191 5.1 Study indicating Learnings from different Organisations : 01.M/s. CUMMINS INDIA LTD.1) Performance Planning and Performance Review are done quarterly and Performance Approval is carried out once in a year. During the Performance Planning, Work Norms based on the Annual Operating Plan (AOP) of Organis ation; are mutually agreed upon at the initial stage only, between HoD and Departmental Personnel. The Work Norms are generally „SMART‟ (S- Specific, M- Measurable, A- Achievable, R- Realistic / Relevant, T- Timely). There exists „Performance Planning Form‟ wherein Individual states important 5 Goals for every next quarter giving the details such as Initiatives to be taken, Measures to be taken, Agreed timings for achievin g Goals, Resource s agreed and Developmental Actions proposed for achieving goals. The performance during previous quarter, with respect to decided goals/objectives is reviewed while finalizing the Performance Planning for next quarter. 2) The Objectives are made clear to all the e mployees by way of continuous training with the help of slide presentation, role-plays. The hints and guidelines regarding Appraisal System strengthens the relationship between Assessee and Assessor. Periodically, trainings on „Cummins Performance Management System (CPMS)‟ are arranged for 2 days; as a refresher course. It helps in clear understanding of the activities viz. Performance Planning and Performance Review. Possibility of doubts, ambiguity is also