• Administering and Training on Multiple Phone Systems

• Costly license model to add users in a rapid growth company

• Multiple offices not able to communicate effectively

CHALLENGE

• Single Phone System Managed from the Cloud

• Unified Communications software on every computer and mobile app

• YipTel Support for adds, moves and changes

SOLUTION

CASESTUDY

• Significant overall cost savings

• Improved communications with clients and employees

• Scalable business model

BENEFITS

RE/MAX Professionals, a real estate solutions provider established in 1983, focuses on serving both their clients and their outstanding agents. RE/MAX Professionals serves the entire Denver Metro market with eight convenient locations throughout the Front Range.

With an extensive focus on technology and positive individual growth, RE/MAX Professionals provides a place for all agents to excel in their pursuit of success. RE/MAX Professionals culture of caring, integrity and commitment to their agents is unparalleled by any other agency in the Denver Metro area.

RE/MAX needed a competitive telecom solution which provided the features and functionality to allow their employees and clients to communicate and collaborate with the latest technology.

READ THEFEEDBACK

“”

Fast | Simple | Powerful

YipTel makes it easy. They stand out from other vendors with their fast response times and rapid support. They have been wonderful to work with.

- Teresa, Director of Operations

(800) 752-6110YipTel.com

THE CHALLENGE Due to widespread growth RE/MAX professionals started looking for a cost competitive telecom solution which provided the features and functionality to allow their employees and clients to communicate and collaborate with the latest technology. As RE/MAX Professionals acquired additional locations they found that their organization was becoming overwhelmed by administering and training on several different phone systems.

One of their main existing phone systems, which was located in their data center, required an expensive MPLS network to each one of their many sites to function properly. Also, each time they brought on a new agent it required RE/MAX Professionals to pay for costly licenses and equipment. It became more and more expensive to manage and administer the system, pay for licenses and equipment, and maintain an MPLS network as their growth continued. They knew it was essential to provide the latest technology to their agents and customers but equally as important was to do it in a way that was scalable and beneficial for the company.

THE SOLUTION After taking a look at all of the solutions in the market, RE/MAX Professionals decided YipTel’s Enterprise platform was the perfect fit for their company. Hosted from the cloud, the Enterprise platform allowed RE/MAX Professionals to maintain their existing broadband contracts but eliminate the expensive MPLS network between sites. YipTel’s Enterprise solution allows customers to pay with an operational expense (pay per user per month hosted model) instead of a large cash purchase outlay. This hosted model also includes technical support, software subscriptions, and warranty on all equipment. The hosted model gave RE/MAX Professionals the flexibility to add a minimal monthly expense as they brought on new agents and/or employees. Also, as the company’s growth ebbs and flows, the hosted program allows RE/MAX Professional to add and subtract users anytime they choose making sure they are not paying for more resources than necessary. With a hosted YipTel solution, all eight RE/MAX Professionals locations are now on a single unified platform. This allows them to communicate and collaborate as a single organization. RE/MAX Professionals employees are enjoying the benefits of desktop and mobile applications which provide chat, presence, conferencing, and seamless transferring no matter the location of the agent. When agents are on the road they use the mobile application to see if co-workers are available, send chat messages, listen to office voicemail messages, pick-up parked calls, or transfer calls to other departments. RE/MAX Professionals saw an instant overall cost savings with their new YipTel Enterprise deployment. They are being supported by YipTel’s 5 Star Service program all at no additional cost. The new additional features allow RE/MAX to do what they do best knowing that YipTel is keeping their communications platform up and running.

Fast | Simple | Powerful

CASESTUDY

(800) 752-6110YipTel.com