STUDENT INTAKE

SURVEY REPORT Fall 2014

September 02 – November 18, 2014

District

Belle Glade Campus Boca Raton Campus Lake Worth Campus Palm Beach Gardens Campus

Office of Institutional Research and Effectiveness

Office of Institutional Research and Effectiveness

1. Getting Information over the phone # Question Excellent (5) (4) (3) (2) Poor (1) Total Responses Mean

1 Convenience 71 54 45 10 23 203 3.69 2 Friendliness/Courtesy 89 56 42 9 8 204 4.02 3 Easy to use 73 69 36 16 10 204 3.88

4 Well organized/Efficient 73 60 33 17 19 202 3.75

5 Overall Rating 69 65 41 17 10 202 3.82

2. Getting Information from the College website # Question Excellent (5) (4) (3) (2) Poor (1) Total Responses Mean

1 Convenience 119 64 21 6 2 212 4.38 2 Friendliness/Courtesy 115 65 23 2 4 209 4.36 3 Easy to use 110 67 18 12 4 211 4.27

4 Well organized/Efficient 106 66 28 6 6 212 4.23

5 Overall Rating 104 81 16 8 3 212 4.30

3. Application Process # Question Excellent (5) (4) (3) (2) Poor (1) Total Responses Mean

1 Convenience 121 52 27 6 8 214 4.27 2 Friendliness/Courtesy 124 51 27 7 4 213 4.33 3 Easy to use 113 53 33 9 6 214 4.21

4 Well organized/Efficient 116 51 30 9 7 213 4.22

5 Overall Rating 113 59 28 7 7 214 4.23

4. Advising # Question Excellent (5) (4) (3) (2) Poor (1) Total Responses Mean 1 Convenience 84 57 35 14 16 206 3.87 2 Friendliness/Courtesy 105 60 21 7 13 206 4.15 3 Easy to use 88 57 35 11 14 205 3.95 4 Well organized/Efficient 89 57 32 9 18 205 3.93 5 Overall Rating 79 67 34 12 13 205 3.91

5. Testing # Question Excellent (5) (4) (3) (2) Poor (1) Total Responses Mean

1 Convenience 86 49 42 4 4 185 4.13 2 Friendliness/Courtesy 83 60 35 6 3 187 4.14 3 Easy to use 84 57 38 3 4 186 4.15

4 Well organized/Efficient 88 55 33 7 4 187 4.16

5 Overall Rating 89 52 37 5 3 186 4.18

6. Financial Aid # Question Excellent (5) (4) (3) (2) Poor (1) Total Responses Mean

1 Convenience 80 44 45 6 15 190 3.88 2 Friendliness/Courtesy 91 38 40 7 14 190 3.97 3 Easy to use 78 47 43 7 15 190 3.87

4 Well organized/Efficient 84 42 42 6 16 190 3.91

5 Overall Rating 81 44 43 7 15 190 3.89

7. Career Center # Question Excellent (5) (4) (3) (2) Poor (1) Total Responses Mean

1 Convenience 76 51 38 1 5 171 4.12 2 Friendliness/Courtesy 82 49 33 2 5 171 4.18 3 Easy to use 75 49 40 2 5 171 4.09

4 Well organized/Efficient 75 51 38 2 5 171 4.11

5 Overall Rating 78 50 35 1 5 169 4.15

8. Registration # Question Excellent (5) (4) (3) (2) Poor (1) Total Responses Mean

1 Convenience 108 51 29 4 15 207 4.13 2 Friendliness/Courtesy 105 55 24 7 14 205 4.12 3 Easy to use 103 57 26 8 14 208 4.09

4 Well organized/Efficient 105 58 23 6 15 207 4.12

5 Overall Rating 105 58 25 6 13 207 4.14

9. Orientation # Question Excellent (5) (4) (3) (2) Poor (1) Total Responses Mean 1 Convenience 115 41 21 8 5 190 4.33 2 Friendliness/Courtesy 123 37 22 4 6 192 4.39 3 Easy to use 122 36 23 5 5 191 4.39 4 Well organized/Efficient 119 34 27 5 8 193 4.30 5 Overall Rating 124 34 22 6 6 192 4.38

10. Which of the following areas do you think would be most helpful to your academic goals?

# Answer

Response % 1 Help with reading skills

20 10% 2 Help with math skills

42 21% 3 Help with writing skills

34 17% 4 Help with time management

23 11% 5 Help with study skills and habits

38 19% 6 Help with test anxiety

22 11% 7 Help with communication skills

11 5% 8 Help with computer skills

8 4% 9 Other (please specify)

6 3% Total 204 100%

Other (please specify) Well organized and accessible instructors We cant read your mind basically all of the above keeping pace no slacking off from the student or teacher First Class better school writing

11. How many credits/hours do you plan to take each term? # Answer

Response % 1 1-6 credits/hours

44 21% 2 7-12 credits/hours

118 56% 3 More than 12 credits/hours

49 23% Total 211 100%

12. While attending college, I plan to work # Answer

Response % 1 Not at all

30 14% 2 1-20 hours per week

95 45% 3 21-39 hours per week

54 25% 4 40 hours per week

23 11% 5 More than 40 hours per week

10 5% Total 212 100%

13. Finally, the following questions are for classification purposes only. Providing this information will assist us in determining student needs and enhancing services On which campus did you complete most of the steps involved between applying and registering for classes?

# Answer

Response % 1 Belle Glade

6 3% 2 Boca Raton

60 28% 3 Lake Worth

109 51% 4 Palm Beach Gardens

31 15%

5 Not applicable; I accomplished most of these steps either on-line or over the phone

7 3%

Total 213 100%

14. You Are . . . ? # Answer

Response % 1 Male

77 36% 2 Female

134 64% Total 211 100%

15. What is your age category? # Answer

Response % 1 Under 18

12 6% 2 18-20

142 66% 3 21-24

17 8% 4 25-29

12 6% 5 30-34

12 6% 6 35-39

6 3% 7 40-49

4 2% 8 50 or over

9 4% Total 214 100%

16. What is your racial/ethnic background? # Answer

Response % 1 American Indian or Alaskan Native

0 0% 2 Asian

7 3% 3 Black or African American

51 24% 4 Hawaiian or Pacific Islander

1 0% 5 Hispanic or Latino

70 33% 6 White

72 34% 7 Other (please specify:

12 6% Total 213 100%

Other (please specify: Bi-racial Bahamian Why doesn’t it say "White OR Caucasian" like Black is to African American? I am Caucasian. Mixed Brazilian/European Bi-racial multiracial 1/2 Cuban, 1/2 Italian, 1/2 Puerto Rican Black and White This question should never be asked

17. What was your primary education goal when you applied to Palm Beach State College?

# Answer

Response %

1 To complete a bachelor or associate degree, then transfer to a university (AA, AS, AAS. BAS, BSN program)

155 72%

2 To take a few courses, then transfer to a university without receiving an associate degree

11 5%

3 To complete an associate degree in an occupational field, then enter the workforce (AS or AAS program)

19 9%

4 To complete a vocational or technical program (vocational certificate)

8 4%

5 To take a few courses, but not to earn a degree or certificate

2 1%

6 To take courses related to my job (Corporate & Continuing Education)

2 1%

7 To take courses for self-improvement

3 1%

8 I was not sure of my educational goals when I applied

5 2%

9 Other (please specify:

9 4% Total 214 100%

Other (please specify: Transient student taking required classes for graduation at other university To become a registered nurse then go to be doctor I am a consortium student from FAU trying to complete a BFA degree. I need to takea few courses here instead of FAU Teacher Certification Program CERTIFICATE transient student

Office of Institutional Research and Effectiveness

1. Getting Information over the phone # Question Excellent

(5) (4) (3) (2) Poor (1)

Total Responses Mean

1 Convenience 71 54 45 10 23 203 3.69 2 Friendliness/Courtesy 89 56 42 9 8 204 4.02 3 Easy to use 73 69 36 16 10 204 3.88

4 Well organized/Efficient 73 60 33 17 19 202 3.75

5 Overall Rating 69 65 41 17 10 202 3.82

2. Getting Information from the College website # Question Excellent

(5) (4) (3) (2) Poor (1)

Total Responses Mean

1 Convenience 119 64 21 6 2 212 4.38 2 Friendliness/Courtesy 115 65 23 2 4 209 4.36 3 Easy to use 110 67 18 12 4 211 4.27

4 Well organized/Efficient 106 66 28 6 6 212 4.23

5 Overall Rating 104 81 16 8 3 212 4.30

3. Application Process # Question Excellent

(5) (4) (3) (2) Poor (1)

Total Responses Mean

1 Convenience 121 52 27 6 8 214 4.27 2 Friendliness/Courtesy 124 51 27 7 4 213 4.33 3 Easy to use 113 53 33 9 6 214 4.21

4 Well organized/Efficient 116 51 30 9 7 213 4.22

5 Overall Rating 113 59 28 7 7 214 4.23

4. Advising # Question Excellent

(5) (4) (3) (2) Poor (1)

Total Responses Mean

1 Convenience 84 57 35 14 16 206 3.87 2 Friendliness/Courtesy 105 60 21 7 13 206 4.15 3 Easy to use 88 57 35 11 14 205 3.95

4 Well organized/Efficient 89 57 32 9 18 205 3.93

5 Overall Rating 79 67 34 12 13 205 3.91

5. Testing # Question Excellent

(5) (4) (3) (2) Poor (1)

Total Responses Mean

1 Convenience 86 49 42 4 4 185 4.13 2 Friendliness/Courtesy 83 60 35 6 3 187 4.14 3 Easy to use 84 57 38 3 4 186 4.15

4 Well organized/Efficient 88 55 33 7 4 187 4.16

5 Overall Rating 89 52 37 5 3 186 4.18

6. Financial Aid # Question Excellent

(5) (4) (3) (2) Poor (1)

Total Responses Mean

1 Convenience 80 44 45 6 15 190 3.88 2 Friendliness/Courtesy 91 38 40 7 14 190 3.97 3 Easy to use 78 47 43 7 15 190 3.87

4 Well organized/Efficient 84 42 42 6 16 190 3.91

5 Overall Rating 81 44 43 7 15 190 3.89

7. Career Center # Question Excellent

(5) (4) (3) (2) Poor (1)

Total Responses Mean

1 Convenience 76 51 38 1 5 171 4.12 2 Friendliness/Courtesy 82 49 33 2 5 171 4.18 3 Easy to use 75 49 40 2 5 171 4.09

4 Well organized/Efficient 75 51 38 2 5 171 4.11

5 Overall Rating 78 50 35 1 5 169 4.15

8. Registration # Question Excellent

(5) (4) (3) (2) Poor (1)

Total Responses Mean

1 Convenience 108 51 29 4 15 207 4.13 2 Friendliness/Courtesy 105 55 24 7 14 205 4.12 3 Easy to use 103 57 26 8 14 208 4.09

4 Well organized/Efficient 105 58 23 6 15 207 4.12

5 Overall Rating 105 58 25 6 13 207 4.14

9. Orientation # Question Excellent

(5) (4) (3) (2) Poor (1)

Total Responses Mean

1 Convenience 115 41 21 8 5 190 4.33 2 Friendliness/Courtesy 123 37 22 4 6 192 4.39 3 Easy to use 122 36 23 5 5 191 4.39

4 Well organized/Efficient 119 34 27 5 8 193 4.30

5 Overall Rating 124 34 22 6 6 192 4.38

10. Which of the following areas do you think would be most helpful to your academic goals?

# Answer

Response % 1 Help with reading skills

20 10% 2 Help with math skills

42 21% 3 Help with writing skills

34 17% 4 Help with time management

23 11% 5 Help with study skills and habits

38 19% 6 Help with test anxiety

22 11% 7 Help with communication skills

11 5% 8 Help with computer skills

8 4% 9 Other (please specify)

6 3% Total 204 100%

Other (please specify) Well organized and accessable instructors We cant read your mind basically all of the above keeping pace no slacking off from the student or teacher First Class better school writting

11. How many credits/hours do you plan to take each term? # Answer

Response % 1 1-6 credits/hours

44 21% 2 7-12 credits/hours

118 56% 3 More than 12 credits/hours

49 23% Total 211 100%

12. While attending college, I plan to work # Answer

Response % 1 Not at all

30 14% 2 1-20 hours per week

95 45% 3 21-39 hours per week

54 25% 4 40 hours per week

23 11% 5 More than 40 hours per week

10 5% Total 212 100%

13. Finally, the following questions are for classification purposes only. Providing this information will assist us in determining student needs and enhancing services On which campus did you complete most of the steps involved between applying and registering for classes?

# Answer

Response % 1 Belle Glade

6 3% 2 Boca Raton

60 28% 3 Lake Worth

109 51% 4 Palm Beach Gardens

31 15%

5 Not applicable; I accomplished most of these steps either on-line or over the phone

7 3%

Total 213 100%

14. You Are . . . ? # Answer

Response % 1 Male

77 36% 2 Female

134 64% Total 211 100%

15. What is your age category? # Answer

Response % 1 Under 18

12 6% 2 18-20

142 66% 3 21-24

17 8% 4 25-29

12 6% 5 30-34

12 6% 6 35-39

6 3% 7 40-49

4 2% 8 50 or over

9 4% Total 214 100%

16. What is your racial/ethnic background? # Answer

Response % 1 American Indian or Alaskan Native

0 0% 2 Asian

7 3% 3 Black or African American

51 24% 4 Hawaiian or Pacific Islander

1 0% 5 Hispanic or Latino

70 33% 6 White

72 34% 7 Other (please specify:

12 6% Total 213 100%

Other (please specify: Bi-racial Bahamian Why doesn’t it say "White OR Caucasian" like Black is to African American? I am Caucasian. Mixed Brazilian/European Bi-racial multiracial 1/2 Cuban, 1/2 Italian, 1/2 Puerto Rican Black and White This question should never be asked

17. What was your primary education goal when you applied to Palm Beach State College?

# Answer

Response %

1 To complete a bachelor or associate degree, then transfer to a university (AA, AS, AAS. BAS, BSN program)

155 72%

2 To take a few courses, then transfer to a university without receiving an associate degree

11 5%

3 To complete an associate degree in an occupational field, then enter the workforce (AS or AAS program)

19 9%

4 To complete a vocational or technical program (vocational certificate)

8 4%

5 To take a few courses, but not to earn a degree or certificate

2 1%

6 To take courses related to my job (Corporate & Continuing Education)

2 1%

7 To take courses for self-improvement

3 1%

8 I was not sure of my educational goals when I applied

5 2%

9 Other (please specify:

9 4% Total 214 100%

Other (please specify: Transient student taking required classes for graduation at other university To become a registered nurse then go to be doctor I am a consortium student from FAU trying to complete a BFA degree. I need to take a few courses here instead of FAU Teacher Certification Program CERTIFICATE transient student

Office of Institutional Research and Effectiveness

1. Getting Information over the phone # Question Excellent

(5) (4) (3) (2) Poor (1)

Total Responses Mean

1 Convenience 22 13 13 3 6 57 3.74 2 Friendliness/Courtesy 27 11 16 1 2 57 4.05 3 Easy to use 23 16 11 6 1 57 3.95

4 Well organized/Efficient 24 10 11 5 7 57 3.68

5 Overall Rating 20 16 14 5 2 57 3.82

2. Getting Information from the College website # Question Excellent

(5) (4) (3) (2) Poor (1)

Total Responses Mean

1 Convenience 30 21 6 1 1 59 4.32 2 Friendliness/Courtesy 29 20 8 0 1 58 4.31 3 Easy to use 32 21 4 0 1 58 4.43

4 Well organized/Efficient 28 22 8 0 1 59 4.29

5 Overall Rating 24 30 4 1 0 59 4.31

3. Application Process # Question Excellent

(5) (4) (3) (2) Poor (1)

Total Responses Mean

1 Convenience 37 15 6 1 1 60 4.43 2 Friendliness/Courtesy 41 13 2 2 1 59 4.54 3 Easy to use 39 14 4 2 1 60 4.47

4 Well organized/Efficient 35 18 5 1 1 60 4.42

5 Overall Rating 38 14 6 1 1 60 4.45 4. Advising

# Question Excellent (5) (4) (3) (2) Poor

(1) Total

Responses Mean

1 Convenience 23 18 7 4 6 58 3.83 2 Friendliness/Courtesy 32 15 5 2 4 58 4.19 3 Easy to use 25 16 8 3 5 57 3.93

4 Well organized/Efficient 27 16 7 2 6 58 3.97

5 Overall Rating 24 17 8 3 5 57 3.91

5. Testing # Question Excellent

(5) (4) (3) (2) Poor (1)

Total Responses Mean

1 Convenience 27 13 10 0 1 51 4.27 2 Friendliness/Courtesy 24 17 10 0 0 51 4.27 3 Easy to use 26 14 10 0 1 51 4.25

4 Well organized/Efficient 27 13 10 0 1 51 4.27

5 Overall Rating 27 13 10 1 0 51 4.29

6. Financial Aid # Question Excellent

(5) (4) (3) (2) Poor (1)

Total Responses Mean

1 Convenience 21 12 14 2 2 51 3.94 2 Friendliness/Courtesy 20 12 14 2 3 51 3.86 3 Easy to use 19 12 16 1 3 51 3.84

4 Well organized/Efficient 18 14 13 3 3 51 3.80

5 Overall Rating 20 12 14 2 3 51 3.86

7. Career Center # Question Excellent

(5) (4) (3) (2) Poor (1)

Total Responses Mean

1 Convenience 22 13 9 0 1 45 4.22 2 Friendliness/Courtesy 24 11 8 1 1 45 4.24 3 Easy to use 22 12 10 0 1 45 4.20

4 Well organized/Efficient 22 13 9 0 1 45 4.22

5 Overall Rating 23 11 9 0 1 44 4.25

8. Registration # Question Excellent

(5) (4) (3) (2) Poor (1)

Total Responses Mean

1 Convenience 30 15 11 0 2 58 4.22 2 Friendliness/Courtesy 28 16 8 3 2 57 4.14 3 Easy to use 32 13 11 1 1 58 4.28

4 Well organized/Efficient 31 15 9 0 3 58 4.22

5 Overall Rating 31 13 10 3 1 58 4.21

9. Orientation # Question Excellent

(5) (4) (3) (2) Poor (1)

Total Responses Mean

1 Convenience 29 9 9 2 2 51 4.20 2 Friendliness/Courtesy 33 7 8 1 3 52 4.27 3 Easy to use 33 7 8 2 2 52 4.29

4 Well organized/Efficient 31 7 9 1 4 52 4.15

5 Overall Rating 32 7 7 3 2 51 4.25

10. Which of the following areas do you think would be most helpful to your academic goals?

# Answer

Response % 1 Help with reading skills

3 5% 2 Help with math skills

13 23% 3 Help with writing skills

11 19% 4 Help with time management

10 18% 5 Help with study skills and habits

7 12% 6 Help with test anxiety

7 12% 7 Help with communication skills

2 4% 8 Help with computer skills

1 2% 9 Other (please specify)

3 5% Total 57 100%

Other (please specify) basically all of the above First Class better school

11. How many credits/hours do you plan to take each term? # Answer

Response % 1 1-6 credits/hours

12 20% 2 7-12 credits/hours

32 53% 3 More than 12 credits/hours

16 27% Total 60 100%

12. While attending college, I plan to work # Answer

Response % 1 Not at all

5 8% 2 1-20 hours per week

32 53% 3 21-39 hours per week

14 23% 4 40 hours per week

5 8% 5 More than 40 hours per week

4 7% Total 60 100%

13. Finally, the following questions are for classification purposes only. Providing this information will assist us in determining student needs and enhancing services On which campus did you complete most of the steps involved between applying and registering for classes?

# Answer

Response % 1 Belle Glade

0 0% 2 Boca Raton

60 100% 3 Lake Worth

0 0% 4 Palm Beach Gardens

0 0%

5 Not applicable; I accomplished most of these steps either on-line or over the phone

0 0%

Total 60 100%

14. You Are . . . ? # Answer

Response % 1 Male

19 32% 2 Female

41 68% Total 60 100%

15. What is your age category? # Answer

Response % 1 Under 18

3 5% 2 18-20

39 65% 3 21-24

6 10% 4 25-29

5 8% 5 30-34

4 7% 6 35-39

1 2% 7 40-49

1 2% 8 50 or over

1 2% Total 60 100%

16. What is your racial/ethnic background? # Answer

Response % 1 American Indian or Alaskan Native

0 0% 2 Asian

1 2% 3 Black or African American

12 20% 4 Hawaiian or Pacific Islander

0 0% 5 Hispanic or Latino

19 32% 6 White

23 39% 7 Other (please specify:

4 7% Total 59 100%

Other (please specify: Mixed Brazilian/European

17. What was your primary education goal when you applied to Palm Beach State College?

# Answer

Response %

1 To complete a bachelor or associate degree, then transfer to a university (AA, AS, AAS. BAS, BSN program)

47 78%

2 To take a few courses, then transfer to a university without receiving an associate degree

5 8%

3 To complete an associate degree in an occupational field, then enter the workforce (AS or AAS program)

1 2%

4 To complete a vocational or technical program (vocational certificate)

1 2%

5 To take a few courses, but not to earn a degree or certificate

1 2%

6 To take courses related to my job (Corporate & Continuing Education)

0 0%

7 To take courses for self-improvement

2 3%

8 I was not sure of my educational goals when I applied

0 0%

9 Other (please specify:

3 5% Total 60 100%

Other (please specify: Transient student taking required classes for graduation at other university transient student

Office of Institutional Research and Effectiveness

1. Getting Information over the phone

# Question Excellent (5) (4) (3) (2) Poor

(1) Total

Responses Mean

1 Convenience 33 30 19 4 14 100 3.64 2 Friendliness/Courtesy 40 35 16 5 5 101 3.99 3 Easy to use 35 38 14 6 8 101 3.85

4 Well organized/Efficient 33 35 13 9 10 100 3.72

5 Overall Rating 34 35 17 7 7 100 3.82

2. Getting Information from the College website # Question Excellent

(5) (4) (3) (2) Poor (1)

Total Responses Mean

1 Convenience 66 27 10 4 0 107 4.45 2 Friendliness/Courtesy 65 31 7 1 2 106 4.47 3 Easy to use 58 29 12 6 2 107 4.26

4 Well organized/Efficient 59 27 15 3 3 107 4.27

5 Overall Rating 61 33 8 3 2 107 4.38

3. Application Process # Question Excellent

(5) (4) (3) (2) Poor (1)

Total Responses Mean

1 Convenience 57 28 15 2 5 107 4.21 2 Friendliness/Courtesy 60 27 15 3 2 107 4.31 3 Easy to use 52 27 20 5 3 107 4.12

4 Well organized/Efficient 56 24 18 4 5 107 4.14

5 Overall Rating 52 34 14 3 4 107 4.19

4. Advising # Question Excellent

(5) (4) (3) (2) Poor (1)

Total Responses Mean

1 Convenience 47 27 19 6 6 105 3.98 2 Friendliness/Courtesy 54 29 12 4 6 105 4.15 3 Easy to use 47 28 21 4 5 105 4.03

4 Well organized/Efficient 48 29 18 4 6 105 4.04

5 Overall Rating 40 38 17 5 5 105 3.98

5. Testing # Question Excellent

(5) (4) (3) (2) Poor (1)

Total Responses Mean

1 Convenience 42 28 20 2 2 94 4.13 2 Friendliness/Courtesy 40 31 17 4 2 94 4.10 3 Easy to use 43 31 17 2 2 95 4.17

4 Well organized/Efficient 42 30 17 4 2 95 4.12

5 Overall Rating 44 29 17 2 2 94 4.18

6. Financial Aid # Question Excellent

(5) (4) (3) (2) Poor (1)

Total Responses Mean

1 Convenience 42 23 21 2 10 98 3.87 2 Friendliness/Courtesy 55 15 16 5 7 98 4.08 3 Easy to use 48 21 17 4 8 98 3.99

4 Well organized/Efficient 51 17 19 3 8 98 4.02

5 Overall Rating 47 22 17 4 8 98 3.98

7. Career Center # Question Excellent

(5) (4) (3) (2) Poor (1)

Total Responses Mean

1 Convenience 37 31 19 0 2 89 4.13 2 Friendliness/Courtesy 40 31 16 0 2 89 4.20 3 Easy to use 37 30 20 0 2 89 4.12

4 Well organized/Efficient 38 31 17 1 2 89 4.15

5 Overall Rating 39 31 17 0 2 89 4.18

8. Registration # Question Excellent

(5) (4) (3) (2) Poor (1)

Total Responses Mean

1 Convenience 57 23 13 2 10 105 4.10 2 Friendliness/Courtesy 57 29 8 3 8 105 4.18 3 Easy to use 51 30 11 5 8 105 4.06

4 Well organized/Efficient 56 28 7 5 8 104 4.14

5 Overall Rating 53 31 11 1 8 104 4.15

9. Orientation # Question Excellent

(5) (4) (3) (2) Poor (1)

Total Responses Mean

1 Convenience 62 25 7 3 2 99 4.43 2 Friendliness/Courtesy 65 22 9 3 1 100 4.47 3 Easy to use 64 22 9 3 1 99 4.46

4 Well organized/Efficient 63 21 11 4 2 101 4.38

5 Overall Rating 68 19 9 3 2 101 4.47

10. Which of the following areas do you think would be most helpful to your academic goals?

# Answer

Response % 1 Help with reading skills

14 13% 2 Help with math skills

23 21% 3 Help with writing skills

14 13% 4 Help with time management

10 9% 5 Help with study skills and habits

22 21% 6 Help with test anxiety

11 10% 7 Help with communication skills

5 5% 8 Help with computer skills

5 5% 9 Other (please specify)

3 3% Total 107 100%

Other (please specify) Well organized and accessible instructors We cant read your mind keeping pace no slacking off from the student or teacher writing

11. How many credits/hours do you plan to take each term? # Answer

Response % 1 1-6 credits/hours

22 21% 2 7-12 credits/hours

63 59% 3 More than 12 credits/hours

21 20% Total 106 100%

12. While attending college, I plan to work # Answer

Response % 1 Not at all

17 16% 2 1-20 hours per week

46 43% 3 21-39 hours per week

31 29% 4 40 hours per week

9 8% 5 More than 40 hours per week

4 4% Total 107 100%

13. Finally, the following questions are for classification purposes only. Providing this information will assist us in determining student needs and enhancing services On which campus did you complete most of the steps involved between applying and registering for classes?

# Answer

Response % 1 Belle Glade

0 0% 2 Boca Raton

0 0% 3 Lake Worth

109 100% 4 Palm Beach Gardens

0 0%

5 Not applicable; I accomplished most of these steps either on-line or over the phone

0 0%

Total 109 100%

14. You Are . . . ? # Answer

Response % 1 Male

48 45% 2 Female

59 55% Total 107 100%

15. What is your age category? # Answer

Response % 1 Under 18

5 5% 2 18-20

78 72% 3 21-24

7 6% 4 25-29

5 5% 5 30-34

5 5% 6 35-39

2 2% 7 40-49

2 2% 8 50 or over

5 5% Total 109 100%

16. What is your racial/ethnic background? # Answer

Response %

1 American Indian or Alaskan Native

0 0%

2 Asian

4 4% 3 Black or African American

33 30% 4 Hawaiian or Pacific Islander

1 1% 5 Hispanic or Latino

37 34% 6 White

28 26% 7 Other (please specify:

6 6% Total 109 100%

Other (please specify: Bi-racial Bahamian Bi-racial multiracial 1/2 Cuban, 1/2 Italian, 1/2 Puerto Rican

17. What was your primary education goal when you applied to Palm Beach State College?

# Answer

Response %

1 To complete a bachelor or associate degree, then transfer to a university (AA, AS, AAS. BAS, BSN program)

79 72%

2 To take a few courses, then transfer to a university without receiving an associate degree

2 2%

3 To complete an associate degree in an occupational field, then enter the workforce (AS or AAS program)

13 12%

4 To complete a vocational or technical program (vocational certificate)

5 5%

5 To take a few courses, but not to earn a degree or certificate

0 0%

6 To take courses related to my job (Corporate & Continuing Education)

1 1%

7 To take courses for self-improvement

1 1%

8 I was not sure of my educational goals when I applied

3 3%

9 Other (please specify:

5 5% Total 109 100%

Other (please specify: To become a registered nurse then go to be doctor I am a consortium student from FAU trying to complete a BFA degree. Teacher Certification Program CERTIFICATE

Office of Institutional Research and Effectiveness

1. Getting Information over the phone # Question Excellent

(5) (4) (3) (2) Poor (1)

Total Responses Mean

1 Convenience 12 8 7 3 1 31 3.87 2 Friendliness/Courtesy 17 6 6 1 1 31 4.19 3 Easy to use 12 10 6 2 1 31 3.97

4 Well organized/Efficient 12 11 4 2 1 30 4.03

5 Overall Rating 11 11 5 3 0 30 4.00

2. Getting Information from the College website # Question Excellent

(5) (4) (3) (2) Poor (1)

Total Responses Mean

1 Convenience 16 8 4 1 1 30 4.23 2 Friendliness/Courtesy 14 8 5 1 1 29 4.14 3 Easy to use 13 10 2 4 1 30 4.00

4 Well organized/Efficient 13 11 2 2 2 30 4.03

5 Overall Rating 13 12 1 3 1 30 4.10

3. Application Process # Question Excellent

(5) (4) (3) (2) Poor (1)

Total Responses Mean

1 Convenience 16 7 5 2 1 31 4.13 2 Friendliness/Courtesy 15 7 7 1 1 31 4.10 3 Easy to use 12 10 6 2 1 31 3.97

4 Well organized/Efficient 15 6 6 2 1 30 4.07

5 Overall Rating 13 9 6 2 1 31 4.00

4. Advising # Question Excellent

(5) (4) (3) (2) Poor (1)

Total Responses Mean

1 Convenience 9 9 5 3 2 28 3.71 2 Friendliness/Courtesy 12 12 2 0 2 28 4.14 3 Easy to use 10 9 3 4 2 28 3.75

4 Well organized/Efficient 9 8 3 2 5 27 3.52

5 Overall Rating 10 8 5 3 2 28 3.75

5. Testing # Question Excellent

(5) (4) (3) (2) Poor (1)

Total Responses Mean

1 Convenience 11 6 7 2 1 27 3.89 2 Friendliness/Courtesy 12 8 5 2 1 28 4.00 3 Easy to use 10 9 6 1 1 27 3.96

4 Well organized/Efficient 12 9 3 3 1 28 4.00

5 Overall Rating 12 8 5 2 1 28 4.00

6. Financial Aid # Question Excellent

(5) (4) (3) (2) Poor (1)

Total Responses Mean

1 Convenience 12 5 7 1 2 27 3.89 2 Friendliness/Courtesy 10 8 6 0 3 27 3.81 3 Easy to use 7 9 7 1 3 27 3.59

4 Well organized/Efficient 10 7 7 0 3 27 3.78

5 Overall Rating 10 7 7 0 3 27 3.78

7. Career Center # Question Excellent

(5) (4) (3) (2) Poor (1)

Total Responses Mean

1 Convenience 11 5 7 0 1 24 4.04 2 Friendliness/Courtesy 12 4 7 0 1 24 4.08 3 Easy to use 11 4 7 1 1 24 3.96

4 Well organized/Efficient 10 5 7 1 1 24 3.92

5 Overall Rating 11 4 7 0 1 23 4.04

8. Registration # Question Excellent

(5) (4) (3) (2) Poor (1)

Total Responses Mean

1 Convenience 15 9 3 1 2 30 4.13 2 Friendliness/Courtesy 14 8 4 0 3 29 4.03 3 Easy to use 13 10 3 0 4 30 3.93

4 Well organized/Efficient 11 12 4 0 3 30 3.93

5 Overall Rating 14 10 2 1 3 30 4.03

9. Orientation # Question Excellent

(5) (4) (3) (2) Poor (1)

Total Responses Mean

1 Convenience 16 5 3 3 0 27 4.26 2 Friendliness/Courtesy 17 6 3 0 1 27 4.41 3 Easy to use 16 6 4 0 1 27 4.33

4 Well organized/Efficient 16 5 5 0 1 27 4.30

5 Overall Rating 16 6 4 0 1 27 4.33

10. Which of the following areas do you think would be most helpful to your academic goals?

# Answer

Response % 1 Help with reading skills

3 11% 2 Help with math skills

3 11% 3 Help with writing skills

5 19% 4 Help with time management

2 7% 5 Help with study skills and habits

6 22% 6 Help with test anxiety

3 11% 7 Help with communication skills

3 11% 8 Help with computer skills

2 7% 9 Other (please specify)

0 0% Total 27 100%

Other (please specify)

11. How many credits/hours do you plan to take each term? # Answer

Response % 1 1-6 credits/hours

9 29% 2 7-12 credits/hours

14 45% 3 More than 12 credits/hours

8 26% Total 31 100%

12. While attending college, I plan to work # Answer

Response % 1 Not at all

5 16% 2 1-20 hours per week

12 39% 3 21-39 hours per week

5 16% 4 40 hours per week

7 23% 5 More than 40 hours per week

2 6% Total 31 100%

13. Finally, the following questions are for classification purposes only. Providing this information will assist us in determining student needs and enhancing services On which campus did you complete most of the steps involved between applying and registering for classes?

# Answer

Response % 1 Belle Glade

0 0% 2 Boca Raton

0 0% 3 Lake Worth

0 0% 4 Palm Beach Gardens

31 100%

5 Not applicable; I accomplished most of these steps either on-line or over the phone

0 0%

Total 31 100%

14. You Are . . . ? # Answer

Response % 1 Male

6 19% 2 Female

25 81% Total 31 100%

15. What is your age category? # Answer

Response % 1 Under 18

2 6% 2 18-20

18 58% 3 21-24

2 6% 4 25-29

0 0% 5 30-34

3 10% 6 35-39

2 6% 7 40-49

1 3% 8 50 or over

3 10% Total 31 100%

16. What is your racial/ethnic background? # Answer

Response %

1 American Indian or Alaskan Native

0 0%

2 Asian

1 3% 3 Black or African American

5 16% 4 Hawaiian or Pacific Islander

0 0% 5 Hispanic or Latino

8 26% 6 White

15 48% 7 Other (please specify:

2 6% Total 31 100%

Other (please specify: Black and White This question should never be asked

17. What was your primary education goal when you applied to Palm Beach State College?

# Answer

Response %

1 To complete a bachelor or associate degree, then transfer to a university (AA, AS, AAS. BAS, BSN program)

20 65%

2 To take a few courses, then transfer to a university without receiving an associate degree

3 10%

3 To complete an associate degree in an occupational field, then enter the workforce (AS or AAS program)

3 10%

4 To complete a vocational or technical program (vocational certificate)

1 3%

5 To take a few courses, but not to earn a degree or certificate

1 3%

6 To take courses related to my job (Corporate & Continuing Education)

1 3%

7 To take courses for self-improvement

0 0%

8 I was not sure of my educational goals when I applied

2 6%

9 Other (please specify:

0 0% Total 31 100%

Other (please specify: