STUDENT HANDBOOK - Tedi · VIKRAM ARORA TRAINING MANAGER P: 03 9043 3926 F: 0386780671 M: 0403597094 E: [email protected] SUKHDEEP SINGH ADMINISTRATIVE MANAGER P: 03 9043 3926

PROVIDER NUMBER: 22300 CRICOS NUMBER: 03221G

STUDENT HANDBOOK

Level 1, 212 King Street, Melbourne, Victoria – 3000 Ph: 03 9043 3926, Fax: 03 8678 0671

www.tedi.vic.edu.au

Version 4.0

Technical Education Development Institute (TEDI) PROVIDER NUMBER: 22300 CRICOS NUMBER: 03221G

Level 1, 212 King Street, Melbourne, Victoria – 3000

Ph: 03 9043 3926, Fax: 03 8678 0671

www.tedi.vic.edu.au

True Education Pty Ltd Trading as Technical Education Development Institute Page 2 of 62

Contents Orientation program .......................................................................................................................................... 5

Student orientation self-assessment ........................................................................................................ 5

Institute Contact Details ........................................................................................................................... 7

Student Contact Officer ............................................................................................................................. 7

Refund Policy .............................................................................................................................................. 8

Information for Students ................................................................................................................................ 12

Course assessment ................................................................................................................................ 12

Submission of Assignments ...................................................................................................................... 12

In Class Activities/Exercises .................................................................................................................... 13

Assessment Guidelines ................................................................................................................................ 13

The Assessment Policy ............................................................................................................................. 13

Assessment : ................................................................................................................................................. 14

Reassessment ............................................................................................................................................ 15

Definitions .................................................................................................................................................. 18

Backup Discs/Memory sticks ............................................................................................................. 19

Access to Computers ............................................................................................................................. 19

Use of Computers ................................................................................................................................... 19

Use of the internet and the World Wide Web ............................................................................... 19

Breaches of Copyright .......................................................................................................................... 19

Course delivery ........................................................................................................................................... 19

Credit transfer ............................................................................................................................................ 20

Pathways ................................................................................................................................................... 20

Qualifications to be issued .................................................................................................................. 20

Recognition of prior learning (RPL) ................................................................................................. 20

Student orientation ............................................................................................................................... 20

Training facilities .................................................................................................................................... 20

Student Support Services Policy ............................................................................................................... 21

Facilities .................................................................................................................................................... 26

Dispute resolution procedure ............................................................................................................ 26

Helpful contacts ...................................................................................................................................... 27

Relevant legislation ............................................................................................................................... 28

Student code of behavior .................................................................................................................... 28

Visa requirements ....................................................................................................................................... 30

Change of address ................................................................................................................................. 30

Student initiated deferral or suspension of enrolment ............................................................. 30

Student cancellation of enrolment ................................................................................................... 30

Institute initiated suspension or cancellation of enrolment ................................................... 30

Institute deferral of commencement .............................................................................................. 31



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Department of Immigration and Border Protection ................................................................... 31

Qualification content, core and elective units ...................................................................................... 36

BSB30412 – Certificate III in Business Administration............................................................ 36

BSB40212 – Certificate IV in Business ........................................................................................... 36

BSB40507 – Certificate IV in Business Administration ............................................................. 37

BSB50407 – Diploma of Business Administration ...................................................................... 37

BSB51107 – Diploma of Management ............................................................................................. 38

BSB60207 – Advanced Diploma of Business ................................................................................ 38

UEE30911 - Certificate III in Electronics and Communications ............................................ 38

UEE41511 Certificate IV in Video and Audio Systems ............................................................... 39

UEE50511 Diploma of Electronics and Communication Engineering ................................... 40

Living in Melbourne ..................................................................................................................................... 42

Australia ................................................................................................................................................ 42

Victoria .................................................................................................................................................. 42

Melbourne ............................................................................................................................................. 42

Climate ................................................................................................................................................... 43

International sporting events: ..................................................................................................... 43

Art ............................................................................................................................................................ 43

Multiculturalism ................................................................................................................................. 43

Language .............................................................................................................................................. 44

Religion .................................................................................................................................................. 44

Health care ........................................................................................................................................... 44

Food ........................................................................................................................................................ 45

Electricity .............................................................................................................................................. 45

Transport .............................................................................................................................................. 45

Telephones ........................................................................................................................................... 45

Entertainment ..................................................................................................................................... 46

Travel ..................................................................................................................................................... 46

Budgeting ............................................................................................................................................. 46

Money and banks ............................................................................................................................... 46

Normal bank trading hours ........................................................................................................... 46

Credit cards .......................................................................................................................................... 46

Currency ................................................................................................................................................ 46

Accommodation ................................................................................................................................. 47

Overseas Student Health Cover (OSHC) .................................................................................. 47

Australia welcomes overseas students .................................................................................... 48

Study Methods .................................................................................................................................... 48

Cost of Living ...................................................................................................................................... 48

Food ........................................................................................................................................................ 48

Personal Effects/Services .............................................................................................................. 48



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The ESOS Framework ................................................................................................................................. 49

Course Progress and Intervention Strategy [National Code 10]........................................... 51

Reporting to DIBP ............................................................................................................................. 52

Intervention strategy (for students identified as being “at risk” of not meeting satisfactory course progress requirements) .......................................................................... 52

Student complaints and appeals ....................................................................................................... 54

Student Transfer ..................................................................................................................................... 57

Letter of Release ................................................................................................................................ 57

Enrolling a transferring student .................................................................................................. 59

Student behavior .................................................................................................................................... 59

Student Security and Safety Policy ......................................................................................................... 61



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Orientation program Our orientation program covers the information listed below and will be conducted on the first day of your course. It is essential that you attend the orientation program otherwise you may

miss out on information that affects your study, your visa and your enjoyment of your stay in Australia.

The purpose of the orientation session is to fully inform new students of most aspects of life at the Institute and to provide an introduction to studying, Melbourne’s costs of living,

transportation, facilities, banking and accommodation. In addition, Institute staff will be introduced a tour of the Institute and the local area will take place and an opportunity to ask questions will be given.

• Fees and fee refunds

• English skills and study

• Assessment

• Recognition of prior learning credit transfer

• Institute contact details

• Student visa conditions

• Working and your student visa

• Health insurance

• Banking and tax file numbers

• Transport and travel between campuses

• Communication (e.g. internet and mobile phones)

• Complaints and appeals

• Student code of behaviour

• Attendance requirements

• Course progress requirements

• Completion of the course in the normal amount of timeInstitute

• Keeping address and contact details up-to-date

• Support services for students

• Legal services for students

• Emergency and health services for students

• Institute facilities and resources

Student orientation self-assessment

After your orientation program, please go through the list below and make sure that you can check off each item as having been done and understood. If there are any items that you

cannot check off then you must contact the Principal of the Institute so that these matters could be properly explained to you.

Have you:

� A copy of the Student Handbook

� Checked your enrolment status and if required, please make relevant amendments of necessary information

� Obtained the names and contact details of key administrative person in the Institute

� Acquired course textbooks and any other materials necessary

� Understood the terms "cheating" and "plagiarism" as they pertain to Institute study

� Familiarised yourself with the key support services of the Institute

� Known the type of assessment you will receive in your course



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� Understood the criteria, weighting, and submission dates of the assessments you have been set

� Understood the nature of the feedback you are likely to receive from teachers

� Understood the grading system of assessment tasks at the Institute

� Appreciated the need for balance between academic and social experiences at the Institute

� Understood the number of contact hours you have per week

� Located the toilets in the Institute

� Located the emergency exits in the Institute

� Familiarised yourself with the public transport timetable

� Established a meeting point and time to catch up with friends

� Understood the Institute attendance requirements

� Understood the Institute academic progress requirements

� Understood the work permit requirements

� Understood work-based training and assessment requirements



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Institute Contact Details

Street Address Level 1, 212, King Street, Melbourne 3000

Postal Address Level 1, 212, King Street, Melbourne 3000

Phone 03 9043 3926

Fax 03 8678 0671

Email [email protected]

Student Contact Officer

Manpreet Singh Oberoi– Mobile 0411952222

Name Position Phone/Fax/Email

MANPREET SINGH OBEROI CEO P: 03 9043 3926

F: 0386780671

M: 0411952222

E: [email protected]

VIKRAM ARORA TRAINING MANAGER P: 03 9043 3926

F: 0386780671

M: 0403597094


SUKHDEEP SINGH ADMINISTRATIVE MANAGER P: 03 9043 3926

F: 0386780671

M: 0433549626

E:[email protected]

RITESH PATEL STUDENT SUPPORT P: 03 9043 3926

F: 0386780671

M: 0433540504


24 Hour Emergency Contact Number:

Manpreet Oberoi: 0411952222



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Refund Policy

Purpose: The purpose of this policy is to set out the circumstances under which students may claim a refund and the associated procedures for handling refunds.

Responsibility: Administration Manager is responsible for reviewing the refund requests and processing them. Procedure:

1. Refund application requests must be made in writing on the student refund request form provided at Technical Education Development Institute, or alternatively, the refund request form may be downloaded from the website (www.tedi.vic.edu.au) or

requested via email from [email protected]. 2. Filled in form must be submitted with the administration department.

3. The Administration Manager will process and approve the refund amount (if applicable) based on the circumstances listed below. 4. Refund will be made directly to the account stated in the refund request form and

the student will be informed about the same via an email. 5. If the student is not eligible for any refund, based on the circumstances as stated

below, the student shall be informed of the same via an email. 6. Any refund given will be recorded in the College Student Information System

(VETTRAK) so that each student’s financial status is known.

FEE REFUND CONDITIONS REFUND APPLICABLE

1.0 Provider Default

Provider default is applicable in the following situations. i The course does not begin on the agreed commencement date, or

ii The course ceases to be provided at any time after it commences but before it is completed, or

iii The course is not provided in full to the student because a sanction has been imposed on the registered provider or any other reason.

This applies to all students at Technical Education Development Institute.

In the unlikely event that the college is unable to deliver your course in full, you will be offered a refund of any Tuition Fee

paid in advance for the default course. The refund amount will be calculated as follows:

The refund amount = weekly tuition fee x the number of weeks in the default period

a. The weekly tuition fee = total tuition fee for the course / number of calendar days in

the course x 7. This amount is rounded up to the nearest whole dollar.

b.The number of weeks in the default

period = number of calendar days from the

default day to the end of the period to which the payment relates / 7

The refund will be paid to you within 2 weeks of the day on which the course

ceased being provided. Alternatively, you may be offered enrolment in an alternative



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course by the Institute at no extra cost. You have the right to choose whether you would prefer a refund of course fees, or to

accept a place at another college. If you choose placement in another course, we will ask you to sign a document to indicate that you accept the placement. If the

Institute is unable to provide a refund or place you in an alternative course the Tuition Protection Service will be

responsible for providing refunds or providing assistance to locate an alternative. However, students are primarily responsible for finding another college

which will accept them into an alternative course

REFUND PROCEDURES: • The student will need to supply in

writing to the Institute the nominated

method of re-imbursement.

• The money will be refunded to the

student within 14 days after the

written request is received.

2.0 Visa refused

before course commencement

2.1 In the event where

student’s initial visa is not granted.

In the event that the student’s visa has

been refused, the refund amount shall be calculated as follows under section 9 of the refund specifications:

The refund amount = the total course fee

minus 5% of the course fee received up to a maximum of $500

The total course fee also includes any non-

tuition fee paid. REFUND PROCEDURES: A written request for refund and proof

of visa refusal from the Australian

Government must be sent to the

Institute no later than four weeks after

visa refusal.

2.2 In the event where a student enrols in a Package Program and

the first course has commenced and the student visa is refused

before the commencement of second course.

The refund amount will be calculated for the student for the commenced course as follows


where

a. The weekly tuition fee = total tuition fee

for the course / number of calendar days in the course x 7. This amount is rounded up to the nearest whole dollar.




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period = number of calendar days from the default day to the end of the period to which the payment relates / 7

If the student has paid any tuition fee for

the second course, the refund will be calculated as

The refund amount = the total course fee

minus 5% of the course fee received up to a maximum of $500

REFUND PROCEDURES:

A written request for refund and proof

of visa refusal from the Australian

Government must be sent to the

Institute no later than four weeks after

visa refusal.

2.3 No proof of refusal from the Australian Government.

Refund will not be granted

3.0 Visa refused after commencement date 3.1 In the event that a student’s visa is not granted and the course has commenced.


a. The weekly tuition fee = total tuition fee

for the course / number of calendar days in the course x 7. This amount is rounded up to the nearest whole dollar.


period = number of calendar days from the default day to the end of the period to which the payment relates / 7

Tuition fee does not include any non-tuition fee that might have been paid by the student.

4.0 Cancellation before commencement date

4.1 In the event that the student cancels their

enrolment and requests a refund in writing 10 weeks or more prior to the course commencement.

A 70% refund of Monies paid for tuition fees will be issued to the student.

4.2 In the event that the student requests a

refund in writing 6 weeks up to 9 full weeks prior to the course commencement.

A refund of 50% of monies paid for the

tuition fees will be issued to the student.

4.3 In the event the student requests a refund in

writing 5 full weeks or less prior to course commencement

No refund will be issued.

4.4 If a student requests to defer to any following

intake/s before the commencement of the course initially applied for due to personal reasons.

There will be no refund of monies paid

towards initial deposit.

5.0 Cancellation on or after commencement date

No refund will be issued which includes all monies paid to Institute for Overseas



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5.1 Withdrawals notified in writing and received by the Institute on the commencement date or after the semester commences.

Student Health Cover (OSHC), airport pick up, accommodation booking and board.

5.2 There is a student default due to any of the following reasons.

i. The student failed to pay an amount he or

she is liable to pay in order to undertake the course. ii. The student breached a condition of his or

her student visa. iii. Misbehaviour by the student

No refund will be issued to a student either before or after commencement of course.

5.3 If a student fails to attend a course after the

start of the Course.

No refund will be issued which includes all

monies paid to Institute.

5.4 In the event that the student seeks and is granted approval by Institute to transfer to another

provider prior to completion of six months study of the principal course.

No refund will be issued of any course money paid in advance.

5.5 If a Student chooses to pay Tuition Fees on

an instalment basis on an agreed payment plan.

No refund will be issued for any course

money (paid on instalment basis). Instalments paid will be for course fees due and payable to the college for services already rendered.

6.0 Conditions 6.1 At the time of enrolment any Credit Transfer (CT)/ Recognition of Prior Learning (RPL) will be

discussed & granted after the student provides sufficient evidence, If the Credit Transfer allows shortening of the duration of the course pro-rata fees will be worked out and offered to the student. Once the student accepts this offer, there will be no further reduction of the fee.

6.2 Fees not listed in this refund section are not refundable. Prior to a student enrolling fees may be altered without notice. Once a student has completed enrolment, fees will not be subject to change for the normal duration of the course. If a course length is extended by the student then

any fee increases will be required to be paid for the extended component of the course.

6.3 Prior to a student enrolling fees may be altered without notice. Once a student has completed enrolment, fees will not be subject to change for the normal duration of the course. If a course length is extended by the student then any fee increases will be required to be paid for the extended component of the course.

6.4 If a student withdraws after any number of deferments The date on the original CoE will be considered for the purpose of determining the date of commencement of semester/course in relation to the college refund policy and other related polices



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Information for Students

Course assessment

A number of approaches to course assessment are used by theInstitute staff. Assessment

approaches may include: observation of performance in class or laboratories; case studies; projects; assignments; presentations; role plays; written tests and exams; work experience or work placement.

Students will be given advance warning of the time and form of any assessment and will not

be expected to sit an assessment they have not prepared for.

Students who are dissatisfied with their assessment outcome may apply for reassessment by contacting their trainer or assessor.

Students are entitled to a maximum of three assessment attempts for each assessment.

If after three assessment attempts, student’s competence is “Not Yet Competent”, they will be required to repeat the unit and pay any fees associated with repeating the unit.

Not attending for an assessment will be counted as one assessment attempt for each

occurrence unless:

a) the student can provide a certificate from a registered medical practitioner indicating that the student was medically unable to attend the assessment; or

b) The student can provide independent evidence of exceptional compassionate

circumstances beyond the student’s control, such as serious illness or death of a close family member to explain the non-attendance at the assessment.

Types of Assessment

Assignment:

An assignment is regarded as any work required for the assessment of competency; the due date for assignments is final. Assignments received after the due date may not be assessed.

Submission of Assignments

• Assignments are usually completed outside normal class times and time allocations are reasonable.

• All assignments should be submitted using the appropriate “assignment Cover Sheet”. Students should retain a backup copy of their assignments until the original is returned.

• All assignments must be presented in word-processed format. All assignments will be marked on content, in relation to the performance criteria. The assignment outline may specify a presentation com potent or style of format.

• All assignments are to be submitted to your teachers in scheduled class time. Assignments will not be accepted by any of the Academy staff at any time; they will only be accepted by the relevant teacher concerned.

Case Studies

A case study is a written or verbal presentation of a situation that either did or could happen in a related area. Students are then required to solve problems or make decisions.

Presentations

Students may be required to make a presentation to the class, either as an individual or as part of a group. This usually involves research of the topic, design of the presentation and

selection of appropriate presentation aids such as videos, poster, overhead transparencies, etc. A written submission may be required to support the presentation.



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Tests

Students may be required to complete a written test. This may consist of short answer questions, multiple choice, open-ended essay, sentence completion, structured essay, true-false questions, or matching pair’s questions.

In Class Activities/Exercises

Students may be assessed by way of an in-class exercise and/or experiential activity during a class.

Assessment Guidelines

All assessments are identified on the Unit Descriptor as a part of the assessment requirements.

• Students who are absent from an assessment due to illness or other serious cause must apply to the teacher of the unit/s of competency to undertake the assessment at another time. A medical certificate must be provided to the teacher.

• Students must be seated in the classroom at the commencement time.

• Pencil cases are not permitted. Students must display writing implements on the desk.

• Calculators are permitted.

• Foreign language dictionaries must be approved by the teacher/assessor before being

used.

• Notes / books are not permitted unless the assessment is designated as open book.

• Talking is not permitted.

• Bags must be left at the front of the room.

• Reading time is permitted in addition to the assessment time. This is usually 5 minutes for every hour of the assessment, e.g. 5 minutes reading time for a one-hour assessment, 10 minutes for a two-hour assessment, etc.

• Late arrivals will only be admitted during reading time.

• Students may not leave the classroom during the first thirty minutes, or last ten minutes of the assessment.

Irregularity for the purposes of student examination or other legitimate assessment

processes

The unauthorised use or attempted use by or for any student of any means to gain unfair advantage in any examination, test, assignment, essay or other work, the assessment of which

forms part of the final assessment. It includes any action taken by a student which would constitute an unfair advantage or intentionally fraudulent attempt to demonstrate competency in an examination or assessment context which forms part of a final assessment. An irregularity includes misconduct and plagiarism.

The Assessment Policy

During all parts of the assessment process the academic standards and integrity of the Institute will be maintained and safeguarded and the principles of natural justice will be followed in all proceedings.

Assessments will be planned, conducted and validated by appropriately qualified staff.

Teachers shall inform students of the requirements for assessments and will ensure that they have every opportunity, consistent with the policy and procedures, to complete all assessments for a module/competency.



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This procedure aims to ensure that:

• teachers are using the version of the curriculum/training package that relates to the agreed student program;

• assessment covers all elements/learning outcomes of the units of competency/module

being assessed;

• academic standards are safeguarded;

• assessment is valid, reliable, flexible and fair;

• assessment is moderated when appropriate;

• Students are provided with timely feedback on assessment.

Assessment : Assessment of all the courses are competency based and to achieve the qualification, the student must be competent in all the units to be included in the qualification.

Assessment Submission:

Each assessment must have an Assessment Cover Sheet attached. Any submissions made without an Assessment Cover Sheet will be returned to the student unmarked.

Authenticity Statement: Student has to sign and dated a declaration mentioned on Assessment cover sheet that the work submitted by them is their own, and has not been copied or

plagiarised from any person or source.

Marking an Assessment:

Under the “AQTF Essential Conditions and Standards for Continuing” Registration Guidelines (Element 1.5)

“Assessment ensures only learners who hold the requisite skills and knowledge are certified as competent.”

Technical Education Development Institute Assessors will only record a student as being competent (C) once the student has gained a satisfactory result for all assessments for the

unit. Any Individual Assessment that does not meet the requirements of the training package will be marked as Not Yet Satisfactory (NYC) and will be returned to the student for resubmission.

Providing Feedback to the student

Feedback will be only be issued to the student using the Technical Education Development Institute “Student Feedback Form”.

The “Student Feedback Form” will record all of the assessment pieces linked to the unit.

Conducting and Recording procedure:

All the assessments/re-assessments need to be conducted as per “assessment of competencies policy” which provided the detailed information about the system to be used for conducting

and recording assessments.

Duration and record keeping timelines for student’s assessment record can be accessed from ‘record keeping timelines and responsibilities’.

Final result:

1.0 If all assessments of the unit is satisfactorily completed = COMP (Competent)

2.0 If any assessment of the unit is not satisfactory completed or didn’t submitted = NYC (Not Yet Competent)



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Reassessment

Students are entitled to 3 assessments attempts for each assessment. If the student is unsuccessful after 3 assessments attempts they will be required to repeat the unit and pay the

repeat unit fee. For more details please refer to reassessment policy.

Appeal:

Student have a right to appeals against assessment/re-assessment/CT/RPL outcome, The essential nature of an appeal is that it is a request by a student to reconsider a decision made

by the College. The detailed information about complaint and appeal is mentioned in “complaint and appeal policy”

Referencing Guide

When you use information in your assessments from other sources (such as text books, journals or internet articles) you need to source where you found the information.

Referencing in the text of your assessment

When you wish to use exact words from a source of information, you must tell the reader where it is from and use quotation marks. For example:

Neuman and Roskos (1993 p 199) state that, “Children’s innate interests and need to communicate provide real impetus for language and literacy learning”.

If you wish to use information from a source and wish to write it in your own words, you still must source the work in the text of your assessment. However, this time, you don’t need to use quotation marks. For example:

Language and literacy learning entails a lot more than just teaching children the ABC’s (Neuman and Roskos 1993).

Note that the page number is only required when you quote text word for word from the text.

Reference list

A reference list is necessary at the end of your assessment and is a list of all the sources of information used to reference your assessment. For example:

Text Books: Author/s, Date of Publication, Title, Publisher, Place of Publication

Beare, H, Caldwell, B and Millikan, R (1989) Creating an Excellent School – Some New Management Techniques, Routledge, London.

Electronic Sources: Title, Date, Name and Place, URL

National Childcare Accreditation Council Inc, 2008, Australian Government Department of Education, Employment and Workplace Relations <http://www.ncac.gov.au>

Bibliography

A bibliography includes all of the sources of referenced material in your assessment, as well as a list of materials which you read to help learn and research your assessment work. It shows your trainer the extent you have gone to research and gain more information in relation to your assessments and tasks. This is written at the very end of your work.



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Appendices

An appendix is a document which you may need to attach to your assessment to support your work. For example, if you write about a policy of a service, you may decide to attach a copy for the reader to support your findings. The following is an example:

The staff in the service all read the policy (refer to Appendix 1) at the meeting and shared some possible changes to be made

Cheating and Plagiarism:

Cheating and plagiarism in any form is unacceptable and will be treated by an Institute as an extremely serious matter

• Institute staff have a duty to ensure that all participants in training courses understand what constitutes cheating and plagiarism,

• and to minimise the opportunity for this to happen

• Trainers/assessors must take reasonable steps to ensure all participants who submit work are aware of the institute policy and procedures to avoid cheating and plagiarism

If you use work from other sources without referencing where you found the source, you are

plagiarising. Plagiarising is very serious as it is stealing words from another source, and claiming it as your own work. Referencing or sourcing your information is therefore vital! Please ensure you fully source where you found your information and follow the ‘Referencing Guide’

.

Plagiarising can include:

• Copying another student’s work

• Copying work from a text or source of information without referencing

At Technical Education Development Institute we take plagiarising seriously. If you plagiarise work, or you give your work to a peer to copy you will have been deemed to have failed the

assessment and will be required to face an academic panel to determine if your enrolment should be cancelled.

There are two outcomes from the academic panel:

1. The students’ enrolment is cancelled

2. The student will re enrol and pay for the required units. The student will be required to complete these units under the supervision of an Institute trainer.

Detailed information is available on cheating and plagiarism policy, available on college website www.tedi.vic.edu.au

Academic integrity is an essential component of teaching and learning. All cases of cheating and plagiarism are unacceptable and must be reported to the Training Manager. Please refer Plagiarism and Cheating policy for further details.

Re-assessment: Students who receive a ‘NYC’ may re-submit the assessment twice at free of charge. The first resit must be completed within 7 days of the first assessment outcome. If the student still does not pass or obtain competency in the first resit, the student must resit/resubmit the assessment within 7 days from the first resit outcome. If the student still does not pass or

obtain ‘Competent’ for the Unit of Competency, he/she must enrol in the entire unit and pay a repeat unit fee of $300 per unit.



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Student Academic records:

Students wishing to access their own records anytime must put the request in writing to the

Administration Manager using the Student records request form available at reception. This request will be process within 5 working days.

Receiving your Qualification and Record of Results

On successful completion of your course students will receive a Qualification Certificate and Record of Results as per institute qualification issuance policy. Please refer to Qualification Issuance Policy for further detail available at our website www.tedi.vic.edu.au

Expectations: Technical Education Development Institute/the Student

The expectations of the program have been developed specifically for the implementation and conduct of Vocational Education and Training programs offered by Technical Education Development Institute. Technical Education Development Institute reserves the right to amend the expectations to suit the needs of the educational institution as required.

Technical Education Development Institute:

• recognises the importance of students receiving a broad-based education, comprising both general and vocational education and training;

• is registered with the Department of Education and Training to provide the vocational education

• components of the Training Packages;

• has access to the facilities and resources required for the registered vocational education and training programs;

• has in place an assessment policy.

• has a process in place that enables students to apply for Recognition of Prior Learning (RPL) for the vocational education competencies; and

• has a process for addressing any concerns a student may have and offers the students access to a range of people who can provide him/her with advice and guidance about the vocational education program at Institute, for example Trainers, Training Manager, Student Support Officer , CEO

• Technical Education Development Institute will guarantee to provide ethical student support services and complete all training and/ or assessment once the student has commenced study in their chosen qualification or course of study, unless the student submit a formal letter of withdrawal and notifying the institute they wish to withdraw.



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The Student:

• will make a serious commitment to his/her studies at Technical Education Development Institute.

• will make every effort to provide original work, and will refrain from copying the work

of others. Plagiarism can be avoided by using accurate referencing. • will meet the expectations and demands of Technical Education Development Institute

in terms of participation, cooperation, punctuality, successful submission of work and

high standards of behaviour and conduct as outlined in the Technical Education Development Institute’s Code of Conduct in the student handbook.

Definitions

Assessment The process of collecting evidence and making

judgements about whether competency has been achieved or learning outcomes satisfactorily completed.

Graded Assessment Refers to the awarding of marks that contribute to the final grade of a module/unit.

Irregularity for the

purposes of student

examination or other

legitimate assessment

processes

The unauthorised use or attempted use by or for any student of any means to gain unfair advantage in any

examination, test, assignment, essay or other work, the assessment of which forms part of the final assessment. It includes any action taken by a student which would constitute an unfair advantage or intentionally fraudulent

attempt to demonstrate competency in an examination or assessment context which forms part of a final assessment. An irregularity includes misconduct and

plagiarism.

Misconduct for the

purposes of student

examination or other

legitimate assessment

processes

An action by a student which is in breach of any legitimate directions issued by the examination supervisor, or printed on the examination material or

notices. This includes taking into an examination any material with the intention of using said material to obtain an unfair advantage.

Moderation The process of establishing comparability of standards of student performance in order to ensure that assessment is valid, reliable and fair.

Plagiarism The act of copying and inclusion of another's work,

including information downloaded from the Internet.

Validation The act of reviewing, comparing and evaluating the assessment processes, tools and evidence contributing to judgements made by a range of assessors against the

same competency standards.



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Use of computing equipment Backup Discs/Memory sticks

It is strongly recommended that students purchase a memory stick in order to save important files. Although there is room for student files to be stored on the network, these are deleted at

the end of each term. It is your responsibility to ensure that backup copies of your work are saved on additional disks.

Access to Computers

• No access to Institute computers is permitted unless a staff member is present.

• Computers may be made are available if a student wishes wish to do any work outside of class time. Students will need to check with the Course Co-ordinator regarding their availability and the supervision requirement.

Use of Computers

• Food and drinks are not permitted in computer rooms at any time.

• Students are not permitted to load or copy any software, including games, onto Institute computers.

• Disciplinary action will be taken for any breach of these rules.

Use of the internet and the World Wide Web

• Students may only browse the internet and use email or chat lines only for the purpose of their course related research.

• Sites known to contain material which is pornographic or illegal under International, Australian or State laws should not be visited and students should be aware that site visits may be logged.

Breaches of Copyright • Unauthorized use of software images or files is a breach of copyright and is regarded as a

serious matter by the Institute.

• It is against Institute policy for students to copy or reproduce any licensed software on the Institute computing equipment.

• Students who abuse the use of computer software images or files will be held legally accountable.

Non-compliance with Institute policy on computer usage (may result in any of the following):

• Suspension of computing privileges

• A disciplinary review which may include suspension or expulsion from the Institute

• Legal action

Course delivery

A number of approaches to course delivery are used by Institute staff. Course delivery

approaches may include teacher led classroom delivery; workshops; seminars; tutorials and supervised study. During class time, students will be expected to participate by, for example, answering questions, giving opinions, demonstrating tasks, working with others in groups,

making presentations and role playing situations.



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Credit transfer Credit transfer applies to situation where students have completed units identical to those they are currently enrolled for at another provider. Credit will be granted in accordance with the Credit Transfer Procedure. To apply for credit transfer, students must complete the credit

transfer application form and attach copies of verified documents to support the application.

Pathways

Graduates of the Institute may seek credits to the relevant degree programs in Australian

Universities. The Institute has no special arrangements with any Australian University and there is no guaranteed entry into University programs.

Qualifications to be issued

Students completing all assessment requirements for a qualification will be awarded a certificate corresponding to the completed course. Students completing assessment

requirements for part of a qualification will be awarded a Statement of Attainment indicating which modules or units of competency they have completed.

Recognition of prior learning (RPL)

Recognition of Prior Learning (RPL) is a process designed to recognise previous formal or

informal learning, work and life experiences that the student may have had to the extent that they are relevant to the course outcomes. The RPL process allows students to receive recognition under these circumstances and therefore enable them to focus more on areas they

need to achieve competencies in order to gain their qualifications. Students who believe they already have some of the competencies in the course may apply for Recognition of Prior Learning (RPL). An essential requirement of RPL is that you can prove that you currently have

the required competencies. Application may only be made after enrolment and payment of fees and must be made using the RPL application form that will be provided during orientation. Students must attach verified copies of all relevant documents to the RPL application form. There is no reduction in tuition fees if RPL is applied for and granted. It is recommended that

student seek advice from the Institute before commencing an RPL application.

Student orientation

Orientation is conducted on the first week of your course. Its purpose is to fully inform new

students of most aspects of life at the Institute and to provide an introduction to studying, Melbourne’s costs of living, transportation, facilities, banking and accommodation. In addition, Institute staff will be introduced; a tour of the Institute and the local area will take place and

an opportunity to ask questions will be given. It is essential that you attend the orientation program otherwise you may miss out on information that affects your study, your visa and/or your enjoyment of your stay in Australia.

Training facilities

The training classrooms and administration is located at Level 1, 212 King Street Melbourne 3000.This location is on a main road about 1 km from the centre of Melbourne. It is easily

accessed by train with frequent services to Southern Cross Station which is a gentle 5 minutes walk from the Institute.

Students will be given complete information about the location of facilities and travel between

the facilities (including a guided trip between all facilities) during the orientation program run by the Institute.



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Student Support Services Policy

The training manager, student contact officer, teaching staff and administrative staff of the Institute are available to provide general advice and assistance with matter such as studying, homework, accommodation, English language problems. Students requiring special or

intensive assistance must contact the training manager or the student contact officer who may refer them to external support services, if required. The Institute will not charge for support services it provides for referring students to external support services. However, students will have to pay any fees charged by external support services that they use.

1.0 Requirements

1.1 The Institute will provide the opportunity for students to participate in services or provide access to services designed to assist students in meeting course

requirements, maintaining their attendance and successfully completing their course of study.

1.2 The Institute designated member of staff to be the official point of contact for students is the Administration Manager. The role of the Administration Manager is

to direct a student to the appropriate person within the Institute in the event a student requires support.

1.3 The Institute will provide the opportunity for students to access course-related support services to assist with issues that may arise during their study. If the

Institute refers the student to external support services the cost of these services is to be paid by the student.

1.4 The Student Contact Officer will present a written report on support activities

provided, and opportunities identified for improvement, at each meeting of the Institute Continuous Improvement Group.

2.0 Definitions

2.1 N/A

3.0 Method

3.1 Learners receive training, assessment and support services that meet their individual needs.

When developing Learning and Assessment Strategies we define our student’s needs including:

• identifying academic requirements and delivery modes • identifying any requirements of the course e.g. literacy, language or numeracy

• any issues relating to physical ability, cultural background or educational background that may prevent the learner from completing their chosen course.

• We provide an open door policy for learners so that they can tell us if they require any additional support service. If we can supply this extra support we

will, otherwise we will try to refer / direct the learner to other organisations or Government programs that can provide the required support services.

• Training manager is responsible for identifying learner needs using the LLN

Assessment and where possible, observing the student completing the enrolment form(s). Trainers will provide an open door access to learners as required. Training manager is also responsible for monitoring enrolment forms for any identified need.

Orientation Program

3.2 An orientation session will be conducted by Institute staff (generally a trainer) prior

to any student commencing training in the Institute programs. The orientation session will cover the following:



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Prior to commencement of study

Please locate and read the following information in the student information handbook;

• Student support

• Assessment • Recognition of prior learning / Mutual Recognition • Institute contact people

• Complaints and appeals • Plagiarism and cheating • Student code of behaviour • Access and Equity Policy

• Academic Performance expectations • Keeping address and contact details up-to-date • Institute facilities and resources

• Student Mutual Recognition application form • Student deferral, suspension or cancellation application form • Student refund application form • Student RPL application form

• Student complaints and appeals

At your first class

At the commencement of your first session your trainer will detail and explain the

following; • Learning and assessment program • OH&S

• Facilities and equipment • Assessment requirements • Questions

Student support services

3.3 The primary mechanism for student support is through the Administration Manager who is responsible for responding to requests for assistance from students.

3.4 Students requiring additional assistance will be referred to the appropriate Institute staff, e.g. Student Administrator, Training Manager, Trainers, Admin Officer, Chief Executive Officer, or to an appropriate external support provider if this is considered appropriate.

3.5 Before a student is referred to an appropriate external support provider the Administration Manager must seek approval from the Chief Executive Officer or the Training Manager.

4.0 Facilities

4.1 Technical Education Development Institute provided students with the range of facilities to enhance and support their learning experiences, Such as: • Computer and Internet access

• Student Common Room • Spacious air-conditioned classroom with modern technological capabilities • Library access

• Current research based learning materials and learner friendly resources • Commercial Workshop fully equipped to deliver the appropriate qualifications

Educational Standards

4.2 The Technical Education Development Institute management will ensure that adequate learning resources are available and that the environment supports

productive learning:



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• The Institute will provide an environment that is conducive to an effective learning process.

• All training program content will be delivered with a professional and positive attitude.

• Institute’s staff members must meet strict qualification requirements before they are to conduct and validate assessments. All trainers and assessors are assessed on their experience, competence and person suitability before

employment. • Training will always be carried out to the highest recognised and accredited

industry standards and comply with the requests of the Australian Quality Training Framework (AQTF)

• The student and trainer will work together to identify specific needs. • The learning process will include training components and personal guidance

that address identified needs, and enable participants to achieve vocational

goals.

5.0 Services

5.1 Technical Education Development Institute will support students throughout the

duration of their course. Students are encouraged to ask to help so that they can assimilate and adjust to their new learning environment and life in Australia. Some of range of services we provide include assistance with: • Application and enrolment

• Seeking Work • Student accommodation • Airport reception

• Language and literacy support • Transition and cultural support • Personal Counseling • Mentoring

• Career advice • Free referral to local community, health, financial, legal, migration or other

services, may be charged by external agencies.

• Sport, recreational clubs and social activities

Flexible Training

5.2 We establish any special learning requirements students may have prior to the

commencement of training, based on the demographic and previous education information you supply in the enrolment form. This will help us identify any access and equity strategies, or learning methods that we may need to engage in order to

maximize your chances of achieving the competencies required for each unit.

Special Needs Support

5.3 If a person with a disability meets essential entry requirements, we shall make

changes or “reasonable adjustments” necessary for that person to perform essential course-work. Reasonable adjustment is provided to those with a disability or special need according to individual circumstances. This means providing the

appropriate services and/or facilities for student learning and assessment.

Reasonable Adjustment

5.4 Learning support is facilitated for those with basic literacy, numeracy or English

language difficulties or other identified areas of learning difficulty. Reasonable adjustment may include but is not restricted to:

• Educational support • Alternative assessment methods • Physical disability = more time to complete the assessments



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• Low literacy or numeracy skills = verbally answering questions OR demonstrating rather than typing & writing an assessment

• Learning and assessment aids • Institute’s premises provide appropriate access to those with a physical

disability.

Academic Study Skills Support

5.5 A free service is available to students. Students who wish to take advantage of this

service should see their Course Co-ordinator. In particular, help is available with time management, assignment preparation, referencing and bibliographies, writing reports, reading skills, numeracy skills, giving presentations, library research and

note taking. Students are also encouraged to seek assistance from their individual teachers and Course Co-ordinator with all aspects of their studies to ensure successful completion of the course.

English language and literacy support

5.6 Help with oral and written English expression, reading comprehension and listening is available on an individual basis or as a part of a small group.

6.0 Feedback

Technical Education Development Institute monitors and acts on feedback from course

participants and industry stakeholders to provide the most up to date and relevant services. Student Feedback: Technical Education development institute use continuous improvement approach by quality of

education and services, student feedback is considered a very appropriate tool improve our services.

Institute collects student’s feedback after every 3 months we really appreciate if you spend your valuable time and provide us feedback; it is optional to mention your name or details on student feedback form.

Student has an opportunity to provide a feedback of our services at any time by a feedback request form available from institute reception desk.

As a Registered Training Organisation (RTO), Technical Education Development Institute operates within the RTO Principles and Standards for NVR Registered Training Organisations.

7.0 Guarantee

Technical Education Development Institute will guarantee to provide student support services to complete all training and/or assessment once the student has commenced study in their chosen qualification or course of study, unless the student submits a formal letter of

withdrawal notifying the institute that they wish to withdraw. 8.0 Student Contact Officer

A student contact officer detail is:

Name – Ritesh Patel

Phone – 03 9043 3926 Email – [email protected]



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Student Support Services Policy

The Training manager, student contact officer, teaching staff and administrative staff of the

Institute are available to provide general advice and assistance with matter such as studying, homework, accommodation, English language problems. Students requiring special or intensive assistance must contact the training manager or the student contact officer who may refer them to external support services, if required. The Institute will not charge for support

services it provides for referring students to external support services. However, students will have to pay any fees charged by external support services that they use. 9.0 Requirements

9.1 The Institute will provide the opportunity for students to participate in services or provide

access to services designed to assist students in meeting course requirements, maintaining their attendance and successfully completing their course of study.

9.2 The Institute designated member of staff to be the official point of contact for students is

the Administration Manager. The role of the Administration Manager is to direct a student to the appropriate person within the Institute in the event a student requires support.

9.3 The Institute will provide the opportunity for students to access course-related support services to assist with issues that may arise during their study. If the Institute refers the

student to external support services the cost of these services is to be paid by the student.

9.4 The Student Contact Officer will present a written report on support activities provided,

and opportunities identified for improvement, at each meeting of the Institute Continuous Improvement Group.

10.0 Definitions

10.1 N/A

11.0 Method

11.1 Learners receive training, assessment and support services that meet their individual needs.

When developing Learning and Assessment Strategies we define our student’s

needs including:

• identifying academic requirements and delivery modes • identifying any requirements of the course e.g. literacy, language or numeracy

• any issues relating to physical ability, cultural background or educational background that may prevent the learner from completing their chosen course.

• We provide an open door policy for learners so that they can tell us if they require any additional support service. If we can supply this extra support we

will, otherwise we will try to refer / direct the learner to other organisations or Government programs that can provide the required support services.

• Training manager is responsible for identifying learner needs using the LLN

Assessment and where possible, observing the student completing the enrolment form(s). Trainers will provide an open door access to learners as required. Training manager is also responsible for monitoring enrolment forms for any identified need.

Job search and career advice

Regular workshops are run to assist students with career planning, interview preparation, resume writing, personal development, work experience and market information.



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Accommodation assistance

Help is provided to students to select from the various housing options available to international students in Melbourne.

Facilities

Technical Education Development Institute provides students with the range of facilities to enhance and support their learning experiences.

• Computer and Internet access

• Student Common Room

• Spacious air-conditioned classroom with modern technological capabilities

• Library access

• Current research based learning materials and learner friendly resources

• Commercial Workshop fully equipped to deliver the appropriate qualifications

Services

Technical Education Development Institute will support students throughout the duration of their course. Students are encouraged to ask to help so that they can assimilate and adjust to their new learning environment and life in Australia. Some of the services we provide include

assistance with:

• Application and enrolment

• Seeking Work

• Student accommodation

• Airport reception

• Language and literacy support

• Transition and cultural support

• Personal Counseling

• Mentoring

• Career advice

• Referral to local community, health, financial, legal, migration or other services

• Sport and recreational clubs

Evacuation Procedure

From time to time evacuation procedures may occur.

• Please cooperate with your teacher in evacuating the building, as directed, by going to and staying in the assembly area until advised otherwise.

• You may not re-enter the building until advised by your teacher, Course Coordinator or the Institute CEO

Dispute resolution procedure

The Institute has a dispute resolution procedure to provide students with a fair and equitable

process for resolving any disputes or complaints they may have. The dispute resolution procedure includes a requirement that an independent mediator will be appointed at no

expense to the student if the student is dissatisfied with the resolution process undertaken by the Institute. The Institute will make no charge to the student for its dispute resolution process or referral to the independent mediator. If you have a complaint or appeal you should take the following steps:



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Contact the Institute to obtain a copy of the complaints and appeals procedure and the application form.

Complete the application form and lodge it with the Institute.

Follow up with the Institute.

Helpful contacts

Fire, ambulance and police emergency Phone 000

Translating and Interpreting Service phone 131 450

Life Line 24 hour Counselling Services Phone 131 114

Doctor Royal Melbourne Hospital , Grattan St , Parkville, VIC 3050

Ph 03 9342 7000

Medical one, 23 QV Terrace, 292 Swanston St, Melbourne Vic 3000

Ph 03 8663 7000

Swanston Clinic ,Level 2,55 Swanston StMelbourne Vic 3000

Ph 03 9654 9818

Dentist Melbourne city dental group, Ground floor, ACTU house 393 Swanston StMelbourne Vic 3000

Ph 03 9662 2638

Community health centre North and West Melbourne Neighbourhood Centre , 58 Errol St, North Melbourne Vic

Ph 03 9328 4812

Physiotherapist Collins Street Physiotherapist Level 7, 520 Collins St ,Melbourne Vic

Ph 03 9629 4299

Religious institutions The Anglican Diocese of Melbourne 209 Flinders Lane

Melbourne 3000

St Francis Catholic Church (Melbourne)

Mosque

66-68 Jeffcott Street, Melbourne Ph 03 9328 2067

Buddhists

Melbourne Buddhist Centre, 1 Pitt StreetBrunswick

Immigration agent / Lawyer Easy Migration Student Services, Level 4, 358 Lonsdale StMelbourne Vic 3000

Ph 03 9600 3001

Study in Australia - http://studyinaustralia.gov.au/Sia/en/Home.htm

Youth Central - http://www.youthcentral.vic.gov.au/



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Relevant legislation

A range of legislation is applicable to all staff and students. Information on relevant legislation can be found at the following websites.

Occupational Health & Safety http://www.business.channel.vic.gov.au/

Equal opportunity http://www.eoc.vic.gov.au/

RTO & CRICOS registration http://www.vrqa.vic.gov.au/

Educational services for

overseas students

http://aei.dest.gov.au/aei/esos/default.htm

Department of Immigration and Border Protection

http://www.immi.gov.au/students/index.htm

Education and Training reform Act

http://www.dms.dpc.vic.gov.au/

It is the responsibility of all staff to ensure the requirements of relevant legislation are met at all times. Please make good use of the web sites indicated, or contact the General Manager International if you require further information.

There may be additional, course-specific, legislation that is relevant. Information about this legislation will be communicated during the course.

Student code of behavior

• The Student Code of Behaviour requires the following rights and expectation to be

respected and adhered to at all times.

• The right to be treated with respect from others, to be treated fairly and without discrimination, regardless of religious, cultural, racial and sexual differences, age, disability or socio-economic status

• The right to be free from all forms of intimidation

• The right to work in a safe, clean, orderly and cooperative environment

• The right to have personal property (including computer files and student work) and the

• Registered Training Organisation property protected from damage or other misuse

• The right to have any disputes settled in a fair and rational manner (this is accomplished by the Grievance Procedure)

• The right to work and learn in a supportive environment without interference from others

• The right to express and share ideas and to ask questions • The right to be treated with politeness and courteously at all times • The expectation that students will not engage in cheating or plagiarism

• The expectation that students will submit work when required. • The expectation that students will maintain consistent academic performance by attending required

classes and completing assessments. The required level of academic performance is 50% of scheduled sessions. Academic Performance will be reviewed at the end of each study

period. This requirement is a student behaviour requirement and not a requirement under Standard 11 of the National Code.

For non-compliance with the Code of Conduct, the following procedure for discipline will be

followed: • A member of the Registered Training Organisation staff will contact students in the first instance to discuss the issue or behaviour and to determine how the issue might be rectified.

This meeting and its outcomes will be documented, signed by all parties and included on the student’s personal file. (Step 1) • Where the issue or behaviour continues, students will be invited for a personal interview with the Assistant Director to discuss this issue further. This meeting and its outcomes will be

documented, signed by all parties and included on the student’s personal file. (Step 2)



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• Should the issue or behaviour continue, the student would be provided with a final warning in writing and a time frame in which to rectify the issue a copy of this letter will be included on the student’s personal file (Step 3) • After the three steps in the discipline procedure have been followed, should the issue or

behaviour still continue, training services will be withdrawn and the student will be notified in writing that his/her enrolment has been suspended or cancelled. • Suspension or cancellation of your enrolment has to be reported to DIBP and may affect the

status of your VISA • At any stage of this procedure, students are able to access the Institute complaints and appeals procedure to settle any disputes that may arise.



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Visa requirements The Department of Immigration and border protection publishes a full list of mandatory and discretionary student visa requirements at http://www.immi.gov.au/students/visa-

conditions-students.htm

Change of address

Upon arriving in Australia, you are required to advise the Institute of your residential address

and telephone number and of any subsequent changes to your residential address. This is extremely important. Under Section 20 of the Education Services for Overseas Students (ESOS) Act 2000, the Institute is obliged to serve a notice at your last known address if you breach a student visa condition relating to attendance or academic performance. The Institute

may also send warning notices to you which are aimed at helping prevent breaches of your visa conditions. It is your responsibility and in your own interest to ensure that you always update your address details at the Institute to ensure you receives important information

about your course, fees and possible breaches of your student visa. Additional information on student visa issues is available on the DIBP web site at www.immi.gov.au.

Student initiated deferral or suspension of enrolment

Students may initiate a request to defer commencement of studies or suspend their studies on

the grounds of compassionate or compelling circumstances. Students wishing to defer the commencement of studies or suspend their studies must apply to do so in writing to the

Institute using the student deferral, suspension or cancellation application form or in writing by email, fax or post. Full details and documentary evidence of the compassionate or compelling circumstances must be included with the application for it to be considered.

If approved, the Institute will report your deferral of commencement or suspension of studies

to DIBP which may affect the status of your visa. If you require more information as to how this action may affect your visa status, please contact your local DIBP office or phone the DIBP helpline 131 881.

Student cancellation of enrolment

Cancellation of enrolment will trigger the refund arrangements in the Written Agreement between the Institute and the student. Students who cancel their enrolment and think they are

due for a refund must also apply for a refund. Refund applications must be made in writing to the Institute Training Manager. The student refund application form, available from the Institute, may be used as the written application. Written applications for refunds will also be accepted by mail or by email. Refunds will be made within 28 days of receipt of a written

application and will include a statement explaining how the refund was calculated.

The Institute will report your cancellation of studies to DIBP which may affect the status of your visa. If you require more information as to how this action may affect your visa status,

please contact your local DIBP office or phone the DIBP helpline 131 881.

Institute initiated suspension or cancellation of enrolment

The Institute may decide to suspend or cancel a student’s enrolment on its own initiative as a response to breaching the student code of behaviour through misbehaviour, a poor academic

record by the student. If the Institute is intending to initiate a suspension or cancellation of enrolment, a warning letter will be sent to the student’s currently notified address and the student will have 20 working days from the date of the warning letter to complain or appeal against the Institute suspension or cancellation. The Institute will report any suspension or

cancellation to DIBP which may affect the status of your visa. If you require more information as to how this action may affect your visa status, please contact your local DIBP office or phone the DIBP helpline 131 881



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Institute deferral of commencement

The Institute may also decide to defer the commencement of a course. If the Institute defers the commencement of a course, the provider default conditions in the Written Agreement between the Institute and the student will be triggered and the Institute will be obliged to

repay all course money within 14 days of the date of deferral unless alternative arrangements can be made which are acceptable to students.

If approved, the Institute will report its deferral of commencement to DIBP which may affect

the status of your visa. If you require more information as to how this action may affect your visa status, please contact your local DIBP office or phone the DIBP helpline 131 881.

Department of Immigration and Border Protection

According to the Dept of Immigration and Citizenship (DIBP), you must provide evidence that

satisfies the assessment factors applicable to you to be granted a student visa. Assessment factors include your financial ability, English proficiency, likely compliance with the conditions

of your visa and any other matters considered relevant to assessing your application. Additional information on student visa issues is available on DIMIA Internet site on http://www.immi.gov.au and the Study in Australia internet site http://studyinaustralia.gov.au/Sia/en/WhatToStudy/howtoapply/visarequirements.htm#studen

t_visa_sub-classes



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Course Progress Requirements

The Institute has implemented the DEST/DIBP approved course progress policy and procedures and so will not be monitoring attendance under the requirements of Standard 11 of

the National Code of Practice. However, the Institute has an academic performance requirement in the Student Code of Behaviour and will be monitoring attendance. Students may have their enrolment suspended or cancelled by the Institute for breaches of the Student

Code of Behaviour. Course Progress and Intervention Strategy

1. Purpose

1.1. The purpose of this procedure is to ensure that student course progress is monitored and reviewed, that the Institute takes intervention action when a student is in danger

of not progressing satisfactorily or completing their course and the requirements of the National Code of Practice for Registration Authorities and Providers of Education and Training to Overseas Students are met.

2. Responsibility

2.1. The CEO is responsible for the implementation of this procedure and to ensure that staff and students are aware of its application and that staff implement its requirements.

3. Requirements

3.1. Students who have unsatisfactory academic progress will be reported to DIBP.

Unsatisfactory academic performance is defined as failing more than 50% of units in two consecutive study periods.

3.2. The attendance and assessments of the students are monitored according to the Attendance and Assessment Reporting Policy. Institute does not offer online or

distance learning courses 3.3. Students who are “at risk” of not meeting satisfactory course progress requirements

will be interviewed, counselled and will be placed on a course intervention strategy.

3.4. All causes of unsatisfactory progress or being “at risk” are to be considered including academic causes and not academic causes such as personal issues.

3.5. The progress of each student is monitored, recorded and assessed. 3.6. The Institute has documented course progress policies and procedures.

3.7. The Institute assesses each student at the end point of each study period according to its course progress policy.

3.8. The Institute has an intervention strategy that identifies and assists students who are at risk of not making satisfactory course progress.

3.9. Where the Institute has assessed the student as being “at risk” the Institute will inform the student and implement an intervention strategy where warranted.

3.10. Where the Institute has assessed the student as not meeting satisfactory course

progress, the Institute will inform the student in writing of its intention to report the student and that he or she is able to access the Institute complaints and appeals process within 20 working days.

3.11. The provider notifies the Secretary of DEEWR through PRISMS of the student not

achieving satisfactory progress after the appeals process (if actioned) is finalised and upholds the provider’s decision to report

3.12. The method section defines the procedure used for monitoring progress, taking

intervention action and reporting students who breach the requirements



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4. Definitions

4.1. Study period means one term of study 4.2. Being “at risk” of not meeting satisfactory course progress requirements means:

• Failing more than 50% of units in a study period

• Failing two or more core units in a study period • Failing key units in a study period • Being unable to complete a course within the expected duration of study as

recorded on the CRICOS register after having their program reviewed by the Training Manager.

4.3 Failing a unit means being assessed as “Not Yet Competent” for a completed unit. 4.4Key and core units are defined in the student prospectus

4.5Satisfactory progress means that students have not been identified as being “at risk”.

5. Method

Reporting to DIBP

5.1. Within 10 working days of the completion of a study period the Training Manager will

review the academic progress of all students and identify those students who have failed 50% or more units in two consecutive study periods.

5.2. If a student fails more than 50% of units in two consecutive study periods or otherwise fails to meet course progress requirements (5.8, 5.10 or 5.11) then the Institute must

notify the student in writing of its intention to report the student for not achieving satisfactory academic progress using the appropriate student course progress warning letter (case 2). The student must be informed they have 20 working days to appeal to

the Institute. If the appeal is not upheld or the student withdraws from the appeal process then the Institute must report the student to DIBP. If a student is reported to DIBP for unsatisfactory progress a Section 20 breach notice will be generated by PRISMS, sent to the student’s current address held by the Institute and a copy placed

on the students file. Intervention strategy (for students identified as being “at risk” of not

meeting satisfactory course progress requirements)

5.3. The Training Manager is responsible for the implementation and monitoring of the intervention strategy.

5.4. Within 10 working days of the completion of a study period the Training Manager will review the academic progress of all students and identify those students who are “at risk” of not meeting satisfactory course progress requirements.

5.5. The identification of students “at risk” will be accomplished by reviewing a current

transcript of student progress and establishing if any one, or more, of the following situation apply:

• The student has failed more than 50% of units in a study period

• The student has failed two or more core units in a study period • The student has failed key units in a study period • The student has been identified as unable to complete a course within the

expected duration of study as recorded on the CRICOS register after having

their program reviewed by the Training Manager in accordance with the Completion within the expected duration procedure.

5.6. Within 10 working days of the completion of a study period all students identified as

being “at risk” of not meeting satisfactory course progress requirements will be sent a warning letter requiring them to attend a course counselling interview using the appropriate student course progress warning letter (case 1).

5.7. A copy of the warning letter and all other relevant documents will be placed in the

students file. 5.8. The course counselling interview and fortnightly intervention meetings will be initiated

by the Training Manager however appropriate personnel such as student contact



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officers or counsellors may be called on to assist with the process or to delegate for the training manager.

5.9. At the course counselling interview academic and non-academic issues are to be explored, solutions sought and the following intervention strategies will be put in place

where appropriate: • Programs to address academic and non-academic issues • Student attendance timetable drawn up

• Student study time table drawn up • A fortnightly intervention meeting for the current study period with the Training

Manager or a delegated person will be scheduled • A fortnightly academic involvement report requested from each subject teacher.

• Resitting assessments • Undertaking additional units in subsequent study periods to “catch up” with the

training program schedule.

• Optional holiday programs to “catch up” or undertake additional units.

5.10. Details of the intervention strategy proposed by the Institute will be recorded, transmitted in writing to the student my email or mail and a copy of the written

document sent to students placed in their file. 5.11. Students will be required to accept the intervention strategy proposed by the

Institute. Students failing to accept the proposed interventions strategy may be reported to DIBP for unsatisfactory academic progress. If a student is reported to

DIBP for unsatisfactory progress a Section 20 breach notice will be generated by PRISMS, sent to the student’s current address held by the Institute and a copy placed on the students file.

5.12. Students failing to attend the course counselling interview without a reasonable excuse may be reported to DIBP for unsatisfactory academic progress. If a student is reported to DIBP for unsatisfactory progress a Section 20 breach notice will be generated by PRISMS, sent to the student’s current address held by the Institute and

a copy placed on the students file. 5.13. At the fortnightly intervention meeting the following will be reviewed

• Programs to address academic and non-academic issues

• Student attendance timetable drawn up • Student study time table drawn up • A fortnightly intervention meeting for the current study period with the

Training Manager or a delegated person will be scheduled

• A fortnightly academic involvement report requested from each subject teacher.

5.14. During the intervention period, students who fail to achieve 50% Academic Performance or fail to implement the study timetable may be reported to DIBP for

unsatisfactory academic progress. If a student is reported to DIBP for unsatisfactory progress a Section 20 breach notice will be generated by PRISMS, sent to the student’s current address held by the Institute and a copy placed on the

students file 5.15. Students failing to attend the fortnightly intervention meeting without a reasonable

excuse may be reported to DIBP for unsatisfactory academic progress. If a student is reported to DIBP for unsatisfactory progress a Section 20 breach notice will be

generated by PRISMS, sent to the student’s current address held by the Institute and a copy placed on the students file.

5.16. Where a student on the intervention strategy requires more time to complete their

qualification a new Confirmation of Enrolment must be completed by the Training Manager and lodged on PRISMS. The new Confirmation of Enrolment must indicate the revised completion date and the reasons for the revised date.



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Overseas student health cover

Overseas student health cover (OSHC) is insurance that provides cover on the costs for medical and hospital care which international students may need while in Australia. OSHC will also pay for most prescription drugs and emergency ambulance transport.

If you are an international student studying in Australia, you must purchase an approved OSHC policy from a registered health benefits organisation - commonly referred to as health

funds before applying for your visa. You will need to buy OSHC before you come to Australia, to cover you from when you arrive. You will also need to maintain OSHC throughout your stay in Australia. You can find out more about purchasing OSHC at http://www.health.gov.au/internet/main/publishing.nsf/Content/health-privatehealth-

providers-oscover.htm

School-aged dependents

There are requirements for compulsory school attendance for children or dependents of international students. In Victoria, it is compulsory for children to attend school until the age of 16. The choice of schools includes public schools, private schools and religious schools. People over the age of 16 can continue to attend school until they have completed year 12.

Dependents of persons holding a student visa may be required to pay full fees in any school, Institute or university that they enrol in whilst in Australia.

Student transfer

Under the ESOS Framework, the Institute cannot enrol students seeking to transfer from another Institute before that student has completed 6 months of their principal course of study except in some circumstances. If you want to transfer before completing 6 months of your

principal course, you need to ask the Institute for a letter of release. The six months is calculated as six calendar month from the first day of your principal course. Your principal course is usually the final course of study you will undertake. For example, if you are studying ELICOS followed by a Diploma program, the Diploma program is your principal course. If you

are considering requesting a transfer before completing 6 months of your principal course of study, please contact the Institute administration for a copy of the transfer procedure and the application form.

Students do not need a letter of release if: • they have completed more than 6 months of their principal course • they are a government sponsored student, and their sponsor supports a transfer • their current education provider or course has ceased to be registered or a sanction has

been imposed that prevents your provider from continuing to deliver your principal course

Use of personal information

Information is collected during your enrolment in order to meet the Institute obligations under the ESOS Act and the National Code 2007 to ensure student compliance with the conditions of their visas and their obligations under Australian immigration laws generally. The authority to

collect this information is contained in the Education Services for Overseas Students Act 2000, the Education Services for Overseas Students Regulations 2001 and the National Code of Practice for Registration Authorities and Providers of Education and Training to Overseas Students 2007. Information collected about you during your enrolment can be provided, in

certain circumstances, to the Australian Government and designated authorities and, if relevant, the Tuition Assurance Scheme and the ESOS Assurance Fund Manager. In other instances, information collected during your enrolment can be disclosed without your consent

where authorised or required by law. It is a requirement of the Australian Quality Training Framework that students can access personal information held by the Institute and may request corrections to information that is incorrect or out of date. Please apply in writing to the General Manager International if you

wish to view your own records. Working in Australia



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Immigration laws allow students to work for a limited number of hours whilst studying on a student visa in Australia. Students can currently work 20 hours per week during the Institute study time and full-time during breaks. However, work is not always easy to find and under no circumstances can students rely solely on income earned in Australia to pay tuition fees.

Students are not permitted to work if it interferes with their study.

Qualification content, core and elective units

BSB30412 – Certificate III in Business Administration

BSBITU307A Develop keyboarding speed and accuracy

BSBOHS201A Participate in OHS processes

BSBCMM301B Process customer complaints

BSBITU302B Create electronic presentations

BSBITU303A Design and produce text documents

BSBITU304A Produce spreadsheets

BSBITU305A Conduct online transactions

BSBITU306A Design and produce business documents

BSBITU309A Produce desktop published documents

BSBOHS407A Monitor a safe workplace

BSBPRO301A Recommend products and services

BSBSUS201A Participate in environmentally sustainable work

practices

BSBWRT301A Write simple documents

BSB40212 – Certificate IV in Business

BSBWHS401A Implement and monitor WHS policies, procedures and programs to meet legislative requirements

BSBMKG401B Profile the market

BSBSMB402A Plan small business finances

BSBADM405B Organise Meetings

BSBCMM401A Make a presentation

BSBRES401A Analyse and present research information

BSBSMB404A Undertake small business planning

BSBLED401A Develop teams and individuals



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BSBREL401A Establish Networks

BSBWRT401A Write complex documents

BSB40507 – Certificate IV in Business Administration

BSBITU404A Produce complex desktop published documents

BSBITU402A Develop and use complex spreadsheets

BSBWRT401A Write complex documents

BSBCMM401A Make a presentation

BSBADM405B Organise meetings

BSBMKG413A Promote product and services

BSBOHS201A Participate in OHS processes

BSBPRO401A Develop product knowledge

BSBITU401A Design and develop complex text documents

BSBREL401A Establish networks

BSB50407 – Diploma of Business Administration

BSBADM502B Manage meetings

BSBPMG522A Undertake Project Work

BSBADM506B Manage business document design and development

BSBADM504B Plan or review administration systems

BSBFIM502A Manage Payroll

BSBCUS501C Manage quality customer service

BSBWOR501B Manage personal work priorities and professional development

BSBWRT501A Write persuasive copy



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BSB51107 – Diploma of Management

BSBADM502B Manage meetings

BSBPMG522A Undertake project work

BSBCUS501C Manage quality customer service

BSBHRM506A Manage recruitment, selection and induction processes

BSBITB501B Manage risk

BSBADV509A Create mass print media advertisements

BSBWOR501B Manage personal work priorities and professional development

BSBWHS501A Ensure a safe workplace

BSB60207 – Advanced Diploma of Business

BSBINN601B Manage organisational change

BSBFIM601A Manage finances

BSBMKG608A Develop organisational marketing objectives

BSBMKG609A Develop a marketing plan

BSBINM601A Manage knowledge and information

BSBADV602B Develop an advertising campaign

BSBMGT605B Provide leadership across the organisation

BSBMGT616A Develop and implement strategic plans

UEE30911 - Certificate III in Electronics and Communications

UEENEEK142A Apply environmentally and sustainable procedures in the energy sector

UEENEEC021B Participate in electronics and communications work and competency

development activities

UEENEEE101A Apply Occupational Health and Safety regulations, codes and practices in

the workplace

UEENEEE102A Fabricate, assemble and dismantle utilities industry components

UEENEEE104A Solve problems in d.c. circuits

UEENEEE137A Document and apply measures to control OHS risks associated with

electro technology work



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UEENEEH102A Repairs basic electronic apparatus faults by replacement of components

UEENEEH114A Troubleshoot resonance circuits in an electronic apparatus

UEENEEH111A Troubleshoot single phase input d.c. power supplies

UEENEEH112A Troubleshoot digital sub-systems

UEENEEH139A Troubleshoot basic amplifier circuits

UEENEEH113A Troubleshoot amplifiers in an electronic apparatus

UEENEEH138A Fault find and repair complex power supplies

UEENEEH146A Solve fundamental electronic communications system problems

UEENEED101A Use computer applications relevant to a workplace

UEENEEA101A Assemble electronic components

UEENEEA102A Select electronic components for assembly

UEENEEA106A Use lead-free soldering techniques

UEENEED102A Assemble, set-up and test computing devices

UEENEED143A Install and configure a client computer operating system and software

UEENEEH118A Fault find and repair electronic apparatus

UEENEEH169A Solve problems in basic electronic circuits

UEE41511 Certificate IV in Video and Audio Systems

UEENEEE101A Apply Occupational Health and Safety regulations, codes and practices in the workplace

UEENEEE038B Participate in development and follow a personal competency development plan

UEENEEK145A Implement and monitor energy sector environmental and sustainable energy policies and procedures


UEENEED101A Use basic computer applications relevant to a workplace



electrotechnology work



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UEE50511 Diploma of Electronics and Communication Engineering

UEENEEE101A Apply occupational health and safety regulations, codes and practices in the workplace

UEENEEE038B Participant in development and follow a personal competency development plan

UEENEEE117A Implement and monitor energy sector OHS policies and procedures


electrotechnology work

UEENEEH167A Commission electronics and communications systems

UEENEEH168A Modify/redesign of electronics and communications systems

UEENEEK145A Implement and monitor energy sector environmental and sustainable policies and procedures

BSBINM501A Manage an information or knowledge management system

UEENEEH102A Repairs basic electronic apparatus faults by replacement of components

UEENEEE117A Implement and monitor energy sector OHS policies and procedures

UEENEEC001B Maintain documentation

UEENEEH111A Troubleshoot single phase input d.c. power supplies

UEENEEH112A Troubleshoot digital sub-systems

UEENEEH113A Troubleshoot amplifiers in an electronic apparatus

UEENEEH114A Troubleshoot resonance circuits in an electronic apparatus

UEENEEH139A Troubleshoot basic amplifier circuits

UEENEEH138A Fault find and repair complex power supplies

UEENEEH146A Solve fundamental electronic communications system problems

UEENEEH119A Repair predictable faults in television receivers

UEENEEH117A Carry out repairs of predictable faults in video and audio replay/recording

apparatus

UEENEEH137A Program and commission commercial video/audio systems

UEENEEH136A Design commercial video/audio installations

UEENEEH135A Design custom electronic equipment installations

UEENEEE124A Compile and produce an energy sector detailed report



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BSBMGT502B Manage people performance

BSBMGT516C Facilitate continuous improvement

BSBWOR502B Ensure team effectiveness

UEENEEA101A Assemble electronic components

UEENEEA102A Select electronic components for assembly

UEENEEA106A Use lead-free soldering techniques

UEENEED102A Assemble, set-up and test computing devices

UEENEED143A Install and configure a client computer operating system and software



UEENEEE105A Fix and secure electrotechnology equipment

UEENEEH118A Fault find and repair electronic apparatus

UEENEEH169A Solve problems in basic electronic circuits

UEENEEC004B Prepare specifications for the supply of materials and equipment for

electrotechnology projects

UEENEEC005B Estimate electrotechnology projects

UEENEEE124A Compile and produce an energy sector detailed report

UEENEEE110A Develop and implement energy sector maintenance programs

UEENEEE118A Establish, maintain and evaluate energy sector OHS systems

UEENEEC006B Prepare tender submissions for electrotechnology projects

UEENEEE015B Develop design briefs for electrotechnology projects

UEENEEE160A Provide engineering solutions for uses of materials and thermodynamic effects

UEENEEE072B Write specifications for electronics and communications engineering projects

UEENEEH148A Design and develop advanced digital systems

UEENEEH182A Develop engineering solutions to RF amplifiers problems

UEENEEE161A Analyse static and dynamic parameters of electrical equipments

UEENEEE163A Analyse material for suitability in electrical equipments



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Living in Melbourne Australia

Australia is a land of contrasts: sweeping golden beaches, coral reefs rich with marine life,

tropical rainforests, mountain ranges, vast grazing lands and sparse deserts.

One of the oldest continents, Australia is the only country to occupy an entire continent.

Surrounded by the Indian and Pacific Oceans, Australia has many animals and plants, which are unique on the planet. The surface geology is typically old and flat with a major mountain

range stretching down the eastern coast and another mountain range in the north west of the continent.

Victoria

About 36 per cent of Victoria is forest. The Murray is the State’s longest river and there are a number of large inland lakes. Victoria’s vast coastline extends over 1600 kilometres, bordering the Southern Ocean and Bass Strait and separating the Australian mainland from Tasmania.

Victoria is the most densely populated of Australia’s 8 States and Territories. Some 26 per cent of all Australians live in Victoria and, of those, most reside in Melbourne, the nation’s second largest city and capital of this state.

Melbourne

Melbourne is the capital of the State of Victoria. It is situated on the YarraRiver and around Port Phillip Bay with its beautiful beaches and water sports facilities. It is a beautiful spacious

city with all the parks, gardens, sporting venues and scenic places that Australian space and natural resources allow.

Melbourne is a world-renowned cultural, artistic, financial and communications centre served by an international airport, a cargo and passenger seaport, and rail links to neighbouring

States.

Melbourne, once voted the world's 'most liveable city', enjoys clean fresh air and beautiful parks and gardens.

Melbourne is considered to be the shopping capital of Australia and offers some of Australia's

biggest shopping complexes as well as sophisticated, exclusive boutiques and a host of lively and popular markets.

One quarter of Melbourne's population was born overseas making it one of the world's most

multicultural cities. There are now people from 140 nations living harmoniously together. This broad ethnic mix has brought many benefits to the city including a wide range of cuisines and over 2,300 elegant restaurants, bistros and cafes. Melbourne has an excellent public transport system with trams, trains and buses providing an extensive network throughout the city and

suburbs.

The population is approximately 4 million. Melbourne is a sprawling city with suburbs extending up to 50km from the centre of the city.

The city centre is on the banks of the YarraRiver, 5km from Port Phillip Bay.

The city centre features world class

• department stores

• historical architecture

• theatres, galleries and arts centres

Melbourne is only a short distance from many beautiful beaches as well as the Victorian mountain regions, where skiing is popular during winter.

The city and surrounding suburbs are well serviced by a public transport network of buses,

trains and trams.

A multicultural city enriched by 170 ethnic groups. Sometimes called the culinary capital of Australia, Melbourne has a vast array of restaurants, offering a variety of international cuisine.



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Bustling Chinatown in the heart of the city, serves up the finest of Asian cuisine and culture. Several other Melbourne streets are dedicated to Vietnamese, Japanese, Italian and Greek food - cuisine to suit every palate and many to suit a student's budget.

Climate

Melbourne enjoys a temperate climate with four distinct seasons in the year - spring, summer, winter and autumn. Below is a guide to the average daily temperatures.

Spring September - November 12-22 degrees C

Summer December to February 28-32 degrees C

Autumn March to May 12-20 degrees C

Winter June to August 10-15 degrees C

Melbourne does not have a specific wet season; it can rain at any time of the year.

Festivals

• International Comedy Festival

• International Festival of the Arts

• Chinese New Year Parade

• Moomba Festival.

International sporting events:

• Spring Racing Carnival (Melbourne Cup)

• Australian Open (Grand Slam tennis)

• Grand Prix Motor Racing

• World Series and Test cricket

• Bells Beach Surf Classic

Art

Australian contemporary arts reflect the world’s oldest continuous cultural traditions and also a diverse, multicultural society. Our visual and performing arts communities receive international

acclaim for their vibrancy, originality and cutting-edge work in the arts, literature, stage and cinema, dance, classical music and contemporary Australian rock music.

The National Museum of Australia opened as part of Australia’s Centenary of Federation

celebrations in 2001. It is co-located with the Australian Institute of Aboriginal and Torres Strait Islander Studies in the nation’s capital city of Canberra and adds to more than 1000 museums throughout Australia.

Multiculturalism

More than 100 ethnic groups are represented in Australia, making Australia one of the most culturally diverse countries in the world. Australia’s dynamic multiculturalism can be attributed to its unique combination of Indigenous cultures, early European settlement and immigration

from all parts of the world.

Australians value the wealth of cultural diversity and social sophistication that international students bring to our campuses and our communities. We take great care in looking after

international students and helping them to adjust to the Australian way of life. International students also gain great benefits from their education in Australia and make lifelong friendships.



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Language

Although English is the official language, a host of other languages are spoken in Australia. As one of the most culturally diverse countries in the world many Australians are naturally fluent in other languages. More than 2.4 million Australians speak a language other than English at

home. Within the education and training system about 15 per cent of those of working age studying for an educational qualification have English as a second language. More than 800,000 Australians speak a European Union language, apart from English, in the home.

Another 800,000 Australians speak an Asian language in the home.

In Australia not only is there the opportunity to improve your English through specialist study in an English-speaking environment but all sectors of Australian education and training provide tuition in many other languages as well.

English as it is spoken in Australia is very easily understood by nearly all people from other English-speaking nations. While there are some minor differences in accent between the cities and country areas, the difference is much less than you will find in America, Britain and

Canada where French is also spoken. As you improve your English in Australia, you will learn some of our slang, and have much fun explaining the meanings to your friends and relatives at home.

Religion

Australia is predominantly a Christian country. However, all religions are represented in our multicultural society. Australians respect the freedom of people to practice their choice of religion. Churches, mosques, temples and synagogues are located in most major cities. Some

universities have their own spiritual groups on campus.

Clean, Safe, Cosmopolitan

Students from all over the world come to Australia to take advantage of our world-class education and enjoy our friendly hospitality and cultural diversity. Australia has low crime rates and strict gun control laws providing a safe environment in which to learn and travel. With one of the highest standards of living in the world, Australia offers modern transport systems,

convenient telecommunications, cosmopolitan shopping complexes and excellent health services.

Visitors from many parts of the world are attracted by Australia’s spectacular natural

environment and the distinctive personality and friendliness of the Australian people. Australia is rich in the arts and is keen to preserve and display its diverse cultural heritage.

Australians are also environmentally conscious and keen to preserve the country's natural beauty and scenery. Our Clean up Australia campaign is being adopted worldwide.

Health care

Australia has a very good health care system. All Australians pay a Medicare levy (additional tax) to fund the public health system and ensure everyone gets access to public system

doctors, hospitals and other health care services. People who pay extra into a private health insurance fund receive certain privileges when they use private health care services. As well as the usual services available in just about any Australian suburb or town, most Australian

institutions also provide special health care services and advice for students.

International students studying in Australia are required to have Overseas Student Health Cover (OSHC) for the duration of their student visa.



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Food

Australia has a fantastic variety of food. Our top quality meat, fish, fruits and vegetables are exported to markets all around the globe. There is a large range of fruit and vegetables available at Australian produce markets. You should have no difficulty in finding the foods that

you are used to at home.

You can sample almost every type of cuisine available throughout the world in our many restaurants. There are elegant restaurants or typical Aussie pubs. Ethnic restaurants offer

cuisines from all around the world. Good food at reasonable prices can be found at bistros or cafes. And for those who like takeaway, most of the major global fast food chains are well represented. The adventurous can try some of our ‘bush tucker’.

Electricity

The electrical current in Australia is 240/250 volts AC, 50 cycles. The Australian three pin plug is extremely safe. Adaptors are usually required for most foreign appliances. A transformer

may be required if you bring an appliance from overseas that operates on a different voltage.

Transport

With one of the highest standards of living in the world, Australia offers modern transport

systems. Australia has an extensive public transport system that includes trains, buses, tramways, ferries, two major national airlines and a number of regional airlines. Metropolitan areas are divided into zones and your ticket type and cost depends on which zone you are going to travel in and for how long. Tickets can be bought at train stations, on buses and

trams and at newsagencies.

Tourist students may drive in Australia on a valid overseas drivers licence but if the document is not in the English language the visitor must carry a translation with the permit. An

international driving licence is not sufficient by itself.

Metered taxicabs operate in all major cities and towns. You will find taxi ranks at transport terminals, main hotels or shopping centres or you can hail taxis in the street. A light and sign on the roof indicates if a cab is vacant. There is a minimum charge on hiring and then a charge

per kilometre travelled. Taxi drivers do not have to be tipped.

Telephones

Australia has a modern telecommunications system with mobile and internet access generally available at low cost. Public telephones are available at all Post Offices, shopping centres and are often situated on street corners. Public pay phones accept a variety of coins and Phone cards. Phone cards are pre-paid for use in public pay phones and can be bought at a large

number of retail outlets in denominations of $A5, $A10, $A20 and $A50. Credit phones take most major credit cards such as American Express, Visa, Mastercard and Diners International and can be found at international and domestic airports, central city locations and hotels.

Mobile phones are very popular and can be purchased from a number of retailers.

Sports and recreation

Australians are very keen on sport and outdoor activities and have gained a worldwide

reputation, both as individuals and as teams. Hosting the Year 2000 Olympic Games in Sydney highlights Australia as a leading destination for international events.

Australia has more than 120 national sporting organisations and thousands of state, regional and club bodies. It is estimated that 6.5 million people, about a third of the population, are

registered sports participants. While there are over 120 sporting organisations, Australians also take part in bushwalking, fishing, boating and water sports.



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Entertainment

Campuses offer spacious surroundings suitable for social, sporting and other outdoor activities. They are also centrally located for students to experience the sophistication of our cities and excitement of our entertainment facilities. There are plenty of opportunities for international

students to have an enjoyable time with friends.

Travel

During semester breaks, you may like to venture beyond the capital cities to experience more of Australia’s spectacular natural environment and great physical beauty—national parks, The Great Barrier Reef, Kakadu, Uluru and the Tasmanian Wilderness.

Budgeting

You should work out a budget covering accommodation, food, transport, clothing and entertainment. Childcare, if applicable, should also be taken into account.

The average international student in Australia spends about $360 per week on accommodation, food, clothing, entertainment, transport, international and domestic travel, telephone and incidental costs. School students in Australia typically spend a little less - about $265 a week - on accommodation and food, entertainment, transport and associated items.

While this is a realistic guide, it is important to remember that individual circumstances will vary by location, course and lifestyle.

Money and banks

Australian currency is the only legal tender in Australia. When you first arrive, money from other countries can be changed at the exchange facilities located at international airports, banks and major hotels. Travellers’ cheques are easier to use if already in Australian dollars.

However, banks will cash travellers’ cheques in virtually any currency. Major hotels and some shops, depending on individual store policy, will cash travellers’ cheques.

It is a good idea to set up an Australian bank account. You will need to provide your visa and evidence of residency. Banking services in Australia are extremely competitive. Over 20 local

and numerous international banking groups are represented in Australia. All major banks have a branch in cities and regional centres. Most shopping centres have Automatic Teller Machines (ATM) facilities. These machines can be used for deposits and, in many instances, withdrawals

24 hours a day. Many department stores, supermarkets and specialist shops have electronic transfer terminals (EFTPOS) where cash withdrawals can also be made in addition to purchasing goods. More information on banking is available at http://studyinaustralia.gov.au/Sia/en/LivingInAustralia/MoneyMatters

Normal bank trading hours

9.30 am – 4.00 pm Monday to Thursday

9.30 am – 5.00 pm Friday

Some banks are open Saturday mornings

Credit cards

Credit cards are widely accepted around Australia. The most commonly accepted credit cards are American Express, Bankcard, Diners International, MasterCard, Visa and their affiliates.

Currency

Australia uses a dollars and cents system of decimal currency with 100 cents in a dollar. The bank notes in use are $5, $10, $20, $50 and $100. Coins used are the silver coloured 5 cent, 10 cent, 20 cent and 50 cent and the gold coloured $1 and $2 coins.



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Australia's development of the polymer (plastic) banknote heralds the introduction of advanced banknote technology for the new millennium and rewrites world standards in design. Not only does this leading-edge polymer technology offer immense security benefits but its concepts of cleanliness, environmental responsibility and recyclables set an example for the world to

follow.

Tipping

Tipping is not the general custom in Australia and service charges are not added to accounts

by hotels and restaurants. In better-class restaurants, it is usual to tip food and drink waiters up to 10 per cent of the bill for good service.

Porters have set charges at railway terminals, but not at hotels. However, at any time, tipping is a matter of individual choice.

Accommodation

The following types of accommodation are available for International students:-

1. Full Board (Home stay) A$150.00 - A$170.00 per week

2. Student house A$80.00 - A$100.00 per week

3. Half - Board A$ 70.00 - A$ 100.00 per week (plus expenses).

4. Leasing a House/Flat A$200.00 - A$300.00 per week (unfurnished)

This accommodation can be booked prior to arrival. Two weeks advance notice is required before you depart for Australia. Further details can be obtained from the International Student Welfare Officer.

Some useful internet sites for housing are:

http://www.s-h-a.com.au/

http://www.find-studentaccommodation.com/?gclid=CI2th4T7iJACFSK9YAoddlzqrw

http://www.youthcentral.vic.gov.au/ViewPage.action?siteNodeId=13&languageId=1&contentId

=-1&ref=neo

http://studyinaustralia.gov.au/Sia/en/StudyCosts/Accommodation

Overseas Student Health Cover (OSHC)

International students are required by the Government to join a private health insurance scheme. The OSHC premium cover must be paid before a student visa is issued. You will need to pay the OSHC premium at the same time as the tuition fees. The OSHC entitles you to free

hospital cover and 85% of standard doctor's fees. For the price and more information please check the website : https://www.oshcallianzassistance.com.au/

There are more than 50,000 overseas students studying in Australia and each year

approximately 15,000 students from the Asia Pacific region arrive in Australia to continue their education. They have chosen Australia for several reasons:

• Australia has a high quality education system, the equal of any country in the world

• Australia offers traditional education in reputable schools, colleges and universities

• Awards from Australian institutions of higher education are recognized internationally

• Australian universities, colleges and schools have established networks of support to help overseas students

• The Australian education system includes informality and accessibility of academic staff, the availability of computers, small group tutorials and close supervision

• Living costs and tuition costs compare well with other countries and most overseas students are permitted to work part-time.

• Australia is a safe, stable country with a pleasant climate.



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Australia welcomes overseas students

Overseas students are welcomed in Australia because they:

• Contribute to the development of people and institutions both in their home country and in Australia.

• Contribute to the Australia's research capability

• Develop cultural, educational and economic links between Australians and people of other nations.

Australia has a long history of involvement in international education development, staff and student exchange programs and scholarships.

Study Methods

In Australia, much emphasis is placed upon private (individual) study along the lines of assignments, on research and learning to analyse data and present arguments about subject matter, and on being willing to defend one's argument. All these involve heavy use of libraries,

intensive note taking in lectures, and active participation in the learning process (as opposed to passive listening and remote learning).

To be a successful student in Australia, you will need to adapt to these methods of learning, but most education institutions in Australia are very willing to help as they offer counselling

services and assistance to develop effective study skills. Many lecturers in Australia have vast experience teaching overseas students, they understand the difficulties in getting used to different study methods and they will be patient in helping you to develop new skills.

Cost of Living

Melbourne is a reasonably priced city providing good quality affordable living and abundant accommodation. Students will need about A$18,000 per year (excluding tuition) to cover living expenses. According to the Government Website, Study in Australia, Australia is a

sophisticated, friendly and affordable country which enjoys one of the highest standards of living in the world. The average international student in Australia spends about A$360 per week on accommodation, food, clothing, entertainment, transport, international and domestic travel, telephone, and incidental costs.

The cost of living depends a lot on the kind of accommodation a student chooses. A married student with dependents will need approximately an additional A$4,000 per year for each dependent.

The lifestyle in Australia is safe and friendly. Australians have a high standard of living. The climate is pleasant, there is plenty of food and the vast natural resources in Australia enable most people to live well.

Fruit, vegetables and meat are available fresh and at reasonable prices. Clothing and personal

effects are usually good quality and available at a wide variety of prices.

Below is a price table of typical daily items. This is only a guide. Remember that you can shop around for items such as clothing and shoes to find a cheaper source.

Food Personal Effects/Services

Milk 1 litre $1.80 Shoes 1 pair $70.00

Bread 1 loaf $2.50 Jeans 1 pair $80.00

Apples 1 kg $4.00 Toothpaste 140g $2.50

Potatoes 1 kg $2.00 Shampoo 500ml $3.00

Beefsteak 1 kg $15.00 T-shirt $20.00

Eggs 1 dozen $4.00 Hairdresser $20.00 to $40.00

Cereal 1kg $3.00 Newspaper $2.00

Fruit Juice 2 litres $4.00 Cinema ticket $15.00



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The ESOS Framework



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Course Progress and Intervention Strategy [National Code 10]

1.0 Purpose

1.1 The purpose of this procedure is to ensure that students course progress is monitored and reviewed, that the Institute takes intervention action when a student

is in danger of not progressing satisfactorily or completing their course and the requirements of the National Code of Practice for Registration Authorities and Providers of Education and Training to Overseas Students are met.

Responsibility

1.2 The CEO is responsible for the implementation of this procedure and to ensure that staff and students are aware of its application and that staff implement its requirements.

Requirements

Students who have unsatisfactory academic progress will be reported to DIBP. Unsatisfactory academic performance is defined as failing more than 50% of units

in two consecutive study periods.

Students who are “at risk” of not meeting satisfactory course progress requirements will be interviewed, counselled and will be placed on a course intervention strategy.

All causes of unsatisfactory progress or being “at risk” are to be considered including

academic causes and non academic causes such as personal issues.

The progress of each student is monitored, recorded and assessed.

The Institute has documented course progress policies and procedures.

The Institute assesses each student at the end point of each study period according to its

course progress policy.

The Institute has an intervention strategy that identifies and assists students who are at risk of not making satisfactory course progress.

Where the Institute has assessed the student as being “at risk” the Institute will inform the student and implement an intervention strategy where warranted.

Where the Institute has assessed the student as not meeting satisfactory course progress, the Institute will inform the student in writing of its intention to report the

student and that he or she is able to access the Institute complaints and appeals process within 20 working days.

The provider notifies the Secretary of DEEWR through PRISMS of the student not

achieving satisfactory progress after the appeals process (if actioned) is finalised and upholds the provider’s decision to report.

The method section defines the procedure used for monitoring progress, taking intervention action and reporting students who breach the requirements.

Definitions

1.3 Study period means one term of study

1.4 Being “at risk” of not meeting satisfactory course progress requirements means:

• Failing more than 50% of units in a study period

• Failing two or more core units in a study period

• Failing key units in a study period

1.5 Failing a unit means being assessed as “Not Yet Competent” for a completed unit.

1.6 Key and core units are as defined in the student prospectus.



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1.7 Satisfactory progress means that students have not been identified as being “at risk”.

Method

Reporting to DIBP

1.8 Within 10 working days of the completion of a study period the Training Manager will review the academic progress of all students and identify those students who have failed 50% or more units in two consecutive study periods.

1.9 If a student fails more than 50% of units in two consecutive study periods or otherwise fails to meet course progress requirements (5.8, 5.10 or 5.11) then the Institute must notify the student in writing of its intention to report the student for not achieving satisfactory academic progress using the appropriate student course

progress warning letter (case 2). The student must be informed they have 20 working days to appeal to the Institute. If the appeal is not upheld or the student withdraws from the appeal process then the Institute must report the student to

DIBP. If a student is reported to DIBP for unsatisfactory progress a Section 20 breach notice will be generated by PRISMS, sent to the student’s current address held by the Institute and a copy placed on the students file.

Intervention strategy (for students identified as being “at risk” of not meeting

satisfactory course progress requirements)

1.10 The Training Manage is responsible for the implementation and monitoring of the intervention strategy.

1.11 Within 10 working days of the completion of a study period the Training Manager

will review the academic progress of all students and identify those students who are “at risk” of not meeting satisfactory course progress requirements.

1.12 The identification of students “at risk” will be accomplished by reviewing a current

transcript of student progress and establishing if any one, or more, of the following situation apply:

• The student has failed more than 50% of units in a study period

• The student has failed two or more core units in a study period

• The student has failed key units in a study period

• The student has been identified as unable to complete a course within the expected duration of study as recorded on the CRICOS register after having

their program reviewed by the Training Manager in accordance with the Completion within the expected duration procedure.

Within 10 working days of the completion of a study period all students identified as being “at risk” of not meeting satisfactory course progress requirements will be sent

a warning letter requiring them to attend a course counselling interview using the appropriate student course progress warning letter (case 1).

1.13 A copy of the warning letter and all other relevant documents will be placed in the students file.

The course counselling interview and fortnightly intervention meetings will be initiated by the Training Manager however appropriate personnel such as student contact officers or counsellors may be called on to assist with the process or to delegate for

the training manager.

1.14 At the course counselling interview academic and non-academic issues are to be explored, solutions sought and the following intervention strategies will be put in place where appropriate:

• Programs to address academic and non-academic issues.

• Student attendance timetable drawn up.



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• Student study time table drawn up.

• A fortnightly intervention meeting for the current study period with the Training Manager or a delegated person will be scheduled.


• Resitting assessments.

• Undertaking additional units in subsequent study periods to “catch up” with the training program schedule.

• Optional holiday programs to “catch up” or undertake additional units.

1.15 Details of the intervention strategy proposed by the Institute will be recorded, transmitted in writing to the student my email or mail and a copy of the written document sent to students placed in their file.

1.16 Students will be required to accept the intervention strategy proposed by the Institute. Students failing to accept the proposed interventions strategy may be reported to DIBP for unsatisfactory academic progress. If a student is reported to

DIBP for unsatisfactory progress a Section 20 breach notice will be generated by PRISMS, sent to the student’s current address held by the Institute and a copy placed on the students file.

1.17 Students failing to attend the course counselling interview without a reasonable

excuse may be reported to DIBP for unsatisfactory academic progress. If a student is reported to DIBP for unsatisfactory progress a Section 20 breach notice will be generated by PRISMS, sent to the student’s current address held by the Institute and a copy placed on the students file.

1.18 At the fortnightly intervention meeting the following will be reviewed

• Programs to address academic and non-academic issues.

• Student attendance timetable drawn up.

• Student study time table drawn up.

• A fortnightly intervention meeting for the current study period with the Training Manager or a delegated person will be scheduled.


1.19 During the intervention period, students who fail to achieve 50% of academic performance or fail to implement the study timetable may be reported to DIBP for unsatisfactory academic progress. If a student is reported to DIBP for

unsatisfactory progress a Section 20 breach notice will be generated by PRISMS, sent to the student’s current address held by the Institute and a copy placed on the students file.

1.20 Students failing to attend the fortnightly intervention meeting without a reasonable

excuse may be reported to DIBP for unsatisfactory academic progress. If a student is reported to DIBP for unsatisfactory progress a Section 20 breach notice will be generated by PRISMS, sent to the student’s current address held by the Institute and a copy placed on the students file.

1.21 Where a student on the intervention strategy requires more time to complete their qualification a new Confirmation of Enrolment must be completed by the Training Manager and lodged on PRISMS. The new Confirmation of Enrolment must indicate

the revised completion date and the reasons for the revised date.



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Student complaints and appeals

1.0 Purpose

1.1 The purpose of this procedure is to define the system available to students for dealing with student complaints and appeals

2.0 Responsibility

2.1 The CEO is responsible for implementation of this procedure and ensuring that staff and students are made aware of its application.

3.0 Requirements

3.1 Students who are concerned about the conduct of the training provider are encouraged to attempt to resolve their concerns using this procedure.

3.2 The procedure will be implemented at no cost to the student.

3.3 All prospective students will be provided with information about the complaints and appeals procedure before making an agreement to enrol.

3.4 All complaints and appeals will be handled professionally and confidentially in order

to achieve a satisfactory resolution that is fair and equitable to all parties.

3.5 Students will be provided with details of external authorities they may approach, if required

3.6 At any stage in the internal complaint or appeal process students are entitled to

have their own nominee included to accompany and support them.

3.7 Students may raise any matters of concern relating to training delivery and assessment, the quality of the teaching, student amenities, discrimination, sexual harassment and other issues that may arise.

3.8 For internal complaints and appeals: • The student will have an opportunity to formally present their case, in writing or

in person at no cost to the student

• The student may be accompanied and assisted by a support person at any relevant meetings.

• At the conclusion of the complaint or appeal the student will be given a written

statement of the outcome, including details of the reasons for the outcome and the record of the complaint and outcome will be placed in the student file.

3.9 A student’s enrolment must be maintained whilst a complaint or appeal is in

progress and the outcome has not been determined except in cases where the provider is intending to defer or suspend a student’s enrolment due to misbehaviour or to cancel the student’s enrolment.

3.10 In cases where the provider is intending to defer or suspend a student’s enrolment

due to misbehaviour or to cancel the student’s enrolment the provider only needs to await the outcome of the internal appeals process (supporting the provider) before notifying DIPB through PRISMS of the change to the student’s enrolment.

3.11 The Institute will encourage the parties to approach a complaint or appeal with an open view and to attempt to resolve problems through discussion and conciliation. Where a complaint or appeal cannot be resolved through discussion and conciliation, we acknowledge the need for an appropriate external and independent

agent to review the process implemented by the Institute.

3.12 If there is any matter arising from a student complaint or appeal that is a systemic issue which requires improvement action this will be reported to the RTO management meeting as part of the continuous improvement process.



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3.13 Nothing in this procedure inhibits student’s rights to pursue other legal remedies. Students are entitled to resolve any dispute by exercising their rights to other legal remedies. Students wishing to take this course of action are advised to:- • Contact a solicitor; or-

• Contact the Law Institute of Victoria, 470 Bourke St Melbourne 3000, and telephone 9602 5000 for a referral to a solicitor.

4.0 Definitions

4.1 N/A

5.0 Method

Informal Complaint Process

5.1 Any student with a question or complaint may raise the matter with staff of the

Registered Training Organisation and attempt an informal resolution of the question or complaint.

5.2 Questions or complaints dealt with in this way do not become part of the formal complaint process and will not be documented, recorded or reported on unless the Institute staff member involved determines that the issue question or complaint was relevant to the wider operation of the Institute.

5.3 Students who are not satisfied with the outcome of the question or complaint are encouraged to register a formal complaint.

Formal Complaint Process

5.4 Students who are not satisfied with the outcome of the informal process, or, who want to register a formal complaint may do so. To register a formal complaint a

student must complete the student complaint form and contact the Institute Administration Manager to arrange a meeting. At this meeting the complaint can be raised and a resolution attempted.

5.5 The following matters must be lodged as formal complaints within 20 working days

of notification of an intention to report the student to DIBP in order to be considered by the Institute. • Deferral of commencement, suspension or cancelling a student enrolment

• Non achievement of satisfactory course progress

5.6 At the stage of the complaint meeting the complaint must be recorded in writing

and signed and dated by the complainant and the Administration Manager. The complaint is recorded in writing by completing the student complaint form prior to the meeting or a new document can be prepared and signed during the meeting.

5.7 The Administration Manager will then attempt to resolve the complaint with the student and any other parties who may be involved. The resolution phase must commence within 10 working days of the complaint being lodged in writing.

5.8 A maximum time of 20 working days from the commencement of the resolution

phase will be allowed for the resolution unless all parties agree in writing to extend this time. This period is called the resolution phase.

5.9 At the end of the resolution phase the Training Manager will report the Institute

decision to the student. The Institute decision and reasons for the decision will be documented by the Training Manager and placed in the students file. A copy of this document will be provided to the student.



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5.10 Following the resolution phase the Institute will implement the decision as conveyed to the student and undertake any improvement actions arising from the complaint

5.11 If a student is dissatisfied with the outcome of the formal complaint process then

they may institute an internal appeals process by completing the appeals form.

Internal Appeal Process

5.12 Internal appeals may arise from a number of sources including appeals against

assessment, appeals against discipline actions and appeals against decisions arising from complaints. The essential nature of an appeal is that it is a request by a student to reconsider a decision made by the Institute.

5.13 A student’s enrolment must be maintained whilst an appeal is in progress and the

outcome has not been determined.

5.14 The appeals process is initiated by a student completing the student appeals form.

5.15 The appeal resolution phase must commence within 10 working days of the internal appeal being lodged in writing.

5.16 A maximum time of 30 working days from the commencement of the appeal resolution phase will be allowed for the appeal resolution unless all parties agree in writing to extend this time.

5.17 After a student makes an internal appeal, the registered training organisation will appoint a person or body to hear the appeal and propose a final resolution. This person or body must not be the same as any person or body that heard the original complaint

5.18 Students appealing an assessment or RPL outcome will be given the opportunity for reassessment by a different assessor selected by the Institute. Costs of reassessment will met by the Institute. The recorded outcome of the assessment

appeal will be the most favourable result for the student from either the original assessment or the reassessment.

5.19 The outcome of the internal appeal and reasons for the outcome will be recorded in writing and signed and dated by the student and the Institute and placed in the

student file. A copy of this document will be provided to the student.

5.20 Following the internal appeals phase the Institute will implement the decision as conveyed to the student and undertakes any improvement actions arising from the complaint.

5.21 There are no further avenues within the Institute for complaints or appeals after the internal appeals process has been completed, however an external appeals process is available

5.22 If the student is not satisfied with the result or conduct of the internal complaint handling and appeals process, the student has right to access the external appeals process at no cost.

External appeal process

5.23 The purpose of the external appeals process is to consider whether the Institute has

followed its student complaint and appeals procedure, not to make a decision in place of the Institute. For example, if a student appeals against his or her subject results and goes through the Institute internal appeals process, the external

appeals process (if accessed) would look at the way in which the internal appeal was conducted; it would not make a determination as to what the subject result should be.



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5.24 For external complain and appeals the independent mediator will be the third party (Overseas Students Ombudsman).

5.25 The external appeals procedure will be determined by the independent mediator.

5.26 Following the receipt of the outcome of the external appeal the Institute must

immediately implement the decision, convey the outcome to the student , place a copy of the documentation on the student file and undertake any improvement actions arising from the complaint

5.27 If an appeal is against an Institute decision to report the student for unsatisfactory course progress or unsatisfactory attendance the Institute must maintain the student’s enrolment (i.e. not report the student for unsatisfactory progress or attendance) until the external appeals process is complete and has supported the

provider’s decision to report.

5.28 If an appeal is against a Institute decision to defer or suspend a student’s enrolment due to misbehaviour or to cancel a student’s enrolment the Institute only

needs to await the outcome of the internal appeals process (supporting the provider) before notifying DIPB through PRISMS of the change to the student’s enrolment.

Student Transfer

6.0 Purpose

1.22 The purpose of this procedure is to address standard 7 of the revised National Code 2007 transfer between registered providers.

Responsibility

1.23 The CEO is responsible for the implementation of this procedure and to ensure that staff and students are aware of its application and that staff implement its

requirements.

Requirements

1.24 The RTO must not actively recruit students where the recruitment would conflict with the requirements of this procedure and/or Standard 7 of the National Code.

1.25 No fee can be charged to the student by the Institute for issuing a letter of release.

1.26 Registered providers are restricted from enrolling transferring students in the first six months of their principal course of study except in accordance with Standard 7

of Part D the National Code.

1.27 If a letter of release is refused by a registered provider a student may appeal the provider’s decision.

Definitions

1.28 N/A

Method

Letter of Release

1.29 Students must apply for a letter of release on the appropriate form

1.30 Applications for a letter of release will be considered by the Training Manager and responded to within 14 days of being received by the Institute.



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1.31 A letter of release will be granted in accordance with this procedure and only if the student can provide written confirmation that a valid enrolment offer has been made by another registered provider.

1.32 A letter of release will normally be granted in the following situations:

• The Institute is unable to continue to provide the course; or

• The student can demonstrate they are experiencing threat to physical or mental health or safety by remaining at the Institute and can demonstrate clearly how

this will be alleviated through a transfer; or

• The current course of study is clearly not consistent with documented course requested for on their application.

1.33 A letter of release will normally not be granted in the following situations:

• The requirements of the written agreement have not been met by the student; or

• The student does not satisfy any of the situations which normally lead to a letter

of release being granted; or

• The proposed transfer will risk the student’s progression through a package of courses; or

• The student has unsatisfactory academic progress and has been or is about to

be reported to DIBP; or

• The student has unsatisfactory academic progress and has been or is about to be reported to DIBP; or

• The student cannot provide a letter from another registered provider confirming

that a valid enrolment offer has been made.

1.34 If a letter of release is refused, reasons for the refusal will be documented in writing and the student will be informed of their rights of appeal using the Institute

complaints and appeals procedure.

1.35 A copy of the student’s letter of release application; notes recording the assessment of the application and a copy of the response letter sent to the student by the Institute must be placed in the student’s file.



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Enrolling a transferring student

1.36 The Institute will not knowingly enrol a student wishing to transfer from another registered provider’s course prior to the student completing six months of his or her principal course of study except where:

• the original registered provider has ceased to be registered or the course in which the student is enrolled has ceased to be registered;

• the original registered provider has provided a written letter of release;

• the original registered provider has had a sanction imposed on its registration by the Australian Government or state or territory government that prevents the student from continuing his or her principal course, or

• any government sponsor of the student considers the change to be in the

student’s best interest and has provided written support for that change.

1.37 In the event that the Institute knowingly enrols a student wishing to transfer from another registered provider’s course prior to the student completing six months of

his or her principal course of study documentary evidence of at least one of the four conditions listed above must be obtained and placed in the transferring student’s file.

1.38 The Institute will not seek to enrol a student who has not yet completed six months

of their principal course of study with another registered provider unless the requirements of the National Code are met and then only in accordance with this procedure.

Student behavior

1.0 Purpose

1.1 The purpose of this procedure is to outline the system used for ensuring students

meet the behaviour requirements of the Institute.

3.0 Responsibility

1.2 The CEO is responsible for the implementation of this procedure and to ensure that staff and students are aware of its application and implement its requirements.

4.0 Requirements

1.3 Students are required to adhere to the Registered Training Organisation’s Student Code of Behaviour at all times.

1.4 The CEO must, prior to implementation, approve any discipline actions arising from breaches of the Student Code of Behaviour.

1.5 Any decision by the CEO in relation to student discipline can be appealed using the Student Complaints and grievance procedure.

1.6 The Student Code of Behaviour requires the following rights and expectation to be respected and adhered to at all times.

• The right to be treated with respect from others, to be treated fairly and without discrimination, regardless of religious, cultural, racial and sexual differences,

age, disability or socio-economic status

• The right to be free from all forms of intimidation.

• The right to work in a safe, clean, orderly and cooperative environment .

• The right to have personal property (including computer files and student work) and the Registered Training Organisationproperty protected from damage or other misuse .



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• The right to have any disputes settled in a fair and rational manner (this is accomplished by the Grievance Procedure).

• The right to work and learn in a supportive environment without interference from others.

• The right to express and share ideas and to ask questions.

• The right to be treated with politeness and courteously at all times.

• The expectation that students will not engage in cheating or plagiarism.

• The expectation that students will submit work when required.

• The expectation that students will maintain consistent attendance by attending all required classes and assessments. The required level of attendance is 80% of scheduled sessions. Attendance will be reviewed at the end of each study

period. This requirement is a student behaviour requirement and not a requirement under standard 11 of the National Code.

5.0 Definitions

1.7 N/A

6.0 Method

1.8 For non-compliance with the Student Code of Behaviour the following procedure for discipline will be followed:

• A member of the Registered Training Organisation staff will contact students in the first instance to discuss the issue or behaviour & to determine how the issue might be rectified. This meeting and its outcomes will be documented, signed by all parties and included on the student’s personal file. (Step 1)

• Where the issue or behaviour continues, students will be invited for a personal interview with the Assistant Director to discuss this issue further. This meeting and its outcomes will be documented, signed by all parties and included on the

student’s personal file. (Step 2)

• Should the issue or behaviour continue, the student would be provided with a final warning in writing & a time frame in which to rectify the issue. A copy of this letter will be included on the student’s personal file. (Step 3)

• After the three steps in the discipline procedure have been followed, should the issue or behaviour still continue, training services will be withdrawn and the student will be notified in writing that their enrolment has been suspended or

cancelled.

• Suspension or cancellation of your enrolment has to be reported to DIBP and may affect the status of your VISA.

• At any stage of this procedure students are able to access the Institute

complaints and appeals procedure to settle any disputes that may arise.



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Student Security and Safety Policy

Introduction

Technical Education Development Institute places high priority on student security and safety and therefore does its utmost to enhance its support services for clients in order that they achieve better living experiences while studying in Australia. Our goal is to provide an environment which ensures that student welfare is not compromised in any way, and also

assist in circumstances which are not within the classroom or outside the premises of Institute.

Policy

This policy addresses the security and safety measures taken by Institute to ensure that the goals set out above are met.

1.0 MANAGEMENT STAFF

Management staffs are located at Institute Head Office to monitor and ensure that student security and safety measures are enforced.

1.1 The CEO visits and checks at all Delivery Sites on a regular basis

• Institute City campus (Level 1, 212 King Street Melbourne, Vic – 3000)

1.2 Key personnel are located at Level 1, 212 King Street Melbourne 3000 to monitor students Personnel involved are: the Chief Executive Officer, Training Manager, Communications and Student Services Manager.

2.0 TRAVELLING TO AND FROM INSTITUTE& FACILITIES

2.1 There are no classes that operate at Institute outside 0800 hours to 2200

hours on any given day

2.2 The main Delivery Site is on 212 King Street Melbourne 3000: within the inner city road

Network

2.3 All facilities of Institute are located in well lit and high density areas.

2.4 All facilities are next to all modes of public transport: train, trams and buses.

These areas are considered as low risk and therefore safe for public access.

2.5 All facilities are compact and have very close street access providing a

controlled environment.

Although Institute Delivery Sites and facilities are well located and easily accessible byPublic transport, students are advised to take all practicable steps to ensure their ownSafety at all times especially where sessions operate after 1800 hours.

3.0 OCCUPATIONAL HEALTH AND SAFETY

3.1 While Institute will ensure that its premises meet the Australian Occupational Health and Safety guidelines, students must take all practicable steps to

ensure their own safety while at the Institute.



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3.2. Accidents, incidents or hazards occurring within Institute premises must be reported to personnel or trainers concerned immediately. Students must also fill out the Incident Report form available at all Course delivery sites.

4. EMERGENCIES AND EVACUATION

This is a written set of instructions to help Institute staff/students deal with incidents or situations that could pose a threat to life, health or property.

This Emergency Management Plan covers the following emergency situations:

1. Fire

2. Flood

3. Power failure

4. Chemical Spill / Leak

5. Medical Emergencies

6. Violence

7. Bomb Threats

This Emergency Management Plan is based on a practical assessment of potential hazards associated

with Institute workplace (taking into account the size and complexity of the work site) and the number and type of occupants and the possible consequences of an incident occurring as a result of those hazards. The detail information is on Emergency Management Plan.

5. First Aid

Institute City campus (Level 1, 212 King Street Melbourne 3000)

First Aid Kit – located in Institute Kitchen

Documents

STUDENT HANDBOOK - Tedi · VIKRAM ARORA TRAINING MANAGER P: 03 9043 3926 F: 0386780671 M: 0403597094 E: [email protected] SUKHDEEP SINGH ADMINISTRATIVE MANAGER P: 03 9043 3926