Student 2 Student Help The Ohio State University Newark/Central Ohio Technical College Information & Technology Services TechConnect Student-to-Student

The Ohio State University Newark/Central Ohio Technical CollegeInformation & Technology Services

Student 2 Student Help

TechConnect Student-to-Student Technical Help

TechConnect Student-to-Student Technical Help

• Copyright Debra Smith, J. Keith Fowlkes, Kasia Wilson, 2005. This work is the intellectual property of the author. Permission is granted for this material to be shared for non-commercial, educational purposes, provided that this copyright statement appears on the reproduced materials and notice is given that the copying is by permission of the author. To disseminate otherwise or to republish requires written permission from the author.



Debra G. SmithCIO

[email protected]

J. Keith FowlkesInstructional [email protected]

Kasia ManulikTechConnect Coordinator

[email protected]

mailto:[email protected]




Debra G. SmithCIO

Student to Student HelpStudent to Student Help



Tech ConnectTech Connect• Challenges

– Support Student Computing Needs – non-residential campus

– Shrinking Budget– Increased technology use

• Multimedia• Software training• Library needs• Personal (non-campus owned) computer use



Student to Student HelpStudent to Student Help

• Funding– 3.9% Technology Fee – Strategic Plan– Student Workers

• FWS

• $7.95 per hour



Scope of TechConnectScope of TechConnect

• Hardware Support• Software Training/Support• Equipment Lending• Student Services

– Information– Assistance



OutcomesOutcomes

• Faculty Satisfaction– Video Projects– PPT Projects– Still images– Class Projects– Student training and support for class assignments



OutcomesOutcomes

• Student Satisfaction– Placement Testing and other services– Software Training– Email Hotline– Advise for personally owned computers– Online class support– Wireless connectivity support– Pay to Print support



OutcomesOutcomes

• ITS Department– Cadre of trained student workers– Lab Policy enforcement– Lab Use Tracking – Tutor Trac– Data for future initiatives– Point of Communication to Students– Coordination of classroom needs/student needs


Training & ReferenceTraining & Reference

J. Keith FowlkesInstructional Designer



ChallengesChallenges

• Quick Reference• Verifiable Training• Multiple Training Paths• Searchable• Multiple Institutions/Departments• Ongoing Support



SolutionsSolutions• Easy to identify icons• Color designation• Testing• Reports• Learning pathway for each representative type• Searchable• Self maintaining support• Quarterly evaluations for revisions


TechConnect CoordinationTechConnect Coordination

Kasia Manulik

TechConnect Coordinator



Student Coordinator DutiesStudent Coordinator Duties• An intermediate

– TechConnect Representatives Assistant Director • Scheduling/staffing of the computer labs. • Further training of TechConnect Reps. • New policies and procedures • Reporting all hardware and software malfunctions • Handling difficult situations in the lab

– disruptive students– students looking at inappropriate material– copyright violations



• The website serves as a form of communication between the TechConnect initiative and students.– Look up lab hours and locations.– Learn about the services TechConnect provides.– Support via e-mail for students not on campus. www.newarkcampus.org/techconnect

TechConnect Website TechConnect Website



Debra G. SmithCIO

[email protected]

J. Keith FowlkesInstructional [email protected]

Kasia ManulikTechConnect Coordinator

[email protected]

Documents

Student 2 Student Help The Ohio State University Newark/Central Ohio Technical College Information & Technology Services TechConnect Student-to-Student