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    Prentice Hall, 2007 Excellence in Business, 3e Chapter 15 - 1

    Spreading the Message:

    Promotional Strategies

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    Prentice Hall, 2007 Excellence in Business, 3e Chapter 15 - 2

    What Is Promotion?

    Promotional strategy

    Direct interaction

    Indirect interaction

    Promotional goals

    Product variables Promotional mix

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    Prentice Hall, 2007 Excellence in Business, 3e Chapter 15 - 3

    Promotional Goals

    Informing

    Persuading

    Reminding

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    Prentice Hall, 2007 Excellence in Business, 3e Chapter 15 - 4

    The Promotional Mix

    Personal selling

    Advertising

    Direct marketing

    Sales promotion

    Public relations

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    Prentice Hall, 2007 Excellence in Business, 3e Chapter 15 - 5

    Elements of Promotion

    Personal selling

    Advertising

    Direct marketing

    Sales promotion

    Public relations

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    Prentice Hall, 2007 Excellence in Business, 3e Chapter 15 - 6

    Product Variables

    Complexity

    Familiarity

    Price

    Life cycle

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    Prentice Hall, 2007 Excellence in Business, 3e Chapter 15 - 7

    Market Variables

    Target Market

    Size

    Concentration

    Marketing strategy

    Push

    Pull

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    Prentice Hall, 2007 Excellence in Business, 3e Chapter 15 - 8

    Personal Selling

    Customer-oriented marketing

    Partnering with customers

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    Prentice Hall, 2007 Excellence in Business, 3e Chapter 15 - 9

    Types of Sales Personnel

    Order getters

    Order takers

    Sales support

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    Prentice Hall, 2007 Excellence in Business, 3e Chapter 15 - 10

    Support Functions

    Missionary sales

    Technical sales

    Trade sales

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    Prentice Hall, 2007 Excellence in Business, 3e Chapter 15 - 11

    Personal Selling Process

    1. Prospecting

    2. Preparing

    3. Approaching

    4. Presenting

    5. Handling objections

    6. Closing

    7. Following up

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    Prentice Hall, 2007 Excellence in Business, 3e Chapter 15 - 12

    Advertising and Direct

    Marketing Product awareness

    Product image Consumer demand

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    Prentice Hall, 2007 Excellence in Business, 3e Chapter 15 - 13

    Types of Advertising

    Product

    Institutional

    National and local

    Word-of-mouth

    Stealth

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    Prentice Hall, 2007 Excellence in Business, 3e Chapter 15 - 14

    Advertising Appeals

    Emotional

    Logical

    Celebrity

    Sex

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    Prentice Hall, 2007 Excellence in Business, 3e Chapter 15 - 15

    Advertising Media

    Media plan

    Media mix

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    Prentice Hall, 2007 Excellence in Business, 3e Chapter 15 - 16

    Major Advertising Media

    Newspapers

    Television

    Direct mail

    E-mail

    Radio Magazines

    Internet

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    Developments in E-Mail

    Marketing Can SPAM Act 2003

    Legitimate marketers

    SPAM marketers

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    Prentice Hall, 2007 Excellence in Business, 3e Chapter 15 - 18

    Developments in Online Media

    Display ads

    Search engine ads

    Blog ads

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    Prentice Hall, 2007 Excellence in Business, 3e Chapter 15 - 19

    Sales Promotion

    Consumer promotion

    Trade promotion

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    Prentice Hall, 2007 Excellence in Business, 3e Chapter 15 - 20

    Consumer Sales Promotion

    Coupons

    Rebates

    Point-of-purchase

    Special-event sponsoring

    Cross-promotions

    Samples Premiums

    Specialty advertising

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    Prentice Hall, 2007 Excellence in Business, 3e Chapter 15 - 21

    Trade Sales Promotion

    Trade allowances

    Display premiums

    Contests or sweepstakes

    Travel bonus programs

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    Public Relations

    Professional firms

    Press relations

    News releases

    News conferences

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    Prentice Hall, 2007 Excellence in Business, 3e Chapter 15 - 23

    Integrated Marketing

    Communications Public relations

    Personal selling

    Advertising

    Direct marketing

    Sales promotion