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STRICTLY CONFIDENTIAL Positioning for Growth Tasmanian Strata Industry Tim MacKenzie Associate Director Friday 9 th August

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STRICTLY CONFIDENTIAL Contents 01 02 03 04 Key reasons for organic growth Technology and value Business structures Tasmanias market place

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STRICTLY CONFIDENTIAL 01 Key reasons for organic growth

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PAGE 4 Aspects of client service that make a successful business Spending time with clients face to face Regular communication by mail Regular communication by email Responding quickly to client requests Inviting clients to events Offering discounts/discounting fees Consistency of relationship between strata manager and client Other * Based on the 2013 Strata Benchmarking research

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PAGE 5 What do you compete on?

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PAGE 6 Means of growing business

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STRICTLY CONFIDENTIAL 02 Technology and value

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PAGE 8 Technology

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PAGE 9 Technology in Strata time line Technology and value

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PAGE 10 Staff training needs

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STRICTLY CONFIDENTIAL 03 Business structures

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PAGE 12 Typical Strata business model

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PAGE 13 Typical Strata business model

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PAGE 14 Reason for increase in profit

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PAGE 15 Organic net change in plans/lots