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STRESS MANAGEMENT THAT REFLECT JOBSATISFACTION IN MARKETING DEPARTMENT
NESTLE PRODUCTS SON SHD
MOHO MU'AZAM SHAH B. ABDUL MUTALIB
Submitted in Partial Fulfillmentof the Requirement for the
Bachelor of Business Administration(Hons) Marketing
FACULTV OF BUSINESS MANAGEMENTUNIVERSITI TEKNOLOGI MARA
MELAKA
2007
BACHELOR OF BUSINESS ADMINISTRATION(HONS) MARKETING
FACULTV OF BUSINESS MANAGEMENTUNIVERSITI TEKNOLOGI MARA
MELAKA
"DECLARATION OF ORIGINAL WORK"
I, Mohd Mu'azam Shah B. Abdul Mutalib, (I/C Number: 840712·14·5139)
Hereby, declare that,
• This work. has not previously been accepted in substance for anydegree, locally or overseas and is not being concurrently submitted forthis degree or any other degrees.
• This project paper is the result of my independent work andinvestigation, except where otherwise stated.
• All verbatim extracts have been distinguished by quotation marks andsources of my information have been specifically acknowledged.
Signature: --1''''''+'''--- Date:llf S-/9()~1'
TABLE OF CONTENT
CONTENT
ACKNOWLEDGEMENTLIST OF TABLE'SLIST OF FIGUREABSTRACT
CHAPTER ONE: INTRODUCTION
1.1 Background of Company1.2 Background of Study1.3 Problem Statement1.4 Research Questions1.5 Research Objectives1.6 Theoretical Framework1.7 Significant of the Study1.8 Scope of the Study1.9 Limitation of the Study1.10 Definition of Terms
CHAPTER TWO: LITERATURE REVIEW
2.1 Introduction2.2 Stress2.3 Workload2.4 Working Environment2.5 Conflict
CHAPTER THREE: RESEARCH METHODOLOGY
3.1 Introduction3.2 Research Design3.3 Population3.4 Sampling3.4.1 Sampling Frame3.4.2 Sampling Size3.5 Data Collection Method3.5.1 Primary Data3.5.1.1 Questionnaire3.5.2 Secondary Data3.6 Questionnaire Design3.6.1 Pilot Test3.6.2 Structured Questionnaire3.7 Data Analysis3.7.1 Statistical Output3.7.2 Manual Tabulation
PAGE
ivviiixixii
1234567889
1111131517
22222324242425262627282829303031
LIST OF TABLES PAGES
Table 4.1 Reliability Statistic 32Table 4.2 Frequency of Gender 33Table 4.3 Frequency of Age 34Table 4.4 Frequency of Race 34Table 4.5 Frequency of Marital Status 35Table 4.6 Frequency of Education Level 35Table 4.7 Frequency of Employee Post 36Table 4.8 Frequency of Employee Health 37Table 4.9 Frequency of Stress Experience: Headaches 37Table 4.10 Frequency of Stress Experience: High Blood Pressure 38Table 4.11 Frequency of Stress Experience: Depression 39Table 4.12 Frequency of Stress Experience: Heart Disease 39Table 4.13 Frequency of Stress Experience: Exhaustion 40Table 4.14 Frequency of Stress Experience: Increased Consumption
of Tobacco 41Table 4.15 Frequency of Stress Experience: Increased Consumption
of Alcohol 42Table 4.16 Frequency of Stress Experience: Inability to Concentrate 42Table 4.17 Frequency of Stress Experience: Low Self Esteem/
Confidence 43Table 4.18 Frequency of Stress Feel: Irritated 44Table 4.19 Frequency of Stress Feel: Angry 44Table 4.20 Frequency of Stress Feel: Frustrated 45Table 4.21 Frequency of Stress Feel: Anxious 46Table 4.22 Frequency of Stress Feel: Depressed 46Table 4.23 Frequency of Stress Feel: Unable to Concentrate 47Table 4.24 Frequency of Stress Feel: Over Tired 48Table 4.25 Frequency of Employee Taken Leave 48Table 4.26 Frequency of How Long Employee Take Leave 49Table 4.27 Frequency of Have Stress Related Symptom Returned
on Employees Return to Work 50Table 4.28 Frequency of Total Workload Has Changed Over the
Last Two Years 51Table 4.29 Frequency of Stress Related Factor on Demand:
Administration 52Table 4.30 Frequency of Stress Related Factor on Demand:
Increased Workload 53Table 4.31 Frequency of Stress Related Factor on Demand: Need
To Hit Deadlines 53Table 4.32 Frequency of Stress Related Factor on Demand: Long
Working Hours 54Table 4.33 Frequency of Stress Related Factor on Demand:
Inspection/Auditing Processes 55Table 4.34 Frequency of Stress Related Factor on Demand: Lone
Working 55Table 4.35 Frequency of Stress Related Factor on Demand: Off
Site/Multi Site Working 56Table 4.36 Frequency of Stress Related Factor on Demand:
Traveling Time 57
ABSTRACT
The important of stress management in any organization is growing to ensure employee
job satisfaction. This will help organization to identify several stress problems that
normally occur during working. There are three elements that need to be focus which are
workload, working environment and conflict which determine the stress factor. Moreover,
this research also utilized a simple random sampling technique which is pilot study and
distribution of questionnaire to understand the stress related factor that causes stress
among the employees of Marketing Department Nestle Products Sdn. Bhd.
The findings highlighted the workload, working environment and conflict plays major role
in reflecting the stress management in the organizations. Most respondent say that they
experiencing or feels stress to the stress factor. In other hands, the challenge of the
researcher is to find the factor that cause stress and give good solution to the problems.
Future research is proposed and it should be conducted to all employees in" the
organization. This will help the organization to prevent the stress before it's become
worse and reflect the job satisfaction among employees. This research also identifies
the stress symptoms that occur during working. This is important to Nestle Product Sdn,
Bhd. to take corrective action in order to achieve employee's satisfaction. Based on
conclusion, the researcher concludes that stress occur in the organization although the
management have already trying to reduce stress. It also found that although the
employees experiencing stress while working they still enjoy working in the
organizations. Finally, preventive stress management can help to reduce the stress
among employees in Marketing Department Nestle Products Sdn. Bhd.