Stress Management

Chapter I

INTRODUCTION

INTRODUCTION

Stress has been called the invisible. It is a disease that may affect you, your organization, and any of the people in it, so you cannot afford to ignore it.EVOLUATION OF STRESS:

The Garden of Eden began as a tranquil stress environment. However when Adam was given the tantalizing chance to eat the forbidden fruit, he was trust into mankinds first stressful situation. Adam was offered a choice and, as we know, decision-making is the breeding ground for conflict, frustration and distress. Alarm Reaction: The first is the alarm phases. Here the individual mobilizes to meet the threat. The alarm reaction has two phases. The first phases includes in initial stock shock phase in which defensive mechanism become active. Alarm reaction is characterized by autonomous excitability; adrenaline discharges; increase heart rate, ulceration. Depending on the nature & intensity of the threat and the condition of the organization the period of resistance varies and the severity of symptoms may differ from mild invigoration to disease of adaptation. Resistance: The second is the phase of resistance. The individual attempts to resist or cope with the threat. Maximum adaption occurs during this stage. The bodily signs characteristic of the alarm reaction disappear. Its stress persist, or the defensive reaction proves ineffective, it may overwhelm the body resources. Depleted of energy, the body enters the phase of third. Exhaustion: Adaptation energy is exhausted. Sings of the alarm reaction reappear, and the resistance level begins to define irreversibly. The organism collapses.

Pestonjee has attempted / identified three important sectors of life in which Stress originates. They are Job and the organization

The social sector

Intrapsychic sector

Job and organization, refers to the totality of the work environment (task, atmosphere, colleagues, compensation, policies, etc.). The social sector refers to the other such factors. The Intrapsychic sector encompasses those things, which are intimate, and persona, like temperament, values, abilities and health. It is contended that stress can originate in any of these sectors or in combinations thereof.

In the figure below it can be seen that the magnitude of stress eminating from the stress to learner limit of the individual to handle these stress. This indicates a balanced state. ORGANIZATION-INDIVIDUAL NORMAL INTERACTION PATTERN

S.T.L STRESS TOLERANCE LEVEL

In the figure we find that job and organization loads have increased and have made a dent in the personality. In this stage, we find minor surface changes taking place, which are quite manageable. MINIOR SURFACE CHANGES Adaptation attempt

a) Extra effortb) Excessive concern of task

c) Worries

d) Anxiety

In the stage three and the figure below, we find that job and organizational loads have become unmanageable and interact with intrapsychic loads. This is the stage at which he negative consequences of the stress become apparent. Most of the stress related diseases emerge at this point. When the situation persists we move into the next stage in which we start operating beyond the stress tolerance limit. MAJOR SURFACE DISFIGURATION

Frantic copying

1. Extra ordinary effort

2. Worry and anxiety about the self

3. Onset of physiological symptoms

4. Aggressive tendencies

Several types of breakdowns and cracks are observable in this stage i.e., fourth stage. If unchecked the situation may culminate into the last and most intense phase wherein complete disintegration of personality takes place. At this stage, the individual requires proper psychological and medical care. The figure below depicts the fourth and fifth stage.STRESSORS OR LOADS BREAKDOWNS AND CRACKS: FAILURE IN COPINGA. Work related symptomsLack of concentration

Affected clarity of thinking & decision making

Frequent absenteeism

Affected team work

Aggressive behaviour

B. Physiological symptomsHeadache / Migraine

Insomnia

Lack of appetite

Digestive disorders

Sexual disorders

Temperamental changes.

Pestonjee has also developed a model to explain how we cope with stress reactions. It is called the BOUNCE model because the behavioural decomposition taking place due to stress tense to get reflected in interpersonal reactions. The reactions are received & analyzed by the environment, which in turn, bounce back signals to the individuals to bring about a change either at the organic level or at the response level.THE BOUNCE MODELSTRESSORS

BORNOUT STRESS SYNDROME (BOSS):-

Boss can lead to at least four types of stress related consequences such as, depletion of energy reverses, lowered resistance to illness, increased dissatisfaction and pessimism and increased absenteeism and inefficiency at work.

Veningle and spradley have identified five distinct stages of BOSS.

HONEYMOON STAGE:-

This stage can be describe as accounting for the euphoric feeling of encounter with the new job such as excitement, enthusiasm, challenge and pride. Dysfunctional features emerge in two ways first; the energy reverses are gradually depleted in coping with the demands of a challenging environment. Second, habits and strategies for coping with stress are formed in this stage which is often not useful in coping with later challenges.FUEL SHORTAGE STAGE:-

This stage can be identified as composed of the value feelings of loss, fatigue and confusion arising from the individuals overdraws on reverses of adaptation energy. Other symptoms are dissatisfaction, inefficiency, and fatigue and sleep disturbances leading to escape activate such as increased eating, drinking & smoking.CRISIS STAGE:-

When these feelings and physiological symptoms persist over period of time, the individual enters the stage of crisis. At this stage he develops escape mentality and feels oppressed. Heightened pessimism, self-doubling tendencies, peptic ulcers, tension headaches, chronic backaches, blood pressure.

HITTING THE WALL STAGE:-

This stage of BOSS is characterized by total exhaustion of ones adaptation energy, which may mark the end of ones professional career. While recovery from this stage elude may be resourceful to tide over the crisis.CONSEQUENCES OF STRESSThe effect of stress is closely linked to individual personality. The same level of stress affects different people in different ways & each person has different ways of coping. Recognizing these personality types means that more focused help can be given.

Stress shows itself number of ways. For instance, individual who is experiencing high level of stress may develop high blood pressure, ulcers, irritability, difficulty in making routine decisions, loss of appetite, accident proneness, and the like. These can be subsumed under three categories: Individual consequences Organizational consequence

Burnout

Individual consequences:

Individual consequences of stress are those, which affect the individual directly. Due to this the organization may suffer directly or indirectly, but it is the individual who has to pays for it. Individual consequences of stress are broadly divided into behavioural, psychological and medical.

Behavioral consequences of stress are responses that may harm the person under stress or others. Behaviourally related stress symptoms include changes in productivity, turnover, as well as changes in eating habits, increased smoking or consumption of alcohol, paid speech, and sleep disorders.

Psychological consequences of stress replace to an individual mental health and well-being feeling depressed. Job related stress could cause dissatisfaction, infact it has most psychological effect on the individual and lead to tension, anxiety irritability, and bored.

Medical consequences of stress affect a persons well being. According to a research conducted, it revealed that stress could create changes in metabolism, increase heart and breathing rates, increases blood pressure bring out headaches and induce heart attacks. Organizational consequences:

Organizational consequences of stress have direct affect on the organizations. These include decline in performance, withdrawal and negative changes in attitude. Decline in performance can translate into poor quality work or a drop in productivity. Promotions and other organizational benefits get affected due to this.

Withdrawal behavior also can result from stress. Significant form of withdrawal behavior is absenteeism.

One main affect of employee stress is directly related to attitudes. Job satisfaction, morale and organizational commitment can all suffer, along with motivation to perform at higher levels.

Burnout:-

A final consequence of stress has implementation for both people and organizations. Burnout is a general feeling of exhaustion that develops when an individual simultaneously experiences too much pressure and few sources of satisfaction.OBJECTIVES OF STUDY

The main objective of the study is to know the stress exactly faced by the employee in selected organization and to give the suggestions how to overcome the stress in the organization. The other objectives of the study are

1. To know the causes of stress like work stress, financial stress, family problems, health problems etc.

2. What are the measures to be taken to overcome the stress like exercise, yoga, meditation, prayer, spending time with family members, improving working conditions. Counseling etc.RESEARCH METHODOLOGY

Discuss the research design, research problems, important of the study, scope and significance of the study, source of data, questionnaire, sample design statistically techniques used, and objective of the study and limitations of the study.

RESEARCH DESIGN:

A research design is an arrangement of conditions for collection and analysis of data in a manner that aims to combine relevance to the research.

Purpose with economy in procedure. It is the conceptual structure within which research is conducted and it constitutes the blueprint for the collection, measurement and analysis of data. It includes an outline of what the researcher will do from within the hypothesis and its operational implications to the final analysis of data.

The research design used for the study is descriptive design. Descriptive research design includes surveys and fact finding enquires of different kinds. The major purpose of descriptive research is description of the state of affairs, as it exists at present.

SOURCE OF DATA:

The relevant data has been collected from the primary sources and secondary sources. The primary data is collected by a questionnaire from the employees. For this purpose of data collection, the questionnaire was circulated among the employees to collect information. The secondary data is collected by news paper company journals, magazines websites etc.

QUESTIONNAIRE ADMINISTRATION:

The questionnaire was prepared after counseling with the officer. Employee relations of the HR department of CANARA BANK. The researcher prepared a set of questionnaire. A four point scale strongly agree to strongly disagree was used for this purpose.

SAMPLE DESIGN:

A sample of 150 respondents was taken using random sampling. The researcher contacted the executive personally and brief summary of the nature of the study and details in the questionnaire were narrated to them.

PERIOD OF STUDY:

The present study had been undertaken for period of 6 weeks, in which it had divided into three stages as such. Stage I is of research problem and collection the literature of the topic chosen. Stage II is of analysis and interpretations by using different statistical tools, findings and recommendations.

STATISTICAL TOOLS USED:

For the purpose of present study percentage analysis was used.

LIMITATIONS OF STUDY:

1. The sample size chosen is covered only a small portion of the whole population of CANARA BANK.

2. The study is confined to limited period i.e. Six weeks.

3. Accuracy of the study is purely based on the information as given by the respondents.

4. Data collected cannot be asserted to the free from crores, as the sample size restricted to the employees.

Chapter II

PROFILE OFTHE ORGANIZATION

INTRODUCTION TO BANKING INDUSTRYThe word Bank is said to have derived from the French word Banco or Bancus or Banque which means, a bench. In fact the early Jews in Lombardy transacted their banking business by benches were broken and hence the word bankrupt came into vogue.

Definition of Bank, according to KINLY: An establishment which makes to individuals such advance of money as may be required and safely made and to which individuals entrust money when not needed by them for use.

According to Indian Banking Regulation Act, 1949 V/S 5(1) b

Banking is accepting for the purpose of lending or investment of deposits of money from the public repayable on demand or otherwise and withdrawal by cheque, draft, and order or otherwiseIMPORTANCE OF BANKING

The economic importance of banks is as follows:

Bank promotes the habit of thrift and savings among the people.

They help the process of capital formation .

It provides safety and security to the surplus money of the depositors.

It provides a convenient and economical means of Payment. The use of cheques minimizes time and trouble involved in the settlement of business Obligations. It provides a convenient and economical means of transfer of funds from one place to another.

Banks increase the utility of funds and contribute to the economic development of backward regions.

It helps trade, commerce, industry and agriculture by meeting their financial requirements.

It directs the flow of funds into productive channels.

Banks serve as the best financial intermediaries

Between the savers and the investors.

Bank acquires control over the supply of money in the country.CURRENT SITUATIONCurrently, banking in India is generally fairly mature in terms of supply, product range and reach-even though reach in rural India still remains a challenge for the private sector and foreign banks. In terms of quality of assets and capital adequacy, Indian banks are considered to have clean, strong and transparent balance sheets relative to other banks in comparable economies in its region. The Reserve Bank of India is an autonomous body, with minimal pressure from the government. The stated policy of the Bank on the Indian Rupee is to manage volatility but without any fixed exchange rate-and this has mostly been true. With the growth in the Indian economy expected to be strong for quite some time-especially in its services sector-the demand for banking services, especially retail banking, mortgages and investment services are expected to be strong. One may also expect Mergers & Acquisitions (M & As), takeovers, and asset sales.

In March 2006, the Reserve Bank of India allowed Warburg Pincus to increase its stake in Kotak Mahindra Bank (a private sector bank) to 10%. This is the first time an investor has been allowed to hold more than 5% in a private sector bank since the RBI announced norms in 2005 that any stake exceeding 5% in the private sector banks would need to be vetted by them.

Currently, India has 88 scheduled commercial banks (SCBs) - 28 public sector banks (that is with the Government of India holding a stake), 29 private banks (these do not have government stake; they may be publicly listed and traded on stock exchanges) and 31 foreign banks. They have a combined network of over 53,000 branches and 17,000 ATMs. According to a report by ICRA Limited, a rating agency, the public sector banks hold over 75 percent of total assets of the banking industry, with the private and foreign banks holding 18.2% and 6.5% respectively.

PROFILE OF CANARA BANK

"A good bank is not only the financial heart of the community, but also one with an obligation of helping in every possible manner to improve the economic conditions of the common people" - A. Subba Rao Pai, Founder.Canara Bank was founded in 1906 by late Sri. Ammembal Subba Rao Pai, a great visionary and philanthropist, in July 1906, at a small port, in Mangalore. The Bank was initially named as 'Canara Hindu Permanent Fund' in Mangalore, India. It is the oldest and major commercial banks of India. It blossomed into a limited company in 1910 and was renamed as 'Canara Bank Ltd'. In 1969 the Bank was nationalized and thereafter came to be known as Canara bank.

FOUNDING PRINCIPLES To remove Superstition and ignorance.

To spread education among all to sub-serve the first principle.

To inculcate the habit of thrift and savings.

To transform the financial institution not only as the financial heart of the community but the social heart as well.

To assist the needy.

To work with sense of service and dedication.

To develop a concern for fellow human being and sensitivity to the surroundings with a view to make changes/remove hardships and sufferings.The bank, along with 13 other major commercial banks of India, was nationalised on 19th July, 1969, by the Government of India. In 1985, Canara Bank acquired Lakshmi Commercial Bank as rescue operation.

Canara bank is one of Indias oldest and largest banks. Headquartered in Bangalore, Bank has a network of over 2,578 branches nationwide and 50,000 employees serving some 29 million customers. Canara Bank has always kept pace with times and this has been one of the main reasons for its success. The bank, faced with stiff competition from multinational private sector banks such as ICICI, Citibank, HSBC,. Computerized aggressively and opened ATMs in the last decade. Canara Bank was ranked at 1299 in the FORBES GLOBAL 2000 list.

CANARA BANK BRANCHES AND OFFICES

A) IN INDIA:

Head Office at Bangalore

30 Circle Offices and 1 International DivisionB) ABROAD:

Canara Bank established its International Division in 1976, to supervise the functioning of its various foreign departments. To give the required thrust to foreign exchange business especially exports and to meet the requirements of NRIs.

The Bank has its presence abroad, as under:

Canara Bank London, UK ( branch)

Indo Hong Kong International Finance Co. Ltd., Hong Kong ( subsidiary)

Canara Bank Moscow (representative office)

Al Razouki Intl. Exchange Company, Dubai, UAE. (Secondment agreement and DD drawing facility on Canara Bank)

Eastern Exchange Establishment. Doha, Qatar.

Musandam Exchange, Muscat, Oman

Laxmi Das Tharia Ved Exchange Co., Muscat, Oma

VISION

To emerge as a Best Practices Bank by pursuing global benchmarks in profitability, operational efficiency, asset quality, risk management and expanding the global reach.MISSION

To provide quality banking services with enhanced customer orientation, higher value creation for stakeholders and to continue as a responsive corporate social citizen by effectively blending commercial pursuits with social banking. The Bank has made a rapid growth over the years and blossomed into a mighty institution with a strong national presence and sizable international operations. In business volume, the Bank occupies a premier position among the nationalized banks.

OBJECTIVES

The main objective of Canara bank is to understand the financial needs of each customer. Investing money is always a complicated decision .This is where the Canara bank offers Financial Advisory Services. They tailor their solutions according to the needs of each individual. They diversify and spread the risk of the investment portfolio to ensure that the client spends the rest of his life comfortably free of worries. The main objective is to explain to the customer what his money can do for him. They help in profiling the investment horizon, risk tolerance and investment objectives. Thus investing in Canara bank means investing in total peace of mind.Today, Canara Bank is one of the premier banks in the country. The Bank has many distinctions to its name. It was the first bank to be conferred FICCI award for contribution to rural development. Canara Bank was the first among banks to launch networked ATMs and obtain ISO Certification. Canara Bank entered Forex arena in 1953 with the opening of its first Foreign Exchange Department in Mumbai. The Bank has 5 forex dealing rooms located in Mumbai, New Delhi, Calcutta, Chennai and Bangalore in India and one in London branch. Canara bank provides a wide range of services and products like sale and purchase of 7 world currencies, swap currency and forward bookings. Over the years, the Bank has been improving its market position to emerge as a major Financial Conglomerate with as many as nine subsidiaries/sponsored institutions/joint Ventures in India and abroad. In view of the centrality of customer convenience, the Bank provides a wide array of alternative delivery channels, including over 1600 ATMs, covering 590 centres, over 1100 branches providing Internet and Mobile Banking (IMB) services and more than 1700 branches offering 'Anywhere Banking' services. Now more than 1500 branches of the Bank offer advanced payment and settlement system under Real Time Gross Settlement (RTGS) and National Electronic Funds Transfer (NEFT). CANARA BANK HAS EIGHT SUBSIDIARIES, LISTED AS UNDER:

SUBSIDIARIES OF CANARA BANK

Canfin Homes Limited

Canbank Factors Limited

Canbank Venture Capital Fund Limited

Canbank Computer Services Limited

Gilt Securities Trading Limited

Canbank Investment Management Services Limited

Canbank Financial Services Limited Indo-Hong Kong international Finance Limited

Canara Bank has made a distinctive mark in various corporate social responsibilities, namely, serving national priorities, promoting rural development, enhancing rural self-employment through several training institutes, spearheading financial inclusion objective etc. Promoting an inclusive growth strategy, which forms the basic plank of national policy agenda today, is in fact deeply rooted in the Bank's founding principles. These insightful words of our founder continue to resonate even today in serving the society with a purpose.

The growth story of Canara Bank in its first century was due, among others, to the continued patronage of its valued customers, stakeholders, committed staff and uncanny leadership ability demonstrated by its leaders at the helm of affairs. We strongly believe that the next century is going to be equally rewarding and eventful not only in service of the nation but also in helping the Bank emerge as a "Global Bank with Best Practices".

PERFORMANCE

1. Business touched Rs.240887 crore, up 23%

2. Aggregate deposits at Rs.142381 crore, up22%

3. Gross profit at Rs.2912 crore, up 14%

4. Net profit at Rs.1421 crore

5. Agricultural disbursals reached Rs.9404 crore, up 30%

6. Foreign business turnover u 32% to Rs.130083 crore

7. Canara Bank launched new money transfer facilities like the Western Union Money Transfer, Electronic Fund Transfer. It also launched several deposit schemes like CanChamp, CanTaxsaver and Canara Centenary Deposit scheme. Canara bank launched some new loan products like Kisan Tatkal and Kisan Mitra. For inclusive growth in rural areas the bank introduced Grameen Vikas Vahini. Chapter III

THEORETICAL FRAMEWORKManaging stress in the work place

Every responds to stress in a different way, it is only by understanding the nature of individual responses that you can start fighting stress yourself and others.

Reduction or elimination of stress is necessary for psychological and physical well being of an individual. Efficiency in stress management enables the individual to deal or cope with the stressful situations instead of avoidance. Strategies like tie management, body-mind and mind-body relaxation exercise, seeking social support help individual improve their physical and mental resources to deal with stress successfully.

Apart from helping employees adopt certain coping strategies to deal with stress providing them with the service of counselor is also useful.

Many strategies have been developed to help manage stress in the work place. Some are strategies for individuals, and other is geared toward organizations.

Individual coping strategies:

Many strategies for helping individuals manage stress have been proposed.

Individual coping strategies are used when an employee under stress exhibits undesirable behavior on the jobs such as performance, strained relationship with co-workers, absenteeism alcoholism and the like. Employees under stress require help in overcoming its negative effects. The strategies used are:

Exercise:-

One method by which individual can manage their stress is through exercise. People who exercise regularly are known to less likely to have heart attacks than inactive people are. Research also has suggested that people who exercise regularly feel less tension and stress are more conflict and slow greater optimism.

Relaxation:-

A related method individual can manage stress is relaxation. Copying with stress require adaptation. Proper relaxation is an effective way to adopt.

Relaxation can take many forms. One way to relax is to take regular vacations; people can also relax while on the job (i.e. take regular breaks during their normal workday). A popular way of resting is to sit quietly with closed eyes for ten minutes every afternoon.

Time management:-

Time management is an often recommended method for managing stress, the idea is that many daily pressures can be eased or eliminated if a person does a better job of managing time. One popular approach to time management is to make a list, every morning or the things to be done that day. Then you group the items on the list into three categories: critical activities that must be performed, important activities that should be performed, and optimal or trivial things that can be delegated or postponed, then of more of the important things done every day.

ROLE MANAGEMENT:-

Some what related to time management in which the individual actively works to avoid overload, ambiguity and conflict.

SUPPORT GROUPS:-

This method of managing stress is to develop and maintain support group. A support group is simply a group of family member or friends with whom a person can spend time. Supportive family and friends can help people deal with normal stress on an ongoing basis. Support groups can be particularly useful during times of crisis.

BEHAVIORAL SELF-CONTROL:-

In ultimate analysis, effective management if stress presupposes exercise of self-control on the part of an employee. By consciously analyzing the cause and consequences of their own behavior, the employees can achieve self-control. They can further develop awareness of their own limits of tolerance and learn to anticipate their own responses to various stressful situations. The strategy involves increasing an individuals control over the situations rather than being solely controlled by them.

COGNITIVE THERAPY:-

The cognitive therapy techniques such as Ellis rational emotive model and Meichenbaums cognitive strategy fir modification have been used as an individual strategy for reducing job stress.

COUNSELING:

Personal counseling help employees understand and appreciate a diverse workforce, the holistic approach adopted by the counselor gives him a comprehensive view of the employee as client and enable him to deal the issues of work related problems in a larger context with his awareness of the inter-relationship among problems in adjustment with self, other and environment and that a work concern will effect personal life and vice-versa, the employee would receive help regarding the problem in all life. One of the advantage of the individual interventions is the individual can use these skills to improve the quality of life in offer domains like family, social support and self, thus reducing the negative carry of experiences in these domains into the work life which might effect his occupation mental health.

ORGANIZATIONAL STRATEGIES:-

The most effective way of managing stress calls for adopting stressors and prevent occurrence of potential stressors.

Two basic organizational strategies for helping employees manage stress are institutional programs and collateral programs.

Work Design

Stress Management programs

Work schedules

Health promotions programs

Culture

Other programs

Supervision

Institutional programs:-

Institutional programs for managing stress are undertaken to established organizational mechanism for example, a properly designed job and word schedules can help ease stress. Shift work in particular can constantly have to adjust their sleep and relaxation patterns. Thus, the design of work schedules should be a focused of organizational efforts to reduce stress.

The organizations culture can also used to help to manage stress. The organization should strive to foster a culture that reinforces a healthy mix of work and nonworking activities.

Finally, supervision can play an important institutional role in overload. In managing stress. A supervisor is a potential manager source of overload. If made aware of their potential for assigning stressful amounts of work, supervisors can do a better job keeping workloads reasonable.

COLLATERAL PROGRAMS:

In addition to their institutional efforts aimed at reducing stress, many organizations are turning to collateral programs. A collateral stress program in an organizational program specifically created to help employees deal with stress. The organizations have adopted stress management programs, health promotion programs and other kinds of programs for this purpose.

Chapter - IVDATA ANALYSIS &INTERPRETATION

DATA ANALYSIS & INTERPRETATION 1. How often do you say the word I am busy or I am having hard time At the work place?

Options Response ( % )

Very often 9

often 26

Rarely 28

Very rarely 25

Never 12

Interpretation:

As is evident from the chart, majority of the respondents (52%) rarely and very rarely says that they are busy at work place.

2. You think physical environment problem in the work place cause Stress? ( Temperature, lighting, gases, dust )

Options Response ( % )

Strongly agree 26

Agree 36

Cannot say 16

Disagree 16

Strongly disagree 6

Interpretation:

Opinion of study reveal that, majority of the respondents (62%) agree with physical environment (Temperature, Lighting, Gases and Dust) causes Stress.

3. You feel time pressure to complete work? Options Response ( % )

Strongly agree 10

Agree 41

Cannot say 13

Disagree 28

Strongly disagree 8

Interpretation: The finally yet importantly, the question asked about the employees, majority of the employees (51%) of the CANARA BANK agree and strongly agree with above statement.4. Do you feel lack of co-operation in office? Options Response ( % )

Very often 9

often 26

Rarely 16

Very rarely 17

Never 32

Interpretation:

As is evident from the chart, majority of the respondents (68%) faced lack of co-operation in office remaining (32%) of employees never faced lack of co-operation in organization.

5. Family problems cause stress?

Options Response ( % )

Strongly agree 19

Agree 41

Cannot say 11

Disagree 19

Strongly disagree 10

Interpretation:

As is evident from the chart, majority of the respondents (60%) strongly agree and agree with family problems causes stress.

6. Do you have problem of BP / sugar / any other health problems?

Options Response ( % )

Very often 5

often 17

Rarely 19

Very rarely 12

Never 47

Interpretation:

As is evident from the chart, majority of the respondents (47%) said dont love health problems like BP, sugar.7. Physical exercise & yoga reduce the stress?

Options Response ( % )

Strongly agree 39

Agree 36

Cannot say 11

Disagree 9

Strongly disagree 5

Interpretation:

As is evident from the chart, majority of the respondents (75%) agree with above statement that by doing physical exercise & yoga stress will be reduced.

8. Meditation & prayer to reduce the stress?

Options Response ( % )

Strongly agree 40

Agree 37

Cannot say 14

Disagree 6

Strongly disagree 3

Interpretation:

As is evident from the chart, majority of the respondents (77%) agree with above statement that meditation & prayer to reduce the stress.

9. Lack of communication causes stress?

Options Response ( % )

Strongly agree 13

Agree 55

Cannot say 17

Disagree 9

Strongly disagree 6

Interpretation:

As is evident from the chart, majority of the respondents (68%) agree with above statement i.e. lack of communication causes stress.

10. Spending time with your family reduces stress?

Options Response ( % )

Strongly agree 35

Agree 44

Cannot say 9

Disagree 8

Strongly disagree 4

Interpretation:

As is evident from the chart, majority of the respondents (79%) agree with above statement i.e. appending more time with family reduces stress.

11. Improving working conditions, reduces the stress?

Options Response ( % )

Strongly agree 26

Agree 56

Cannot say 8

Disagree 7

Strongly disagree 3

Interpretation:

As is evident from the chart, majority of the respondents (82%) agree with improving working conditions in office stress will be reduce.12. Rational allocation of work reduces the stress?

Options Response ( % )

Strongly agree 11

Agree 55

Cannot say 20

Disagree 10

Strongly disagree 4

Interpretation:

As is evident from the chart, majority of the respondents (66%) agree with rational allocation of work reduces the stress.13. Financial motivations reduce the stress?

Options Response ( % )

Strongly agree 12

Agree 43

Cannot say 32

Disagree 10

Strongly disagree 3

Interpretation:

As is evident from the chart, majority of the respondents (55%) agree with above statement i.e. financial motivation reduces the stress.

14. Training & Development programs help to cope-up with new technology reduces the stress?

Options Response ( % )

Strongly agree 16

Agree 52

Cannot say 21

Disagree 8

Strongly disagree 3

Interpretation:

As is evident from the chart, majority of the respondents (68%) agree with above statement i.e. training and development with changes.

15. Need for family counseling is required?

Options Response ( % )

Strongly agree 11

Agree 29

Cannot say 28

Disagree 19

Strongly disagree 13

Interpretation:

As is evident from the chart, majority of the respondents (40%) agreed that family counseling is needed to plan and over come the stress.16. Relaxation reduces the stress?

Options Response ( % )

Strongly agree 32

Agree 48

Cannot say 13

Disagree 6

Strongly disagree 1

Interpretation:

As is evident from the chart, majority of the respondents (80%) agree with above statement i.e. relaxation (holidays, leaves, family, tours etc.) reduces stress.17. Following safety precautions reduces the stress?

Options Response ( % )

Strongly agree 15

Agree 50

Cannot say 21

Disagree 10

Strongly disagree 4

Interpretation:

As is evident from the chart, majority of the respondents (65%) agree with above statement i.e. following safety precautions stress is reduced.Chapter - IV

SUMMARY

FINDINGS

CONCLUSIONS

SUGGESTIONS

FINDINGS:

The finding of the present revealed the following.

Most of the respondent fall under law stress category.

There is a significant relationship between stress & demography factors i.e. age, experience & designation.

The following dimensions of personal policies & practices of the organization have contributed to stress among employees.

The organization falls a very tall structure of stress among hierarchy & this is one of the reasons for employees being stressed. There is no significant difference of stress among employees working.

The employes gave a positive response in answering the questionnaire

SUGGESTIONS:

A Small percentage of the employees have high stress. Person facing stress at the organizational level of lot of psychological problems in the form of decreased motivation, absenteeism low productivity targets not being achieving etc. as a ready for the above said employees facing stress are advised to attend stress management courses which will help them to build coping strategies and cause out their stress. The stress management cause comprise of a package program consisting of:

Relaxation

Positive outlook towards works / responsibilities

Self analysis through personality type tests

Inter personal skill development

Protection yoga cum meditation

Time management

Since Training & Development job related factors, performance appraisal & job satisfaction were perceived stressful by the employees, the employees should be counseled regarded the matter

At the individual level the employees could practice a relaxing holiday (where in quality time is spent with the family) every fortnight or mouth Realize excessive use of tea / coffee cigarette is not answer to stress

Try to get 6-7 hrs of continuous sleep per day

CONCLUSION

The present study was conducted at CANARA BANK. The aim was to find the stress levels, personality type of the employees. This was done using a detailed questionnaire. The study revealed that fall under low stress category only a small percentage is highly stressed & needed prevailing in the organization to some extent.

At the end of the study, we can conclude that there are signs of stress among the employees & such stress is affecting their behaviors, it can be controlled & reduced effectively.

This can be done by giving counseling & incorporating the suggestions given here in at individual & organization level.Questionnaire 1. How often do you say the word I am busy or I am having hard time At the work place?Very often ( )Often ( )Rarely ( )

Very rarely ( )Never ( )

2. You think physical environment problem in the work place cause Stress? (Temperature, lighting, gases, dust)

Strongly agree ( )Agree ( )Cannot say ( )Disagree ( )

Strongly disagree ( )3. You feel time pressure to complete work?

Strongly agree ( )Agree ( )Cannot say ( )

Disagree ( )

Strongly disagree ( )4. Do you feel lack of co-operation in office?

Very often ( )Often ( )Rarely ( )

Very rarely ( )Never ( )

5. Family problems cause stress?

Strongly agree ( )Agree ( )Cannot say ( )

Disagree ( )

Strongly disagree ( )6. Do you have problem of BP / sugar / any other health problems?

Very often ( )Often ( )Rarely ( )

Very rarely ( )Never ( )

7. Physical exercise & yoga reduce the stress?

Strongly agree ( )Agree ( )Cannot say ( )

Disagree ( )

Strongly disagree ( )8. Meditation & prayer to reduce the stress?

Strongly agree ( )Agree ( )Cannot say ( )

Disagree ( )

Strongly disagree ( )9. Lack of communication causes stress?

Strongly agree ( )Agree ( )Cannot say ( )

Disagree ( )

Strongly disagree ( )10. Spending time with your family reduces stress?

Strongly agree ( )Agree ( )Cannot say ( )

Disagree ( )

Strongly disagree ( )11. Improving working conditions, reduces the stress?

Strongly agree ( )Agree ( )Cannot say ( )

Disagree ( )

Strongly disagree ( )12. Rational allocation of work reduces the stress?

Strongly agree ( )Agree ( )Cannot say ( )

Disagree ( )

Strongly disagree ( )13. Financial motivations reduce the stress?

Strongly agree ( )Agree ( )Cannot say ( )

Disagree ( )

Strongly disagree ( )14. Training & Development programs help to cope-up with new technology reduces the stress?

Strongly agree ( )Agree ( )Cannot say ( )

Disagree ( )

Strongly disagree ( )15. Need for family counseling is required?

Strongly agree ( )Agree ( )Cannot say ( )

Disagree ( )

Strongly disagree ( )16. Relaxation reduces the stress?

Strongly agree ( )Agree ( )Cannot say ( )

Disagree ( )

Strongly disagree ( )17. Following safety precautions reduces the stress?

Strongly agree ( )Agree ( )Cannot say ( )

Disagree ( )

Strongly disagree ( )

18. Please offer suggestions if any for better management of work stress in CANARA BANK.

BIBLIORAPHY

Books for reference:Fred Luthans

:

Organization Behavior

Mc Graw Hill International Edition.

Stephen P. Robin :Organization Behavior concept Controversies & Applications V. Ashwatha Ramaiah : A celebration called Life

Unique consultants (P) Ltd.V. K. Jain :The management journal of power professionals

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