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Strengthening Student Success Conference October 7 – 9, 2009
Assessing and Improving Student Learning
throughout Student Services
Presenters from Sacramento City College:Kimberlee Beyrer, M.Ed. – Student Leadership and
Development Coordinator Gwyneth Tracy, Ed.D. – DSP&S Coordinator &
CounselorRichard Erlich, M.Ed. – Counselor/Transfer Center
Director
Strengthening Student Success Conference October 7 – 9, 2009
Presentation Overview
1. Three perspectives on assessing student learning in 3 different Student Service units
2. Aligning unit level SLOs to Student Services Program Learning Outcomes (ProLOs)
3. Aligning Program Learning Outcomes and General Education Learning Outcomes (GELOs)
4. Questions from Audience
Strengthening Student Success Conference October 7 – 9, 2009
Student Leadership and Development
History:
- SLD did not evaluate or assess when I started in Fall 1999
- I started small and kept it simple: I asked, “What does my department do?”
- I clearly defined SLD’s mission and goals
Strengthening Student Success Conference October 7 – 9, 2009
Relevant Questions
Next I considered relevant questions:– Why do we need to assess our program?– What specifically needs to be assessed? Will
the outcomes be useful and meaningful?– Who will be assessed and who will see the
data?– When will all this happen? What will the timeline
for data collection be and who will be responsible?
– How will we assess and how will we analyze, report, and use the data?
Strengthening Student Success Conference October 7 – 9, 2009
Taking Action
Answering the relevant questions gave me direction as I began to take action:– Research and use of resources– Creation of tools– Implementation of first Leadership Assessments
in Fall 2004– Updated tools to reflect the Social Change
Model of Leadership and began use last year Reference or base tools off of credible and
supportive literature in your field
Strengthening Student Success Conference October 7 – 9, 2009
Benefits
All of these tools offer benefits:– Status check with your mission and goals– Clear link to division and college goals– Informs current and future practices– Evidence of credibility
Strengthening Student Success Conference October 7 – 9, 2009
Leadership AssessmentsA hybrid-quantitative & qualitative
measures:– Fall or pre-test: used to educate and empower
learners and teachers, creating a more intentional educational process
– Spring or post-test: used to determine the level of self-assessed improvement as a result of involvement in SLD programs and activities
– Advisor assessment: the Advisor’s assessment of their students’ improvement over the past year as a result of involvement in SLD programs and activities
– Outcomes report
Strengthening Student Success Conference October 7 – 9, 2009
Student Learning Outcomesfor
Disability Services and Programs for Students (DSPS)
Strengthening Student Success Conference October 7 – 9, 2009
Student Learning Outcome #1
At completion of meeting with a DSPS counselor, students will be able to self advocate for their accommodations on campus in classrooms and in counseling sessions.
Strengthening Student Success Conference October 7 – 9, 2009
Quantitative measures:
Instructor notification letters and Proctored testing usage
If a student makes the effort to complete a Service Request to generate an instructor letter, we believe he/she is demonstrating self-advocacy and taking action to obtain necessary and appropriate accommodations which indicate also that he/she already met with a DRC counselor or LD specialist at some point to have the accommodations identified and approved.
Strengthening Student Success Conference October 7 – 9, 2009
Instructor Notification Letters
If a student makes the effort to come by and actually pick up the letters it is another step of self-advocacy which indicates their intention of using their accommodations. There are times a student may put in a service request for accommodations, but not follow through. At that point, they have stopped advocating for their needs and accommodations that would support them in academic success.
Strengthening Student Success Conference October 7 – 9, 2009
Proctored Testing Use
This indicates full self-advocacy. The student has applied for accommodations and picked up the letters and actually delivered the letters to instructors to receive these accommodations. Additionally they had to make appointments with the proctoring center, indicating a higher level of commitment to their success and self-advocacy.
Strengthening Student Success Conference October 7 – 9, 2009
Qualitative Measures
Survey students to find out why they did not pick up instructor letters and why they did not use approved proctored testing.
Survey instructors to assess students’ self advocacy when delivering instructor notification letters.
Strengthening Student Success Conference October 7 – 9, 2009
Data Analysis
Instructor Letters Proctored TestingYear Students
Approved Students
Used%
Used
2007 515 307 60%
2008 448 278 62%
Year Student Request Letters
Student Letters:
No Pick-Up
% Student Pick-Up
2007 539 152 72%
2008 528 194 64%
Strengthening Student Success Conference October 7 – 9, 2009
Data Analysis (cont).
Qualitative Analysis Themes
Students did not pick up instructor letters:1. Forgot2. Confused about process3. Chose not to use or dropped class
Students did not use proctored testing:1. Did not know they could2. Felt did not need extra time
Instructor interviews:Students self advocated, turned in letters, established rapport and/or discussed accommodations
Strengthening Student Success Conference October 7 – 9, 2009
Conclusion and Next Step Increase number of Instructor Notification Letters
picked up by Students Increase number of students who use their
accommodation of proctored testing Implement evaluation of SLO # 2:
Students will be able to assess current and potential job-related skills, plan for long-term career growth, and obtain comprehensive job-seeking strategies taking into consideration accommodations at work and self-advocacy skills at work.
Strengthening Student Success Conference October 7 – 9, 2009
Transfer Center
SLO#1: Build in their capacity for engaging in personal, academic, and career development.
Academic planning was chosen to assessStart small and gain experience with
assessment
Strengthening Student Success Conference October 7 – 9, 2009
Assessing Student Learning in Academic Planning
- Recognize, choose, and plan using General Education pattern for Associate Degree
- Recognize, choose, and plan using Associate Degree majors
- Recognize, choose, and plan using CSU General Education Breadth pattern and/or IGETC
- Recognize, choose, and plan using Articulation agreements for majors found on ASSIST
Strengthening Student Success Conference October 7 – 9, 2009
Assessment Method, Results, & Conclusions
Pre-Post DesignN = 56 studentsStatistic – t test – comparison of means for
pre/post measuresResults significant at p< .000Conclusion – Students were evaluated as
demonstrating increased understanding of academic planning content
Strengthening Student Success Conference October 7 – 9, 2009
Improvements
One perspective is not enoughCreate a measure for students’ assessment
of their learning pre/post
Benefits- Would provide another perspective
to compare with counselor’s
- Can track counselor and students’ assessments over time
both individually and aggregated
Strengthening Student Success Conference October 7 – 9, 2009
Student Services Program Learning Outcomes (ProLOs)7 Theme Areas Identified (See Handout)19 learning outcomes – (See Handout)3 year discussion across Student ServicesAdopted by Academic Senate - May 2008Administrative support provided release timeSLO Advisory Group – Subcommittee in Academic
SenateEach Student Service Unit aligned their SLOs with
Student Services Division ProLOs in Program Review
Strengthening Student Success Conference October 7 – 9, 2009
General Education Learning Outcomes (GELOs)
GE Learning Outcome Development Process
Steps in GELO “theme” development- College-wide workshops with Instruction, Student Services, & Student collaboration
- Task group development of specific SLOs for each of 7 GELO “theme” areas
Strengthening Student Success Conference October 7 – 9, 2009
GELO Theme Areas
Communication
Quantitative Reasoning
Depth & Breadth of Understanding
Cultural Competency
Information Competency
Critical Thinking
Life Skills and Personal Development
Strengthening Student Success Conference October 7 – 9, 2009
Alignment of Student Services ProLOs and GELOs (See Handout) Institutional alignment of learning outcomes that
facilitates mutual collaboration between Instruction and Student Services on meeting common learning
outcomes Promotes creating and developing learning
assessment methods that can be mutually shared between Instruction and Student Services on common learning outcomes
Strengthening Student Success Conference October 7 – 9, 2009
Contact Information
Kimberlee Beyrer
Gwyneth Tracy
Richard Erlich