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STRENGTHEN YOUR CLOUD COE FOR MORE BUSINESS RESILIENCE
FPT Deutschland GmbH., September 29, 2020
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WEBINAR SURVEY
© Copyright FPT Software
Carla
Ms. Carla ArendSenior Program Director –Cloud Lead Analyst, IDC Europe
Mr. Aldrin BonooCloud Architect, innogy
Mr. Son NguyenVice Director of Cloud CoE, FPT Software
Mr. Martin GötzCIO Prazska plynarenska(Municipal Utility Prague)
© Copyright FPT Software 5
Agenda
Carla
CONTENT TIME (CET) SPEAKER
The current status for Multi-Cloud in Europe & Challenges for enterprises 11:00 - 11:10 Ms. Carla Arend, Senior Program Director, Cloud Lead Analyst IDC Europe
Panel discussion: Get the maximum value out of your Cloud transformation journey with Cloud CoE• Starting point and the right approach to establish Cloud CoE• Best practices for IT modernization with Cloud • Choosing the right partner for your cloud journey
11:10 - 11:45 Ms. Carla Arend, Senior Program Director, IDC Europe Mr. Son Nguyen, Vice Director of Cloud CoE, FPT Software Mr. Martin Götz, Head of Information and Communication Technology Unit, VSE HoldingMr. Aldrin Bonoo, Cloud Architect, innogy
Key takeaway & Recommendations 11:45 - 11:50 Ms. Carla Arend, Senior Program Director, IDC Europe Mr. Son Nguyen, Vice Director of Cloud CoE, FPT Software
Q&A/ Discussion 11:50 – 12:00 All speakers
2020 – What a Year for Digital Transformation
© IDC
Covid-19
Digital Transformation
Carla
European Organization’s Road to RecoveryBased on IDC’s COVID-19 Road to Recovery curve, where is your organization currently?
7Source: European IT Buyer Sentiment Survey — Wave 11 — August 21–31 2020, n=432
ROI focus(cost savings/management and essential capabilities/
solutions only)
Focus on operational resiliency to ensure that it is ready for growth again in the
future
Investment and implementation of
business continuity plans
Targeted investments (particularly in DX) to generate
growth and longer-term organizational success
Future Enterprise: prioritize innovation to recover
from COVID-19 impact and thrive in the Post COVID-19 era
Tech
Focus
Slowdown The Next NormalRecessionCOVID-19 Crisis Return to Growth
26%
13%
20%
36%
6%
Economic
Situation
Carla
Germany70%
Italy51%
UK46%
26%
35%
22%
16%
34%
37%
22%
8%
33%
38%
20%
9%
35%
35%
23%
6%
35%
37%
22%
6%
IT spending on IaaS will be lower than
expected
No impact on IT spending on IaaS
IT spending on IaaS will be higher than
expected
Don't know/too soon to judge
Wave 10 Wave 5 Wave 4 Wave 3 Wave 2
Compared to your organization's originally budgeted
IT spending plans, which of the following best reflects
your opinion of how COVID-19 will impact your
organization's actual IaaS spending for the year
2020?
Nordics55%
59% of Organizations in Western Europe Expect to Sustain or grow IaaS spend in 2020
Accelerated Adoption of Cloud in 2020IaaS spending remains strong
France64%
Spain60%
Poland58%
Source: European IT Buyer Sentiment Survey — Wave 10, August 4-14, n=530, Wave 5, May 18-25 2020, n=730 - Wave 4, May 4-11 2020, n=730 - Wave 3, April 20–27 2020, n=584 -
Wave 2, April 6–13 2020, n=232
Russia60%
Carla
© IDC 9
2020 IT Infrastructure & Cloud Usage
Exclusively on-
premise / colocation
On-premise & Co-location
preferred, public cloud
where necessary
Balanced approach on-
premise and public
cloud
Preference for Public
cloud, some on-
premise
Exclusively Public Cloud
15%
Source: IDC’s 2020 annual multicloud and next-generation infrastructure survey N=1187
Public Cloud
2%33% 38% 11%
Public
Cloud
Public
CloudPublic Cloud
Carla
47%Intelligent security and/or digital trust
43%Access to integrated real-time (less than one hour old) data
40%Adoption of multicloud services
40%Automation and orchestration
38%Programmable Infrastructure
© IDC 10
Top 5 Attributes of Cloud Mastery
Carla
Discussion
11© IDC
Why did you establish a CCoE and how did you do it?
What are some best practices for IT modernization that you have developed?
Why did you choose FPT as a partner on your cloud journey?
Carla
European organizations’ top challenges when it comes to managing
multiple IaaS vendors
12© IDC
58%55% 55%
50%48%
46%43% 43%
Difficult to build a
common control
workflow
Lack of unified
monitoring and
management
Driving one
security policy
across different
cloud providers
Cannot easily port
applications
between IaaS
platforms
Doesn't integrate
well or
complement well
existing on-prem
infrastructure for
true hybrid cloud
Difficult to share
large amount of
data
Keeping track of
costs
Difference in
maturity between
different providers
Q. What are your organization’s top challenges when it comes to using multiple IaaS vendors?
Western Europe
Source: IDC Multicloud Survey, 2019; N=332
Carla
Cloud Center of Excellence (CCOE) Responsibilities
Align
Govern
CommunicateEducate
Architect
Standardize
Advise
Support
Center of
Excellence
• Business strategy alignment
• IT-Business alignment
• Accelerate time to market/operation
• Architect cloud platforms
• Create basic capabilities
• Manage capability roadmap
• Facilitate experimentation and innovation
• Educate both business and IT
• Knowledge sharing
• Data governance and security
• Program management, metrics
• Roles and responsibilities
• Best practices, quality assurance
• Strategic advisory
• Consult with development and
operation teams
• Communicate broadly among all stakeholders
• Facilitate top-down and bottom-up
communications
• Standardize data, technology,
processes, and practices
• Support IT and business teams
• Coordinate/manage licenses and
procurement of cloud services
Set standards Facilitate © IDC 13
Carla
Cloud Centre of Excellence
Aldrin
Innogy CCoE: Supporting Demand and BAU Operations
Architecture / Consultancy
Strategy, Structure, Security and Purpose
Project & Business support
DesignSecurity by design, standards, patterns, etc..
Business Strategy
IT Strategy
Regulators
Business Needs
innogy SegmentsCompetitive advantage
Resilient Building Blocks
Demand
Resilient Designs
Build + TestBuilds, configures and tests against the design. Cyclic process…
Known Configurations
Implement
Architecture
Design
Partner / Other
CCoE Driven
Security
Partner / Project +CCoE Governance
OperationsEnsures the application hosting environment is available and manages change within in.
(Change, Request, Incident, Problem)Run
Cloud Strategy
Innovation
Emerging Trends
Cloud / Application Platform AdministrationOperating and managing core platforms, billing, reporting, continual technology and
process optimisation, etc..
CCoEValue
Assurance
Partner / Project
CCoE Governance
Aldrin
22 million customers€35 billion revenue34,000 employees
22 million customers
innogy addresses the requirements of a modern, decarbonised and digital energy world
22 million customers
activities in 15 countries across Europe.
Innogy CCoE: Example User Stories
User Stories How CCoE help you
I need help developing our MTP submission The CCoE will help you identify the optimal application hosting platform for your current and future needs, we will provide ideas, options and budgetary costs as well support you with any other questions that you may have about cloud adoption and or usage
I am planning to use cloud resources, capabilities and need subject matter experts to help us make the right decisions
As the resident cloud experts within innogy with deep knowledge of the estate the CCoE will provide the right resources to support your project through initiation to delivery and operations
I need to provide all costs associated with our usage of AWS to our financial controllers
The CCoE administration team will be happy to provide you with standard and or custom reports that meet your needs
cloud and security teams do not currently have the ability to quantify if the current cloud estate is compliant with the architectural and security principals, standards and policies
The CCoE will ensure that approved innogy employees are provided with all relevant information to ensure compliance with security and architectural standards and policies and can be continuously monitored and maintained with the least amount of effort.
Aldrin
Why did RWE CZ go for 100% cloudification ?
Key
challenges 3
> Decommission the physical data housing center in Brno till latest end of 2015 (Grid and non
SAP), end of 2016 (Sales – SAP IS-U, CRM, etc.)
> Achieve savings of 10% of the operating costs
> Minimize lost investment within the IT renewal cycle
> Aim for DevOps approach in application suport
Target for
data
center
1
what
Context2
how
business
expectations
> Finalize the the transformation process of IT services which is aligned with business and IT strategy
≈ „Commodity IT versus differentiating IT“.
> Leverage IT market trends in data center services - cloud, hosting and managed service
providers brings flexibility in terms of capacity and transforming fix costs into variable costs
> Focus on key business needs, not on IT's perceived growth needs
> Target lean capacity, risk management and BCM processes
> Fulfilling regional compliance and data retention requirements
> Aligning project plan with business project road map (inlc. MTP)
> Increasing maturity level of RWE group regarding cloud experience
FPT Software CCoE
18
Build Technology
Practice
Govern
Technology
Practice
Support
Technology
Initiatives
Support
Business
Directives
Coach and
Educate Teams
Cloud CoE
Operation Team Development Team
Reference
Architectures &
Design
Assessment
Tools/ Services
Migration &
Implementation
StrategyCloudification
Tools
Operation
Practices
Cloud Mngt
Platform
Cloud Security
Solution
Cloud Security
Solution
Monitoring,
Operation
Services
The Center of Excellence (CoE) is a cross functional group or team with Executive Support that leads other
employees and the organization as a whole in technology adoption, implementation and operation.
Son NG.
© Copyright FPT Software
Discussion
19© IDC
Why did you establish a CCoE and how did you do it?
What are some best practices for IT modernization that you have
developed?
Why did you choose FPT as a partner on your cloud journey?
Carla
Continuous Enterprise Wide Compliancy Monitoring and Assessment
➢ innogy, including its cloud and security teams do not currently have the ability to quantify if
the current cloud estate is compliant with the architectural and security principals, standards
and policies
➢ Compliance checks are completed by individual’s manually, this is both time consuming and
prone to human errors and, or misinterpretations of the requirements
➢ The number of cloud service providers and their services is increasing meaning compliance
will, has become a mandatory position to protect innogy’s data and services
➢ The goal of this initiative is to ensure that approved innogy employees are provided with all
relevant information to ensure compliance with security and architectural standards and
policies is achieved by January 2020 and can be continually monitored and maintained with
the least amount of effort
Continuous Enterprise Wide Compliancy Monitoring and Assessment
Aldrin
What are some best practices for IT modernization that you have developed?
© IDC 21
▪ Focus: Cloudification allowed RWE CZ to focus on application
development (DevOps, modular application development) and ITSM
processes
▪ Utilise flexibility and reliability: 100% reliable operations
environment with flexibility to extend computatuional power within
days and hours
▪ Measure & Predict: Monitoring and data analytical capabilities by
default
▪ Capability to “slice & dice“ IT services to serve M&A proces on
business side
Martin
Transition time plan
Q1 – Q2 2015 2016
> Reconsider using DBs/App similar to cloud provider's ones
> Transform from Failover HA to IaaS / PaaS ( HA treated
differently e.g. at App layer)
> Migration from p-series to x86
1
Virtualized, on
premise data
center
2Cloudifying
process &
Sourcing
> Establish the Enterprise Cloud Infrastructure,
> Adapt IT processes ( in line with ITIL) to support
> Migrate all what`s possible to Cloud providers in selected
Eco-system
> Do IT infra hygiene before it starts ( remove forgotten
/unused)
3Establish the
Enterprise Cloud
Infrastructure
> Build/Prefer Apps cloud aware
> Improve cost for operation
> Improve end-to-end support
> Establish IT as a service including IT Broker, Charging
model
4
Deliver Cloud
Services
> Build interconnection amount Cloud Eco-systems
> Build/Adapt Hybrid cloud use supported by Cloud mng.
tools
> Adapt technical service catalogue for cloud use
> Adopt App layer to support
Q3 2015 Q4 2015 2017
physical
DC Brno
Martin
Cloud Journey with FPT Digital Kaizen TM
23
DISCOVER
Y
PLANNINGMIGRATION & TRANSFORMATION
EXECUTION
OPERATION
&OPTIMIZATIO
N
Discover Technology &
Business Case
Evaluate & Prepare for Project
Execute Migration & Transformation
Project
Operate & Optimize Infra &
Workload
• FPT Digital Kaizen TM
• THINK BIG – START SMART –
SCALE FAST
• Focus on critical mission
(operational task and digital
initiatives)
• Resolve pain points and
improve productivities
• Full Cloud journey in every single
step
• Continuous implementation &
continuous improvement
• Multi-Cloud environment & culture
• Compliance by default, security by
design
Son NG.
© Copyright FPT Software
FPT Software Value Proposition
24
Content Here
With our best practice we
have you to shorten time to
market
• Faster deployment
possibilities
• Flexible and scale quickly
• Fast and easier to expand
and enhance system
• Make business and IT
infrastructure more
elasticity
Business Agility
Content Here
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Content HereCost Benefits
With our optimization framework
and experts we have you to
achieve cost benefits
• Save 12% cost of operation
• Low-cost data storage for
archiving
• 16-22% reduced total cost of
ownership than on-premises
With our experience we have you
to avoid common pitfall of
• Hybrid cloud integration
complexity
• Costly and time-consuming
migration
• Anticipated cost savings don’t
materialize
• Vendor lock-in
• Data security and privacy
• Compliance and regulatory
risks
Service QualityWith our well-architecture
framework we have you to have
better service quality
• Improve performance of
system
• Ensure business continuity
and minimize issues
• Data security level improved
1
23
4500+ Projects
100+ Customers
(70% in Fortune 500)
1500+ Cloud Specialist
1000+ Applications already
migrated
5000+ Service instances under
operation
Son NG.
© Copyright FPT Software
Discussion
25© IDC
Why did you establish a CCoE and how did you do it?
What are some best practices for IT modernization that you have developed?
Why did you choose FPT as a partner on your cloud journey?
Aldrin
© Copyright FPT Software 26
Why did we choose FPT?
• Good experience from the past
• Flexible and execellent working relationship
• We BOTH learn as cloud is/was a new paradigm to us all
• Key point for the pilot was to adopt DevOPS style of working to
ensure the automated approach to things.
Aldrin
Why did you choose FPT as a partner on your cloud journey?
27
▪ Broad range of technical skills in AWS & Azure clouds
▪ Hands-on experience with different licensing models
▪ Business flexibility – supported RWE in taking over part of
IT support staff
▪ Near shore & Off shore skills for variety of intermittent
needs
Martin
Key takeaway & Recommendations
© Copyright FPT Software 28
Carla & Son
1. The future of IT infrastructure is cloud. Define the right cloud strategy to modernize your IT infrastructure.
2. Create a cloud center of excellence or cloud tiger team to deal with the complexities of operating a multi-cloud environment.
3. Choose an experienced and flexible partner to ensure success along your journey and avoid skills shortage.
Q & A
speakers
Thank You