Embed Size (px)
Citation preview
2
Stratford Business Services Welcomes Shakespeare Country Members
The partnership between Stratford Business Services, the business division of Stratford-upon-Avon College, and Shakespeare Country enables members to participate in a comprehensive training programme that is flexible and excellent value for money.
Stratford-upon-Avon College is the first college in the country to achieve the training quality standard with excellence in hospitality, leisure, travel and tourism in recognition of its work, commitment and strong links with employers in these sectors. The specialist team at Stratford Business Services is excellently placed to support your training needs.
Shakespeare Country members can access a training programme consisting of five specially selected courses all for an exclusive price of £275!
This offer is flexible as you can choose how to use your five courses. For example, one employee can attend all five courses or five employees can attend one workshop together.
For more information please contact Stratford Business Services on 01789 297335 or [email protected]
3
Stratford Business Services is committed to the delivery of high quality professional training solutions in support of individuals, local and regional businesses.
In collaboration with Shakespeare Country, we are proud to be able to offer this dynamic programme, delivering the flexibility needed to cater to the specific requirements of small to medium-sized enterprises.
Our dedicated business centre at Cygnet Court provides high quality accommodation catering exclusively to professionals through the provision of work-based training, apprenticeships and professional open courses.
We understand the pressures businesses face, needing to deliver results on limited budgets. Our business specialists and academic professionals work with clients to deliver a highly specialised, sector-specific provision.
We look forward to welcoming you and your colleagues to Stratford Business Services and working together in getting one step ahead in today’s increasingly competitive marketplace.
Stratford Business Serviceswww.sbs.stratford.ac.uk
4
Our mission is to continue in the pursuit of excellence, enabling the region to benefit through the promotion and development of tourism to ensure that Shakespeare Country the organisation, the people and the destination continue to be... A great place to work A great place to visit A great place to stay A great place to invest
Our passion is to provide a customer service that is second to none!
To do this we realise that a joint approach from tourism providers across the region is a vital part in exceeding the expectations of our visitors. We are proud to say that we have been working with Stratford Business Services to implement a value for money package that is suitable for business needs. The package will address statutory requirements as well as provide sound business advice and qualifications that will enhance and support your business.
Together it is our goal to improve the experience for our visitors and enhance the economy in South Warwickshire and the surrounding areas; to increase productivity and efficiency through the continual development of skilled and motivated service providers.
We see this initiative as the beginning of an ever strengthening partnership with the aim of informing our local industry about the benefits and the positive return on investment of workforce development.
Shakespeare Country
Anne Hathaway’s Cottage The Courtyard Theatre Warwick Castle
www.shakespeare-country.co.uk
5
Qualification Examining Board Guided Learning Hours
Introductory Certificate in Hospitality Customer Service
City & Guilds 10
Introductory Certificate in Hospitality Selling
City & Guilds 10
Level 2 Certificate in Conflict Management
City & Guilds 10
Level 1 Award in Business Finance
City & Guilds 30
Certificate in Travel and Tourism (UK Destinations)
City & Guilds 30
Level 2 Award in Food Safety in Catering
Chartered Institute of Health
10
First Aid at Work Qualification
Health and Safety Executive
24
National Certificate for Personal Licence Holders
BIIAB 10
How to Book
To book your package of five courses please contact Stratford Business Services on 01789 297335.
Each time you complete a course we will stamp the back of this booklet.
Courses
6
Who is the Course Aimed at?
This qualification is designed to develop the skills of those interested in entering, or who are already in, a customer service position in a hospitality setting.
Key Objectives:
This qualification aims to develop your knowledge of the key areas that are required to promote and support good customer service. It can also contribute to the development of key skills in communication, working with others and problem solving.
Course Outcomes:
On completion of this qualification you will be able to:Demonstrate an understanding of the importance of the provision • of good customer service in the hospitality sector, including hotels, pubs, restaurants, guest houses and fast food outlets. Identify customer and organisational needs and expectations in • respect of hospitality service levels delivered in all businesses. Describe the differences between strong and weak customer care • within the hospitality industry, particularly relating to a professional image, communication skills and complaint handling. Recognise how to present a professional image within the • hospitality sector and identify techniques for communicating positively and effectively with customers, including verbal and non-verbal communications. Identify the techniques used to handle customer complaints • appropriately within the hospitality sector.
Duration:
10 hours
City & GuildsIntroductory Certificate in Hospitality Customer Services
7
Who is the Course Aimed at?
This qualification is aimed at those selling in a hospitality setting and offers an introduction to sales and the basic principles of sales techniques.
Key Objectives:
To be successful in this qualification you must have the knowledge to be able to:
Explain the differences between sales and marketing and how they • are dependent on each other.Demonstrate an understanding of the importance of sales to the • organisation.Understand how to communicate effectively within a sales setting • Identify how consumer behaviour affects the selling process.• Describe a range of basic selling techniques appropriate to a range • of organisations.
Course Content:
The course consists of four sections: The Theory of Selling, Understanding the Customer, Developing Basic Selling Techniques and Effective Communication in Selling Situations.
Course Outcome:
Assessment will determine you have achieved the standard required to obtain an International Introductory Award in Selling. You will undertake a one-hour test that has 40 multiple choice (two option) questions. The test will be marked by City & Guilds and has a pass rate of 80%.
Duration:
10 hours
City & GuildsIntroductory Certificate in Hospitality Selling
8
Who is the Course Aimed at?
This qualification will help you recognise when a situation is becoming confrontational and take steps to diffuse and calm the situation.
Key Objectives:
This qualification is designed to provide the basic understanding in dealing effectively with workplace violence.
Course Outcomes:
There is one unit from which you will learn the following three outcomes: Assess and reduce the risk of violence in the work environment.• Identify behaviour that indicates an escalation towards violence • and take appropriate measures to avoid or calm and defuse the situation.Identify post incident support and report the circumstances to • provide information for personal and organisational learning.
Duration:
10 guided learning hours
Progression:
The content of this course is linked to the knowledge and understanding requirements of the SIA specification for Security Guarding and the City & Guilds Level 2 NVQ in Providing Security Services. The qualification also maps the essential knowledge and understanding of units within the Managing Work Place Violence National Occupation Standards (ENTO).
City & GuildsLevel 2 Certificate in Conflict Management
9
Who is the Course Aimed at?
This qualification is suitable for those working in the following roles:Accounts Assistant• Accounting Technician• Office Administrator• Clerical Assistant• Manager (non-financial roles)• Team Leader•
It is designed for those seeking to obtain a qualification and a foundation on which to develop their skills.
Key Objectives:
This qualification will provide learners with an understanding of the preparation of a number of numerical, graphical and financial formats sufficient to provide useful information monitoring, decision making and problem solving.
Course Content:
Areas covered at Level 1 include applying numerical skills to business transactions, preparing and interpreting business information and applying numeracy skills to financial activities such as sales tax and trade discount.
Outcome:
On completion of the course you will be awarded the City & Guilds Business Finance qualification.
Duration:
30 hours
City & GuildsLevel 1 Award in Business Finance
10
Who is the Course Aimed at?
This course is ideal for those who have entered the travel industry or who are considering choosing a career in the industry. In particular as a travel agent, at a tourist information centre or hotel reception as it is vitally important to have a thorough understanding of UK destinations.
Key Objectives:
A practical and work-related course that will give you an insight into the UK and its key destinations. An introduction to the UK helps to improve knowledge of destinations, what facilities they have to attract tourists, how to obtain information about them and how to plan itineraries for specified groups of people.
Course Content:
The course will pay specific attention to: Geographical features of the UK• Tourism destinations of the UK• What attracts tourists to the UK and the facilities and services found •
Within the course you will be identifying the geographical features, investigating destinations and their appeal.
Course Outcome:
Successful candidates will be awarded the City & Guilds Certificate in Travel and Tourism (UK Destinations) and will have a thorough understanding of the topic.
Duration:
30 hours
City & GuildsCertificate in Travel and Tourism (UK Destinations)
11
Who is the Course Aimed at?
Anyone working in a catering setting where food is prepared, cooked or served.
Key Objectives:
Some of the topics the course will help participants to understand are:The terminology used in food safety.• The laws that apply to food businesses/handlers and be able to • describe in general terms the requirements of the current
regulations.The concepts of food hazards and how the risk of food poisoning • can be contained.How food handlers can pose a risk to food safety.• The importance of utilising appropriate storage conditions for • different types of food.The importance of cleaning in food premises.•
Course Content:
Legislation• Principles of safe food storage• Food safety handling and hazards• Temperature control• Refrigeration, chilling and cold holding• Cooking, hot handling and re-heating•
Course Outcome:
CIEH Level 2 Award in Food Safety in Catering.
Duration:
1 day
CIEH Level 2 Award in Food Safety in Catering
12
Who is the Course Aimed at?
Anybody required to undertake the responsibilities of first aid within their working environment.
Key Objectives:
Recognising and managing life threatening situations• Providing and getting appropriate help•
Course Content:
Responsibilities of a first aider and legislation• Health and safety• Resuscitation• Unconsciousness• Airway and breathing problems• Wounds and bleeding• Circulatory problems• Poisons burns and scalds• Effects of heat and cold• Injuries to bones muscles and joints• Serious medical conditions•
Course Outcome:
HSE accredited First Aid at Work qualification.
Duration:
3 days
HSE First Aid at Work Qualification
13
Who is the Course Aimed at?
Those, over the age of 18, who are employed in the Licensed Retail Sector.
Key Objectives:
To develop an awareness of the framework of the law that surrounds the Licensed Retail trade.
Course Content:
Licensable activities• Personal licences• Premises licences• The designated premises supervisor• Temporary event notices• Protection of children• Nature of alcohol• Conduct of licensed premises•
Course Outcome:
Successful candidates will be awarded the BIIAB Level 2 National Certificate for Personal Licence Holders and will be eligible to apply for their personal licence.
Duration:
1 day
BIIAB National Certificate for Personal Licence Holders
14
Stamps
15
Organisation Name: ...............................................................................
Stamps
