StrateX WFM SuiteMaster your process

All-in-one Workforce Management software solutionsCloud-based software by Workforce Management experts

StrateX2

Happy to help you optimiseyour businessWorkforce Management is our expertiseAt StrateX, Workforce Management is what we do and who we are. Our WFM profes-sionals are continuously working in workforce surroundings. StrateX WFM Suite is based on their knowledge and helps you to plan resources precisely when internal or external customers need it. It provides the latest technology and supports your entire process of forecasting, planning, scheduling, adherence, analyzing and reporting.

Master your WFM process withthe latest technologyThe tighter your forecasts, planning and analysis, the better you control costs and budget. Yet in many complex organizations it is very hard to keep sight on resources and customer needs. Why not let us help you out, with modern, intelligent and user-friendly software?

Extremely accurate AI powered Forecasting

Multi-level information and clear insights

Manage change intuitively, automatically and realtime

Extended Capacity Management and multi-skilledScheduling

StrateX 3

All-in-one Workforce ManagementsolutionsYour complete process well-managedOur software is tailor made. We are happy to help you to choose what suits you best and support you while using it. Let us introduce you our main applications:

Your organization, your needsWe focus on your organization and your needs. We use data that refers to your surroundings, your customers, your employees, your goals. We combine those with up-to-date algorithms that fits your situation and use artificial intelligence. Your system automatically learns and improves itself. How easy can it be?

AI powered ForecastingOur forecasting is extremely precise. We use pattern recognition and investigate new forecasting models. Along with an extended library of algorithms we update. Our artificial intelligence allows much more accurate and reliable planning cycles and leads to cost reduction and less scheduling issues. User-friendly, of course.

Analyse your data, powered by ArtificialIntelligence

Control your budget through much moreaccurate planning cycles

Be supported by our extended library ofalgorithms

Manage patterns and influencesmanually or automatically

StrateX4

User-friendly PlanningOur planning tools are extremely powerful. Manage your capacity, organize your pool and schedule your teams easily, yet advanced. Have your shifts scheduled for all your employees within minutes!

Smart technology helps you continuously to improvescheduling results

Multi-skilled Scheduling. Model the exact routing roles, skillsand levels you need

Simulate any environment based on forecast. Discovervaluable insights!

Clear user interface to make easy calculations

Match expected work challenges with the requiredworkforce

Detailed cost overview and budget plan

Capacity Management

Full insights into your planning and budgetary needs for a desired period

Machine learning based Scheduling

Customize every aspect about your schedule

Helps you with staff turn over

Assign people with the right skills to the right tasks

Gives you insights into when to train your employee pool andimprove your hiring cycle

Pool Management

Our unique Pool Management matches skills, just when you need them

Adherence: real time adjustment

Real time communication between traffickerand agents

Allows supervisors to dictate what isacceptable in real time

Monitor if employees are assigned on theright task

Keep an eye to the service level

Real time tracking and data, clear overviewfor supervisors

All forecasted and planned. But how to react in unexpected situations? Make better tactical decisions. Adherence places you in charge.

StrateX 5

Multi-level information (teams, manager,employee)

Overall insight into whole customercontact environment

Clear overview of forecasting, scheduling,capacity planning, pool management andadherence

Smart Analytics and reportingStrateX WFM suites provides you with detailed management information, e.g.:

StrateX6

Artificial intelligence

Workforce Management is a delicate balance between the right resources and the right moment. To be as accurate as possible we use extended data and algorithms on your forecasting. The system is self-learning!

Scheduling engine

Our scheduling engine is powerful, using extensive algorithms and data

Your planning will be based on accurate simulation

Our advanced multi-skilled scheduling offers you more flexibility

Have a custom build scheduling engine aimed at company needs

All the flexibility you need for your scheduling

Fast performing. Spend less time making schedules

Let the system do the work

Artificial intelligence andmachine learning based scheduling

Future proof technologyTake your WFM process to the next level

Cloud Based: high performing

You will find our cloud-based software to be high performing, being fast and easily accessible on any device. Anywhere. Anytime. Our software is automatically updated and scales smoothly with the growth of your organization.

Our WFM Suite APP gives you the power to control planning, real time adherence and more accurate and easier reporting. Manage different roles intuitively within the app. Allow users to view what is applicable to them

StrateX WFM Suite allows you to overview the process easily and provides all the flexibility and options you need. Book a free demo, we are more than happy to show you how it works.

A traffic manager can monitor real time adherence and traffic

An agent can view or exchange shifts and request leave

A planner can offer shifts in the marketplace

A manager or analyst can view analytics and performance

Powerful App with many functionality

Provide maximal control for your agents on their working hours

Intuitively and user-friendly

StrateX 7

Flawless integration StrateX WFM Suite integrates seamlesslythrough API, to your:

API Connection to customers systems

Data warehouse or BI platform

CRM or contact handling system

API Connection to the Automatic Call Distributor

Cloud based technologyAccess anytime anywhere

App to support In any possible way

Seamless integrationThrough API

StrateX8

StrateX 9

Why StrateX WFM Suite?

Built from daily experience

It starts with experience Technology to empower peopleOur future based technology is the foundation of our solutions, as we equally focus on people, who we believe are central in the process. Through our people's knowledge and innovation capabilities we help organizations stay ahead.

Our operational expertise and consultancy are put into practice every day in all kinds of organizations. This experience in the field of Workforce Management has given us valuable insights. This allowed us to design and build a software program with the customers' needs in mind. At StrateX we thrive on our Workforce Management expertise.

StrateX10

'As WFM experts we’ve put ourbest-practices intoa smart tool that we love using ourselves.'Our Customers Our customers are widespread. Our software and expertise can be found in several kinds of industries, departments and positions. Everywhere our customers want to optimise their business.

BankingLogistics

E-CommerceTelecom

Healthcare

OperationsCustomer contact centers

Logistic departmentsPurchase and Sales

WFM managerCustomer Service manager

Operations managerForecaster

PlannerTraffic managerBusiness analyst

Agents

Industries, e.g. Departments, e.g. Is used by e.g.

Built and supported by workforcemanagement experts

AI powered Forecasting and Machinelearning Scheduling

Seamless integration with your ACDand BI Suite

Unique features like multi-skilledScheduling, Pool Management andBudget Overview

User friendly. Clear graphical insights

An app featuring shift swapping,leave requests, offering extra shifts

High performance, high speed

StrateX 11

Packages & Modules

Of course, your organization has its own special needs. We can offer you pack-ages that best suits your goals. All packages contain modules that allow you to manage your WFM process in a smart way.

We are happy to think along with you and help you answer your questions and make your decision. Why not experience it? Book a free demo and ask all the questions you want!

StrateX WFM Suite ProfessionalYour basic WFM process fully covered

Forecasting

Scheduling

Capacity Management

Basic reporting

Email support

BOOK YOUR DEMO

StrateX WFM Suite AdvancedIncludes WFM specials: level up!

All the features fromBasic Complete, PLUS:

Capacity Management

Multi-skilled Scheduling

Pool Management

Customisable reporting

Phone support

BOOK YOUR DEMO

StrateX WFM Suite PremiumMaximum WFM, maximum service

All features fromProfessional, PLUS:

Real-time Adherence

Analysis & Reporting

Full support

Online e-learning

Integration to BI & ACD

App functionalities

BOOK YOUR DEMO

Need more information? Contact us

StrateX12

Implementation roadmap

Get the software up and running? You can count on our full support on implementation:

Intake Introduction – plan of approach

Presentation participants including demoKick-off

Workshop to share information to fill software Functional Design on WFM Process

WorkshopRequirements

Training on-the-job in your own environmentSupported by e-learning

Training

Your software tailor made by putting inyour organization specific information

Configuration

UAT: User Acceptation Test: test and acceptTest

Get the support neededGo live &Support

Book your free demo

Book your free demo

Let us take you through our intelligent user-friendly software in a demo. We are happy to answer your questions and help you stay ahead.

Looking forward to working with youYou can count on our energy. You can count on our expertise and our people,

as we enjoy working together.

+31(0)6 14 73 52 62http://www.stratex.nl/ info@stratex.nl