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Entrepreneurship 4, Universitas Ciputra, 2015
Price
20 menitOn ground
Online mgmt
InfrastrukturOnline Yg Kuat
Manusia
Government
Air Asia Malay
Pesawat banyak
Pasar ceruk:Kebutuhan khusus- Style- Youngster
website
Automated serviceSelf service
Pilot, Maintenance, Ijin Penjualan tiket, makanan, bangku, bagasi
Air Asia 2 tahun lalu
Entrepreneurship 4, Universitas Ciputra, 2015
Configuration(operation excellence)
Offering(product
leadership)
Experience(customer intimacy)
Entrepreneurship 4, Universitas Ciputra, 2015
Profit Model Network Structure Process
CONFIGURATION focusing on the innermost business system
Product Performance
Product System
OFFERING focusing on core product or services
Service Channel Brand Customer Engagement
EXPERIENCE focusing on more customer facing element
Hospitality and ServiceHi
Lo
Price Level ofService
Competitive Price
Accessibility …
DedicatedPersonal
Assistance
Self Service N/A
Multi
Design and FashionHi
Lo
Price Brand Theme Designer CustomerEngagement
International
N/A N/A
Known
Local
Theme
N/A
DedicatedAssistance
SelfService
N/A
TechnologyHi
Lo
Price Technology Usability CustomerEngagement
ProductAvailability
ProductSuperiority
High
Low
Hi
Lo
Price Type Network CustomerEngagement
POS SalesVolume
TradingGeneral
Specialty
International
National
Local
Store
Warehouse
Door to Door
HighVolume
Retail
Hi
Lo
Funding Scope Legality Spectrum
E.SocialCrowdFunding
Local
International
NGO
N/A
Profit CSR
Non Profit
Sponsorship
Self
National
Not For Profit
LimitedLLC
Entrepreneurship 4, Universitas Ciputra, 2015
hi
offe
ring
leve
l
loPrice
Ground Service
DelayAkses
Ketersediaan Jam
Industri Maskapai Indonesia
Lion Air
Maskapai low cost pada umumnya
Air Asia
Free Baggage
Entrepreneurship 4, Universitas Ciputra, 2015
Maskapai Air Asia Indonesia
Reduce
Delay
Eliminate
Free Baggage
Create
BrandingStylish
Raise
Ground Service
Entrepreneurship 4, Universitas Ciputra, 2015
hi
offe
ring
leve
l
loPrice
Ground Service
DelayAkses
Ketersediaan Jam
Industri Maskapai Indonesia
Lion Air
Maskapai low cost pada umumnya
Air Asia
Free Baggage
Branding
Entrepreneurship 4, Universitas Ciputra, 2015
Profit Model Network Structure Process
CONFIGURATION focusing on the innermost business system
Product Performance
Product System
OFFERING focusing on core product or services
Service Channel Brand Customer Engagement
EXPERIENCE focusing on more customer facing element
Entrepreneurship 4, Universitas Ciputra, 2015
Profit Model Network Structure Process
CONFIGURATION focusing on the innermost business system
Ad-supported
Auction
Bundled Pricing
Cost Leadership
Disaggregated Pricing
Financing
Flexible Pricing
Float
Forced Scarcity
Freemium
Installed Base
Licensing
Membership
Metered Use
Micro transactions
Premium
Risk Sharing
Scaled Transactions
Subscription
Switchboard
User-defined
Entrepreneurship 4, Universitas Ciputra, 2015
Profit Model Network Structure Process
CONFIGURATION focusing on the innermost business system
Alliances
Collaboration
Complementary Partnering
Consolidation
Coopetition
Franchising
Merger / Acquisition
Open Innovation
Secondary Markets
Supply Chain Integration
Entrepreneurship 4, Universitas Ciputra, 2015
Profit Model Network Structure Process Product
PerformanceProduct System Service Channel Brand Customer
Engagement
OFFERING EXPERIENCECONFIGURATION
HOW YOU ORGANIZE AND ALIGN YOUR TALENT AND ASSETS – focused on organizing company assets, hard, human or intangible in unique ways that create value. Structure innovation also help attract talent to the organization by creating supremely productive working environment or fostering a level of performance that competitors can’t match
Entrepreneurship 4, Universitas Ciputra, 2015
Profit Model Network Structure Process
CONFIGURATION focusing on the innermost business system
Asset Standardization
Competency Center
Corporate University
Decentralized Management
Incentive System
IT Integration
Knowledge Management
Organizational Design
Outsourcing
Entrepreneurship 4, Universitas Ciputra, 2015
Profit Model Network Structure Process Product
PerformanceProduct System Service Channel Brand Customer
Engagement
OFFERING EXPERIENCECONFIGURATION
HOW YOU USE SIGNATURE OR SUPERIOR METHODS TO DO YOUR WORK – involve the activities and operations that produce and enterprises primary offerings. Innovating here requires a dramatic change from “business as usual” that enables the company to use unique capabilities, function efficiently, adapt quickly and build market – leading margins.
Entrepreneurship 4, Universitas Ciputra, 2015
Profit Model Network Structure Process
CONFIGURATION focusing on the innermost business system
Crowdsourcing
Flexible Manufacturing
Intellectual Property
Lean Production
Localization
Logistics Systems
On-Demand Production
Predictive Analysis
Process Automation
Process Efficiency
Process Standardization
Strategic Design
User-Generated
Entrepreneurship 4, Universitas Ciputra, 2015
Product Performance
Product System
OFFERING focusing on core product or services
Added Functionality
Conservation
Customization
Ease of Use
Engaging Functionality
Environmental Sensitivity
Feature Aggregation
Focus
Performance Simplification
Safety
Styling
Superior Product
Entrepreneurship 4, Universitas Ciputra, 2015
Product Performance
Product System
OFFERING focusing on core product or services
Complements
Extensions/ Plug-ins
Integrated Offering
Modular Systems
Product Bundling
Product/Service Platforms
Entrepreneurship 4, Universitas Ciputra, 2015
Service Channel Brand Customer Engagement
EXPERIENCE focusing on more customer facing element
Added Value
Concierge
Guarantee
Lease or Loan
Loyalty Programs
Personalized Service
Self-Service
Superior Service
Supplementary Service
Total Experience Management
Try Before You Buy
User Communities/ Support Systems
Entrepreneurship 4, Universitas Ciputra, 2015
Service Channel Brand Customer Engagement
EXPERIENCE focusing on more customer facing element
Context Specific
Cross-Selling
Diversification
Experience Center
Flagship Store
Go Direct
Indirect Distribution
Multi-Level Marketing
Non-Traditional Channels
On-Demand
Pop-Up Presence
Entrepreneurship 4, Universitas Ciputra, 2015
Service Channel Brand Customer Engagement
EXPERIENCE focusing on more customer facing element
Brand Extension
Brand Leverage
Certification
Co-Branding
Component Branding
Private Label
Transparency
Values Alignment
Entrepreneurship 4, Universitas Ciputra, 2015
Service Channel Brand Customer Engagement
EXPERIENCE focusing on more customer facing element
Autonomy and Authority
Community and Belonging
Curation
Experience Automation
Experience Enabling
Experience Simplification
Mastery
Personalization
Status and Recognition
Whimsy and Personality