Strategies for Resolving Workplace Conflict Intro. Presentation
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Strategies for Resolving Workplace Conflict NEXT • Module Overview. • Topic 1: Clarifying the Issues in a Conflict Situation. • Topic 2: Collaborating to Resolve Conflicts.
Strategies for Resolving Workplace Conflict Intro. Presentation
Strategies for Resolving Workplace ConflictNEXTModule
Overview.Topic 1: Clarifying the Issues in a Conflict
Situation.Topic 2: Collaborating to Resolve Conflicts.Strategies
for Resolving Workplace ConflictNEXTConflicts:Interfere with
teamwork.Decrease morale.Lower productivity.To resolve conflict,
you must confront it.Turn conflict into a positive
experience.NEXTTopic 1: Clarifying the Issues in a Conflict
SituationRecognize how to clarify the issues in a
conflict.NEXTPicking Your Fights
Confront or walk away?Pick your fights wisely.NEXTExamining the
Issues
NEXTPotential Causes of Conflict
Events.Patterns of behavior.Systemic structure.Mental
models.NEXTDetermining What is Causing Conflict
Treat each conflict as unique.No two conflicts are the
same.NEXTIdentifying the Needs of Those Involved
Your own needs.Those of Others.Find a resolution that satisfies
everyone.
