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Strategic)Business)Leader)2019)
Train&the&Trainer&– How$to$deliver$more$
effectively
Dr. Constantine&“Dino”&Kiritsis
Embracing*change.*Shaping*futures.*Together
Agenda
Your+Trainer+– Dr. Constantine*“Dino”*Kiritsis! Becoming*an*effective+trainer+– tips,*ideas*&*samples! What*to*do*when*students*do+not+have+professional+experience! Interacting+with+students+&+inspiring+them! Preparing+&+Developing+Cases+&*discussion! Using+Videos+to+link+with+SBL+concepts! Organizing*time! Using*my*flowchart+methodology! Structuring a*course
Embracing*change.*Shaping*futures.*Together
Please…
Be*open…
Interact…
Ask*questions…
My#contact#details:
Dr.*Constantine*“Dino”*Kiritsis
Embracing*change.*Shaping*futures.*Together
1.#Strategic#Business#Leader#– syllabus#areas#and#skills
Strategic*Business*Leader
Leadership
Organisational*control*and*audit
Analysis
Governance
Finance*in*planning*and*decision@making
Scepticism
Strategy
Innovation,*performance*excellence*and*change*management
Evaluation
Risk
Communication
Technology*and*data*analytics
Commercial*acumen
Embracing*change.*Shaping*futures.*Together
The$Exam$(reminder)
4*hour*duration*allowed*(240*minutes)
12+*pages*of*case*study*information
50*marks*to*pass
100*marks,*80*for*technical*content*and*20*for*professional*skills
All*questions*are*based*on*same*scenario
The*emphasis*is*on*a*combination*of*technical*and*professional*skills
Embracing*change.*Shaping*futures.*Together
3.#A#different#teaching#approach
Different#teaching#approach
! The*number of*topics! The*practical#“common#sense”nature
! Demonstrate*professionalism*–LEARNING*vs*DOING
Embracing*change.*Shaping*futures.*Together
4.#The#Main#Differences
! Role*of*student*
! Formats
! Audience*
! Verb*used*– task*based
! Mark*allocation
! Professional*skills*marks
Embracing*change.*Shaping*futures.*Together
Technical*content*is*similar*but*…*how*students*need*to*use*it*in*Strategic*Business*Leader*is*very*different
5.*Change*in*teaching)approach)and)skills)change*needed*(1)
! Understanding*the*holistic)nature)of*the*exam
! Focus*on*application! Simulate)Work)experience! Design*courses*to*incorporate*student)interaction,)questions)and)feedback
Embracing*change.*Shaping*futures.*Together
Technical*content*
is*similar*but*…*
how*students*need*
to*use*it*in*
Strategic*Business*
Leader*is*very*
different
5.1*Change*in*teaching)approach)and)skills)change*needed*(2)
! Focus*on*developing)each)professional)skill)(i.e.*scepticism)*
! Make*students*understand*“Professionalism”
! Writing)styles)/*Formats*–Professional*writing*skills
Embracing*change.*Shaping*futures.*Together
6.#What#is#the#flow#of#the#Strategic#Business#Leader#course?
Embracing*change.*Shaping*futures.*Together
Understanding+HOLISTICSBL+– 2018
©+Dr.+Constantine+‘Dino’+Kiritsis
Embracing*change.*Shaping*futures.*Together
7.#Sample#way to deliver SBL#using the flowchart sequence
! The*key*areas*to*pass*– 100#AREAS#to#‘master’! The*Flowchart*Methodology
! Knowledge*&*Skills
12
Embracing*change.*Shaping*futures.*Together
8.#The#flowchart#helps#in…
! Organising the#knowledge#areas#(content)*for*SBL
! Managing your*course*into*smaller#‘chunks’#of*info
! Understanding the*material*in*a*logical#way#(not*the*only*way,*but*a*useful*way)
! Identifying important#or#“key”#terms#/*areas*in*order*to*prepare*for*the*exam*(close*to*100*areas)
! Understanding what*areas*are*relevant#and/or#dependent#with*others
! Understanding where#to#‘look#at’#when#attempting#a#requirement#(is*it*a*question*on*risk?*A*question*relating*to*choice?*A*question*on*an*external*issue?)
! Understanding the*“HOLISTIC”#approach*or*the*“INTEGRATED”#approach*required
! Disclaimer:+The2flowchart2cannot2get2the2students2through2on2its2own!
Embracing*change.*Shaping*futures.*Together
The$100$areas$– index$Corporate*Governance*– Why?
Agency*theory
Key$concepts:
o*Integrity
o*Transparency
o*Responsibility
o*Independence
o*Honesty
o*Accountability
o*Fairness
o*Judgement
o*Probity
Stakeholders
Stakeholder*Mapping
Normative*vs*Instrumental
Institutional*Investors
Board*of*Directors*K Role
Composition$&$committees
! Risk*committee
! Remuneration*committee
! Audit*committee
! Nominations*committee*
Director’s*remuneration*&*rewards
Role*of*Chairman,*CEO*
Unitary*vs*two*tier*boards*(+/K)
NED’s*and*role
Induction*&*CPD
Diversity
Disclosure*(mandatory*– voluntary)
BoD effectiveness*(how?)
Rules*vs*Principles*&*limitations*of*governance
Public*sector*governance*&*3*E’s*criteria
Contribution*of*codes?
Risk*Management
Dynanic Risk
ALARP*Principle*
Risk*process
! Identification
! Prioritization/assessment*(heat*mapping)
! Strategy*(TARA)
! Monitor
Types*of*risks (Strategic**/*Operational*Risk)
Risk*Mapping
Risk*Strategies*(TARA)
ERM*– COSO
Related*&*Correlated*Risk
Risk*culture &*Risk*appetite
Role*of*risk*manager
Internal*Controls*– “sound”*IC
Internal*Audit*– objectives?
Internal*Control*system
Information*Flows*for*Management*Reporting
Internal*Audit*&*Independence
Corporate*Social*responsibility*(Carroll)
Profession*&*Professionalism
Code*of*Ethics*&*Professional*Values
Tucker’s*5*step*model*K ethical*decisions
Social*Responsibility*of*Accountants
Professional*Codes*of*Ethics*(i.e.*IESBA)
Conflict*of*Interest,*Ethical*threats*&*Safeguards
Corruption*
Integrated*Reporting*&*Value
Embracing*change.*Shaping*futures.*Together
The$100$areas$– index$(continued)Cyber*– security*(methods)
E<business*(types,*pros*&*cons)*< full
Disruptive*technology*&*examples
’s*theory
Marketing*Mix*in*the*digital*era*
Market*Segmentation
Supply*chain*management*/*e<procurement
SWOT*analysis
Organizational*Culture*< Web
Ansoff’s*growth*matrix
Growth*methodologies*(common)
! Franchising*/*Licensing*
! Internal*growth*(organic)
! Mergers
! Acquisitions
! Joint*Ventures
15
PID
Project*manager*vs*Project*Sponsor
Elements*of*a*project*Plan
Post*implementation*review
Post*audit*review
Leadership*/*Leadership*Traits
Entrepreneurship*/*Intrapreneurship
Financial*Analysis
Short*&*Long*term*financing
Forecasting*&*Budgeting
Variance*Analysis
Investment*appraisal
Ratio*Analysis
Costing
SAF*– Suitability,*Acceptability,*Feasibility
Business*Structures
Outsourcing*pros*&*cons*&*Harmon’s*Matrix
Shared*Services
Collaborative*working
Business*process*redesign
Change*Management
Lewin’s*model
Balogun*Hope*Hailey*model
POPIT*model
Resistance*to*change
Project*Management
Project*Constraints
Business*Case,*CBA*&*Risks
6*capitals*of*an*integrated*report
Environmental*&*sustainability*accounting
Vision*&*Mission
PESTEL*(environment)
5*Forces*(competition)
Diamond*(national*comp.*advantage)
Scenarios
Capabilities,*Resources*&*Competencies
CSF’s*&*KPI’s
Balanced*Scorecard
Baldrigdge
Benchmarking
Generic*Strategies
BCG*matrix
Value*Chain
Big*data*(3*V’s)*
Cloud*Systems*(pros*&*cons)
Data*Analytics*&*Business*Intelligence
Embracing*change.*Shaping*futures.*Together
9.#The#flowchart#and#how#it#works! The*logic*– the*holistic*approach! The*interdependencies! The*colors! Blue:*Governance*&*Risk! Yellow:*Analysis! Red:*Choice! Green:*Implementation
! Dark#Red#Boxes:*Professional*skills*embedded*throughout
Embracing*change.*Shaping*futures.*Together
10.$Training$on$the$management$of$time
! Reading*&*Annotating*the*case:*40*– 60*min.*apx.
! Reading$the$background$to*the*case! Scan$the$list$of$exhibits! Read$the$requirements! Read$the$exhibits$$@ once*requirements*have*been*identified
! Objective:*What*are*the*implications*of*what*you*are*reading*– what$are$the$issues$the*organization*is*currently*facing.**
! Writing*&*Planning:*200*min.*apx.*(2.5*min*per*technical*mark*(of*40*min,*or*2.2*if*60*min).*Professional*Skills*are*EMBEDDED*in*this*part,*NOT*EXTRA)*
Key*point:*Make*sure*you*train*candidates*how$to$annotate$(examples)
Embracing*change.*Shaping*futures.*Together
11.#Creating#a#dynamic#learning#environment#3 Running#classroom#discussion! Why*participation*matters
! Be*aware*of*different#learning#styles#and*how*to*deal*with*them*(LIVE)
! Tips*on*increasing#participation#(LIVE)
! Establish*a*culture#of#sharing#and#openness#early#on#(LIVE)
! Plan#activities#to*support*participation! Teach*the*class*to*participate
Embracing*change.*Shaping*futures.*Together
11.1#From#your#part…
Be*genuine – Be*yourselfUse*your*own*experience
Remember*it*is*about*how#you#make#them#feel not*what*you*tell*themBeing*humble
Trainerpreneurship (Kiritsis,#2018)
HumorMovement#&#Voice
Embracing*change.*Shaping*futures.*Together
The$80/20$principle$and$how$to$use$it$in$
class
Embracing*change.*Shaping*futures.*Together
12.$Developing$cases$– using$cases$– Delivering$cases$&$videos! How*to*use$cases$(LIVE)! How*to*deliver$the$story$(LIVE)
! What*types$of$cases$to*use*(LIVE)! How*to*show$the$videos$(LIVE)
! Activities:$Games,*Simulations,*Role*plays
! In*order*to*ensure*buyDin,*you*should*establish*rules*at*the*beginning*of*your*session.*
Embracing*change.*Shaping*futures.*Together
13.$The$value$of$story$telling$(or$story$showing)$&$debriefingLive*examples
Picking$a$topic from*SBL*and$making$a$real$caseA$story$(case)$on$corporate$governance$&*how*to*debrief*(LIVE)
A$story$on$Critical$Success$Factors$and*how*to*debrief*(LIVE)
Important:*The$importance$of$CPD$for$us$as$trainers$when$teaching$SBL…(see$next$slide)
Embracing*change.*Shaping*futures.*Together
Mini$Activity$– Building$a$case
Embracing*change.*Shaping*futures.*Together
14.$Broader$business$awareness$– Interacting$effectively$with$studentsHow*can*we*encourage*broader*business*awareness*(for$us$as$well)?! Ethics$and$Professional$Skills$module
! Homework/classwork*research*(pre?course*work)
! Watch$movies
! Read*books/Listen*to*podcasts
! Guest*speakers
! Follow$current$events
Embracing*change.*Shaping*futures.*Together
15.$Teaching$the$theories$&$models
Embracing*change.*Shaping*futures.*Together
Environment:+PESTEL+mainly+&+5+Forces
Competition:+5+Forces+mainly+&+PESTEL
Performance:+Baldridge,+Balanced+Scorecard,+CSFs+&+KPIs,+Benchmarking,+BCG
Evaluation+of+Strategies:+Generic+Strategies+/+Strategic+Clock+&+SAF
Position+Analysis:+SWOT,+including+areas+from+other+models
Portfolio+or+Subsidiary+performance+analysis:+BCG+Matrix
Value+(or+value+activities)+or+“coordination”+of+activities+:+Value+chain+&+discussion+of+supply+chain
Directions+for+Growth:+Ansoff’s+matrix
A+way+to+teach+theories+&+models:+Identify+the+key+word+– NOT+the+model+– Using+the+word for+a+story
Embracing*change.*Shaping*futures.*Together
A"way"to"teach"theories"&"models:"Identify"the"key"word"– NOT"the"model"; Using"the"word for"a"story
19/07/201927
National"competitive"advantage:"DiamondStakeholders"– interest"&"influence:"Mendelow MatrixRisk"Management"Process"(full):"Risk"ID,"Assessment,"Strategies,"MonitoringRisk"Strategies:"TARARisk"Heat"Map:"Impact"by"LikelihoodSocial"Responsibility:"Carroll’s"TheoryCorporate"Governance"Arrangements:"Board?"NEDs?"Chairman"&"CEO?"Committees?"Diversity?"Family?"Code?"
Embracing*change.*Shaping*futures.*Together
A"way"to"teach"theories"&"models:"Identify"the"key"word"– NOT"the"model"Using"the"word for"a"storyMarketing"Mix/Elements:"7PsWhy"Market"online"/"Why"do"eDcommerce: 6"I’"theoryCorporate"Culture:"Cultural"WebOutsourcing:"Harmon’s"MatrixChange:"Lewin’s"3"stage"model"or"POPIT"(depending"on"question)Big"Data:"3"Vs Theory,"Knowledge"Management,"Cloud,"Business"Analytics"+"Security,"Privacy"etc.Ethical"Decision"making:"Tucker<IR>"D Integrated"Reporting
Disclaimer:"These%terms%do%not%cover%all%possible%terms%coming%up,%but%may%be%considered%more%common.
19/07/201928
Embracing*change.*Shaping*futures.*Together
! Fairness
! Openness*/*transparency
! Independence*
! Probity*/*honesty*
! Responsibility
! Accountability
! Reputation*
! Judgement
! Integrity
Exam%technique:%Key%concepts%for%Corporate%Governance%areas%(Critical%Success%Slide!)%
Embracing*change.*Shaping*futures.*Together
Important*link
https://learningcommunity.accaglobal.com/sbl
Embracing*change.*Shaping*futures.*Together
16.$Professional$Skills$and$how$to$teach$them
! The*importance*of*EPSM!
! Using*an*article$or$an$exhibit to*use*all*(in*some*cases)*professional*skills*(Live$example$in$class)
! Your$turn:$Activity*live*in*class*
Embracing*change.*Shaping*futures.*Together
Professional*skills
17.$Professional$skills$marks
AnalysisScepticism
EvaluationCommunication
Commercial*Acumen
Embracing*change.*Shaping*futures.*Together
Communication
Inform concisely,*objectively,*and*unambiguously,*while*being*sensitive*to*cultural*differences,*using*appropriate*media*and*technology.
Persuade using*compelling*and*logical*arguments*demonstrating*the*ability*to*counter*argue*when*appropriate.
Clarify1and*simplify*complex*issues*to*convey*relevant*information*in*a*way*that*adopts*an*appropriate*tone*and*is*easily*understood*by*the*intended*audience.
Embracing*change.*Shaping*futures.*Together
Commercial*acumen
Demonstrate*awareness*of*organisational*and*wider*external*factors*affecting*the*work*of*an*individual*or*a*team*in*contributing*to*the*wider*organisational*objectives.
Use*judgement*to*identify*key*issues*in*determining*how*to*address*or*resolve*problems*and*in*proposing*and*recommending*the*solutions*to*be*implemented.
Show*insight*and*perception*in*understanding*work*related*and*organisational*issues,*including*the*management*of*conflict,*demonstrating*acumen*in*arriving*at*an*appropriate*solutions*or*outcomes.
Key*way*to*understand*this*skill:*“Outside)in”)(discussed)in)class)
Embracing*change.*Shaping*futures.*Together
Analysis*
Investigate relevant*information*from*a*wide*range*of*sources,*using*a*variety*of*analytical*techniques*to*establish*the*reasons*and*causes*of*problems,*or*to*identify*opportunities*or*solutions.
Enquire of*individuals*or*analyse*appropriate*data*sources*to*obtain*suitable*evidence*to*corroborate*or*dispute*existing*beliefs*or*opinion*and*come*to*appropriate*conclusions.
Consider1information,*evidence*and*findings*carefully,*reflecting*on*their*implications*and*how*they*can*be*used*in*the*interests*of*the*department*and*wider*organisational*goals
Key*way*to*understand*this*skill:*“Why”
Embracing*change.*Shaping*futures.*Together
Scepticism
Probing(deeply*into*the*underlying*reasons*for*issues*and*problems,*beyond*what*is*immediately*apparent*from*the*usual*sources*and*opinions*available.
Question facts,*opinions*and*assertions,*by*seeking(justifications(and*obtaining*sufficient(evidence(for*their*support*and*acceptance.
Challenge(information*presented*all*decisions*made*where*this*is*clearly*justified,*a*professional*And*courteous*manner>*in*the*wider*professional,*ethical,*organisational,*or*public*interest
Scepticism)demo)– in)class)(live))
Key*way*to*understand*this*skill:*Not)taking)things)for)granted)– challenging)and)questioning)what)the)requirement)includes
Embracing*change.*Shaping*futures.*Together
General*principles*of*professionalism*(I)
Professional*skills*marks
! Making*the*most*important*or*crucial*points
! Showing*a*clear*understanding*of*the*underlying*issues*and*integrating*knowledge
! Only*making*relevant*points
! Not*repeating*points
! Addressing*the*requirements*as*written
Embracing*change.*Shaping*futures.*Together
General*principles*of*professionalism*(II)
Professional*skills*marks
! Showing*an*ability*to*prioritise*and*make*points*in*a*logical*and*progressive*way
! Structuring*and*presenting*the*answer*in*a*professional*manner
! Evidencing*sound*knowledge*from*underpinning*exams
! Demonstrating*professionalism
Embracing*change.*Shaping*futures.*Together
The*five*separate*professional*skills*will*always*be*tested*in*each*exam
Professional*skills*marks
! Understand*the*meaning*of*each*skill
! Understand*the*three*discrete*aspects*of*each*skill
! Marked*against*grid*with*descriptions*of:
• Not*at*all• Not*so*well• Quite*well• Very*well
Embracing*change.*Shaping*futures.*Together
18.$Managing$Questions$and$Answers$(1/2)
When*you*are*creating*questions:
Keep*them*short.*
Make*sure*questions*are*distributed*evenly*throughout*the*group.
Avoid*vague*or*unfocussed*questionsA*questions*need*to*relate*to*the*training.
•Avoid*questions*that*could*lead*to*disclosure*or*confession*that*will*make*your*participants*uncomfortable.*
Embracing*change.*Shaping*futures.*Together
18.1$Managing$Questions$and$Answers$(2/2)
Responding$to$AnswersAcknowledge*every*contribution*that*a*participant*makes.
Respond*to*answers*immediately,*even*though*you*may*have*to*defer*the*answer.*
Congratulate*correct*answers*professionally.*Be*careful*to*be*positive*and*not*condescending.Correct*misperceptions*and*wrong*answers*as*they*occur.
Point*out*the*merits*even*in*wrong*answers.Check*for*understanding*of*SBL*concepts*as*you*provide*your*answers.
Embracing*change.*Shaping*futures.*Together
19.$When$&$How$to$use$the$specimen$papers$(cases)$from$ACCA! The*issue*of*coverage$of$material! The*issue*of*understanding$the$case$holistically$
! When$to$start$questions$on*the*case! Pre7work*by*students*– IDEAS
! Sending*the*case*to*students@
! Time*in*class@
! Using*it*(the*same*case)*for*3*– 4*sessions@
! Using*all*Specimens
Embracing*change.*Shaping*futures.*Together
20.$Conducting$a$classroom$discussion$3 Questioning$style! Use*of*current$events! Example*(Live)
! Picking$an$article$on3line$and*linking*it*with*a*topic
! Using*other$types$of*cases
! Use*“Open*questions”:*How*do*you*feel*about*the*incident?What*do*you*feel*would*happen*if…?
Embracing*change.*Shaping*futures.*Together
21.$The$good$points$to$mention!
! Only$one$case$+$story$line$to$work$on! Professional$marks$are$earned$at$the$same$time$as$the$knowledge$marks
! After*the*first*couple*of*hours*you*will*be*more*familiar*with*the*exhibits*and*case*information*and*take$less$time$looking$for$your$annotated$areas that*will*help*you*answer
44
Embracing*change.*Shaping*futures.*Together
It*is*assumed*that*students*will*have*acquired*a*foundation*of*knowledge*and*understanding*from*previous*learning*from*the*applied*knowledge*and*applied*skills*examinations
22.#What#is#assumed#for#Strategic#Business#Leader?
Embracing*change.*Shaping*futures.*Together
23.$Business$English$
Key*skills*needed*are*to:
! Read
! Understand
! Synthesize*the*information
! Develop*a*cohesive*argument*for*your*answer*
Embracing*change.*Shaping*futures.*Together
24.$Why$do$I$need$to$refer$back$to$previous$exams?
! Tasks*in*the*Strategic*Business*Leader*exam*will*be*wide*ranging*and*cover*many*areas,*therefore*many*of*the*techniques*and*areas*examined*at*the*earlier*levels*are*likely*to*be*applicable*to*the*kind*of*tasks*set*in*Strategic*Business*Leader
! However,*the*emphasis*will*be*on*awareness and*not*the*detail
! In*Strategic*Business*Leader*particular*theories*or*models*may*not*be*specified*in*the*requirements*but*knowledge*of*them*is*likely*to*catalyse*a*structure*to*help*develop*an*answer
Embracing*change.*Shaping*futures.*Together
25.$Example$requirement$2 from$Specimen$3$(2a)
Required:
Prepare*briefing*notes*for*the*board*of*Nehby on*the*following:
(a)*An*explanation*of*the*appropriateness*to*Nehby Company*of*diversifying*risk*by*going*into*the*hotel*business.*(6$marks)
Professional*skills*marks*are*available*for*demonstrating*scepticism in*questioning*the*appropriateness*of*diversification*for*Nehby.*(2$marks)
Embracing*change.*Shaping*futures.*Together
Model*Answer
FAO:*The*Board*of*Nehby
Diversification*strategy
Diversification*can*help*with*mitigating*risks.*The*ideal*form*of*diversification*is*to*engage*in*activities*which*behave*in*exactly*
opposite*ways*(new*market*new*product).*When*sales*and*profits*are*relatively*low*in*one*area,*the*adverse*consequences*can*be*
offset*by*participation*in*a*sector*where*sales*and*profits*are*relatively*high.*Both*strategies,*restaurant*or*hotel*options,*are*
operating*in*the*hospitality*sector*and*although*the*hotel*is*development*beyond*the*present*product*and*market,"it"is"still"within"the"broad"confines"of"the"‘industry’. They*are*both*driven*by*and*dependent*on*a*strong*economy*and*will*move*in*the*same*direction*with*fluctuations*in*the*economy.*
However,*risk"might"be"partially"reduced"by*spreading*the*activities*into*operations*in*different*areas*of*the*hospitality*industry*such*as*restaurants*and*hotels.*Poor*performance*in*one*area*can*potentially*be*offset*by*good*performance*in*another*area,*so*
spreading*risk*is*a*strategy*you*can*potentially*use*to*reduce*total*risk*for*Nehby.*However,*in*order*to*generate*substantial*
reductions*in*unsystematic*or*specific*risk,*Nehby would"have"to"move"into"markets"outside"the"hospitality"business."
Nehby might"obtain"benefits"from"geographical"diversification"with*the*development*of*the*hotel,*as*you*would*be*operating*in*a*different*region*in*Ceeland.*John*has*identified*that*the*restaurant*business*in*the*capital*is*becoming*increasingly*more*
competitive.*Opening"a"hotel"in"the"north"of"Ceeland may"have"a"positive"impact"on"revenues"as*the*north*is*being*identified*as*a*high*growth*area.*Total*risk"could"be"reduced"as*your*portfolio*becomes*geographically*spread.
Embracing*change.*Shaping*futures.*Together
26.$Structuring$your$training$0 Stages$of$study
Learning*phase
Revisionphase
Final*prep(mock*exam)
Embracing*change.*Shaping*futures.*Together
Remember
It*is*a*“Practical”*exam
Students*need*to*be*“Professional”
The*exam*attempts*to*simulate*real*work related*issues
Knowledge*is*useful*but*only*if*applied*in*a*practical*setting
Content*is*extensive*and*takes*time
Professional*skills*should*be*delivered*throughout to*make*candidates*familiar*with*the*terms
Embracing*change.*Shaping*futures.*Together
27.$Answer$plan$. A$system$(template)$to$use
! READ$&$ANNOTATE:$the*questions*AND exhibits
! ROLE: what*is*your*role?! FORMAT:$what*is*the*format*required?
! AUDIENCE: who*are*you*writing*to?! VERB: what*is*the*verb?
! MARKS:$what*is*the*mark*allocation?! SKILL:$what*is*the*professional*skill*required?! THEORIES/MODELS:$any*theories*or*models*to*use?
! PLAN$your*answer!
Embracing*change.*Shaping*futures.*Together
28.$Overall$tips$for$students.$Inform$them$to…
! Address*the*requirements as*written,*taking*particular*notice*(again!)*of*the*verbs*used! Make*sure*they*include*the*most*important,*relevant$and*crucial points*relating*to*the*
requirement.
! Only*make*relevant points*and*try*not*to*include*superfluous*information*or*make*unsupported*points.
! Show*deep/clear*understanding*of*underlying$or$causal$issues$and*integrate*or*link different*sources*of*information*from*various*parts*of*the*scenario*or*different*exhibits*to*make*points
! Avoid$repeating$points*already*made.! Show*ability*to*prioritise and*make*points*in*a*logical*and*progressive*way,*building$
arguments rather*than*using*a*random*or*‘scattergun’*approach*to*answering*the*question.! Structure*and*present*their*answers*in*a*professional$manner$through*faithfully*simulating*the*
task*as*would*be*expected*of*the*person*being*asked*to*carry*it*out*and*always*have*a*clear*stakeholder$focus in*mind*when*constructing*the*answer.
53
Embracing*change.*Shaping*futures.*Together
29.$Layouts:$report/briefing$paper
REPORT/MEMORANDUM/BRIEFING$PAPERTo:*By/From:*Title/about*or*RE:Date:Introduction.Paragraph*2*title.Paragraph*3*title.Conclusion/recommendations/further*action*etc.
Embracing*change.*Shaping*futures.*Together
30.$Layouts:$letters
LETTERSShould*start*with*name*and*address*of*sender,*name*and*address*of*recipient,*date,
Dear*Mr X/Dear*SirConcerning$/$What$the$letter$is$aboutLetter*– divided*into*paragraphs*but*not*usually*numberedFinish*off*with*something*like*“If$you$need$any$further$information$please$do$not$hesitate$to$contact$me”
If*the*letter*starts*‘Dear*Sir’*it*is*usual*to*end*it*‘Yours*faithfully’*If*it*starts*Dear*M.*X/Ms Y’*it*is*common*to*end*it*‘Yours*sincerely’.
Embracing*change.*Shaping*futures.*Together
31.$Layouts:$press$release$
Embracing*change.*Shaping*futures.*Together
32.$Layouts:$slides$and$notes
Embracing*change.*Shaping*futures.*Together
32.$1:$Layouts:$slides$and$notes$(cont.)! State*“Slide$1”$or$“Slide$2”$depending*on*slide*(you*could*draw*an*
actual*slide/frame,*but*it*is*not*required)! State*“Notes”$after*the*slide*bullets! Bullet$points$should*be*appropriate*in*length*and*number! Avoid*repetition! Logical*Structure*– must*be*clear*how*notes*relate*to*the*bullet*
points*on*the*slide! Use*appropriate*language! Make*2*– 3*times*as*many*notes*as*each*bullet
Embracing*change.*Shaping*futures.*Together
33.#Layouts:#Project#Initiation#Document#(PID)
Embracing*change.*Shaping*futures.*Together
34.$Specific$challenges$1 Writing$tips$1$– Guiding$studentsSpacing: The marker needs to understand when they finish writing arequirement; < Be clear.
Introducing & Concluding; Professional answers may require an introductionand a conclusion / recommendation. Make sure they write such sections andunderline them. The marker will not “look for them”!
Defining: The examining team has stated that candidates will not receivemarks for definitions, however it may be relevant to explain certain areas, if thiswould be worth something for the reader.
Embracing*change.*Shaping*futures.*Together
34.$1Writing$tips$2$– Guiding$students
Avoiding harsh or ‘definite’ language6 As candidates simulating the workenvironment they cannot be 100% “sure” in many cases C especially in business– on what will work for a company. Examples of words to avoid: “surely”,“definitely”, ”of course” etc.
80/20 principle
Embracing*change.*Shaping*futures.*Together
35.$When$writing$– tips$for$students
! Use appropriate exhibits and correlating exhibits if they feel issues arerelevant
! Remembering the audience! Avoiding long paragraphs! Using subheadings! Saying “why” as well as “what”! Financial info is there for a reason! Using examples & “assuming” if required! Concluding & Recommending (if required)! Remember: Handwriting!
Embracing*change.*Shaping*futures.*Together
36.$Tips$– From$previous$SBL$Sittings
>*More*focus*needs*to*be*given*to*the*professional*skills*marks.*Advising$students$to$complete$the$EPSM$as$well$as$focusing$on$professional$skills$in$the$classroom$will$help
>*Candidates*are*not*applying*their*knowledge*to*the*scenario*presented,*with*many*just*using*theories*and*basic*knowledge.*If*something*has*not*been*seen*before,*candidates*are*struggling*more*with*this.*The$SBL$exam$contains$a$number$of$tasks$that$require$candidates$to$think$for$themselves.”
“COMMON$SENSE”
Embracing*change.*Shaping*futures.*Together
37.$Sample$question$topics$from$students$to$discuss$&$answer$! Theories*– how*and*when*to*use*them9
! Layouts*– how*to*prepare*‘notes’*for*slides,*how*to*write*briefing*notes,*
headings*&*subAheadings*etc.9
! How*to*read*the*exhibits*– sequence,*time*management*etc.
! Using*phrases*or*paragraphs*of*information*from*the*case*in*answers9
! How*to*use*their*planning*time*efficiently*and*effectively9
! Some*confusion*was*evident*for*some*students*on*the*term*“business*
model”*as*they*confused*it*with*how*the*company*makes*money,*not*a*
‘theory’9
Embracing*change.*Shaping*futures.*Together
38.$Discussion:$Ways$of$using$questions
! Set*pre6course*to*recap*assumed*knowledge! Create*discussion*exercises*based*on*the*scenario! Complete*a*detailed*analysis*of*requirements! Create*answer*plans*only*– in*groups*or*individually! Part*questions*done*in*the*time*given*by*the*mark*allocations! Full*questions*done*in*the*time*given*by*the*mark*allocations! Students*swapping*answers*and*providing*feedback*to*each*other! Hand*out*good/marginal/fail*answers*for*students*to*assess! Tutor*review*of*scripts*and*feedback*general*themes! Tutor*marking*of*technical*and*professional*skills*marks
Embracing*change.*Shaping*futures.*Together
Specimen(Exam(1:(Three*separate*tasks*for*60,*22*and*18*marksSpecimen(Exam(2:(Five*tasks*for*between*18*and*24*marks*each
Specimen(Exam(3:(Four*tasks*for*between*18*and*38*marks*eachSeptember(2018:(Four*tasks*for*between*10*and*40*marks*each
As*there*is*no*predictable*structure,*it(is(important(to(allocate(the(time(at(the(start(of(the(exam and*then*manage*it
39.(The(build(up:(Managing(the(time(available
Embracing*change.*Shaping*futures.*Together
40.$Exam$technique$– an$overview
! Read the*requirement! Instructions*(verbs)! Technical*content! Context
! Allocate*time! Actively*read*scenario*and*plan*answer*– think!! Write answer*! Layout*– format,*appendices,*workings!Writing*style! Emphasis*on*value*added
Embracing*change.*Shaping*futures.*Together
Specimen*Exam*3*– Task*3a*– Planning*templateRequirement*3a:***Recommend with*justification*control*measures*to*track*project*variablesProfessional*skill:
Technical Verbs Answer*pointsPriorities,*Structure, Logical*flow
Time*allocation:*
Commercial*acumen H7:*
Managing*projects*
Recommend*with*
justification*control
measures*for*tracking*major*project*variables*
List*answer points:(Remember*models)*“triple constraint”
Cost*J $21m*budget – need*tenders*– monitoring*(variances)Schedule*(time)*– 9*months*–need*key*milestones/datesScope*– avoid*“creep”*Quality*– physical*inspection,*rectification*costs?
8*x*2.5*=*20*mins
AwarenessJudgementInsight
Approach:Effective*analysisProfessionalism
Exhibit(s):*3
Embracing*change.*Shaping*futures.*Together
Importance+of+a+mock+exam+“day”
! May*be*students’*only*opportunity*to*attempt*a*practice*exam*in*4*hours
! Students*can*reflect*on*the*experience
! Provides*direction*for*“last@minute”*preparation
Reservations! Physical*constraints
! Timing
! Capacity*to*mark
! No*suitable*mock*exam
! Cost*v"benefit
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