Strategic Workforce Solutions

GEORGIA

Workforce training for business success

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Accuracy

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‘The state of Georgia and especially Georgia Quick Start have provided exceptional sup-port for our project. The quality of this training ... is the best we have ever seen.’

– Euisun Chung, Kia Motors Corporation president

Our Commitment to Workforce Excellence

Georgia has the country’s top-ranked workforce training program: Quick Start.

We know you operate in a competitive global market. We know that any startup or expansion needs to get up and running as fast as possible to deliver return on investment. That’s why Quick Start offers you a host of workforce solutions to help you attract, assess, select and train that workforce to your exact specifications. Whether your needs

include job-specific training in advanced manufacturing, professional development of frontline leaders, or training in fields ranging from distribution to customer contact, Quick Start’s workforce solutions help you build the team you need for business success.

We do this every day. And we’re the best in the nation at what we do.

Quick Start provides comprehensive, strategic workforce solutions free of charge for qualified companies. We deploy a unique process in collaboration with your company’s leadership team to define and deliver the strategic workforce solution that’s right for you.

Quick Start delivers customized training programs designed to build the right team with the right skills at the right time for your business. Your commitment to Georgia deserves our complete commitment

to you. This means ensuring both a timely return on investment and long-term sustainability. That’s why Quick Start’s strategic workforce solutions include integrated relationships with a broad set of partners, primarily the Technical College System of Georgia and local leaders in communities across the state.

Quick Start’s workforce development plan for your company will accomplish one clear goal: build a team that has the technical skills, the cultural values, the leadership training, the professional development and the dedication to quality required for your success.

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Precision

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Quick Start – Strategic Workforce Solutions

Technology advances every day. Quick Start advances with it, leveraging the best-in-class resources for the most effective and appropriate training, whether in a classroom, a hands-on lab, or side-by-side with your team members on the line.

Quick Start’s training professionals collaborate with your company’s experts to define your training needs and deliver a total strategic workforce solution customized to your specific requirements.

The business intelligence we bring to the table for our client companies draws from more than four decades of experience in a broad range of industries. Quick Start services can include:

Strategic workforce consultationThis consultation process ensures that Quick Start understands your company’s specific needs and mission and vision. These strategic-level assessments provide the overall goals, milestones and evaluative criteria needed to guide the successful development of a fully customized training program that incorporates your specific technology, procedures and quality measures.

Pre-employment assessment and selectionMany client companies require fast and timely selection of team members for startups and expansions. For these companies, Quick Start is the expert in designing pre-employment training, assessment and selection processes that enable client companies to attract, assess and select the best applicants who meet company-defined criteria.

Customized post-employment and job-specific trainingEach post-employment training program is customized to your company’s own processes, equipment and procedures. Such training is developed through close collaboration among Quick Start’s training professionals, company leadership and company subject-matter experts. Our job-specific training is designed to be flexible and responsive — addressing your exact requirements, and delivered whenever and wherever you need it at your Georgia operations.

Leadership and professional development trainingCompanies need strong teams guided by strong leaders, especially companies that are evolving quickly, integrating acquisitions, or implementing new business practices. Quick Start’s leadership and professional development training programs provide professionals with essential skills to lead others and work effectively in a collaborative, customer-focused work environment.

Precision

Service

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The Quick Start Process

Our goal is to ensure your business success. Doing that requires collaboration and cooperation. Each step in the Quick Start process involves a fully integrated partnership with your company.

To design a customized training plan for your company, Quick Start structures its approach according to the following steps:

1. Company staffing planThe process begins with discussion and understanding of a company’s staffing plan. This plan defines the timeline for company operations, job types, hiring schedule and production timetable. Quick Start understands the need for a company to train the right team members at exactly the

right time according to its startup schedule. The final customized training plan is structured to accommodate your company-defined staffing plan.

2. Needs analysisQuick Start determines the company’s training needs through a project study that often involves sending a team of Quick Start’s training professionals inside a company’s existing operations to systematically analyze the processes and technologies that will be adapted to an operation in Georgia. After the needs analysis, a training plan is submitted to the company for review, revision and approval.

3. Instructional developmentAfter Quick Start and your team define the project’s specific training

needs and requirements, Quick Start works with your subject-matter experts to develop the performance-based training program while observing strict confidentiality through the use of non-disclosure agreements. Training methodologies and materials can include:

Hands-on job simulations Instructor and participant guides and job aids Instructor-led classroom training Interactive, Web-based training Blended learning environments Mobile labs Realistic scenario simulations

4. Delivery of customized workforce training Quick Start delivers the training for new employees whenever your company needs it. Quick Start works with you as a partner in a fully integrated team to identify facilities for training, develop detailed training curricula, and to deliver your total workforce solution.

‘Quick Start helped us standardize our training programs and add new programs to reinforce our existing training plans. American Home Shield has been more than pleased.’

– Rick Ascolese, American Home Shield executive vice president

Quality

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Continuous Improvement in Productivity, Performance and Quality

Whether your business involves manufacturing processes, warehousing and distribution, or customer contact, people remain the most critical factor in successful operations. Your employees need to share a common vision focused on quality and continuous improvement. Quick Start provides a host of customized training targeting all aspects of building committed teams that work smoothly, think critically and communicate effectively.

Productivity enhancementBusinesses are continually pursuing efficiency strategies to reduce costs, improve quality and stay competitive in their market sectors. Today, a broad set of principles and practices classified under the category of “Lean philosophy” are used to minimize waste and increase added value to any operational process. Quick Start has extensive experience in providing customized courses in Lean, as well as facilitating Kaizen events, 5S and value stream analysis.

Performance improvementWork ethics. Collaborative teamwork. Effective communications. Quick Start provides the training needed to teach and develop these

essential skills that enhance performance in any business. Topics ranging from business writing to managing difficult situations and using the latest office automation technologies can be customized for your operations.

Quality assuranceYou want to guarantee the quality of your customer’s interaction with your employees. You also want to guarantee the quality of the product or service you’re offering to the marketplace. On both of these levels, you need customized training in quality assurance that identifies the attributes you want to emphasize, hones the skills required to assess quality, and creates the mindset for continuous improvement in job performance. Only a training program customized to your specific business can accomplish all of these goals.

‘Quick Start training shortened the learning curve ... A big part of our successful startup has been because of Quick Start’s help ... What Quick Start has done for us is phenomenal.’

– Jim Hawk, Toyo Tires president and corporate officer

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Efficiency

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‘The company orientation video Quick Start developed for us helps provide consistent training and gets new hires up and running – all the training material they’ve produced is so high-end.’

– Christian Hersacher, Oracal director of manufacturing engineering and production

Quality Materials for Effective Training

Training materialsTo produce the materials needed for Quick Start’s workforce training projects — everything from job aids to interactive, Web-based systems — Quick Start is staffed across the state with designers, illustrators and experts in technical drawing, computer animation, layout and production.

By having the ability to produce a range of materials customized for each project, no matter your location in Georgia, Quick Start delivers the total workforce training package.

Video and multimedia productionSometimes, nothing works better to communicate a lot of information in a short time than video, and Quick Start’s media technology group has been providing videos — and winning awards — for many years. Employee orientation and process overviews are just a few areas where video is the ideal delivery vehicle. From art direction and lighting to coordinating on-camera talent and scriptwriting, the group produces compelling work that both engages the viewer and communicates the company’s message.

And video can be just a beginning. Just as companies’ needs are different, Quick Start has a broad range of media services to call on

to provide the best solution, from audio production to still photography and other digital media, depending on the scope and requirements of the project.

Innovative online workforce solutionsQuick Start has extensive experience in using the latest in interactive, Web-based technologies to efficiently and effectively accomplish company-defined goals. These technologies can be deployed throughout the workforce development process, from selection and pre-employment assessment, to customized, post-employment, job-specific training. Using digital technologies throughout the training process helps ensure that the company’s workforce is both confident and capable in working with advanced manufacturing systems.

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Your Training – Your Plan

Your business has unique training needs. That’s why Quick Start develops a unique, customized training plan for each client company. Below is a summary overview of the broad scope of training services Quick Start can provide free-of-charge for your company.

Strategic workforce consultation

Your training plan usually begins with your hiring plan. You need to have the right people trained for the right jobs at the right time. Quick Start’s strategic workforce consultation begins with a project study that allows us to define our shared goals, map out a timetable, and launch the process for developing and delivering your customized workforce training.

During this project study, Quick Start’s training professionals work with your subject-matter experts to become a part of your team to guarantee your training meets your business goals. The needs analysis can include:

Process and task analysis Job analysis

Organizational analysis Maintenance Skills Assessment

Pre-employment assessment and selection solutions

When your training plan calls for help recruiting, assessing and selecting new employees, Quick Start provides customized pre-employment training that allows you to select the best. Our pre-employment training helps assess candidates according your defined criteria and preview their skills. In addition, this pre-employment training can increase employee retention by ensuring that candidates have realistic expectations. This training can include:

Orientation sessions Task simulations Teamwork simulations

Interviewer skill Full-scale assessment development center development

Customized post-employment and job-specific training

Once you have your team identified, Quick Start delivers customized post-employment and job-specific training to prepare your employees for maximum effectiveness and efficiency.

t Core skills training This training covers the fundamental knowledge that is relevant to your business, whether it involves manufacturing, service, warehouse/distribution, biotech or assembly. Depending on your training needs, core skills training can include courses in:

Quality and safety Customer contact skills

Office automation and Industry knowledge technology and terminology

t Process trainingQuick Start provides new employees with a thorough overview of your company’s processes and the logic behind them. This type of overview provides a foundation for cross-training, as well as the specific job training that follows. Process training can cover:

Process/documentation flow Policies and procedures

Systems and technologies Performance measures and standards

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t Job-specific trainingYour business has its own processes and procedures. You might operate with proprietary methods or technologies. Quick Start’s job-specific training is custom-designed to meet the exact needs of your employees, equipment and processes. Training is delivered through the most effective methods, including:

Structured on-the-job training Printed job aids for use on the floor

Computer simulations Multimedia modules delivered on of actual equipment CD or via company intranet

t Advanced manufacturing trainingIf automated, computer-controlled equipment is part of your manufacturing process, your employees need enhanced technical, critical thinking and troubleshooting skills. Your training plan can include hands-on training or computer simulations of your specific equipment, where employees train in the safety of a virtual environment before taking their places on the line. Quick Start’s expertise includes:

Electrical fundamentals Robotic work cell operation

Plant floor maintenance Human-machine interface, control theory and information networks

Integrated manufacturing Pneumatics, hydraulics, variable systems frequency drive, servo-positioning

Quality, productivity enhancement, leadership and professional development

t Quality and productivity enhancement trainingNo business competes successfully without an emphasis on quality. We also know that no business maintains its competitiveness without an emphasis on continuous improvement. Quick Start offers training to help you increase quality, minimize waste and maximize value. Topics can include:

ISO 9000 Lean manufacturing concepts and tools

Statistical process control Manufacturing process optimization

Practiced Mean Time to Failure root cause identification Repair (MTTR)

t Leadership development trainingManagers, supervisors and others in leadership roles need to have the ability to direct and motivate your team behind a shared mission and vision. Courses can include:

High-performance leadership Alignment of vision Managing change

Organizational intelligence Developmental coaching Precision teams

t Professional development trainingNo team can be effective without skills in communication, time management and teamwork. Quick Start’s professional development courses can include:

Conflict resolution Business writing Customer service

Business ethics Train-the-trainer Problem solving

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Excellence

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‘Quick Start and the Technical College System of Georgia are two of the state’s best assets for attract-ing new business to Georgia. Their commitment to a quality workforce makes a real difference.’

– Gov. Sonny Perdue

The Technical College System of Georgia

The Technical College System of Georgia (TCSG) works hand-in-hand with Quick Start as part of Georgia’s acclaimed workforce development and technical education system. The TCSG operates a statewide network of colleges with multiple campuses that make state-of-the-art technical education available within 30 minutes of every community in Georgia.

Your area technical college offers numerous workforce development services including support for applicant recruitment, on-campus job fairs, training facilities and continuously updated programs designed to produce graduates with the skills you need, whether you’re looking for

technicians, managers or administrators. The colleges maintain close, integrated relationships with area business and industry to make sure their programs and services are aligned to the demands of today’s real-world workplace.

Corporate contract trainingStartup training is only the beginning for any company. Today’s constantly changing marketplace requires continuous improvement to make sure employees have the skills to keep your business competitive. That’s why the colleges in the TCSG also serve as the third partner in your Quick Start training plan. Once Quick Start has completed your startup training, your area technical college delivers customized, corporate contract training to address ongoing workforce needs.

HOPE Scholarship and HOPE Grant Programs The HOPE programs are excellent resources for funding certain training for a company’s team members. The HOPE Scholarship is provided to high school graduates who maintain a “B” average, while the HOPE Grant covers tuition and fees with no minimum academic requirements for students who wish to pursue technical certificates or diplomas. Together, these two programs ensure that appropriate funding is available for tuition-free education and training.

75 Fifth Street NW, Suite 400Atlanta, GA 30308

404.253.2800www.GeorgiaQuickStart.org

‘I expected Quick Start to be good trainers. They were fantastic trainers. I expected them to understand

our business. But they were part of our business.’– Bruce Beasley, Bass Pro Shops

vice president of distribution