Strategic Review of Strategic Review of Carer SupportCarer Support

Stage 3Stage 3

Clare CotterClare Cotter

1414thth December 2009 December 2009

The VisionThe Vision

Every carer has a named Every carer has a named worker in their community, worker in their community, who through a range of who through a range of activities is able to respond activities is able to respond to their individual to their individual emotional and / or practical emotional and / or practical needsneeds

The VisionThe Vision

How did we get there?How did we get there?

Named WorkerNamed Worker

Range of activitiesRange of activities

Response to the individualResponse to the individual

Emotional and / or Emotional and / or practical practical

Carer Support Worker RolesCarer Support Worker Roles

Personal skillsPersonal skills– Empathy, listening, problem solving, Empathy, listening, problem solving,

compassion, responsive, confidence compassion, responsive, confidence boosting, trustworthy, flexible boosting, trustworthy, flexible

Professional skillsProfessional skills– Organisation and co-ordination of tasksOrganisation and co-ordination of tasks– FacilitationFacilitation– ResourcefulResourceful– Inclusive and engagingInclusive and engaging– CommunicationCommunication

Carer Support Worker RolesCarer Support Worker RolesKnowledgeKnowledge– ‘‘Eyes and ears’ in the communityEyes and ears’ in the community– Navigation through services / service Navigation through services / service

changechange– Access points into servicesAccess points into services

Practical helpPractical help– Accompanying carers to appointmentsAccompanying carers to appointments– Transport / liftsTransport / lifts– Help with form fillingHelp with form filling– AdvocacyAdvocacy

Learning and developmentLearning and development

Time allocation:Time allocation:– InductionInduction– Formal networkFormal network– Appraisal processAppraisal process– Mentoring / supervisionMentoring / supervision– BuddyingBuddying

Learning and developmentLearning and developmentManaging groupsManaging groupsSafeguardingSafeguardingDomestic ViolenceDomestic ViolenceAddictionAddictionConfidentialityConfidentialityCarer Rights / benefitsCarer Rights / benefitsDementia and other specialist areas – Dementia and other specialist areas – awarenessawarenessSafe lone workingSafe lone workingCarers AssessmentCarers AssessmentLocal knowledge – contact detailsLocal knowledge – contact details

Current Resources – over viewCurrent Resources – over viewGenericGeneric– Devon Carers LinkDevon Carers Link– Devon Young CarersDevon Young Carers– GAP – GP PracticesGAP – GP Practices

SpecialistSpecialist– Parent Carer VoiceParent Carer Voice– (Devon Young Carers)(Devon Young Carers)– Learning DisabilityLearning Disability– Mental HealthMental Health– Voluntary Sector (various)Voluntary Sector (various)– GAP – Acute TrustsGAP – Acute Trusts– GAP – Dementia AdvisorsGAP – Dementia Advisors– GAP – Older People with Physical and Sensory GAP – Older People with Physical and Sensory

DisabilitiesDisabilities– GAP – Autistic Spectrum DisordersGAP – Autistic Spectrum Disorders– GAP - AddictionGAP - Addiction

ChallengesChallengesUnderstanding the full Understanding the full picturepictureIdentifying core functions & Identifying core functions & agreeing what sits whereagreeing what sits whereFilling the gaps – resource Filling the gaps – resource implications and realistic implications and realistic approach / timescalesapproach / timescalesDesigning a clear care Designing a clear care pathwaypathway