1 Commercial in Confidence

Strategic Procurement –Sydney TrainsTransformation – building high performing teams

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Agenda

• SNAPSHOT Sydney Trains- video• Sydney Trains Vision• Organisational Context • Strategic Procurement delivering the Vision• Transformation = Leadership = Our Approach• Questions

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Sydney Trains Video

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Sydney Trains’ Strategy

Our Objectives

Our Objectives

Improve customer

experience with rail

transport services

Trains on time

Implement efficiencies across the business

Grow patronage on

public transport

Create and foster an

environment that improves

safety

Reform delivery of

rail services

Improve Asset Reliability

Create an effective and accountable

culture

Drive productivity and efficient

Create change and resilience

OURVisionOUR

Vision

Our vision is to keep Sydney moving by delivering s afe, customer-focused, reliable and clean rail serv ices.

We contribute to the success of transport in NSW by running effective and efficient rail services which exceed our customers’ expectations, support g rowth and contribute to the broader community

and the economy.

OUR Themes

OUR Themes

Customer & Accessibility

Travel Business Environment Safety Asset People

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Context

Secretary

Operating Agencies

Sydney Trains

NSW Trains

Roads and Maritime

State Transit Authority

Private Operators

Sydney Ferries

Private Bus

Light Rail

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Context

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Spend Profile

+ Indirect’s FY 12/13 = $500m

$1.2BN

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Category Positioning Assessment

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Strategic Procurement Structure -Snapshot

Mike BlanchardGM Strategic

Procurement (CPO)

Mark JonesManager Plant Hire

Services

Janine MeylanManager Supplier

Performance

Barbara PotterA/Manager Strategy

& Governance

Naomi BaylissManager

Procurement Knowledge Services

Nidhish BhandariManager Strategic

Category Management

Michelle DayExecutive Assistant

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• One Steel• Engineering

Design Panel• Siemens

• UGL Unipart• Downer EDI• Pacific National

• SAP / ARIBA• TCS• Transfield

• SNP , ADT• Swetha• SPENO• Metro Busses• TSA (JH)• Transfield

• Multi Civil & Rail • Ad shell• AP Outdoor

• Caltex• Red Energy

Assets & Materials

Rail

Engineering

General Hardware

Cables

Signals

Inventory

Rolling Stock Comms & Enterprise Services

Revenue & Productivity

Construction &Building

Architecture

Surveying

Engineering Services

Planning Survey

Fencing

Landscaping

Concrete

Customer Info

Communications

Lifts & Escalators

Catering

Security

Track Services & Operations

Vegetation Control

Graffiti

Busses

Rail Operations Services

Disposal

Media /Marketing

Media

Advertisement

Chemicals

Fuel

Plant

Waste Management

Maintenance

Systems & Services

Acquisitions

Rotables

Hire Environment Services

Electricity

Safety & Environment Services

SEQR

Vending

Productivity

Cleaning

Our vision is to keep Sydney moving by delivering s afe, customer-focused, reliable and clean rail serv ices.

We contribute to the success of transport in NSW by running effective and efficient rail services which exceed our customers’ expectations, support g rowth and contribute to the broader community

and the economy.

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Strategic Procurement sets 2-3 Year VisionTo help keep Sydney moving by being:

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Supporting Sydney Trains

Vision

Our Key Foundations

Our 3 Purpose Statements

Enabling business

outcome

Category Management

Supplier

Development

Management

People

1 2 3 4

“Continue to deliver

innovative quality and sustainable

benefits to the Group and our

customers”

“Long-term pathway of

innovative value underpinned by

actions”

“Establishing a

collaborative

relationship

supported by KSP &

SDM, with our

suppliers working

towards a common

goal”

Governance, Strategy & Systems (PAG)

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“Simplify our processes to create a seamless environment that is understood and adopted by

the business”

“the #1 Procurement team within NSW Government”

“To become the most trusted advisor to our

stakeholders”

“To become the customer of choice for

our partners”

“To attract and retain our employees by

creating a great place to work”

“Support our employees to

prosper and improve our

bench strength to

deliver”

Financial Targets & Efficiency Improvement

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Contract Management

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Capability8

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Guiding principles – to create positive outcomes for customers

• Safe, reliable, clean and customer focussed rail services

• Best and innovative solution in the market– Right place, right time, right quantity, right quality, right price – Risk managed supply chain

• Delighting the customer by providing consistently– Effective processes that are user friendly – Smooth transition to ERP

• Aligned to business– Know who to go to– Early engagement

• Develop capabilities and competencies of our people– Greater productivity at less cost

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As a team we will be;

Professional

Reliable

Take Ownership

Collaborative

United

Responsive

Engaging

Motivated

Ethical

Noteworthy

Trustworthy

In all that we do!

Strategic Procurement Core Values

Excellence

Safety

Pride

Accountability

Collaboration

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Changing Culture – Start with a tried and tested approach

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Measured through scorecards

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Communication is paramount

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Transformational Tools to change Mindsets

Steve Denning

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Five characteristics of a high performing team

1. Shared Vision2. Healthy Team Culture3. Clearly Defined Roles and Expectations to

Drive Excellent Performance4. Everyone is Held Accountable5. The Leader is an Example

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The Stairway (pathway) to heaven

CUSTOMER People

ProcessFinancial

#1 Procurement TeamIn NSW Government

Efficiency

MR5

Budgets

Savings

Business Plans

Governance

ASPP

Communication

MarketKnowledge

Supplier Knowledge

Stakeholder Mgmt

Business Needs

Zero Harm

Category Mgmt

Supplier Development

Ariba Simplify

NSW Gov Accreditation

CIPSA Accreditation

MCIPS

Lev 4 CIPSA

Create Pathways

AwardsInter / Ind

Engagement & Feedback

Accountability

Culture

Fun

Plant Hire Process

PHS

Capability

Early Engagement

Trusted Advisor NSW GovernmentAccreditation

21 Commercial in ConfidenceCommercial in Confidence

I am made of blazing trails

not following paths

I am made of sweat

not swagger

I am made of all the days you don’t see

not just the one you do

I am made of everything to come

not just what has been

I am made of commitment

not doubt

Asics Commercial

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Summary

• High Performing Teams have:

– A Shared Vision– Healthy Team Culture – Clearly Defined Roles and Expectations for Performance – Everyone is Accountable

– The Leader who leads by Example

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