Strategic

Planning

From

A to Z !

Joel FeltenVP – Information Systems

Strategic Planning Process

Set the Direction

Set the Direction – H, I Conduct SWOT & Results

Review January

Set the Direction – J – Create Strategic Objectives

January

2013 Strategic Objectives 2012 Actual

#1 Maintain Customer Satisfaction at 93% 93.0%

#2 Improve Employee Satisfaction to 86% 85.0%

#3 Maintain Vendor Satisfaction at 92% 94.0%

#4 Improve Shareholder Satisfaction to 100% 99.7%

Deploy the Strategic Objectives – K

February, May and August

Innovation

Sources include:Employees, CustomersVendors, Shareholders

Strategic Planning Meetings

*Ideas also used in process management process to improve processes

• To all employees

• Employees submit ideas for Action Plans.

• Employees help identify blind spots.

CEO and SLT

Deploy the Strategic Objectives – L Ideas Categorized February, May and August

Customer Employee VendorShareholder

Cro

ss D

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Employee Center Program

Operation Grand Slam

MidwayUSA Loyalty Credit Card

Process Mgt Process Redesign

Create Strategic Plan – R, S, T – Analyze, Select and Prioritize Action Plans

October – October

Initiative (1) Effort Priority (1) Range Dept (1)ODA - Operation Double Action Improvements Major 13.01 2013 ADODA - Ship Ready Implementation Minor 13.02 2013 LOODA - Single Product and Single Item Order Batch Processing Minor 13.03 2013 LONitro Express 2.0 Super Major 13.04 2013 LOODA - Operation Grand Slam Major 13.05 2013 ADODA - Mobile ShipQC Implementation Minor 13.06 2013 LOODA - Backorder Release and Batch Assemble Rewrite Major 13.07 2013 ISODA - Cross Docking of Single Line Backorders Minor 13.08 2013 LOCustomer Backorder Management Major 13.09 2013 MEODA - Contact Us/Customer Service Strategy Redesign Major 13.10 2013 ECODA - Website Sign-in and Checkout Re-engineering Major 13.11 2013 ECVAT Redesign Major 13.12 2012;#2013 ME2010-International Business Model Improvement (CAP Carry) Major 13.13 2012;#2013 MEProduct Center Re-engineering to Support Merchandising Work System Super Major 13.15 2013;#2014 MEODA - Marketing Work System Re-engineering Minor 13.16 2013 ADODA - Returns Re-Engineering Minor 13.17 2013 LOPH&I Re-engineering / Rateshop Major 13.18 2012;#2013 ADCustomer Database Re-engineering Super Major 13.19 2013;#2014;#2015 ECEmail Marketing Re-engineering Minor 13.20 2013 ECSug Order Re-engineering Minor 13.21 2013;#2014 ADCustomer Credit Card Information Hosting Minor 13.22 2012;#2013;#2014 ISEmployee Center Program Implementation Major 13.23 2013;#2014 HRMidwayUSA Branded Loyalty/Credit Card Vendor Selection Major 13.24 2012;#2013 FSProcess Management Process Redesign Minor 13.25 2013;#2014 HR

Create Strategic Plan – U- Integrate Strategic Plan with Workforce Planning

October – October

• Ensure the resources needed to execute the strategic plan are integrated into workforce plans.

3Create Strategic Plan

October – October

4Deploy the Strategic Plan – U

November

To the entire organization to facilitate engagement and acceptance of the plan.

Company StrategiesStrategic ObjectivesOrganizational Goals

Company Action Plans

Departmental Action Plans

5Execute the Strategic Plan - V

January - December

• Implement the Action Plans on the current year’s strategic plan.• This is the hardest part & greatest opportunity

SLT

6Control the Results of APs

January – December

Recap

Strategic Planning A-Z1. Set the Direction (A-J)2. Deploy the Strategic Objectives (K – P)3. Create the Strategic Plan (Q-W)4. Deploy the Strategic Plan (X)5. Execute the Strategic Plan (Y)6. Control the Results of Action Plans (Z)