Strategic Plan Student Counselling

STUDENT COUNSELLING

2010 STRATEGIC OBJECTIVES

Compiled by E. Smit Date: 2009/11/20

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STUDENT COUNSELLING VISION To be the heartbeat of student wellness

STUDENT COUNSELLING MISSION STATEMENT We provide a comprehensive psychological, social and educational service to ensure the holistic well-being, development and success of the

student community.

STUDENT COUNSELLING VALUES We strive to create a caring and nurturing environment in which valued clients are treated with respect and positive regard. We value open communication, integrity, honesty and commitment to our clients. As professional caregivers we are extremely aware of confidentiality and other ethical considerations. We value diversity and the uniqueness of individuals. STUDENT COUNSELLING CORE SERVICES, PROJECTS & CO-ORDINATORS for 2010

Core Services / Projects

Sub-components Co-ordinators for 2010

Individual counselling and psychotherapy to registered CPUT students

Heidi Individual Counselling & Therapy SC Referral File Delcia

Career Assessment and Counselling workshops to prospective students (Grade 11 & 12s & Grade 9s for subject choice)

Elisabet (CTC) Janine (BC)

Resources Venue (update and supervision) Marzetha (with support from Elisabet & Janine)

Career Development

Career Assessment and Counselling to CPUT students who consider course change, or advanced study options

Heidi (CTC) Janine (BC)

Credit-bearing Life Skills Modules to first year students within Faculties Nthabi (BC); Elisabet (CTC) Non-credit bearing Life Skills Workshops aimed at First Year Adjustment (during 1st sem)

Charlene (BC); Elisabet (CTC, Mowbray & Wellington)

Skills Development

Non-credit bearing Life Skills Workshops aimed at Increasing Career Preparedness of senior students (during 2nd semester)

Khwezi (CTC, Mowbray & Wellinton) Charlene (BC)

Peer Helper Program

Amith (CTC); Melleta (WC); Charlene (BC); Delcia (Mowbray)

Research Abie & Khwezi Community Outreach

Phumla (Teachers’ Training) Khwezi (Life Skills Dev. – Outreach to learners)

Wellness Program

Melleta (with Elisabet for CTC & Abie for BC)

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Policies Abie (with Elisabet) Dealing with students at risk of failure, or drop-out Abie (with Elisabet) Dealing with exam concessions & academic exclusions Elisabet (with Charlene for BC) (Khwezi to assist

with evaluations)

Advocacy & Learner Support

Welfare services Thandi (CTC); Phumla (BC) Annual Report Abie (with Elisabet) SC Newsletter Giselle (assisted by Amith) Web page and Web CT Giselle (assisted by Amith & Elisabet)

Marketing & Promotion

Orientation, Extended Orientation, First Year DVD (update?) Career Open Day Exhibition stall

Giselle (ass. by Elisabet & Amith for CTC; Abie for BC) Marzetha, Elisabet & Janine

Organising of SC Case Presentations Delcia Organising of SC Peer Supervision sessions Delcia (for Cape Town & Mowbray campuses)

Janine (for Bellville & Wellington campues) Organising of SC Staff Self Care Activities Delcia & Janine (BC) Updating of SC Referral File Delcia Counselling Psychology Interns’ supervision and training programme Janine (BC 1st & 2nd sem)

Giselle (CTC ) Amith (mentor CTC); Charlene (mentor BC)

B.Psych students’ training and supervision program Nthabi & Phumla (BC) Heidi & Amith (CTC)

Staff Development

Individual counselling and psychotherapy to registered CPUT students

Heidi

OVERVIEW OF MAIN PLANS FOR 2010 PER CORE SERVICE & PROJECT

1. Strategic Planning

- Student Counselling had a strategic planning session on 06/11/2009. - Co-ordinators set objectives for 2010 for each program / project - A detailed plan for each of the core services and projects will be submitted to the Dean of Students before the end of 2009.

2. Quality Review

- Had a successful review on 26 June 2009 as preparation for the 2010 institutional audit - To submit a 10-point Quality Improvement Plan before end for 2009 and incorporate identified issues in need of

improvement / attention in our 2010 Strategic Plan

3. Income

- Via the Office of the Dean of Students, Student Counselling will once again push for an approved counseling levy, or combined Student Affairs levy as part of students’ registration fee for 2011 as a 3rd stream income for our department (since it did not materialize during 2009)

- Career counseling fee – SC Bellville Campus will increase during 2010, while it will remain the same on the Cape Town campus.

4. Staffing

- Currently no vacancies (permanent staff) - Budgeted to appoint two intern counseling psychologists. - Budgeted for for sessional services of a psychiatrist due to increased need

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- Need remains for a psychologist (permanent, or on contract) to provide counseling / therapeutic services to students at smaller service points.

- Wellington campus in urgent need of a shared receptionist – Student Counselling and Student Health

5. Other HR Matters

- HODs will endeavour to get SC organogram with senior positions (to create career pathing) approved by EM - Updated job descriptions for all departmental positions - Approved job description for senior position - Possible appointment of two current SC staff members in senior positions

6. Staff Development

- Continued active participation in regional SAACDHE meetings and training opportunities (one per term) - As many as possible SC staff members to attend the 2010 SAACDHE conference which will be hosted by the

Western Cape Region at Spier Estate in September. Elisabet on Conference Organizing Committee. - Budget provision for registered psychologists to attend CPD training events - Professional staff to attend monthly peer supervision sessions and case- / research presentations (both

accredited as CPD activities). A roster (Febr – Nov) has been compiled and dates will be confirmed and finalized in Jan 2010.

- Charlene Petersen and Khwezi Nyewe to continue their PhD studies - Organize two self care activities for our staff (one per semester)

7. Intern Psycho-logists and B.Psych students (UWC) training and supervision program

- Still awaits written report by HPCSA evaluators after their site visitation (in April) to ensureour full accreditation as an internship training site.

- Selected two students who will do their 12-month internship in counseling psychology at Student Counselling. HR still has to issue appointment letters.

- A performance plan to be developed for each of the interns - Role of interns with the Wellness Mobile Unit to be monitored & evaluated - Formal agreement with SC proff. Staff to co-supervise / share their expertise & actively contribute to the overall

development of the interns - Two B.Psych students will join us for the 5 month practical part of their training program from July to November. - Established training programs have proven to be successful & will be maintained during 2010

8. Committee Membership

- HODs and staff continue to serve on a number of CPUT committees where they can share their expertise, e.g. HICC Committee, Disability Forum, Legacy Project, Equity Committee, Quality Assurance Committee

- Active participation in the Student Services Council once re-activated - Request will be made to Deans of Faculties for representatives from Student Counselling to attend meetings of

the Teaching and Learning Committees of Faculties to discuss student retention issues and referrals. The exact nature of our involvement will be specified in the Student Academic Development Policy, which will soon be submitted for approval.

9. Physical Facilities

- More appropriate and permanent office for student counsellor on Mowbray campus (?). To negotiate with Dean – Fac of Education before end of ‘09

- Student Counselling on Wellington, Bellville and Mowbray campuses – still in need of appropriate space for group work with students.

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10. Research

- Update list of research topics completed by staff of SC during 2009, as well as intended research topics for 2010. - Support productive research output at CPUT by: - Contacting the Unit of post Graduate Research to discuss possible support or presentations for post graduate students (M & D Tech) - Providing support to post graduate students as co-supervisors of dissertations - Develop research capacity by: - Discussing research articles at case presentations - Obtaining research assistance (post grad. students, statistician) for research projects - Arranging a presentation on “How to write a publishable article” for SC staff - Conduct research on students and the impact of counselling & therapy interventions & publish findings, by: - Conducting client satisfaction surveys – all our services / programs - Conducting research groups to conduct research on selected areas - Contacting Sam Henkeman & Rob Woodward re development of profile of CPUT students - Using result of audit of self-help material to develop new material to fill gaps - Presenting at least 2 research papers at 2010 SAACDHE conference - Writing of 1 article to be published in accredited journal - Khwezi Nyewe & Charlene Petersen to continue / finish PhD qualification - Participation in NMMU national research project on peer helping within HEIs

11. Promotion / Marketing

- Produce & distribute a SC Annual Report as both an internal & external marketing tool - Orientate first year students on all CPUT campuses life and create awareness of the services to students

provided by Student Counselling and to issue them with important information re adjusting to the challenges of their transition into HE and on how to ensure their success.

- To promote SC via our exhibition stalls, gazebos and peer helpers during Orientation Week, Career Open Day and Market / Wellness Day events

- To continue to update our formal web page (when needed) - To create intranet link(s) from our formal web page for e.g. an online discussion groups with students / peer

helpers / electronic questions & answers (to get our web page interactive) - To design and distribute another Student Newsletter - Bulk smsing to promote our services, e.g. workshops - Self help materials on Web-CT, if possible - Develop new self help materials (4 – 6 new topics to be compiled, e.g. by interns) - Develop an official SC promotional tri-fold brochure (with help of A. Nel) - 2 Staff members to attend InDesign training to enable them to use the software to develop SC promotional & self

help materials

12. Advocacy and Learner Support

Policies: - SC to remain involved with policy and protocol formulation relation to students, e.g. the Student Academic

Development Policy, Policy on Students with Disabilities and the CPUT Emergency Management Fund - Increased SC participation in CPUT committees via DoS

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Early Identification of Students at Risk of failure / drop-out: - Develop and implement a process of identifying risk factors that impact on 1st year student retention and

throughput and participate in providing appropriate interventions. Student Academic Development Policy will guide i.t.o. SC’s exact role / responsibility together with that of other stakeholders, e.g. Fundani’s Student Learning, the Disability Unit and Faculties.

Exam Concessions & Academic / Residence Exclusions: - Collaboration with Disability Unit and Student Learning (Fundani) became more formalized during 2009 - Adjusted protocols added to SC Procedures Manual - Maintain this service during 2010 - Increase awareness raising (of this service) amongst students and staff

13. Individual Counselling & Therapy to registered CPUT students

- Continued quality service delivery to students in need on Bellville, Cape Town, Mowbray and Wellington campuses – incl. crisis intervention and trauma debriefing.

- Referrals of students from smaller service points after screening by interns who provide a service on the Wellness Mobile Unit

- Start re-negotiating for one or two contract psychologists to provide a counseling and therapeutic service to students on the smaller service points for 2011 (if still necessary)

- Budgeted for sessional services of a psychiatrist due to increased need for referral of students who present as psychiatric emergencies and not having a medical aid.

- Referral file (for off campus referrals of students) is well resourced with referral details from various institutions, agencies and organizations. Update of file to continue during 2010.

14. Life Skills Development

Credit Bearing Life Skills Module: - Maintain with Civil and Mechanical Engineering Foundation Programs – Bellville Campus - Discontinue / phase out: Hotel School Non-credit bearing Life Skills Workshops: - Maintain circulation and sharing of training materials, interactive workshop format, shared facilitation, voluntary

attendance, feedback and evaluation - Challenge: to increase attendance – promotion, timing, bulk smsing - BC – maintain self management course Student Leadership Development: - Facilitate upon invitation from e.g. Student Affairs, Fundani (mentors program) and HIV/Aids Unit (peer

educators). Only part of their training & development program. All arrangements, catering and costs to be carried by those who invite us

- BC – maintain multi-cultural leadership development course Small group discussion sessions with students: - Start around topical issues & DVDs as suggested by DoS ( and as was successfully done on Wellington campus

during 2009). Challenge: how to promote and where to purchase / hire DVDs Non-credit bearing Career Preparedness Workshops: - Refer to nr 15: Career Development Participation in SAACDHE / Golden Key 2009/2010 National Life Skills Development Project for HEIs - Refine the approved topic: “Jumpstart your Career” into eight 45 minute sessions plus develop DVD - Adhere to specified deadlines

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15. Career Development

Career Assessment and Counselling to prospective students: - Maintain this service. Challenge: to increase numbers of clients - Fee increase – BC. Career Assessment and Counselling to CPUT students: - Maintain this service to students who consider to change / quit their course, who’ve been academically excluded,

or who are considering advanced study options. Group assessments and small group feedback (where possible to save time)

Non-credit bearing Career Preparedness Workshops to CPUT students: - Maintain the format of the “Jumpstart your Career” Workshops that was developed during 2009 - Continued liaison with Co-op practitioners re timing and promotion of workshops - Continue to facilitate advanced career preparedness topics to class groups upon invitation by Co-op pracitioners,

e.g. dealing with stress in the workplace, building positive workplace relations, assertiveness and time management

Resources Venues: - Continued updating of information - Purchasing & promotion of new audio visual training / dev. materials (DVDs) which students and staff can view in

this venue - Challenge: promotion, referral to and utilization of these venues on Cape Town and Bellville campuses

16. Wellness Program

- Maintain our 2009 focus of 3 - 4 smaller, but more meaningful wellness events, each emphasising a particular wellness dimension. On Bellville, Cape Town, Mowbray and Wellington campuses.

- Link on to Student Affairs Market Days or dates on the National Health calendar, where possible - Maintain active involvement of peer helpers with promoting and organizing our wellness events - Use SC exhibition stalls to promote our services during the wellness events

17. Peer Helper Program

- Maintain successful program (recruitment, selection, training, supervision and projects) on Wellington, Cape Town, Bellville and Mowbray campuses. The peer helper program empower students by giving them opportunities for personal development and leadership outside the formal classroom environment

- Increase numbers of peer helpers on Mowbray campus - Provide an “outreach approach” to Student Counselling trhough the peer helper program esp. via their active

involvement with Wellness Events - Maintain having incentives for students on the peer helper program

18. Community Outreach

- Maintain successful skills development training project to 30 teachers from previously disadvantaged schools (4 topics, based on need)

- Maintain successful life skills development workshops to learners from four selected (previously disadvantaged) schools.

19. Other involvement

- Continued involvement with CPUT Student Legacy Project - Continued involvement in finalizing the Student Acad Development Policy - Ensure the updating of the 2005 draft of the CPUT Emergency Management Fund - Assist with the establishment of a student club / society for LGBT students and helping them to raise awareness

of their rights and homophobia

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2010 STUDENT COUNSELLING PERMANENT STAFF Dr A B de Villiers HOD Student Counselling, Bellville Campus B. Diac (UNISA), M.A (Cl Psych) (US), PhD (UCT); Registered with HPCSA as Clinical Psychologist Ms Elisabet Smit HOD Student Counselling, Cape Town Campus MA Counselling Psychology, University of Stellenbosch Registered with HPCSA as Counselling Psychologist Ms Annette Kuhn Secretary and Office Administrator, Cape Town Campus Ms Peggy Nxopo Secretary and Office Administrator, Bellville Campus; N.D. Office Administration, (Pentech) Ms Nthabi Afrika-Mabuto Student Counsellor, Bellville Campus B.A.(Hons), M Psych (UWC); Registered with HPCSA as Educational Psychologist Ms Phumla Baca Student Welfare Officer, Bellville Campus; B.A. Social Work (UWC) Ms Marzetha Laubscher Administrative assistant and administrator of the Khulani Resource and Training Centre, Cape Town Campus Ms Delcia Liedeman-Prosch Student Counsellor, Mowbray Campus M.Psych (Clinical Psychology) (UWC); Registered with HPCSA as Clinical Psychologist Dr Melleta Louw Student Counsellor, Wellington Campus MA Clinical Psychology, DPhil, University of Stellenbosch; Registered with HPCSA as Clinical Psychologist Ms Giselle Naidu Student Counsellor, Cape Town Campus MSocSc Counselling Psychology, University of Natal; Registered with HPCSA as Counselling Psychologist Ms Nomthandazo Nkibi Student Welfare Officer, Cape Town Campus B.Soc.Sc Hons Psychiatric Social Work, & Post-grad Diploma in Management, University of Cape Town Registered with SACSSP as Social Worker Mr Khwezi Nyewe Student Counsellor, Cape Town Campus MA Educational Psychology (UCT); registered with HPCSA as Educational Psychologist Ms Charlene Petersen Student Counsellor, Bellville Campus B.A (Hons), (M.A Educ Psych), (UWC); Registered with HPCSA as Educational Psychologist Mr Amith Ramballie Student Counsellor, Cape Town Campus MSocSc Counselling Psychology, University of Natal; Registered with HPCSA as Counselling Psychologist Ms Janine van Sitters Student Counsellor, Bellville Campus MPsych University of the Western Cape. Registered with HPCSA as Counselling Psychologist Ms Heidi Wichmann Student Counsellor, Cape Town Campus MPsych University of the Western Cape. Registered with HPCSA as Counselling Psychologist 2010 STUDENT COUNSELLING CONTRACT STAFF Mr Heinrich Benjamin& Ms Naadhira Loonat Counselling Psychologist Interns (University of the Western Cape)

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DETAILED OBJECTIVES PER CORE SERVICE / PROJECT FOR 2010

1. INDIVIDUAL THERAPY & COUNSELLING ACCOUNTS TO CPUT STRATEGIC DIRECTION 1: Teaching and Learning

• To improve throughputs, retention rates and pass rates • To continually improve and enhance the academic support systems for students

Components 2010 Co-ordinators

1. Provide Individual Counselling and Psychotherapy to registered CPUT students Heidi 2. Maintains updating of SC Referral File Delcia

Student Counseling Objectives for 2010

Action Steps Performance Measures Responsible Target Dates

1. Provide individual counseling and psychotherapy to registered CPUT students

1.1 Conduct individual psychotherapy to students upon request (including follow-up sessions where necc.)

1.2 Conduct individual counselling sessions to students with

specific needs (e.g. students with disabilities; international students) and students that present with social and welfare concerns

1.3 Provide debriefing sessions to students that are in crisis

or traumatized (by e.g. rape, robbery or death of a significant other)

1.4 Provide short term counseling to: (i) students with

HIV/AIDS, and (ii) those that have been sexually harassed upon request

1.5 Cross referral of students where necessary to provide a

more comprehensive service to students in need (for e.g. between student welfare officers and student counselors, between SC and Student Health, the Disability Unit and Fundani – Student Learning)

1.6 Referring students who present as psychiatric

emergencies and without a medical aid, to a sessional psychiatrist (on contract agreement with CPUT) where needed

1.7 Provide counselling / therapy to students from smaller

service points, referred by intern counseling psychologists who provided a screening and referral service from the CPUT Wellness Mobile Unit

Scheduled individual counselling sessions and student personal files Records of students who received confidential counselling on welfare related matters; Evidence of written communication to other relevant parties, e.g. parents, Credit Management Unit Statistical records Statistical records Evidence of referral letters Evidence of referral letters Statistical records of referrals & Referral letters

All counselors Thandi & Phumla Thandi, Phumla and counselors, when required Thandi, Phumla and counselors when required Student Welfare Officers & Counsellors HODs / Student Counsellors Student Welfare Officers, counsellors & Interns

Continuous Continuous Continuous Continuous Continuous Continuous Continuous

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2. Provide small therapeutic groups to students with specific needs

1.8 Initiate small group therapy sessions by marketing it as self development groups, e.g. for GLBT student group 1.9 Initiates small group discussion sessions around topical DVDs e.g. on self esteem, relationships, dealing with Homophobia, assertiveness. Challenges: How to promote and attract students to attend; On campus, or also in student residences; where to get the DVDs?

At least 1 scheduled group therapy process per campus (4 – 6 sessions), depending on need At least 1 scheduled group discussion session per campus, depending on need

Heidi & Interns Heidi & interns

Continuous Continuous

3. Update SC Referral File 1.10 Maintains needed updates of the already well resourced file as needed & circulate new info to professional SC staff

Evidence of updated info in file.

Delcia

Continuous

4. Keep professional staff updated about new developments / training in field of psychotherapy

1.11 Provides SC professional stall with new and relevant journal articles, as well as info on 2010 training opportunities in the field of psychotherapy

Heidi Continuous

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2. CAREER DEVELOPMENT ACCOUNTS TO CPUT STRATEGIC DIRECTION 1: Teaching and Learning

• To improve throughput and retention rates – career counselling to prospective students will improve the chances that the students will make better course choices

• To continually improve and enhance the support systems for students – Resources Venue ACCOUNTS TO CPUT STRATEGIC DIRECTION 3: Responsiveness, Partnerships and Community Engagement

• To create and sustain a supportive infrastructure for engagement and partnerships

Components 2010 Co-ordinators 1. Career Assessment and Counselling service to prospective students - Grade 11 & 12s, school leavers and CPUT alumni

Elisabet (CTC) Janine (BC)

2. Career Information sessions for prospective students and CPUT alumni Elisabet (CTC); Janine (BC) 3. Assessment and counseling for Grade 9s for subject choice for Grades 10 - 12 Elisabet (CTC); Janine (BC) 4. Career Assessment and Counselling, or Career Information Sessions to CPUT students who consider course change, or advanced study options

Elisabet / Heidi (CTC) Janine (BC)

5. SC Resources Venues (updates and supervision) Marzetha (with support from Elisabet & Janine)

Student Counselling Objectives for 2010


2.1 Provide career assessment and -counselling workshops to prospective students - Grade 11 & 12s, school leavers & CPUT alumni

On Cape Town Campus: - Maintain workshop format - Maintain 2009 fee (R 640 p.p.; R 520 for

children of CPUT staff, R 420 for ex-CPUT students and R 280 for disadvantaged learners)

- Scheduled for once or twice p.m. (as needed) - Promotion to schools (letters with flyers) - Promotion at Open Day (flyers) - Promotion via M&C Liaison Officers - Additional information on networking and job

shadowing, etc. for file - Marzetha to assist with scoring of administered

tests and providing career info in afternoons On Bellville Campus: - Maintain individual assessment and counselling

service - Raise fee from R 500 p.p. to R 550 p.p. - Schedule sessions as requested - Promotion to schools (letters with flyers) - Promotion at Open Day (poster & flyers)

Provide clients with a satisfying service – Satisfaction survey at least 90% satisfied Report on Satisfaction Survey results Evidence of roster & booked appointments. Aim at + 50 learners to attend Evidence of letters Evidence of flyers Session with School Liaison Officers Evidence on file. (Not accomplished during ‘09) Satisfied clients – Satisfaction survey at least 80% satisfied. Report on Satisfaction results Aim at + 30 learners to attend Diaries – evidence of booked appointments Evidence of letters and flyers Evidence of posters and flyers

Elisabet, counselors & interns Secretary Marzetha & Elisabet Elisabet Marzetha Janine, counselors & interns Secretary

Continuous Continuous February April February February Continuous Continuous Continuous April April

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2.2 Career Information sessions for prospective students

Individual Information Sessions - Maintaining this service on CTC and BC - Free of charge - By appointment, except for walk-ins in

beginning of year - Learners should preferably present a recent

career assessment & counselling report - Should need assistance in finalizing their

choice for studying at CPUT - More referrals by student counsellors to SC

Resources Areas for assistance by Marzetha Information Sessions to Groups - Maintain as part of Community Outreach

Project - Arranged upon request from schools for small

groups (+ 15 learners at a time) to visit Khulani (SC Resources Venue on CTC)

- More active promotion needed - Upgrading of materials / handouts (if needed)

Diaries and monthly statistics as evidence of utilization of this service Diaries and monthly statistics as evidence of utilization of this service Evidence of meeting with Applications Office staff. SC secretary on CTC to refer more enquiries to Khulani Evidence of upgraded materials used during these groups sessions

Elisabet, Janine, counselors, interns and Marzetha Counsellors & Marzetha Marzetha, Elisabet, Secretary CTC

Continous, depending on demand Continous, depending on demand January

2.3 Provide assessment and counseling for Grade 9s for subject choice

- Maintain battery, file contents and 2009 fee of R 400 per learner

- Per appointment for individual assessment & counselling (+ 10 - 15 learners for the year)

- Summative report optional - Additional information for file, e.g. on “How do I

select a career?” (not accomplished during ’09) - Inform / train new staff on selected battery

Evidence of battery and file Diaries as evidence of appointments & monthly statistical reports. Depends on demand Evidence of reports Evidence of such additional information on file Evidence of training session in diaries

Elisabet, Janine & involved counselors / interns

Continuous

2.4 Provide career assessment and -counselling, or career information to CPUT students, who consider course change, or advanced study options

- First / intake session – determine need for psychometric assessment and full career counselling

- No fixed battery – depend on need and preference of counsellor / intern

- Summative report optional - Aim: to consider alternative study options, not

only at CPUT - Recommend further exploration on course &

career info with more referrals to SC Resources Venues

- Group assessments, self scoring and small group feedback / counselling sessions where possible to save time

Diaries & monthly statistical reports Based on need / demand for this service Evidence of psychometric material used (on client files) Evidence of reports (on client files) Evidence in reports of recommended alternative study options Evidence on index cards of referrals made to Resources Venues & monthly statistics Evidence of group session(s) in diaries & monthly statistical reports

Elisabet, Heidi, Janine, counselors, interns, secretaries & Marzetha

Continuous

2.5 Ensure effective maintenance and operation of SC Resources Venues

Promotion: - Promote Khulani (SC Resources Venue on

CTC) at CPUT Career Open Day, Market Days, during SC Orientation with first years, and at SC Community Outreach initiatives

- Write promotion article for CPUT web page, informing prospective students and their parents about Khulani

- Promotional letter to WCED schools

Evidence of promotional material and availability at indic. promotional opportunities & diarized promotional events Evidence of promotional article Evidence of promotional letters & leaflets

Marzetha Elisabet Janine

Continuous January February

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- Develop and send electronic messages (via Newsflash, or Groupwise) to promote specific products / aspects of our Resources Venues, e.g. the Learnwell DVD

Updating: - Maintain the updating of information on tertiary

training institutions and companies for both CTC & BC by writing or by drawing info from institutional & company web pages.

- Update info on careers & renew of Career Mentor License with updated info

- Update information on personal and career development and explore new topics

- Update information on emotional and personal problems and explore new topics

- Continue with internet searches on specified life and career skills topics and compile lists of valuable web pages on these topics.

- Purchase additional CDs or DVDs (electronic) products for customer use in Resources Venues

Referrals: - Meet with Applications Office staff to discuss &

recommend appropriate referral of prospective students / applicants to SC Resources Venues

- Encourage increase in referrals to Resources Venues by SC secretaries, counselors and interns

Evidence of promotional messages Evidence of updated info Renewed licenses – proof of payment Evidence of updated info Evidence of newly purchased materials

Evidence of diarized meeting Statistics of usage & availability for appointments - depends on demand

Marzetha Elisabet & Marzetha Secretaries, counselors & interns

Continuous 1st semester

January Continuous

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3. SKILLS DEVELOPMENT ACCOUNTS TO CPUT STRATEGIC DIRECTION 1: Teaching and Learning

• To improve throughput and retention rates and pass rates • To continually improve and enhance the support systems for students • To identify ideal graduate attributes and develop students in accordance with these • To renew and develop the curriculum to align it with emerging needs of society

Component 2010 Co-ordinators

1. Credit-bearing Life Skills Modules to first year students within Faculties Nthabi (BC); Elisabet (CTC) 2. Non-credit bearing Life Skills Workshops aimed at First Year Adjustment Charlene (BC); Elisabet (CTC),

Melleta (Wellington) & Delcia (Mowbray)

3. Non-credit bearing Life Skills Workshops aimed at Increasing Career Preparedness of senior students

Khwezi (CTC), Charlene (BC) Melleta (Wellington) & Delcia (Mowbray)

4. Student Leadership Development Elisabet (CTC), Charlene (BC)

Student Counseling Objectives for 2010


3.1 Provide credit bearing life skills programs to class groups upon prior request & arrangements with Faculties

On Bellville Campus - Provide c/b life skills module for students on the extended

programme in Civil & Mechanical Engineering (Bellville campus). Module is part of the Communications subject. Core life skills module, 3 workshops plus small group work - personal development groups (6 sessions). A repeat of the past 5 years involvement

On Cape Town Campus - Phase out. Reason – first year students who did the new

school curriculum had Life Orientation being as a compulsory school subject from Grade 8 – 12 .

- Student Academic Development Policy (SAD Policy to be submitted to EM at beginning of 2010 to spell out SC’s specific involvement in student retention programme(s) has been clarified / determined.

- Alternative: During Orientation, first years will be invited to our non-credit bearing life skills workshops aimed at first year adjustment to HE. Voluntary attendance and drawing students with real need

On Wellington Campus

- Provide c/b life skills module to senior students at the Business and Education faculties (Wellington campus)

Marked autobiography assignments and evaluation report Training materials Evidence of increased non-credit bearing life skills involvement (training program) SAD Policy implementation plan Attendance registers Marked assignements

Nthabi Elisabet Melleta

1st sem Continuous 1st sem

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3.2 Provide non-credit bearing life skills workshops aimed at first year adjustment

On Bellville Campus - Overall objective is to promote learning/ career

development skills as well as interpersonal growth.

- Life skills training to be utilize as informal support structures for first year students

- Life skills to have interactive workshop format – make use of resources presently available e.g. audio-visual support, self help pamphlets and workbooks.

- Promote team work in order to share facilitation (BC & CTC).

- Improve on our promotion of these workshops / training events to ensure improved enrolment and attendance. To recruit and maintain a larger group of students for both semesters.

On Cape Town Campus To maintain the following: - Circulation and sharing of training materials - Interactive workshop format - Shared facilitation - Presentation of workshops in Khulani - Voluntary attendance - Attendance lists - Feedback and evaluation reports - Certificates of attendance Efforts to overcome the challenge of poor attendance: - Promote workshops during Extended Orientation

Presentations and SC Exhibition stall during Orientation Week and at CPUT Market Days & via Newsflash & web page announcements

- To reconsider some topics - To adjust the timing of these workshops during 1st semester - To repeat some topics during 2nd sem. prior to exams, e.g.

stress management & dealing with exam anxiety and learning & studying skills

On Wellington and Mowbray campuses - Continue to facilitate non-credit bearing life skills workshops to

specific class groups upon invitation by Faculties

- ThinkSmart Course- series

6 workshops in sem 1 and 2 from March to May, July to Sept on Bellville, aimed at first year students’ adjustment to the demands of HE.

- Evidence of such support structure(s): programme with selected topics related to academic and career development skills.

- Evidence of circulation of workshop material / resources across campuses and across different projects.

- Evidence of shared facilitation.

- Use of bulk sms, emails for reminder

- Attendance lists/ Evaluation and Feedback reports

Power point presentations onto CDs & circulate to all involved student counselors. At least two facilitators per workshop Attendance registers, feedback reports at staff meetings & roster Evaluation / feedback reports Evidence of certificates Evidence of increased numbers attending – attendance registers Final list of topics & roster Attendance registers; feedback at staff meetings

Charlene, counsellors, interns & BPsych students Elisabet, counselors & interns Secretary Secretary Elisabet Elisabet Melleta & Delcia

1st sem 1st sem Continuous February Continuous Continuous

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3.3 Provide non-credit bearing workshops aimed at increasing the career preparedness of senior students

On Bellville & Wellington Campuses - Decide on training topics and develop training materials (PPPs

and handouts) - Present the series (3 – 4 topics) of workshops: eg. - Awareness of basic skills employers expect. - Interviewing skills and self awareness. - Maintaining of healthy relationships within the workplace. - Promote career preparedness workshops to all registered

CPUT senior students via Co-op practitioners On Cape Town Campus - Update the existing training materials of the Jumpstart your

Career Workshop series where needed - Present the series of workshops - Present 3 – 4 advanced career preparedness topics to various

class groups upon invitation from Co-op practitioners - Promote career preparedness workshops to all registered

CPUT students via Newsflash, posters, SC web page, Uni-Radio and Co-op Practitioners

- Continue liaison with Co-op Educ. Dept and co-op practitioners to assist with promotion of workshops and to get best times / dates to present such workshops

Develop power point presentations, worksheets as well as self help materials. Circulation of workshop material / resources across campuses and across different projects. Closer liaison with Cooperative Education department Schedule - dates & topics

Promotion materials Updated training materials Evidence of dates & topics Evidence of dates & topics Evidence of promotion material Evidence of meeting(s)

Charlene & Melleta Khwezi, Elisabet & involved facilitators

2nd semester Continuous – both semesters

3.4 Participate student leadership development programs

- Upon invitation from e.g. Student Affairs for members of clubs / societies / SRC; HIV/Aids Unit for Peer Educators program; or Fundani for Student Mentor Program

- Participate in induction programs for above student groups, upon invitation

- Adjust, or develop training materials on pre selected topics

- Facilitate groups upon agreed topics. Should only be part of their overall training / development program.

- All costs and arrangements by departments who invite us

Evidence of invites & meetings Evidence of induction programs & SC presentation Evidence of training materials Dates, topics and feedback reports

Elisabet & Charlene

February 1st sem

3.5 Participate in SAACDHE / Golden Key 2010 National Life Skills Development Project

- Updates on the existing and approved Jumpstart your Career workshop series (of eight 45 minute sessions) – contents, trainer manual, training workbook, DVD

- Strict adherence to specified deadlines

Evidence of submitted final product

Elisabet with Abie, Amith, Charlene & Giselle

30 June

17

4. ADVOCACY AND LEARNER SUPPORT ACCOUNTS TO CPUT STRATEGIC DIRECTION 1: Teaching and Learning CPUT Objectives: · To develop and meet benchmarks for service and infrastructural support, aimed toward the wellness of students - To investigate and implement an appropriate faculty and support structure to manage faculties and resource in the multi- campus model

Components 2010 Co-ordinators Policies Abie (with Elisabet) Dealing with students at risk of failure, or drop-out Abie (with Elisabet) Dealing with exam concessions & academic exclusions Elisabet CTC with Khwezi to assist with evaluations

Charlene BC Welfare services Thandi (CTC); Phumla (BC) 4.1 Policies Student Counselling Objectives for 2010


Remain involved with policy formulation relating to students Increase SC participation in CPUT committees Participate in parent policies/strategies such as Student Academic Development policy (Component of SC Core Service – Advocacy & Learner Support)

- Participate in policy formulation re students

- Approach Dean of Students regarding SC

committee participation - Attend meetings and contribute to policy

development - Propose SC participation in Academic Support

sub-committee reporting to Teaching and Learning committee

Evidence of SC involved in policy decision making in minutes of meetings Evidence of increased sitting on committees Evidence of policy/strategy document Evidence of SC being part of AD sub-committee

HOD’s HOD’s HOD’s HOD’s

March March - Aug April May

18

4.2 Early Identification of Students at Risk of Drop-out or Failure



Develop and implement a process of identifying risk factors that influence first year student retention & throughput & provide interventions (Component of SC Core Service – Advocacy & Learner Support)

- Invite academic departments to participate in the

program and administer the Risk/Success Factor Questionnaire to first year class groups upon invitation from academic staff

- Use completed Risk/Success Factor questionnaires to

identify at-risk students - Arrange for interventions: meet with small groups and

refer for individual counselling or group sessions (study DVD) and make links with academic exclusions

- Incorporate it as part of the service we provide to

students in Extended Programs - Alert faculties (academic staff) to the value of Student

Counselling’s involvement with the early identification of students at risk of drop-out / failure and the planning of appropriate early interventions on the identified risk factors.

- Discuss with other departments as part of AD sub-

committee to plan collaboration in learner support activities

- Investigate possibility of developing electronic version

of Success/Risk Factor questionnaire on WebCT

Evidence of invitation to Faculties Data bases and reports on risk factors for at least 6 academic departments. Negotiations with stakeholders re. sessions with at risk students Meetings with stakeholders

“

Meetings with academic departments via AD sub-comm meetings Meetings with HOD E-learning

HODs HODs & Counsellors HODs & Counsellors HODs, counsellors and welfare officers

"

HODs HOD’s

February April April – June May - July

" May – Aug Sept

19

4.3 Dealing with Exam Concessions and Academic Exclusions



4.3.1 Evaluate students applying for exam concessions and to make recommen- dations to the Deans of faculties re such students (Component of SC Core Service: Advocacy and Learner Support)

- Maintain this service by evaluating applicants

with documents and writing letters of recommendation to Deans of Faculties

- Challenge: awareness raising of this service &

its “protocol”: - to staff at Faculty Board Meetings (?); - to students (via our Extended Orientation

Presentations and the Disability Unit), the SC web page.

- Ensure that the battery used for the

comprehensive psycho-educational diagnostic assessment of applicants is adjusted according to need / type of disability.

- Explore and purchase new assessment

instruments, if needed

File with letters of recommendation to Deans Evidence of promotion on SC web page and Extended Orientation Presentation Evidence and implementation of integrated battery Evidence of reports Evidence of new instruments (if needed)

Elisabet & Charlene Elisabet & Charlene Khwezi & Charlene Elisabet & Charlene

Continuous February Continuous November

4.3.2 Provide a service to students presenting with exclusion letters (academic and/or residence) (Note: Refers to exclusion for academic, residence accommodation and financial reasons) (Linked to SC Core Service: Advocacy and Learner Support)

- Determine during the first / intake session the merit i.t.o. supporting appeal application with a reference letter from SC if there is merit

- Determine the need for psychometric

assessment and full career counselling. No fixed battery – depends on need and preference of counsellor, Summative reports optional

- Student Academic Development Policy to

determine SCs exact involvement in this regard in future. Update SC Procedures Manual and web page re this “protocol”, when finalized

Examples of assistance with appeals (letters) Evidence of career assessment and counselling on client files Student Academic Development Policy & evidence of update on Procedures Manual and SC web page

Elisabet, Charlene, counsellors & interns Elisabet, Charlene, counsellors & interns HODs

Continuous Continuous 1st semester

20

4.4 Welfare Services



Increase SC participation in CPUT committees

- Approach Financial Aid manager wirh proposal to participate in the Financial aid Committee

- Participate in the revision of the CPUT policy

review - Participation on EMEC

Evidence of proposal to Financial Aid office Attendance of related meetings Evidence of attendance of quarterly meeting

Thandi and Phumla Thandi Thandi

March June Nov

Develop a process of identifying risk factors that influence student retention & throughput & provide interventions

- Set up meetings with other departments - ( Financial Aid, Housing ) to discuss

collaboration in learner support - Ensure that protocol for severely ill students is

served at EM level - Ensure that the Emergency fund is reviewed

Meetings with stakeholders Feedback from EM Meeting with stakeholders

Welfare officers Welfare and HOD Welfare and HOD

March March June

Provide a comprehensive welfare service to CPUT students

- Raise awareness amongst stakeholders (SC staff, Student Health, HIV Unit, Disability Unit, Residence Managers, Financial Aid, Credit Management Unit, Faculties and DoS) of issues of concern (as presented by clients of student welfare officers)

- Develop an efficient system for cross referrals

of clients and follow-up / feedback on referrals made

- Increase promotion of the welfare services on

campus via SC Orientation presentations, SC web page.

- Increase pro-active approach to social issues

that affect students, e.g. by increased use of Newsflash, Student Newsletter and campus radio to raise awareness and provide information.

- Interface with peer helpers, residence

managers, house comms and residence supervisors re welfare related matters.

- Assess students requiring subsistence from

the Contingency Fund and administer & control this fund

- Strengthen relationship with SRC with regard

to addressing the needs of poor students.

Evidence of meetings, letters, e-mails Referral and feedback system Orientation and SC web page Evidence of articles and talks Evidence of participation in wellness events Monthly statistics OPA Budget statement on expenditure Contingency Fund File Evidence of meeting with SRC

Welfare officers Welfare officers Welfare officers Thandi Welfare officers Welfare officers Thandi

Nov Nov June Nov Nov Nov April

21

- Facilitate workshops on Financial Management as part of the NCB Life Skills Training programme. Review strategy for advertising workshops

- Advocate on behalf of students who have

social issues that impact negatively on their studies (e.g. finance, accommodation)

Evidence of a different strategy for advertising Evidence of meetings / contact; diaries, contingency file records

Thandi Thandi

June Nov

22

5. PEER HELPER PROGRAM ACCOUNTS TO CPUT STRATEGIC DIRECTION 1: TEACHING AND LEARNING

• To continuously enhance the support systems for students 2009-10 Coordinator: Amith Ramballie Task group: Melleta Louw (Wellington Campus), Charlene Petersen (Belville campus) , Amith Ramballie (Cape Town Campus) &

Delcia Liederman Prosch (Mowbray campus), No placement (Tygerberg/Granger Bay)

STUDENT COUNSELLING OBJECTIVES FOR 2010

Action Steps Performance Measure

Responsible Target Date ACCOM-PLISHED

/ X 6.1 To improve peer support by working on specific challenges with regards to the Peer Help program

Recruitment and selection of peer helpers: Senior students to be recruited and selected to be trained as peer helpers for 2010. Wellington campus: 33 senior students have been selected in collaboration with the residence co-ordinators Bellville, Cape Town and Mowbray campuses: Bellville and Cape Town campuses: approx 20 peer helpers each. Mowbray campus: 3 in total (new intake?) Recruitment to happen in 2 phases: - Any student may apply (peer helpers not to be recruited

from HIV Peer Educator group) - Submission of written application with necessary

documentation - Short-listed candidates to be invited to attend a structured

interview with panel & selected according to specified criteria

List of selected peer helpers on indicated CPUT campuses

M. Louw C Petersen A Ramballie Delcia Liederman-Prosch

Wellington: Completed CPT: Oct- Nov 2009 Advertising and shortlisting complete Interviews 10-13 November 2009 Bellville: Completed Mowbray: Completed

6.2 To empower students by giving them opportunities for personal development and leadership outside the formal classroom environment

Training of peer helpers: WC students will be trained separately Joint training to be done for BC, CTC, MC & TBC Training involves, but is not limited to: BASIC - Basic counselling skills - Knowledge of the Peer helper programme and role - Introduction to experiential learning - Facilitation skills

Evidence of training dates and training programs

M. Louw A Ramballie, D Prosch & C Petersen to conduct Joint training

Wellington November 2009 CPT, Mowbray and Bellville to be completed early in 2010

23

- Ethical issues in helping - Campus resources and referral skills ADVANCED - Diversity awareness - Project planning and –management - Stress Management - Portfolio Management - Crisis Management - Behaviour Change - Career Counselling - Lifestyle Management - Mentoring - Drug Awareness - HIV/AIDS Awareness Reflection on Personal Growth

The reflection process is ongoing and will be decided by the group / individual peer helper and their assigned supervisors. The reflection process can be done in one or more or the following ways: - Goal setting with a log book - Portfolio development - Small group discussions - Group / individual supervision with a qualified psychologist /

counselor

Task Team

Continuous as from February

6.3 To provide an ‘outreach approach’ to Student Counselling through the Peer Helper Program

Roles and Functioning of Peer Helpers: Trained peer helpers to assist our student community in a variety of roles, e.g. as mentors, project assistants (e.g. careers, orientation and wellness), referral agents Functioning: Projects to focus on first year and residence students Foreseen increase in on-campus involvement e.g. via lunch talks, & awareness raising. Collaboration with other student bodies, e.g. HIV Peer Educators, Residence House Committee members and SRC- Bellville Campus to incorporate Engineering and Science Intellects Focus areas to be based on the CPUT Wellness Model. To use the 2010 Health & Wellness calendar and –plan as a guide to structure their programme / activities for the year. To also embark on projects that will be based on the needs of each campus. Trained students to operate / function under the name: CPUT Peer Helpers

Evidence of projects / program s

Task team

Continuous as from February

6.4 To have incentives for students on the Peer Helper Program

To organise for students on the Peer Helper Program to be rewarded for services delivered. Rewards will be in the following ways: - A once-off monetary incentive of R 500 for each peer helper - End of year certification ceremony and –function - Joint end of term meetings and socializing for all CPUT peer

helpers - Wellington SRC to hand over a floating trophy to the PH

group with the best residence programme

2010 Budget provision for incentives and end of year certificate ceremonies

HOD’s & M. Louw A Ramaballie C Petersen D Prosch Melleta Louw

November 2010 November 2010

24

6. RESEARCH AND DEVELOPMENT ACCOUNTS TO CPUT STRATEGIC DIRECTION 2: RESEARCH CPUT Strategic objective: To develop and support productive research themes that are relevant to the needs of society 2010 Co-ordinators: Abie de Villiers & Khwesi Nyewe


Action Steps Performance Measures

Responsible Target Dates

6.1 Support productive research output at CPUT 6.2 Develop SC research Capacity 6.3 Conduct research on students and the impact of counseling interventions and publish findings

Update list of research topics completed by staff of Student Counselling as well as intended research topics for 2010 Contact Unit of Post Graduate Research to discuss possible support or presentations for post graduate students (M & D Tech) Provide support to post graduate students as co-supervisors of dissertations Discuss research articles at case presentations Obtain research assistance (post graduate students, statistician) for research Arrange presentation on “How to write a publishable article” for SC staff - Create “Research Groups” to conduct research on selected areas - Contact Sam Henkeman and Rob Woodward re. development of profile of CPUT students - Use result of audit of self-help material to develop new material to fill gaps - Conduct client satisfaction surveys in May and September - Conduct impact studies for individual counseling and skills development programmes - Collate data and write report on findings - Present papers on the research - Write article to be published in accredited journal

Place updated list of research topics on website Meeting with post graduate research unit and students Supervision sessions At least 2 discussions during the year Assistants on contract Presentation

Research groups Meetings to discuss List of self-help material available Evidence of new self-help material Report on client satisfaction survey Conduct focus group interviews with students and/or use questionnaires Report on findings Evidence of at least two paper presentations at conferences Evidence of at least one article submitted to accredited journal

Abie, Khwesi, counsellors Abie, Khwesi Counsellors Counsellors HOD’s Abie & Khwesi Abie, Khwesi, counsellors Abie and Khwesi Marzetha and Counsellors Counsellors Counsellors Counsellors Counsellors Counsellors

February April April Febr – Oct May May March March March – Oct May September Febr – October September September November November

25

7. COMMUNITY OUTREACH ACCOUNTS TO CPUT STRATEGIC DIRECTION 3: Responsiveness, Partnerships & Community Engagement

To create and sustain a supportive infrastructure for engagement and partnerships

Components

2010 Co-ordinators

7.1 Educators’ workshop series: Skills for personal and professional success for educators Phumla 7.2 Direct focus on schools: Skills for personal and academic success for learners Khwezi

Student Counselling

Objectives for 2010


7.1 Organize, develop and present a workshop series for educators from previously disadvantaged schools, with the aim to help them cope with stresses that they encounter on a daily basis at work (First semester)

- Send thank you letters to all principals who allowed their teachers to attend a workshop

- Prepare and send out invitations to 20 schools,

requesting two educators form each school to enrol for the workshop series on the Bellville campus

- Educators to RSVP by

- Organise workshops over 4 Wednesdays, namely 25

February, 12 March, and 26 March and 21 April 2010 from 13h15 – 16h00.

- Develop / update workshop presentations and

training materials on the following 4 topics: Managing the classroom, Relationship building and managing conflicts, Stress Management, and Learn from the best for the best matric results

- Monitor the success of this workshop series and the

extent to which needs were met, by requesting the educators to complete a feedback form.

Copy of the letter Letter of invitation Names of schools List of attendees Workshop programme Training materials Feedback form and report

Khwezi & Phumla Khwezi and other facilitators Khwezi & Phumla

December 2009 February February February January / February May

7.2 Organize, develop and present life skills workshops or presentations to learners at previously disadvantaged schools to equip them with skills for personal and academic success

Maintain this service by doing the following: - Prepare and send out invitations to schools randomly

(to make use of Khulani’s mailing list) - Select 4 – 6 schools where 2 to 4 workshops will be

run, some concurrently, depending on the number of learners and time allocation

- Develop and maintain contact with two persons

(educators) from selected schools to organise the workshops for us.

- Facilitators to develop / update training materials for

selected topics. (based on need)

Letter of invitation Names of selected schools Names of contact persons per school Updated raining materials

Khwezi Khwezi and other facilitators Khwezi

2nd sem

26

- Facilitators to include the 2 intern psychologists and 2 B.Psych students.

- Monitor the success of this workshop series and the

extent to which needs were met, by requesting the learners and involved educators to complete a feedback form.

List of facilitators / program Feedback form and report

Khwezi & supervisors

27

8. WELLNESS PROGRAM Accounts to Strategic Direction 6: Institutional Development, Infrastructure and Governance CPUT Strategic Objectives: To develop and meet benchmarks for service and infrastructural support, aimed towards the wellness of students and staff 2010 Co-ordinator: Melléta Louw Other task team members: Elisabet Smit, Abie de Villiers & Delcia Liedeman-Prosch



8 1 To ensure the implementation of the CPUT Holistic Wellness Model within SC activities

On Cape Town, Bellville & Mowbray Campuses - Maintain what was achieved during

2009, namely 2 – 3 smaller events with a wellness focus during the year. (Aim for more simple, but more meaningful events targeting the hearts and minds of the CPUT student population)

- Maintain peer helper involvement in the

planning of and participation in these smaller events on the campuses and in the residences

On Wellington Campus

- Continue with the 2008 and ‘09 “success recipe”, namely to have 6 small scale wellness events, organized by the peer helpers and HC’s in the residences, each event focusing on a specific wellness dimension.

- List the six target dates on the

Wellington campus events calendar for 2009.

- Give the SRC member, with the

portfolio of Peer Helping / Wellness, the responsibility for actively motivating the peer helpers and to oversee the wellness programs of every residence.

- SRC member to provide regular

feedback to Melleta

- Get SRC and HC members with the Peer Helper / Wellness portfolios, and peer helper representatives together for meetings (once a month) to plan

Evidence of at 2 - 3 smaller wellness awareness raising activities during 2009 Evidence of peer helper involvement, e.g. peer helper program Wellness program in residences “ SRC member’s portfolio description Diarized meetings Diarized monthly meetings, agendas & minutes

Abie (BC) Elisabet (CTC) & Delcia (Mowbray) Amith, Charlene, Delcia Melleta, SRC member with Peer Helper / Wellness portfolio and Peer Helper Reps and HCs in residences Peer Helper Reps & HCs in residences SRC member with Peer Helper / Wellness Portfolio “ SRC member & relevant HCs

1st and 2nd semester 1st and 2nd semester Continuous, starting Febr January Continuous Continuous Continuous

28

9. MARKETING AND PROMOTION ACCOUNTS TO CPUT STRATEGIC DIRECTION 5: Marketing CPUT Strategic Objective: To develop and implement an integrated marketing strategy 9.1 Annual Report Abie (with Elisabet) 9.2 SC Newsletter Giselle (assisted by Amith) 9.3 Web page and Web CT Giselle (assisted by Amith & Elisabet) 9.4 Orientation / Extended Orientation CPUT Open Day SC Exhibition stall & promotional material

Giselle (assisted by Elisabet , Amith & Abie Marzetha & Elisabet

9.1 Annual Report



Produce and distribute an Annual Report for Student Counselling as both an intern as well as an extern marketing tool (Component of SC Marketing and Promotion)

Collate the statistics of the previous year Obtain staff development activities of previous year from staff Collect reports and evaluations from coordinators of previous years’ core services and projects Finalize content and write draft annual report Hand report over to agency for lay out and design Do final editing for printing and place final version on website Distribute report both internally and externally

Statistic forms Written activities Reports Draft report Draft report Draft report Finished product

HOD’s Counsellors Counsellors HOD’s HOD’s HOD’s HOD’s

Feb Marchl March April April May June

29

9.2 Student Counselling Newsletter to Students 2010 Co-ordinator: Giselle Other members of editorial team: Amith, Abie & Elisabet




Produce and distribute a Student Counselling newsletter for CPUT students (Component of SC Marketing and Promotion)

Maintain what was achieved during 2009.

- Editorial team planning meetings

- Newsletter to have a specific student focus, centering around a specific wellness topic

- Peer helpers to be involved

- Collate submissions for the publication

- Arrangements with designer & publisher - Distribute newsletter (+ 4 000 copies) on

Bellville, Cape Town, Wellington and Mowbray campuses

- Attendance of InDesign course to equip 2 staff

member with the skill to assist with the design of the newsletter and other SC promotional materials, as well as SC self help materials to student

Dates and agendas of meetings Minutes of meetings Evidence of involvement Contents of newsletter Diarized meetings Evidence of distribution plan Evidence of attendance

Giselle with Amith and editorial team Giselle & Amith

2nd sem 2010 Nov 2009

30

9.3 Student Counselling Web page and Online Promotion Co-ordinator: Giselle Other members of Task Team: Amith and Elisabet

Student Counselling

Objectives for 2010



To ensure that the Student Counselling web page remains updated and to further develop when necessary (Component of SC Core Service: Marketing and Promotion)

- Submission of requests for updates to web editor - Web-editor to create links to interactive web pages

internally developed (on intranet), e.g. peer helper web page with a discussion forum, links to our self help materials for students as downloadable online documents

- Attendance of InDesign course to equip 2 staff member with

the skill to assist with the design of the intranet web pages & online SC promotional materials, as well as SC self help materials to students

- Development of one or more of above intranet web pages - Writing and submission of 2 - 3 promotional articles to web

editor for placement on CPUT web page (News Column)

Updated web page Evidence of discussons / meetings / links / developed intranet web pages / self help materials on web Evidence of attendance Developed interactive web page(s) Evidence of 2 – 3 articles on CPUT web page

Elisabet Giselle & Elisabet Giselle & Amith Giselle & Amith Giselle & HODs

Continuous Continuous Nov 2009 Nov 2010 Continuous

31

9.4 Marketing Other: First Year Orientation, Extended orientation, Promotional Items and Open Day Exhibition Stall Co-ordinator for 2010: Giselle (assisted by Elisabet & Amith (CTC); Abie fBC) Marzetha & Elisabet for Open Day SC Exhibition Stall



9.4.1 Orientate first year students to campus life and create awareness of the services to students provided by Student Counselling and to issue them with important information re adjusting to the challenges of their transition into HE and on how to ensure their success (Component of SC Core Ser-vice: Marketing & Promotion)

Orientation Presentations on Bellville, Wellington and Mowbray campuses

- Take bookings from academic departments for presentation in auditoriums

- Conduct orientation

presentations, provide pamphlets. Use Power Point and DVD (where possible)

- Set up exhibition & information

stalls (where possible) Extended Orientation Presentations on Cape Town & Bellville Campuses Maintain what was achieved in 2009:

- Invite academic departments to participate in extended orientation by making bookings with SC via Newsflash

- Take bookings from academic

departments

- Upgrade Power Point Presentation

- Conduct 90-minute presentation

to specific class groups according to a schedule: bookings made by academic departments, or specific student groups, e.g. residence or international students.

Booking schedule PPP Promotional materials Invite and booking form Diarized schedule Upgraded PPP Diaries / roster

Secretary / counselors HOD BC & counselors Counsellors Abie Secretaries Giselle / Elisabet / Abie Involved SC staff (as many as possible)

January / February “

32

9.4.2 To work with Marketing & Communication Department on providing a career information service to prospective students on CPUT Open Day

Maintain what was achieved in 2009:

- Prepare and man a SC exhibition stall - CTC

- Planning meeting – involved SC

staff - Negotiate needs in meetings

with M&C - To have 2 to 4 computers with

Career Mentor & Learn well available on the day at stall (depending on M&C’s assistance)

- To provide handouts that include brochures on SC, career decision making and information on study skills and exam preparation and promotion of SC Resources Area

- To have a competition & winner prizes

Stall that can service visitors at Open Day exhibition Meetings with involved SC staff Meetings with M&C Computer availability at stall Update information and posters for stall Competition & prizes

Marzetha and involved counsellors Marzetha & Elisabet M&C & Elisabet Elisabet & Marzetha Marzetha & Elisabet Elisabet & Marzetha

April February March April March April

9.4.3 To continue with upgrading of Student Counselling’s self help materials to students (which also serves as a strong promotional tool)

Upgrading existing self help materials (on selected topics) in a format that can be made available online (web page) and in our Resources Venues Add useful web addresses to existing materials (specified topics) Ensure sufficient time allocation for upgrading of self help materials Interns and BPsych students to assist in upgrading of materials (when necessary) Purchase materials (where necessary) Ensure professional layout and printing of upgraded materials

Retyped / scanned materials Lists with useful addresses Diaries When necessary When necessary Evidence of upgraded materials

Intern & BPsych supervisors & HODs “ HODs HODs HODs Giselle & HODs

Continuous

9.4.4 To develop new promotional items and upgrade existing ones (where necessary)

Purchase a camera to take photographs of SC activities and events Promotional printing on SC gazebo, used as exhibition stall during Orientation Week and Market Days / wellness events Develop an official promotional SC brochure with the help of A. Nel, M&C Attendance of InDesign course to equip 2 staff member with the skill to assist with the design of flyers / posters / brochures

Camera Evidence of printing on gazebo Tri-fold Brochure Evidence of attendance

Elisabet Giselle & Amith Giselle, HODs & Adinda Nel Giselle & Amith

February Februay November 2009 November 2009

33

10. STAFF, INTERNS AND B.PSYCH STUDENTS’ DEVELOPMENT AND TRAINING ACCOUNTS TO CPUT STRATEGIC DIRECTION 6: Institutional Development

• To develop individual competencies, policies and processes

Components 2010 Co-ordinators and Mentors 1. Organize SC Case Presentations Delcia 2. Organize SC Staff Self care Activities Delcia 3. Organize SC Peer Supervision sessions Delcia 4. Maintain Counselling Psychology Intern training and supervision program Janine(BC); Giselle (CTC); Amith (mentor CTC); Nthabi (mentor BC) 5. Maintain B.Psych training and supervision program Nthabi (BC); Amith (CTC)


Action Steps Performance Measures Responsible 2010 Target Dates

1. Organize SC Case Presentations to ensure professional training and development for mental health professionals

- Draw up a schedule for monthly SC staff case presentations. Commencement in February and final slot in October 2009. Nine slots in total

- Apply to HPCSA to once again have it as a registered CPD activity

- Continue to use the evaluation form for staff to provide feedback re each presentation

- Organize a guest speaker for the first slot in February

- Interns will present case studies in the July and October slots

- Inform HPCSA of SC staff members’ accumulated CPD points for this activity

- CPD Certificates to staff

Schedule - case presentations Application letter to HPCSA Evaluation form Evidence of guest speaker Evidence on schedule SC staff list with accumulated CPD points for HPCSA Secretaries to compile & HODs to sign

Delcia ‘ ‘

November 2009 February Each presentation February July and Oct November November

2. Organize SC Staff Self care activities

- Organize two self care activities for SC staff to combat burnout and build team spirit

- Events need to suit the allocated 2010 budget

Dates of 2 events Delcia One in 1st sem & one in 2nd sem

3. Organize SC Peer Supervision Sessions

- Compile a schedule / roster for peer supervisions sessions for our professional staff

- Commencement in February and final session in October

- Invite guest speakers, where needed - Ensure that debriefing is integrated into the

process - Integrate BPsych student participation by

presentation of article / case study in 1 or 2 sessions as per 6-monthly placement

- Apply to HPCSA to have it registered as CPD activity for 2010

Schedule - peer supervision sessions Application letter to HPCSA

Delcia (CTC) Abie (BC) Delcia

January February

34

4. Maintain Supervision and Training Programme for Counselling Psychology Interns

1.1. Establish a development program for the supervisors 1.2. Establish a joint induction program for psychology

interns Establish an Intern Psychology Training and Development Program Formulate a structured activity program for interns for the year once time frames have been set Feedback to interns and completed evaluation forms and correspondence letters to HPCSA and UWC (the collaborating university) HPCSA report for full accreditation as training facility

Peer supervision and training program for supervisors – meeting once p.m. after the case presentations Working towards getting this program accredited in 2010 Two-day program (one day on BC and one day on CTC) with the following aims:

- Introduction to SC staff, core business, policies and

- performance expectations - introduction to CPUT and relevant

departments - familiarizing them with intern manual - provide employment contract

information - New : Compact Orientation Pack

New - Develop a Performance Management Plan for each Intern (assessment and Evaluation Process) Document with rules and guidelines for internal and external training and development opportunities to ensure consistency & fairness New: Review the role of interns with the Wellness mobile unit. Program with activities and time frames New: Formal Agreement between co-coordinators on respective campuses to encourage staff to contribute to overall development of the Intern. Review: Peer Supervision Identify training needs for each Intern Evaluation forms and letters New: Review Evaluation forms and administrative issues. Evidence of received report after evaluation in April 2009

Janine Giselle Janine Giselle Janine Giselle Janine Gizelle Janine Giselle Interns, other involved staff Abie

Monthly 2010 January February January Continuous

35

5. Maintain the Supervision and Training Programme for UWC B.Psych students

Co-ordinate and mentor joint B.Psych practical placement Liaise with Student Health for HIV/Aids training Formulate a structured activity program for interns for the year once time frames have been set Establish closer links with Dept of Psychology, UWC Further development of B.Psyc guideline document: work related contract Induction program for B.Psychs – 2/3 days Supervision and mentoring Feedback to BPsych students and completed evaluation forms and correspondence letters to UWC (the collaborating university)

Appointment of one B.Psych student on Bellville and one on Cape Town campus Evidence of training provided in 2nd semester Evidence of training attended Program with activities and time frames Meeting with Co-ordinator of B.Psychs and supervisor and outcomes Guideline for students on work ethics, work contract and leave requirements Induction program Scheduled weekly supervision and mentoring sessions Evaluation forms and letters

July July / August February July July & Nov July July Continuous 2nd semester Sept & Nov

11. OTHER ISSUES / INVOLVEMENT

11.1 2010 Strategic Plan - Strategic Planning session on 6 November 2009

- Strategic Plan to be submitted to DoS before or on 4 Dec 2009 - Student Counselling staff’s Individual performance plans (scheduled for February) will be aligned with the objectives set in our 2009

Strategic Plan 11.2 Quality Management - Report on our Quality Panel Review of 26 June 2009 was submitted to Quality Management and will serve as basis for our

involvement in the 2010 Institutional Quality Audit by HEQC - SC Quality Improvement Plan to be submitted to Quality Management before end of 2010 - Issues highlighted in this Quality Improvement Plan has been incorporated in SC 2010 Strategic Plan

11.3 Participation in DoS / Student Affairs Events

- Participation in the reactivation of the Student Services Council - Climate and Needs Survey – Sam Henkeman - HODs attendance of monthly HOD / DoS meetings - Participation in other events / projects initiated by Dean of Students

11.4 Staff Development - Individual development plans for 2010 – Staff to discuss it with HODs and to submit with individual performance plans to HR by end of February 2010.

- Continued active participation in regional SAACDHE meetings and training opportunities - Attendance of the 2010 SAACDHE or PsySSA conference. 2010 SAACDHE conference to be hosted by the Western Cape Region

and Elisabet serves on the Conference Organizing Committee. SC CPUT to host one of the social events at this conference - Registered psychologists to attend several CPD training events - Other: refer to Section 10, points 1 - 3 in this document

11.5 Budget allocation and income

- HODs to submit budget requests and motivations during September 2010. Adjust budget requests where necessary after budget meeting with Finance Department

- Via the Office of the DoS, Student Counselling will once again push for an approved counseling levy, or combined Student Affairs levy as part of students’ registration fee for 2011

- Increased fee for career assessment and counseling service to prospective students – Bellville Campus - Fee for our involvement as facilitators in student leadership development programmes ?

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11.6 Committee Membership

- HODs and staff will continue to serve on a number of CPUT committees where they can share their expertise - Active participation in re-activated Student Services Council - Student Academic Development Policy will determine what meetings Student Counselling to attend within the faculties or Fundani,

e.g that of the Teaching and Learning Committees and Student Learning - This will give us a new forum in which student needs can be addressed

11.7 HR Matters - Individual Performance plans to HR by end of February - Final reviews and feedback to HR by November - Get SC organogram with senior positions (to create career pathing) approved by EM - Updated job descriptions for all departmental positions - Approved job description for senior position and possible appointment of two current SC staff members in senior positions

11.8 Physical Facilities - More appropriate and permanent office for student counsellor on Mowbray campus, possibly adjacent to Health Clinic

11.9 Other involvement - Continued involvement with CPUT Student Legacy Project - Continued involvement in finalizing the Student Academic Development Policy - Ensure the updating of the 2005 draft of the CPUT Emergency Management Fund - Assist with the establishment of a student club / society for LGBT students and helping them to raise awareness of their rights and

homophobia

Documents

Strategic Plan Student Counselling