Helping Hands ClinicStrategic Operations

IntroductionHelping Hands Clinic

Rural clinic – full service

Who are we?Physicians and nursing staff

Wanting to help others

Located in Newberry Michigan

Our GoalsBe a service to the local residents who currently are

lacking medical help

Rural locationsThere is an urgent need for medical care in rural locations

Barriers to getting medical attention Transportation Communications Lack of knowledge on getting medical help

Chronic conditions DM Heart disease

How can we help Be willing to help those in need regardless of social or financial

situations

How we will do it…..Creating a business takes a lot of hard work not just ideas

It begins with the idea but will take a lot of dedication to succeed

What is a rural clinicA medical clinic that offers full service medical attentionWho would use it

Local residents and touristsWhere??

We will find a central location

Staffing needsPhysicians, nursing and ancillary staffing

Getting started….Getting the finances in order

LoansGrantsPrivate donations

StaffingHow do we find someone to work for us

Recruitment

LocationCentral locationNewer building

Staffing..Who will operate the clinic on a day to day basis

Office managerCross trained staff

Is it just physicians?NursingOffice staffNonclinical personnel

How will we get them to work at the clinicRotationBenefitsInternships

Staffing continued…Physicians

What will the specialty be

Physicians Assistant

Medical students

Nursing Nursing assistant

Non-clincial Office managerTelephone

receptionist

Gaining confidenceHow will we gain the confidence of the community

Town hall meetingsOffering meet the physicianOffering non-medical assistance

Clinic offeringsFinancial assistanceWifiResource cornerLocal atmosphere

BudgetingMoney EquipmentWhy do we need a budget

Do we need one?

Who creates the budget

Financial goalsWere do we see ourselves

in one year

SolvencyCan we make it

How do we get the equipment

What do we need?

Should we rent or buy?

Can we borrow and ask for donated equipment

Pricing Fraud preventionHow do we

determine what to charge the patientsGovernmental

guidelinesFair pricing

Remaining profitable

MalpracticeClinical errorsPatient complaints

Internal fraudTheft of medicinesTheft of equipmentPrivacy breach

External fraudHackers

ReimbursementInsurance

Who will handle paymentsBillingCoding

Self Pay

Bad DebtPatients unable to

pay

CollectionsHow do we help prevent

this

Monitoring financial data

Patients Compliance and risk management

Patient experienceSetting up appointment

Office atmosphere

We want our patients to feel at home

Regulatory compliance

Risk Management

HIPAA

EMTALAEmergency Medical

Treatment And Active Labor Act

What now….Start with an idea

Create a plan to accomplish the idea

Set goals

Follow through

Revise as need

ConclusionThe rural areas across the United States has

seen its share of lack of medical care. We are planning on helping one such community. With the help of the community and advisors we will open a clinic that will serve those in need, based on need and nothing else. It will be a long road with many struggles but we can succeed if a plan is put in place and carried out. Everyone has a right to medical care, even those that are unable to pay. We will towards seeing these needs are met.

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