Our MissionHelping people of our community to better health and wellbeing.

Our VisionProviding quality integrated health services within available resources to the people within our community and encouraging personal responsibility for health care.

Our ValuesCompassion

Leadership

Excellence

Accountability

Respect

IntroductionDjerriwarrh Health Services provide an integrated range of primary, ambulatory, aged and acute health care services from its hospital, community health centres, super clinic, and residential aged care facilities servicing the communities of City of Melton and the Shire of Moorabool.

Many of its services are also provided in the patient’s/client’s home and within the community as part of its district nursing, hospital in the home, home and community care, and community health programs.

Djerriwarrh Health Services healthcare delivery sites include:

• Caroline Springs Community Health Centre

• Melton Community Health Centre

• Melton Health

• Bacchus Marsh & Melton Regional Hospital

• Bacchus Marsh Community Health Centre

• Grant Lodge Residential Aged Care

Working to implement initiatives and programs for the community, Djerriwarrh Health Services actively seeks to form alliances and partnerships with other service providers. We are committed to working collaboratively with others to ensure the best service provision for the community.

Strategic DirectionDjerriwarrh Health Services

2017 -2019

Compassion | Leadership | Excellence | Accountability | Respect

2011 2021 2031 Change 2011-2031

No.Change 2011-2031 %

Melton – East 57495 67037 65031 7536 16%

Melton – Balance 51343 96710 161673 110330 215%

Moorabool – Bacchus Marsh 20029 25226 29973 9944 50%Moorabool – Ballan 2597 3079 3465 868 33%

Our Primary Catchment

Djerriwarrh Health Services acknowledges the funding support of the Victorian and the Australian Government

• We will continue building on our community consultation and engagement to ensure the communities we serve have confi dence in our ability to meet their healthcare needs

• We will sustain our capability and capacity to meet acute care and community demand

• We will collaborate with other health service providers and ensure that patients receive seamless and integrated care wherever they need to be treated

• We will develop and support clinical and corporate partnerships with other health service providers

• We will identify and respond to service gaps

• We will continue to develop innovations in service delivery, through our workforce and smarter use of information and communication technologies

• We will deliver on our capital projects including the new Melton Health and Community Services building, and the refurbishment of our Bacchus Marsh Maternity Unit and Bacchus Marsh theatre redevelopment

• We will continue to develop future plans for services and capital infrastructure in partnership with the community and the Department of Health and Human Services

• We will continue to improve Djerriwarrh Health Services fi nancial position with the ongoing support of the Department of Health and Human Services

What we will achieve by 2019…

Population Projections 2011-2031

ObjectivesQuality & SafetyWe are committed to the provision of high quality and safe health care and commit to:

• Measure, monitor and evaluate service-wide performance

• Actively benchmark our performance against other similar health services to ensure better outcomes

• Identify improvement objectives and demonstrate improvement outcomes

• Maintain accreditation status with designated external bodies

• Maintain the highest possible level of patient satisfaction with our services

• Implement systems and processes to recognise and support person-centred end of life care in all settings

• Use patient feedback, including the Victorian Healthcare Experience Survey to drive improved health outcomes and experiences

• Embrace new technologies and clinical practices

• Ensure education is included in all aspects of service delivery

Staff - Our PeopleWe are committed to being an employer of choice by ensuring our people have a safe and supportive work environment, working within a positive culture. To achieve this outcome we will:

• Ensure we have an appropriately skilled, energetic, well- supported and highly motivated workforce

• Create a culture that values learning and teaching

• Ensure that an anti-bullying and harassment policy both exists and is lived. This policy includes the identifi cation of appropriate behaviour with both internal and external support mechanisms for staff

• Implement and monitor a workforce plan that provides us with the skill requirements needed to deliver on the services within our prescribed scope

• Create a workforce culture that includes staff in decision making, promotes and supports open communication and actively involves consumers and the community

• Implement a program to identify future leaders and support their development

Consumer partnershipWe are committed to:

• Consumer participation - increasing awareness and understanding of the consumer perspective, and designing systems and processes to enhance their participation

• Partnering with the community and consumers to drive organizational improvement

• Use patient feedback, including the Victorian Healthcare Experience Survey to drive improved health outcomes and experiences

Relationships & partnershipsWe are committed to delivering safe, eff ective and relevant services to our community and promoting services that refl ect the need and health priorities of the local population whilst working to build positive relationships with partners. This will include:

• Developing and implementing strategies that encourage and support cultural diversity.

• An ongoing contribution to the Strengthening Hospitals in Melbourne’s West consortium focusing on optimising collaborations in maternity, surgical, urgent care, cardiac and paediatric emergency services.

ContextThis Strategic Directions document is developed at a time of new and ongoing challenges for the health system in Victoria and across the country. There is a critical focus on clinical governance, patient safety and strengthening hospitals response to family violence, reform of the disability sector with the introduction of the National Disability Insurance Scheme; and ongoing changes to the aged care sector.

The west of Melbourne has experienced signifi cant population growth over the past 10 years and this growth is forecast to continue over the coming two decades. Melton is one of the fastest and highest growth areas in Australia. Projections of future population growth indicate the growth of Melbourne’s West will continue with a compound annual growth of 2.4 per cent through to 2037, as compared to 1.6 per cent for Victoria.

The Victorian Government has developed the State wide Design, Service and Infrastructure plan for Victoria’s health system. The plan is supported by locality plans for rural and regional Victoria.

• Maintaining ongoing communication with partner agencies to ensure eff ective relationships.

• Undertaking targeted health promotion and early intervention activities to improve local population health.

• Working with community partners to implement the fundamental principles required to strengthen a whole of organisation response to family violence.

• Participating and contributing to Regional Partnership Working Groups to improve the areas of Clinical Services, Clinical Governance, Workforce and IT solutions.

Governance & leadershipWe are committed to ensuring our organisation has robust governance frameworks in place. We seek to:

• Demonstrate a clinical governance structure that ensures accountability and transparency in each of the fi ve domains of quality and safety identifi ed in “Delivering high-quality healthcare - Victorian clinical governance framework” (June 2017): leadership and culture; consumer partnerships; workforce; risk management and clinical practice

• We seek to achieve continuous improvement in the safety and appropriateness of clinical care through the introduction, use, monitoring and evaluation of evidence-based best practice

• Have in place and monitor a broad-based risk management system that integrates the management of organisational, fi nancial, occupational health and safety, plant equipment and clinical risk

• Continually improve business systems and resource management

• Empower and engage consumers and volunteers by actively involving them in governance frameworks and seeking avenues for their input into service provision and service satisfaction

Financial SustainabilityWe are committed to ensure we have a responsive and fi nancially viable service that meets the agreed Department of Health and Human Services targets and frameworks. To achieve this we will:

• Incorporate strategies for improvements in waste generation, energy and water consumption

• Ensure prudent resource management of available recurrent funding to maintain current services and grow new services

• Work closely with appropriate government departments to incorporate new funding initiatives and opportunities for the benefi t of our community and our staff

• Explore opportunities to increase fi nancial sustainability.

• Further enhance ICT capability to support care continuity, innovative service models, service quality, access and accountability

• Enhance fi nancial performance to maximize clinical investment through benchmarking, revenue optimisation and operational effi ciencies

• Improve and enhance internal reporting, budgeting and measurement of activity and outcomes

InfrastructureWe are committed to develop facilities that are accessible, fi t for purpose; meet the health needs of our community and provide a safe workplace and environment for our patients/clients, staff and general public. We recognise that our physical infrastructure must cater for projected service demand. We will:

• Seek to provide infrastructure that meets contemporary health care needs and expectations and advocate for the necessary funding to do so

• Provide welcoming facilities that are culturally sensitive and positively engage our community

• Develop and monitor our environmental sustainability plan

• Develop asset strategies to ensure facilities are equipped to meet future demands including clinical and technical innovations

• Prioritise the capital infrastructure requirements for the health service

• Consult eff ectively with the Department of Health and Human Services regarding current and future infrastructure development