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STRABAG Property and Facility Services d.o.o.STRABAG Property and Facility Services d.o.o.
STRABAG Property and Facility Services d.o.o.Presentation of the CompanyZagreb 2012
Page 2 | STRABAG Property and Facility Services d.o.o. | Zagreb 2012
TOPICS
● COMPANY HISTORY
● STRABAG GROUP – ACTIVITIES ON THE INTERNATIONAL LEVEL
● ADVANTAGES OF STRABAG PROPERTY AND FACILITY SERVICES d.o.o.
● STRABAG PROPERTY AND FACILITY SERVICES d.o.o. A MARKET WITH EXCELLENT POSSIBILITIES
● THE STRUCTURE OF THE COMPANY IN CROATIA
● OUR TEAM
● AN OVERVIEW OF ADVANTAGES WE OFFER YOU
● OUR SERVICES
● CASE STUDY: REPAIR OF THE VENTILATION SYSTEM
● CONSULTING
● WE OFFER YOU SERVICES FOR …
● WHY STRABAG PROPERTY AND FACILITY SERVICES ?
● PARTNERSHIP WITH STRABAG – IN THE ENTIRE EUROPE
● RECOMMENDATIONS
Page 3 | STRABAG Property and Facility Services d.o.o. | Zagreb 2012
COMPANY HISTORYSTRABAG Property and Facility Services d.o.o.
Over six years of experience in the Croatian market
● 2003 Bau Holding Strabag AG expands its portfolio with new services in Croatia -Technical management, technical consulting and management – and founds a new company Facility Management Croatia d.o.o.
● 2007 Facility Management Croatia d.o.o. now operates under the company STRABAG Facility Management d.o.o. and assumes in its portfolio new infrastructural services: cleaning
● 2008 STRABAG acquires DeTeImmobilien– one of the largest German providers of services related to real estate (it manages real estate of net area of 15.4 million m² and with 35,000 facilities).
● January 2009 STRABAG Facility Management d.o.o. uses its experience and knowledge connected with the German market and launches a new type of service: Real estate management services
● March 2011 the company operates under the new company name STRABAG Property and Facility Services d.o.o.
Page 4 | STRABAG Property and Facility Services d.o.o. | Zagreb 2012
ACTIVITIES OF FACILITY MANAGEMENT (REAL ESTATE MANAGEMENT) IN A WIDE INTERNATIONAL AREASTRABAG concern conducts the Facility Management activity on the international level and offers support to its clients as a competent partner.
National companies in the following countries
• Austria
• Romania
● Croatia
● Slovenia
● Hungary
● Germany
● Poland
● Russia
● Slovakia
● Czech RepublicUkraine(is being established)
National companies Operational activity
Page 5 | STRABAG Property and Facility Services d.o.o. | Zagreb 2012
ADVANTAGES OF STRABAG Property and Facility Services d.o.o. Extended Service Coverage
● If you decide on the Extended Service Coverage offered by STRABAG Property and Facility Services d.o.o., this will free you from unexpected repairs expenses, which can occur due to shortcomings in the material or execution, for the duration of the Contract on providing services concluded with us.
● Although all the works were realized for operation without defects and for long life, over time the need for repairs may nonetheless arise. Considering the increasing repairs expenses, STRABAG Property and Facility Services d.o.o. thereby protects you from additional expenditures.
Page 6 | STRABAG Property and Facility Services d.o.o. | Zagreb 2012
STRABAG Property and Facility Services d.o.o. A market with excellent possibilities
STRABAG Property and Facility Services d.o.o. is one of the leading companies in the area of a wide span of services of real estate management (Facility Management).● Access to special technical and organizational solutions, as well as solutions for
monitoring the quality developed by the parent company, as well as to vast knowledge in the area of quality.
● A company with dynamic development and a quality management system certified in pursuance with the ISO 9001: 2001 standard.
● A fundamental understanding and uncompromising fulfillment of clients’ needs represent the key to success. We offer to each client care adjusted to his needs. The bases of our philosophy: fair competition on the market, partnership relation with clients and subcontractors, abiding by valid laws and technical regulations, close cooperation with the local municipal administration, reducing the negative impacts on the environment to a minimum and regular investment in its employees. With our ethical code, we create a healthy and pleasant working atmosphere.
THE STRUCTURE OF THE COMPANY STRABAG Property and Facility Services
Management
Operational
level
SEGMENTS FINANCES
Management on the national level
Coordinator for marketing and development
Coordinator forcommercial FM
FacilityManager
Call Centre
Project manager
BRVZ
Coordinator forinfrastructural
FM
Coordinator fortechnical FM
Employee fortechnical FM
Foreman
Employee forinfrastructural
FM
Assistentfacility
manager
BMTI
PM-Coordinator
Property-
manager
Assistent
SALE
Page 7 | STRABAG Property and Facility Services d.o.o. | Zagreb 2012
Page 8 | STRABAG Property and Facility Services d.o.o. | Zagreb 2012
OUR TEAM
Our team assumes for you all the services connected with your real estate
● Our team consists of employees with proven professional competences and excellent qualifications
● We employ our employees exclusively by use of the employment contract
● Educating employees
● There is no employee rotation
● Highly motivated team
● Helpdesk- working hours: 24 hours
● Field service
Page 9 | STRABAG Property and Facility Services d.o.o. | Zagreb 2012
STRABAG Property and Facility Services d.o.o. An overview of advantages
● Complete facility management in one place
● A set of practical solutions
● Planning and managing the facility without loss of information
● Excellent know-how
Our clients profit and realize measurable financial benefit through a decrease of operating expenses, optimum use of media, efficient techniques of work organization and utilization of established leading solutions in this profession.
Our team assumes all the services connected with your real estate
Page 10 | STRABAG Property and Facility Services d.o.o. | Zagreb 2012
••••••••
•••••••
OUR SERVICESfor all the tasks we offer the right solution in one place
REAL ESTATE MANAGEMENT FACILITY MANAGEMENT
Managing contractsAccountancy for facilities
Managing expensesTax affairsReporting
Real estate Performance ManagementDocumentation / archiving
Property technical management
• Technical equipment of the building• Designing, construction, taking care of
construction• Repairs, service, inspection• Defects management• Total Service Management• Energy management• Harmful substances management• Facilities management/superintendant’s
servicesManaging property/Solutions for companies Technical Facility Management
Infrastructural Facility ManagementTaking and giving into lease/
managing areas
Taking and giving into leaseOptimization of areas
Concepts regarding locationsConsulting connected with the real estate
Managing changes of residenceTenant Representation
Due Diligence
• Waste management• Gardening services, cleaning services• Janitor and security service• Internal postal service• Service for photocopying and printout• Telephone service• Reception service
CASE STUDY: Repair of the ventilation systemGrand Center Zagreb – system in the „PEOPLES“ restaurant
Technical service of the building system by
Property and Facility Services d.o.o.
Repairs expenses
22.000,00 HRK
+
no turnover during 6 days
RESTAURANT
Independent servicing of technical systems
Page 11 | STRABAG Property and Facility Services d.o.o. | Zagreb 2012
CASE STUDY: Repair of the water heater and air conditioner coolerGrand Center Zagreb – Air conditioning chamber of the „PEOPLES“ restaurant
During the New Year celebration
it came to activation of the fire-alarm
caused by sparklers
Termination of gas flow,
the kitchen remains without gas
Automatic standstill of
air-conditioning operation
Air-conditioning of the restaurant was not
reset in due time, freezing and
rupture of the alternator occurs
Page 12 | STRABAG Property and Facility Services d.o.o. | Zagreb 2012
CASE STUDY: Repair of the water heater and air-conditioner coolerGrand Center Zagreb – Air conditioning chamber of the „PEOPLES“ restaurant
The kitchen remains without
suction and the gas flow is blocked
the kitchen cannot continue operating
Restaurant management
Calls for help
Defect analysis and
initiating the repair
Centre management
STRABAG
Property and Facility Services d.o.o.
Page 13 | STRABAG Property and Facility Services d.o.o. | Zagreb 2012
CASE STUDY: Repair of the water heater and air-conditioner coolerGrand Center Zagreb – Air conditioning chamber of the „PEOPLES“ restaurant
• Shutting down pumps• Emptying the system• Closing the valve
STEP 1
STEP 2
STEP 3
STEP 4
• Dismantlement of the pipeline in front of the air heat alternator water/air Air Conditioning Chamber – ACC-3 and ACC-1
• Dismantlement of the alternator
• Installation of the pipeline in front of the air heat alternator water/air ACC-3 and ACC-1
• Turning on of the ACC-3 and ACC-1
• Taking out the filters• Drying the air conditioning chamber• Placing in new filters• Delivering the alternator for repair
STEP 6
STEP 5
• Opening the valve• Filling the system• Turning on the pumps
• Fusion welding of the alternator• Testing the alternator tightness• Delivery of the alternator to the facility
• Dismantlement of the pipeline in front of the air heat alternator water/air ACC-3 and ACC-1
• Installation of the alternator
• Installation of the pipeline in front of the air heat alternator water/air ACC-3 and ACC-1
Page 14 | STRABAG Property and Facility Services d.o.o. | Zagreb 2012
Page 15 | STRABAG Property and Facility Services d.o.o. | Zagreb 2012
CONSULTING
Technical consulting Infrastructural consulting Managing areas
Page 16 | STRABAG Property and Facility Services d.o.o. | Zagreb 2012
WE OFFER YOU SERVICES FOR
● business buildings
● shopping centers
● hotels
● logistics centers
● production plants
● construction sites
● warehouses
● …
● …
Page 17 | STRABAG Property and Facility Services d.o.o. | Zagreb 2012
WE OFFER YOU SERVICES FOR:
We adjust our services to individual specific needs of our clients and their facilities.
0
2
4
6
8
10
12
14
16
Business buildings Retail Shopping centres Construction site
Num
ber
of o
bjec
ts
Page 18 | STRABAG Property and Facility Services d.o.o. | Zagreb 2012
WHY STRABAG Property and Facility Services d.o.o.STRABAG creates added value for your real estate portfolio
● Value increase
● Optimized maintenance
● Efficient maintenance
● You can concentrate on your core activity.
● new approaches and ideas
● better working environment
● managing areas
Advantages for your real estate STRABAG offers you
Page 19 | STRABAG Property and Facility Services d.o.o. | Zagreb 2012
WHY STRABAG SERVICES CONNECTED WITH PROPERTY AND REAL ESTATE?STRABAG creates added value for your real estate portfolio
●We ensure sustainable growth using qualified employees
who act responsibly and who make up a team.
Turnover 2008-2011 in HRK
0
3.000.000
6.000.000
9.000.000
12.000.000
15.000.000
2008 2009 2010 2011
Planned turnover in HRK
0
3.000.000
6.000.000
9.000.000
12.000.000
15.000.000
2011 2012 2013
Page 20 | STRABAG Property and Facility Services d.o.o. | Zagreb 2012
PARTNERSHIP WITH STRABAG IN THE ENTIRE EUROPE
Business principles
● Creating business partnership with clients
● Complete transparency
● Measurable quality by way of service level agreements (key performance indicators)
● Fair penalty system
● Constant increase of efficiency in the company STRABAG
● Growth of the market through the acquisition of new clients
Your added value
● Abiding by Service Level Agreements (Key Performance Indicators) and the budget, as well as success at first attempt
● Focusing on precise realization of services(reaction time and implementation)
● Long-term partnerships
● Permanent flow of information toward the client
● Elaboration of the proposals and concepts for the optimization of expenses of your real estate portfolio Optimum harmonization of your overhead expenses
● Assessment of expenses structure of various facilities in your portfolio
● Increased transparency of your real estate on the portfolio or facilities level
● FM consulting in construction or rehabilitation designs
● All the employees have the highest qualifications/education and level of knowledge suitable for the state of the art achievements
● Control of all the services assumed by the subcontractors of STRABAG – regular results control
RECOMMENDATIONS – CROATIA
Grand Centar Zagreb SUPERNOVA Slavonski Brod SUPERNOVA Karlovac OBI Slavonski Brod
OBI Varaždin PZC Split POMGRAD inženjering
SUPERNOVA Varaždin
SUPERNOVA Zadar
AVENUE MALL Osijek SUPERNOVA Šibenik MALL of Split
Page 21 | STRABAG Property and Facility Services d.o.o. | Zagreb 2012
Page 22 | STRABAG Property and Facility Services d.o.o. | Zagreb 2012
Grand Center ZagrebRECOMMENDATION OF OUR COMPETENCE
Facility Grand Center Zagreb,business building in Zagreb
Client Grand Center d.o.o.
Useable area Approx. 16,087 m² gross developed area
Contract duration 4 years
Services ● Managing technical systems of the real estate
● Managing infrastructural systems of the real estate
● Defects management● Repairs● Property Management
Facility manager Marinko VlahinićPetra Hektorovića 210 000 Zagreb
2Page 23 | STRABAG Property and Facility Services d.o.o. | Zagreb 2012
SUPERNOVA Slavonski BrodRecommendation of our competence
Facility SUPERNOVA,shopping centre and specialised shopping centre in Slavonski Brod
Client Afirmacija Marsonija d.o.o.
Useable area Approx. 19,300 m² gross developed area
Contract duration Unlimited
Services ● Managing technical systems of the real estate
● Defects management● Warranties management● Repairs
Facility manager Zvonimir KatanićOsječka 28435 000 Slavonski Brod
Page 24 | STRABAG Property and Facility Services d.o.o. | Zagreb 2012
SUPERNOVA KarlovacRecommendation of our competence
Facility SUPERNOVA,Shopping centre and specialised Shopping Centre in Karlovac
Client Afirmacija Karlovac d.o.o.
Useable area Approx. 17,791 m² gross developed area
Contract duration Unlimited
Services ● Managing technical systems of the real estate
● Defects management● Warranties management● Repairs
Facility manager Blažimir StarčevićPrilaz Većeslava Holjevca 247 000 Karlovac
Page 25 | STRABAG Property and Facility Services d.o.o. | Zagreb 2012
OBI Slavonski BrodRecommendation of our competence
Facility OBI construction material shop in Slavonski Brod
Client OBI trgovina d.o.o.
Useable area Approx. 8,000 m² gross developed area
Contract duration Unlimited
Services ● Managing technical systems of the real estate
● Warranties management
● Defects management● Repairs
Facility manager Zvonimir KatanićOsječka 28435 000 Slavonski Brod
Page 26 | STRABAG Property and Facility Services d.o.o. | Zagreb 2012
OBI VARAŽDINRecommendation of our competence
Facility OBI construction material shop in Varaždin
Client OBI trgovina d.o.o.
Useable area Approx. 8,000 m² gross developed area
Contract duration Unlimited
Services ● Managing technical systems of the real estate
● Warranties management● Defects management● Repairs
Facility manager Robert PataftaOptujska 171.42 000 Varaždin
Page 27 | STRABAG Property and Facility Services d.o.o. | Zagreb 2012
PZC Split d.d.Recommendation of our competence
Facility PZC Split d.d.Business buildingin Dugopolje, Split
Client PZC Split d.d.
Useable area Approx. 4,500 m² gross developed area
Contract duration Unlimited
Services ● Managing technical and infrastructural systems of the real estate
● Warranties management● Defects management● Repairs
Facility manager Ante JurićUl. Sv. Mihovila 121 204 Dugopolje
Page 28 | STRABAG Property and Facility Services d.o.o. | Zagreb 2012
POMGRAD inženjering d.o.o.Recommendation of our competence
Facility POMGRAD inženjering d.o.o. in Split
Client POMGRAD inženjering d.o.o.
Useable area approx. 3,500 m² gross developed area
Contract duration Unlimited
Services ● Managing technical systems of the real estate
● cleaning● horticulture● repairs
Facility manager Ante JurićUl. Sv. Mihovila 121 204 Dugopolje
Page 29 | STRABAG Property and Facility Services d.o.o. | Zagreb 2012
SUPERNOVA VaraždinRecommendation of our competence
Facility SUPERNOVA,specialised shopping centre in Varaždin
Client Afirmacija centar d.o.o.
Useable area Approx. 11,300 m² gross developed area
Contract duration Unlimited
Services ● Managing technical systems of the real estate
● Defects management● Warranties management● Repairs
Facility manager Robert PataftaOptujska 171.42 000 Varaždin
Page 30 | STRABAG Property and Facility Services d.o.o. | Zagreb 2012
SUPERNOVA ZadarRecommendation of our competence
Facility SUPERNOVA,shopping centre in Zadar
Client GRANIT-VRKIĆ d.o.o.
Useable area Approx. 38,265 m² gross developed area
Contract duration Unlimited
Services ● Managing technical systems of the real estate
● Defects management● Warranties management● Repairs
Facility manager Marin PunošUlica Akcije Maslenica 123 000 Zadar
Page 31 | STRABAG Property and Facility Services d.o.o. | Zagreb 2012
AVENUE MALL OsijekRecommendation of our competence
Facility AVENUE MALL OSIJEKshopping centre in Osijek
Client GTC nekretnine istok d.o.o.
Useable area Approx. 62.000m² gross developed area
Contract duration Unlimited
Services ● Managing technical systems of the real estate
● Defects management● Warranties management● Repairs
Facility manager Goran DušićUlica Sv. L. Mandića31 000 Osijek
Page 32 | STRABAG Property and Facility Services d.o.o. | Zagreb 2012
SUPERNOVA ŠibenikRecommendation of our competence
Facility SUPERNOVA ŠibenikShopping centre and specialized shopping centre
Client Supernova Šibenik d.o.o.Center Management: m2 Centermanagement d.o.o.
Useable area Approx. 8.000 m² gross developed area
Contract duration Unlimited
Services ● Managing technical systems of the real estate
● Defects management● Warranties management● Repairs
Facility manager Ante JurićUl. Sv. Mihovila 121 204 Dugopolje
Page 33 | STRABAG Property and Facility Services d.o.o. | Zagreb 2012
MALL OF SPLITRecommendation of our competence
Facility MALL OF SPLIT
Client Mejaši prvi d.o.o.Center Management: ECE Projektmanagement GmbH
Useable area Approx. 62.400 m² gross developed area
Contract duration March 2013
Services Consulting in the field of facilitymanagement related to construction
Facility manager Ante JurićUl. Sv. Mihovila 121 204 Dugopolje
ADDITIONAL REFERENCES – CROATIA
Page 34 | STRABAG Property and Facility Services d.o.o. | Zagreb 2012
DO YOU WANT MORE DETAILED INFORMATION? We are gladly at your disposal.
STRABAG Property and Facility Services d.o.o.
Ul. Petra Hektorovića 2
10 000 Zagreb
Ines VodanovićCountry Manager CroatiaProcurator STRABAG d.o.o. SloveniaTel. +385 (01) 639 - 2264Fax +385 (01) 639 - 2266Mobil +385 (0)98 209 [email protected]
Kristijan TomićCountry Manager CroatiaProcurator STRABAG d.o.o. SloveniaTel. +385 (01) 639 - 2261Fax +385 (01) 639 - 2266Mobil +385 (0)98 218 [email protected]
STRABAG Property and Facility Services d.o.o.
Ul. Petra Hektorovića 2
10 000 Zagreb
Page 35 | STRABAG Property and Facility Services d.o.o. | Zagreb 2012