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Stories at Work ©2002 Sandor P. Schuman Stories at Work® Executive Decision Services LLC Stories at Work Storytelling for Group Facilitators How to Create, Tell, & Use Stories with Groups and Organizations

Stories at Work ©2002 Sandor P. SchumanStories at Work® Executive Decision Services LLC Stories at Work Storytelling for Group Facilitators How to Create,

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Stories at Work ©2002 Sandor P. SchumanStories at Work® Executive Decision Services LLC Only the Best is Good Enough

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Page 1: Stories at Work ©2002 Sandor P. SchumanStories at Work® Executive Decision Services LLC Stories at Work Storytelling for Group Facilitators How to Create,

Storiesat

Work©2002 Sandor P. Schuman Stories at Work®

Executive Decision Services LLC

Storiesat

Work

Storytelling for Group Facilitators

How to Create, Tell, & Use Stories with Groups and Organizations

Page 2: Stories at Work ©2002 Sandor P. SchumanStories at Work® Executive Decision Services LLC Stories at Work Storytelling for Group Facilitators How to Create,

Storiesat

Work©2002 Sandor P. Schuman Stories at Work®

Executive Decision Services LLC

Page 3: Stories at Work ©2002 Sandor P. SchumanStories at Work® Executive Decision Services LLC Stories at Work Storytelling for Group Facilitators How to Create,

Storiesat

Work©2002 Sandor P. Schuman Stories at Work®

Executive Decision Services LLC

Only the Best is Good Enough

Page 4: Stories at Work ©2002 Sandor P. SchumanStories at Work® Executive Decision Services LLC Stories at Work Storytelling for Group Facilitators How to Create,

Storiesat

Work©2002 Sandor P. Schuman Stories at Work®

Executive Decision Services LLC

When Godtfred, son of LEGO's founder Ole Kirk, tried to save some money by finishing a shipment of toy ducks with two coats of paint instead of the usual three, his father said:“Go and get the ducks immediately, give them their last coat of paint … and do it all yourself - even if it takes you all night!”

Page 5: Stories at Work ©2002 Sandor P. SchumanStories at Work® Executive Decision Services LLC Stories at Work Storytelling for Group Facilitators How to Create,

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Agenda• Introductions – Tell your story• Group dynamics/ Story dynamics• Telling someone else’s story

– Story pairs; STORY CAT; Learning the story• Creating your own stories

– Story elicitation cues– Answering questions with stories

• More on storytelling skills– The craft of storytelling

• Why tell a story: Three ways to make a point• Telling your own stories

– Learn, Listen, Feedback, Reflect • Helping a group tell its story

Page 6: Stories at Work ©2002 Sandor P. SchumanStories at Work® Executive Decision Services LLC Stories at Work Storytelling for Group Facilitators How to Create,

Storiesat

Work©2002 Sandor P. Schuman Stories at Work®

Executive Decision Services LLC

My Father was a storyteller. It was his everyday way of communicating important values and ideas. I didn’t realize I’d followed his example until, a few years ago, I read the evaluation forms from a facilitation training session I conducted. In response to the question, "What did you like best about the program?" several people responded, "Sandy's stories." That's how I found out I was a storyteller.

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Page 7: Stories at Work ©2002 Sandor P. SchumanStories at Work® Executive Decision Services LLC Stories at Work Storytelling for Group Facilitators How to Create,

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The Story of How I Came to Group Facilitation

In Two Minutes

©2002 Sandor P. Schuman Stories at Work®Executive Decision Services LLC

Chronology Biography

Illustrative Revealing

Page 8: Stories at Work ©2002 Sandor P. SchumanStories at Work® Executive Decision Services LLC Stories at Work Storytelling for Group Facilitators How to Create,

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Work©2002 Sandor P. Schuman Stories at Work®

Executive Decision Services LLC

Audience

Teller

Story

Group

Facilitator

Purpose

Story DynamicsGroup Dynamics

Telling, Eliciting, Listening, Learning

Page 9: Stories at Work ©2002 Sandor P. SchumanStories at Work® Executive Decision Services LLC Stories at Work Storytelling for Group Facilitators How to Create,

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Story Pairs• The Meaning of Wilderness• The Uncomfortable Participant

Page 10: Stories at Work ©2002 Sandor P. SchumanStories at Work® Executive Decision Services LLC Stories at Work Storytelling for Group Facilitators How to Create,

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Learn the Story• Read it.• Find its “bones.”• Identify the characters. Identify with

Someone. Image-ine him or her.• Identify with the place. Image-ine it.• Identify with the Tension and Yearning.• What’s the key Occurrence?• How is the Tension Resolved?• Beginning, Middle, End.

Page 11: Stories at Work ©2002 Sandor P. SchumanStories at Work® Executive Decision Services LLC Stories at Work Storytelling for Group Facilitators How to Create,

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Learn the StoryN

o. o

f Det

ails

Time/ experience telling the story

Page 12: Stories at Work ©2002 Sandor P. SchumanStories at Work® Executive Decision Services LLC Stories at Work Storytelling for Group Facilitators How to Create,

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Tell the Story

The Meaning of WildernessThe Uncomfortable

Participant

Page 13: Stories at Work ©2002 Sandor P. SchumanStories at Work® Executive Decision Services LLC Stories at Work Storytelling for Group Facilitators How to Create,

Storiesat

Work©2002 Sandor P. Schuman Stories at Work®

Executive Decision Services LLC

STORY CAT•Someone

– person, protagonist, character, object•Tension

– conflict, choices, consequences•Occurrence

– incident, event, episode, problem•Resolution

– release of tension•Yearning

– use, purpose, function, meaning, message

Page 14: Stories at Work ©2002 Sandor P. SchumanStories at Work® Executive Decision Services LLC Stories at Work Storytelling for Group Facilitators How to Create,

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Work©2002 Sandor P. Schuman Stories at Work®

Executive Decision Services LLC

STORY CAT•Context

– situation, setting, time & place, perspective

•Audience– identification, empathy

•Truth– authenticity, detail, subtlety

Page 15: Stories at Work ©2002 Sandor P. SchumanStories at Work® Executive Decision Services LLC Stories at Work Storytelling for Group Facilitators How to Create,

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Work©2002 Sandor P. Schuman Stories at Work®

Executive Decision Services LLC

Practical Limitations• Characters

– 2, 3, or 4 (more is hard to keep track of)• Setting

– 1 or 2 locations– An image you can describe in detail

• Dialog – Use selectively (it can be hard to follow)

• Arc – Beginning, middle, end

Page 16: Stories at Work ©2002 Sandor P. SchumanStories at Work® Executive Decision Services LLC Stories at Work Storytelling for Group Facilitators How to Create,

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Answering Questions with a Story

Page 17: Stories at Work ©2002 Sandor P. SchumanStories at Work® Executive Decision Services LLC Stories at Work Storytelling for Group Facilitators How to Create,

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Learn the Story• Write the whole story• Outline• Record & playback• Key phrases• Key images• Tell aloud – alone and with others• Story circle, story buddy• Title, subtitle, blurb, hook

Page 18: Stories at Work ©2002 Sandor P. SchumanStories at Work® Executive Decision Services LLC Stories at Work Storytelling for Group Facilitators How to Create,

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Appreciative Listening & Feedback

• Listen to the story• Appreciations from listeners• Teller’s questions • Listener’s questions • Suggestions• Subject Matter Discussions

Page 19: Stories at Work ©2002 Sandor P. SchumanStories at Work® Executive Decision Services LLC Stories at Work Storytelling for Group Facilitators How to Create,

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Reflection• What does this story mean to you?• What questions does it raise?• To whom would you tell this story?

Why?• What does the story bring to mind

regarding telling, eliciting, listening, and learning?

Page 20: Stories at Work ©2002 Sandor P. SchumanStories at Work® Executive Decision Services LLC Stories at Work Storytelling for Group Facilitators How to Create,

Storiesat

Work©2002 Sandor P. Schuman Stories at Work®

Executive Decision Services LLC

Page 21: Stories at Work ©2002 Sandor P. SchumanStories at Work® Executive Decision Services LLC Stories at Work Storytelling for Group Facilitators How to Create,

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Three ways to make a pointWay #1

• Baby boomers are aging• People are living longer• Proportion of elderly

increasing• More aging services needed

Page 22: Stories at Work ©2002 Sandor P. SchumanStories at Work® Executive Decision Services LLC Stories at Work Storytelling for Group Facilitators How to Create,

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Three ways to make a pointWay #2

Population trends

1975 2000 2025

Services for the elderly?

85+

65+

65+

Page 23: Stories at Work ©2002 Sandor P. SchumanStories at Work® Executive Decision Services LLC Stories at Work Storytelling for Group Facilitators How to Create,

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Three ways to make a pointWay #3

At 83 years of age, Mrs. K doesn’t want to visit the Senior Center any more. It was great, back when her husband retired and she was 62, but now it’s crowded and deteriorated. Her friends agree.

Page 24: Stories at Work ©2002 Sandor P. SchumanStories at Work® Executive Decision Services LLC Stories at Work Storytelling for Group Facilitators How to Create,

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Learn the StoryIMAGEMOVEMENTAUDIENCEGESTUREEMOTION, EXPRESSION