Steven Weiss1225 Norwalk Road, Apt 25 Cell: 215-514-0669Philadelphia, PA 19115

stevenjerryweiss@aol.com_______________________________________________________________________________________________________________________________________________________________________________

ObjectiveSeeking a position in a mailroom or retail sales. Managing a variety of positions in a corporate distribution center has provided me with excellent customer service and interpersonal skills that would support working in a corporate or retail environment.

Qualifications• Enjoy dealing with people and resolving customer service issues.

• Effectively able establish communications and interact with all levels of management.

• Utilize leadership abilities in order to motivate team members and meet deadlines.

• Ability to follow procedures and increase productivity through coordination and streamlining of job functions.

• Able to effectively interact with team associates while maintaining independent decision making capabilities.

• Dedicated and reliable.

Professional Experience

Icon/Ricoh, Bensalem, PA 2008-2015Senior Onsite Service Specialist

• Provided continuing customer service and support to Catherine’s/Charming Shoppe associates and managers under new managerial direction.

• Quickly learned and utilized new technology including a bar coding system for incoming packages.

• Established good working relationship with new team member to maximize proficiency and task completion.

• Actively participated in various customer service training courses.

Catherine’s/Charming Shoppe, Bensalem, PA 1981-2008

Mailroom Associate

• Managed mail flow for 1,500 retail stores nationwide, efficiently and accurately processed over 100 packages daily.

• Formulated weekly corporate information packets for companywide distribution.

• Utilized research and problem solving skills to track missing packages; followed through to make sure each package was delivered to its proper destination.

• Appropriately handled confidential documents with top priority.

Receiving Department Supervisor

• Responsible for overseeing processes and procedures of two functional and busy receiving docks.

• Supervised 15-30 associates and maintained employment personnel records.

• Managed and supervised quality control inspection of all orders.

• Improved efficiency by motivating associates to streamline processing of trailer orders and completing receipts.

Receiving, Supply and Procurement Department Associate

• Responsible for unloading trailers in a timely manner.

• Accurately sorted, counted and processed receipt orders.

• Coordinated and filled orders for the company retail stores and corporate offices.

• Managed companywide supply inventory.

Accomplishments• Achieved Employee of the Year award as a reward for excellent companywide performance.

• Recipient of multiple employee of the month awards.

Sloane Toyota, Glenside, PA 1978-1981

Customer Service/Parts Department

• Interacted with customers on a daily basis selling parts and providing customer service.

• Managed inventory control and processed paperwork for warranty services.

Education: • High School Diploma, Northeast High School

References available upon request