Steven HuntFlat 1 Woodland HouseHigh street Quarry Bank

Brierley HillWest Midlands

Dy5 2AD07944947971

Ste7hunt@hotmail.co.uk

Personal Statement

I thrive on working within a team-based environment but I also perform efficiently and effectively alone. I believe my current employment has increased my professionalism, discipline, communication skills and ability to work under pressure. I adapt to different surroundings, and situations. I believe I have a hard working mentality. I have excellent attention to detail and have enhanced my ability to use information effectively and utilised my knowledge to improve the skills of those around me. I have 6 years of experience working in Risk and Compliance and 11 years banking knowledge in total with Lloyds Banking Group.

Employment History

April 2015-PresentLloyds Banking Group, Group Operations, Brindley Place, BirminghamFlow Leader (Team Leader)

Managing a team of 14 people, carrying out capacity planning to ensure adequate resources are available to process payment volumes and managing the flow of work against demand, prioritising workflow and assigning colleagues to workflow.

Supporting colleagues who are underperforming, providing coaching and regular feedback to ensure that they meet the required Quality and Efficiency targets.

Successfully implemented ideas regarding quality, cost and delivery. Suggesting rules put into the Sanctions payments screening filter to reduce the number of false sanctions matches which created unnecessary work. Implemented smarter ways of processing Sanctioned payments in order to stream line the process.

Managed the sanctions team communication desk, deal with complaints from customers, chase through high value payments and cut off payments.

Wrote and updated process guides/maps for certain roles within the department. Liaising with senior management to keep them updated on any complaints in which we may

receive and on current volumes of work. Keep them updated on withdrawal SLA which is reportable to the FCA.

January 2009-March 2015Lloyds Banking Group, Group Operations, Brindley Place, BirminghamFinancial Sanctions Analyst/Deputy team leader

Analyse payments to ensure compliance within Group Policy, primarily compliance with UKHMT, OFAC and UN, raising suspicious activity by completing a suspicious activity report.

Acting as an SME to other colleagues due to my sound knowledge of Sanctions/ AML regulations.

Successfully designed and implemented a workflow board to reflect productivity and efficiency.

Carried out capacity planning to ensure adequate resources are available to process payment volumes whilst also processing myself. Able to reprioritise due to changing circumstances and able to complete work on deadlines

Deliver effective training to new members of staff to enable them to process sanctioned payments while successfully meeting quality and efficiency targets.

Produce process guides and maps for new processes and where processes have changed to ensure that all procedures are up to date for Audit and training purposes

Worked with business analysts and project managers on multiple projects and implementations. This involved reading change scripts and identifying which aspects of the script would affect my department. I then attended teleconferences, wrote test scripts in Mercury Quality Centre and ran the various test within test environments ahead of implementations. I would also then come into work on weekends for the live implementations and test the functionality of all systems and agree or disagree whether the implementation had been successful for our department.

Shows willingness to work out of BAU to meet business needs Responsible for crucial department decisions (faith from senior managers) Eye for detail when selecting which aspects of the script would affect the department

December 2004-December 2008Lloyds Banking Group, Commercial banking, Quay House, Waterfront, Brierley Hill, West MidlandsCommercial Banking Advisor

Advise commercial customers on their day to day transactions, advice on loans and overdrafts.

Set up direct debits and arrange payments to other businesses/accounts Liaise with Business mangers on behalf of commercial customers Fully identify customers Acted as a floor walker (point of contact to support colleagues) Take team shouts and meetings to the team to support team leader work loads Trained new starters/subject matter expert

Systems used

Microsoft applications - Word, PowerPoint, Excel, Outlook PEGA (Pegasus) Fircosoft FOFA/SAW Stelink Lexis Nexus Dun & Bradstreet World check Gateway STP Swift

Training and Qualifications

Promontory Basic Promontory Advance Introduction to Operational Excellence Operational Excellence Basics NVQ Level 2 in Customer Service

Education

May 2003-August 2003 Clait, Waterfront training centre, Brierley Hill, West MidlandsQualification in basic computer literacy, including Microsoft word, excel, outlook, access, publishing and windows

September 2001-June 2002 AVCE Business Studies, Stourbridge College, Stourbridge, West MidlandsBusiness at work – ADV levelMarketing – ADV level

September 1996-June 2001Redhill Secondary school, Stourbridge, West Midlands10 GSCE’s achieved at grades C-E, including Mathematics and English

Interests and achievements

I believe a healthy body is a healthy mind and I am a keen runner, training regularly, competing in half marathons. I enjoy playing football and also watching it. I enjoy spending time with my friends and family.

I have lead the continuous improvement team within the financial sanctions unit in Lloyds and have made financial savings for the department as well as process improvements.

References

References are available upon request