STEVEN EDWARD SMITH MBIFM IOSH

19 SherwoodMurton Village

Newcastle Upon TyneNE27 0LT

Tel: 07956 356157steveesmith@hotmail.co.uk

Personal Profile

An experienced regional facilities manager with a proven record of success in managing sophisticated facilities. Vastly experienced in team and supplier operational and financial management. A team player with

excellent communication and interpersonal skills.

Career History

2012 – Present: Regional Facilities Manager – Royal Bank Of Scotland

Summary: - Recruited from supplier base to regional facilities manager of multiple occupied offices and total facilities ownership of the group’s critical cash & coin operation in the North of England and Scotland.

Responsibilities

Act as the building(s) owner by being accountable for all property operations services (BAU and change) within each property(s) and be the voice and face for wider Property Operations activity.

The gatekeeper for all projects within the properties from across the property operations team. Provide a safe and efficient workplace through managing the delivery of planned preventative

maintenance. Manage planed and reactive maintenance through the helpdesk and supply partners. Understand the property(s) by undertaking regular visual and formal audits. Respond to any property incidents to minimise impact on the customers or those serving our

customers. Contribute to ensuring that the service proposition remains sustainable, delivery is reviewed, and

challenged to identify further cost saving opportunities. Manage the portfolio’s performance and manage its running costs to achieve best value within

budget. Responsible for managing business division relationships within each property (s). Maintain “Voice

of the Customer” engagement and communication framework. Act as the local expert, ensure an efficient and appropriate workplace serving diverse business

stakeholders, create & identify value based property service improvement opportunities that enhance customer experience.

The focal point for property related issues, providing transparency of cost, service, risk management inline with agreed SLAs and performance.

Manage supplier performance at a national and local level and support contract management policy requirements.

Collaborate with supply chain partners; provide timely and accurate reporting and business intelligence. Proactively manage supply partner relationships, develop and motivate colleagues to optimise service

performance and value for money. Lead and engage in change, special projects and best practice forums aim to develop and improve

services. Responsible for ensuring the portfolio meets statutory and RBS Group Policy compliance within the

property(s), including the required technical standard. Mitigate risk through managing compliance, supporting assurance, maintenance and adherence to

processes. Responsible for maintaining continual property services into the portfolio. Contribute to ensuring

building resilience, operational recovery procedures and communications are in place to mitigate and minimise business interruption.

Proactively identify emerging risks or issues while maintaining full understanding and awareness of business risk and the impact of potential service interruption providing transparent mitigation plans.

Ensure all changes in legislation and Group policy framework are implemented in the region and that any gaps are highlighted and resolved in accordance with guidelines.

2007 – 2012: Regional Security Manager (Royal Bank Of Scotland Contract) & Field Service Manager – G4S

Summary: - Management of a large security team for the North Region on the RBS contract. Recruited directly from this position to facilities manager due to success in this role. Previously a regional service manager managing a mobile team responding to alerts from Offenders electronic monitoring devices (Tags).

Responsibilities

Ensuring that all Standard Operational Procedures are adhered to and that contract compliance is maintained at all times.

Delivery of regions KPIs/SlA’s and targets and meeting critical timeslots. Ensuring the effective deployment of resources, to identify fault trends and to instigate remedial action

where necessary. Provision of effective leadership to promote and maintain good working relationships with Customers,

control centre and field officers. Provision of a healthy, safe and secure working environment. Motivation of branch staff to ensure individual job satisfaction and development. Responsible for the management and resourcing of work rosters, authorising holidays and managing

absence Conducting the three-month performance review meetings and annual appraisals with staff identifying

skills gaps and development needs. Liaising with the training team and HR Department to ensure the facilitation of all branch training and

development activity. Conducting staff disciplinary and absence interviews where necessary and in accordance with the

company disciplinary procedures. Building and maintaining good working relationships with both internal and external agencies and

customer groups. Upholding and demonstrate the Company’s brand values at all times. Promotion of continuous improvement through team and individual involvement. Performance manage the team on a daily basis to ensure achievement of cost and compliance targets. Responsibility for end to end enforcement internally and manage external targets with other agencies.

2004 – 2007: Self Employed (Director) – Northern Adventures Ltd

Summary: - Management of company providing training to corporate, youth groups and ex-offenders in order to reduce offending rates.

Responsibilities

Overall management of company and personnel. Compliance and introduction of national and regional operating procedures. Working with disadvantaged youth and adult groups providing training courses. Plan and provide various types of courses designed for the customer, linking into their accredited

training core values. Presentations to various organisation such as education complexes, grant issuers, regional governing

bodies. Produce all business cases for start up and project expansions, provide quotations and bespoke training

requirements. Overall management of Health and Safety procedures and staff training within various specialist fields.

2002 – 2004: Lead Project Design Engineer/Sales Support Engineer – Initial Electronic Security Systems.

Summary: - Technical design and sales of bespoke electronic security systems.

Responsibilities

Design bespoke telecommunications, software managed security systems. Produce technical security systems communication solutions for large-scale projects. Work in high security complexes such as nuclear power stations, governmental buildings and HMP

establishments. Costing all areas of project. Produce in depth pre and post tender documentation. Produce quotations with entire project design documentation.

Selection and management of all project sub-contractors and key staff.

2000 – 2002: Project Engineer/Manager – NTL

Summary: - Engineering and Management of various telecommunication projects for specialist team.

Responsibilities

Lead support troubleshoot engineer for data/telephony/CATV on South East networks. Management and financial control of nominated projects. Introduction of new regional and national fibre optic and cable network products/services to customers

and employer. Establish maintain appropriate relationships and liaise with suppliers and customers. Report on, track and monitor the progress of projects.

1994 – 2000: Line Manager – British Army (Royal Corps Of Signals)

Summary:- Troop and detachment commander for worldwide deployment of radio/satellite systems.

Responsibilities

Accountable for all manning and equipment for twenty-three vehicle communication assets and manning, including the regular inspection of equipment for ensuring serviceability.

Supervision of a large team of personnel. Site, install, maintain and retract radio and satellite mobile/static communications sites. Responsible for the worldwide deployment of all personnel and assets at short notice, often in

challenging situations. Deployed on numerous operations world wide providing communications solutions. Provide security services in theatres such as Bosnia, Kosovo, Middle East, etc.

1992 – 1994: Apprentice – ‘Army Apprentices College’ Harrogate

Successfully graduated as a ‘Radio Systems Engineer’. Attained high promotion responsible for numerous personnel on day-to-day duties.

Training and Education

‘Member’ status of the British Institute Of Facilities Management IOSH Institute of Leadership & Management NVQ 3 Management - Qualified Management Behavioural Leadership. Assessment centre & recruitment qualified City & Guilds 777 – Electronic principles NVQ 2 and 3 with various engineering related certificates. Coaching skills for managers/Conflict Management/ Various HR courses (Disciplinary etc) CRB Enhanced cleared. Two-year apprenticeship in Telecommunications engineering. British Army qualified Radio/Satellite

Engineer. NVQ 2 Custodial Care Various grades GCSE’s in subjects such as: Maths, English, Geography, Chemistry, Physics, Business

Studies & Media Studies, etc.