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Steve Bosserdet David HoldenChris Prokopanko Pushpa Shanmugam Steve Bosserdet David HoldenChris Prokopanko Pushpa Shanmugam
First Class Solutions, Inc.
Important Facts & Potential Problems
Important Facts & Potential Problems
Frank O’Brien - President Willingness to upgrade the computers Knows something is wrong, but not really
sure what is going on Papo O’Brien – Executive Vice-President
“Thinking big” Don’t know too much about what he does
for FSS Fritz Felscher – Vice-President
Idea Guy Does not know the details of the current IS
system
Frank O’Brien - President Willingness to upgrade the computers Knows something is wrong, but not really
sure what is going on Papo O’Brien – Executive Vice-President
“Thinking big” Don’t know too much about what he does
for FSS Fritz Felscher – Vice-President
Idea Guy Does not know the details of the current IS
system
Important Facts & Potential Problems Cont.
Important Facts & Potential Problems Cont.
Barbara Lux – Head of Operations Created the cutting slips Manages employees schedules Knowledge of some of the current
processes Hank Thaker – Distribution Manager
Knows the workings of the distribution plant Larry Schmadko – Director of Store
Management Knows the store location side of FSS
Barbara Lux – Head of Operations Created the cutting slips Manages employees schedules Knowledge of some of the current
processes Hank Thaker – Distribution Manager
Knows the workings of the distribution plant Larry Schmadko – Director of Store
Management Knows the store location side of FSS
Important Facts & Potential Problems Cont.
Important Facts & Potential Problems Cont.
Doug Zimmermann – Data Processing Willingness to work with FCS Knows a lot of the current processes from
the technology side of things Seem private and protective of his code
and documentation Seems to have more work than he can
handle May not want to work with us for job
security reasons Alice Vyskocil – Accounting
Knows the accounting system Knows that problems exist in the
accounting system
Doug Zimmermann – Data Processing Willingness to work with FCS Knows a lot of the current processes from
the technology side of things Seem private and protective of his code
and documentation Seems to have more work than he can
handle May not want to work with us for job
security reasons Alice Vyskocil – Accounting
Knows the accounting system Knows that problems exist in the
accounting system
Important Facts & Potential Problems Cont.
Important Facts & Potential Problems Cont.
Ted Orlando – Catering Manager According to Fritz he has new ideasKnows the catering system and what
goes on therePam Bradford – Personnel Director
Knows the employees that work at the store locations
May know information about employee schedules and scheduling
Ted Orlando – Catering Manager According to Fritz he has new ideasKnows the catering system and what
goes on therePam Bradford – Personnel Director
Knows the employees that work at the store locations
May know information about employee schedules and scheduling
MemoMemo
First Class Solutions
Memo To: Frank O’Brien
From: Chris Prokopanko
CC:
Date: 3/27/2006
Re: Systems Analysis Interview
First Class Solutions Inc. had been hired by Frank’s Submarine Sandwiches to review the current information system. Our team will be conducting preliminary interviews with the employees of FSS. Our goal is to gather information about the information system that is currently in place. We would like to know how it works, what you like about the system, and how we could improve upon the system.
We would specifically like to talk to you about:
- Generally where are you having problems with FSS?
- What do you envision this new system being able to accomplish?
We would like to hold an interview with you on Monday, March 27, 2006. From 9:00AM until 10:00AM in room 107 of your main office. If this time does not work with your schedule, please get a hold of me as soon as possible to reschedule the interview.
Sincerely,
Chris Prokopanko, Director of Financial Reporting
First Class Solutions, Inc.First Class Solutions, Inc.
