STEVE ANDERSON Palm Tran Project Managerdiscover.pbcgov.org/palmtran/PDF/RPM/RPM PresentationPTSB_DRAFTv5.pdfPresentation to PTSB 6/28/18 Phase 2 Begins April 2018 RFS Awarded 2016

CLINTON B. FORBESExecutive Director

STEVE ANDERSONPalm Tran Project Manager

ADAMS CONSULTING GROUPTINDALE OLIVER

Project Team

D R A F T

PTSB PresentationJune 28, 2018

1996 – Palm Tran

2

1996

Gas: $0.97 per

gallon

County Population:900,000 people

Palm Tran Ridership:

2.7 million annual passengers

Presentation to PTSB 6/28/18

How our journey began

3

November 2015 Forbes joins Palm Tran

March 2016 Jarrett Walker delivers information

presentation at PTSB

October 2016 RPM branded and project launched

April 2017 RPM Phase I commenced

Jarrett Walker & Associates retained and begins system evaluation


RPM Phase I – Timeline

4

August 21-24, 2017: Core Design Workshop with stakeholders

October 31, 2017 Presented findings to PTSB

November 28, 2017 RPM presented to Board of County

Commissioners


RPM Phase II Project Team

5

Phase II began in early 2018

Competitive Request for Services (RFS) (January – March 2018)

Awarded in April 2018

Support: Prime Technical Consultant : Tindale Oliver

Connectics Transportation Group Prime Outreach Consultant: Adams Consulting Group

Conchita Robinson & Associates Jones Worley Communications


Timeline

6


Phase 2 BeginsApril 2018 RFS Awarded

2016 2017 2018

March 2016 Jarrett Walker delivers information presentation at PTSB

October 2016RPM branded and project launched

November 2016Forbes joins Palm Tran

April 2017RPM Phase I commencedJarrett Walker & Associates retained and begins systemevaluation

August 21-24, 2017Core Design Workshop with stakeholders

October 31, 2017Presented findings to PTSB

November 28, 2017RPM presented to Board of County Commissioners

April 27 2018Outreach

beginsJune

2018PTSB

July 24 2018 BCC

Workshop

Aug 14 2018 BCC

PublicHearing

Sep 30 2018

RPM goes live!

Steering Team

7

Members David Ricks, County Engineering

Patrick Rutter, County Planning and Zoning

Maher Mansour, Palm Beach School District

Nick Uhren, Transportation Planning Agency

Valerie Neilson, Transportation Planning Agency

Sherry Howard, Housing and Economic Sustainability

Scott Seeburger, Florida Dept. of Transportation

Anna Bielawska, SFRTA/Tri-Rail

Palm Tran Executive Leadership Team

Palm Tran staff

All areas of Palm Tran fully engaged

RPM Phase II Steering committee objectives Provide input and technical direction


Transit 101

8

Productivity: How many passengers transported per hour of service (PPH) Automated passenger counter (APC)

Productivity standards and goals: 20 PPH

<15 PPH considered very low, not using resources efficiently

Frequency: How often does the bus come? 15-minute service = Great

30-minute service = Good

60-minute service = Poor

Operational Cost: Approximately 520,000 service hours per year

$66M annual operating budget

Walkability to Transit: ¼ mile walking distance to a bus stop


RPM Phase II: Goals

9


Goals of RPM

Attract new customers

Better service for existing customers

Improve on-time performance

Minimal impact to existing customers

Enhance “Coverage” network

More direct service

More access to opportunity

Use existing resources

More seamless connections

Improve frequency

Improve span

Expected Goals

RPM Phase II Results

10

62,600 unproductive hours identified

Resources reinvested aligns with RPM goals More frequent service

More convenient connections (transfers)

More direct service

Improved evening/weekend service

New destinations Aligns with Mission Statement

More access to major employment

More access to education

More access to Tri-Rail stations


Approximately $5M to Maximize

RPM Phase II Results

11

Every route proposed to receive adjustment

19 of 34 routes proposed to receive substantive improvements, to include: Frequency improvements Improved span of service More nights and weekend service for better job/school access

Major efficiencies proposed: 2 merged (Routes 45, 60 and 47,48) 1 Elimination (Route 42) New service approach for Glades area


Frequency Improvements

12


Gaps Not Yet Addressed - Holidays

13

7 holidays with no servicePresentation to PTSB 6/28/18

Gaps Not Yet Addressed - 2

14

Sunday service 11 of 34 routes still have no Sunday service

Limited span on Sunday service

Major corridors not fully served Jog Road (south of Lantana Rd.)

State Road 7 (south of Lake Worth Rd.)

Growing suburban areas

Half the routes still have 60-minute (or more) frequency


RPM Inspiration

15

Board approved extension of Route 4• Service started January 2018

Ribbon Cutting (January 5th)• Melissa McKinlay, County Mayor

• Jon Van Arnam, former Deputy County Administrator

• Todd J. Bonlarron, Assistant County

Administrator

• Brady Ballard, GM, Fit-Team Ballpark of the

Palm Beaches• Darren Romelus, Assistant to County

Commissioner Mack Bernard

RPM Inspiration – Route 4

16Ridership

increase of 100%

7,179 7,377

6,532

5,145

3,210

3,7813,569


7,621

m

PUBLIC OUTREACH

OVERVIEW

17

RPM Phase II


Public Outreach

18

April – November 2018

Wave 1 Engaging riders at major hubs

Wave 2 Community meetings Transit Summits

Wave 3 Customer education during implementation


Public Outreach – Summary (Wave 1)

19

Wave 1 (April 27 – May 12)• North County Bus Dispatch• South County Bus Dispatch• Glades Area Bus Dispatch• Wellington Mall Bus Transfer surveys• Glades Health Center Bus Transfer surveys• FAU Main Campus Surveys• PBSC Main Campus Surveys• Intermodal Bus Transfer surveys• VA Hospital surveys• Vista Center Surveys• Riviera Beach Open House• Boynton Beach Open House• Delray Beach Open House• Lake Worth Open House• Royal Palm Beach Open House• Greenacres City Council • Transportation Planning Agency Presentation


Public Outreach – Summary (Wave 2)

20Wave 2 (May 21 – June 20)

• Wellington Mall Bus Transfer Surveys• Intermodal Bus Transfer Surveys• El Sol Agency Surveys• Greenacres Food Truck Surveys• John I Leonard High School Surveys• Palm Beach Lakes High School Surveys• Senior Health Day Expo - Delray Beach

Surveys• SENA Neighborhood Association Meeting• Federation of Boca Raton HOAs Meeting• Boynton Beach City Commission Meeting• NWSW Neighborhood Alliance Meeting• WPB Clergy Coalition Meeting• Roanoke Missionary Baptist Church

Presentation• League of Cities presentation• Multiple PTSB Project updates

• Glades Summit• Riviera Beach Summit• West Palm Beach Summit• Boca Raton Summit


Rider Feedback

21


Rider Comments

• “More frequent routes are needed.”

• “We need more service on Jog Road and other western areas.”

• “Later service on the weekends”

• “More service on east-west routes past 7pm”

• “Palm Tran is closed on several holidays”

• “Fix the transfers between routes”

• “Some of the routes are always late”

4 Major Transit Summits

22

Belle Glade

Boca RatonWest Palm Beach

Riviera Beach


RPM Stat

23

Validating Technology


m

TECHNICA L

PRESENTATI ON

24

RPM Phase II


25

2225+

20-25

15-20

10-15

<10

Productivity(PPH)

Route Productivity

Current System – Route 1 / North County

26


RPM Changes– Route 1 / North County

28


Current System / RPM changes– Route 2/ North County

28


Current system/RPM changes – Route 10/ North County

29


Current System/RPM changes – Route 20/North County

30


Current system/RPM changes – Route 21/North County

31

Current System/RPM changes – Route 30/North County

32


Current system/RPM changes – Route 33/North County

33


RPM changes -Route 42/North County

34


Current system– Route 43/North County

35


RPM Changes -Route 43/North County

36


Current system/RPM Changes– Route 49/North County

37


Current system/RPM Changes–Route 52/North County

38


Current system–Route 45/North County

39


RPM changes – Route 45/60 merge- North County

40


Current system – Route 63/North County

41


RPM changes – Route 63/North County

42


Current system– Route 64/North County

43


RPM changes – Route 64/North County

44


Current system– Route 40/Glades

45


RPM changes – Route 40/Glades

46


Current system/RPM changes –Route 47/48 merge/ Glades

47


Glades Area Flex Route System - PILOT

48

New service approach• Belle Glade, South Bay and Pahokee

• Replaces City-operated Belle Glade Express

• 3/4 mile deviation

• Can access via bus stop or call and request

a pickup/drop-off

• Complements new Route 47

• Smaller vehicles can access hard-to-reach

areas

• Funded by efficiencies

• FDOT funding support

• Fares established by BCC

• Implementation target: Nov. 1, 2018


Pahokee

Belle GladeSouthBay

49

Coordinated effort Community FDOT Palm Tran

Leverage existing expertise ( Palm Tran Connection) Trapeze PASS software Dial-a-Ride

Flex routes connect major trip generators Successful at peer agencies

Glades Area Flex Route System - PILOT


Current system/RPM changes - Route 70/South County

50


Current system/RPM changes –Route 73/South County

51


RPM changes - Route 73/South County

52


Current system/ RPM changes – Route 80/South County

53


Current system–Route 81/South County

54


RPM changes – Route 81/South County

55


Current System–Routes 91 & 94/ South County

56

Current System–Routes 91 & 94/ South County

57


Access to Opportunity

58


Access to Opportunity

59


Wave 3 Outreach

60

Implementation Customer education

Intense ground game

Robust outreach

Enhanced Rider’s Guide

Website

Onboard Announcements

Social Media

Call on-hold message

Fare-free transit during first few days of implementation

Free Wi-Fi on all fixed-route buses


Timeline

61


Phase 2 BeginsApril 2018 RFS Awarded

2016 2017 2018

March 2016 Jarrett Walker delivers information presentation at PTSB

October 2016RPM branded and project launched

November 2016Forbes joins Palm Tran

April 2017RPM Phase I commencedJarrett Walker & Associates retained and begins systemevaluation

August 21-24, 2017Core Design Workshop with stakeholders

October 31, 2017Presented findings to PTSB

November 28, 2017RPM presented to Board of County Commissioners

April 27 2018Outreach

beginsJune

2018PTSB

July 24 2018 BCC

Workshop

Aug 14 2018 BCC

PublicHearing

Sep 30 2018

RPM goes live!

RPM Phase II: Goals

62


Goals of RPM

Attract new customers

Better service for existing customers

Improve on-time performance

Minimal impact to existing customers

Enhance “Coverage” network

More direct service

More access to opportunity

Use existing resources

More seamless connections

Improve frequency

Improve span

Expected Goals

Documents

STEVE ANDERSON Palm Tran Project Managerdiscover.pbcgov.org/palmtran/PDF/RPM/RPM PresentationPTSB_DRAFTv5.pdfPresentation to PTSB 6/28/18 Phase 2 Begins April 2018 RFS Awarded 2016