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Stepping Up To Leadership
Session Code: TU03
Date: Tuesday, October 24
Time: 9:30 a.m. - 11:00 a.m.
Total CE Credits: 1.5
Presenter(s): Teresa Boyce, MHA, CPMSM, CPCS
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Stepping Up To Leadership
Teresa Boyce, MHA, CPMSM, CPCS
Learning Objectives Identify the leader within
» Identify your personal behavior preference and how it impacts your leadership
Challenge the leader within» Describe five different approaches to negotiating conflict and identify
your personal approach
Nurture the leader within» Identify the physical effects of stress and what self-care techniques
will reduce/modify those effects
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Identifying The Leader Within
“A leaders actions and behaviors are not necessarily seen as they have occurred, but
how they are interpreted by followers.”Bruce Avolio
Behavior: What I say and doPerception is in the eye of the beholder
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DOMINANCE/Driver• Behavior: Demanding; Direct; Driven;
Domineering; Decisive; Ambitious; Competitive; Independent; Task focused & results oriented; Can be pushy/rude/blunt
• Motivated by: New Challenges; Power and Authority to take risks and make decisions; Freedom from routine
• Limitations: Impatient; insensitive; poor listener; can come across as arrogant; lack of empathy; may take charge of situations
• Likes others to be direct, straightforward and open to their need for results
• Fears loss of control, over themselves more than over others
• Has an authoritative tone
• Gets right to the issue
• May make decisions alone – forget about the team
INFLUENCE/ Expressive• Behavior: Sociable; Impulsive;
Enthusiastic, Entertaining; “Life of the Party”; People Person; Trendy; Verbal; Persuasive; Are direct, open, sarcastic
• Motivated by: Praise & popularity; Friendly environment; Freedom from many rules
• Limitations: Short attention Span; Disorganized; Needs the spotlight
• Likes others to be friendly, emotionally honest, and recognize their value
• Fears loss of prestige or status
• Has lots of facial expressions & laughs out loud
• May exaggerate
4
STEADINESS/Amiable• Behavior: Relationship focused; Steady;
Calm; Patient, tolerant, indirect; Team Player; Friendly & relaxed; Loyal; Follows through
• Motivated by: Recognition for loyalty and dependability; Safety and security; Consistency
• Limitations: Conservative; Over sensitive; Fears confrontation; Resistant to change; Excessive concern for others
• Likes others to be relaxed, agreeable and cooperative, and to show appreciation
• Fears confrontation or embarrassment
• More concerned about people than tasks
• May become submissive to other behavior types
• May resist change
CONSCIENTIOUS/Analytical• Behavior: Conservative; Cautious;
Dependent; Neat; Systematic; Accurate; Task focused & Process oriented
• Motivated by: Standards of high quality; Limited social interactive; Detailed tasks; Logical organization of information
• Limitations: Perfectionist; Critical; Unresponsive, unemotional; perceived lack of feeling
• Likes others to minimize socializing and give details, they value accuracy and attention to detail
• Fears embarrassment or humiliation
• Can get lost in collecting data
• May be over critical of others
• May have difficulty being flexible
QuestioningLogic-focused
ObjectiveSkeptical
Challenging
CalmCareful
ThoughtfulMethodical
Moderate-paced
AcceptingPeople-focused
EmpathizingReceptiveAgreeable
ActiveFast-pacedAssertiveDynamic
Bold
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Challenging The Leader WithinFive Challenges Leaders Face:
» Confronting an Employee Performance Problem
» Terminating an Employee
» Hiring the Right Person
» Confronting Your Boss
» Managing Conflict
Challenging The Leader WithinWhen faced with a problem or conflict you can
choose to...
» Avoid (I lose – You lose)
» Accommodate (You win – I lose)
» Confront ( I win – You lose)
» Collaborate (I win – You win)
» Compromise (Both parties win & lose some)
Challenging The Leader Within
When would it be appropriate to
» Avoid: Pretend it’s not there or choose to ignore
» Accommodate: Give in to others
» Confront: Work to get your way
» Collaborate: Engage in mutual give and take
» Compromise: Focus on working together
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Scenario
One of your employees is developing a new pattern of tardiness. You learn that the employee is in the midst of a divorce, is staying at a friends house and is without reliable transportation. Your other employees have previously voiced concern that you show favoritism to this employee.
Caring For The Leader Within
STRESS
7
Self Care 101
Eat Healthy Food Sleep
Burnout
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Step Up To LeadershipBY MAKING “YOU” A PRIORITY» Grow in your understanding of yourself» Seek out the tools you need to be successful as an
individual and a leader» Take care of yourself…
Eat healthyHydrateExerciseSleep
This isn’t selfish, this is smart and necessary
C S
iD
ActiveFast-pacedAssertiveDynamic
Bold
ThoughtfulModerate-paced
CalmMethodical
Careful
QuestioningLogic-focused
ObjectiveSkeptical
Challenging
AcceptingPeople-focused
EmpathizingReceptiveAgreeable
DOMINANCEPriorities: getting immediate results,taking action, challenging selfand others
Motivated by: power and authority,competition, winning, success
Fears: loss of control, being takenadvantage of, vulnerability
You will notice: self-con�dence,directness, forcefulness,risk-taking
Limitations: lack of concernfor others, impatience,insensitivity
CONSCIENTIOUSNESS
INFLUENCE
STEADINESS
Priorities: expressing enthusiasm,taking action, encouraging
collaboration
Motivated by: social recognition, groupactivities, friendly relationships
Fears: social rejection, disapproval,loss of in�ucence, being ignored
You will notice: charm, enthusiasm, sociability, optimism,
talkativeness
Limitations: impulsiveness,disorganization, lack of
follow-through
Priorities: ensuring accuracy, maintaining stability, challenging assumptions
Motivated by: opportunities to useexpertise or gain knowledge, attentionto quality
Fears: criticism, slipshod methods,being wrong
You will notice: precision, analysis,skepticism, reserve, quiet
Limitations: overly critical, tendency to overanalyze, isolates self
Priorities: giving support,maintaining stability,
enjoying collaboration
Motivated by: stable environments,sincere appreciation, cooperation,
opportunities to help
Fears: loss of stability, change, loss ofharmony, offending others
You will notice: patience, team player, calmapproach, good listener, humility
Limitations: overly accommodating,tendency to avoid change,
indecisiveness
©2012 Inscape Publishing Inc. All rights reserved. Reproduction approved when used in conjuction with Everything DiSC Workplace®.
OVERVIEW OF THE DiSC® STYLES
Rate your Behavioral Preference
Create a graph in the columns to indicate the total number of items check in each category of the Behavioral Preference Assessment.
CATEGORY
I II III IV Total
10 9 8 7 6 5 4 3 2 1 0 D I S C
“D” Dominance/Driver “I” Influence/Expressive “S” Steadiness/Amiable “C” Conscientious/Analytic
This is a cursory assessment utilizing the DISC Professional Profile System and is not intended to be an in-depth personality test. Used by permission from the Hospital Council of Northern and Central California. To reap the full
benefits of DISC for you and your staff go to http://www.thediscpersonalitytest.com/
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Rate your Preferred Conflict Negotiation Mode
Create a graph in the columns to indicate the total number of items checked in each category of the Negotiating Conflict Assessment.
CATEGORY
A B C D E Total
5 4 3 2 1 0
A= AVOID B= ACCOMMODATE C= CONFRONT D= COMPROMISE E= COLLABORATE
This is a cursory assessment and is not intended to be in-depth.
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