STEPHANIE HARRIS

TUCKER, GA 30084 706-218-6183 STEPLHARRIS@YAHOO.COM

CAREER OBJECTIVE AND SUMMARY OF QUALIFICATIONS

Seeking to secure a role which will allow the ability to harness experience, contribute project and operations management skills

to be beneficial and valued to a progressive organization. Desires to thrive in a creative and technology-driven environment,

while also encouraging innovative thinking, recognition, and career development.

A results-oriented and proactive Facilities and Business Operations Manager with demonstrated success in developing systems

and procedures which assists with streamlining operations, increasing productivity, and enhancing profitability. Decisive leader

with solid analysis and problem solving skills combined with motivational team building that produces a top-performing team.

Core Competencies:

Vendor Relationship Management Inventory Control & Cost Planning Planning & Scheduling

Supply Chain Methodologies Forecasting & Strategic Development Internal Auditing

Workforce Mangement Profit & Loss Administration Facilities Management

Operational Deficit Analysis Personnel Development Performance Reviews

Recruitment & Staffing

WORK HISTORY AND ACHIEVEMENTS

WIPRO (GA) 2014 – PRESENT

FACILITIES AND BUSINESS OPERATIONS MANAGER While overseeing a 15 member staff, completes the planning and organizing the activities of reviewing budgetary information

for audits, interpreting financial data, monitoring expense reports, and performing cost-benefit analysis on internal programs.

This includes but is not limited to handling facility operations (security, building access control, badge distribution maintenance

and repairs), contract negotiations, payroll / timesheet processing, and new-hirer trainings. Effectively allocates staff resources

across 2 locations and cross-functional teams by deploying Lean techniques to improve efficiency.

SELECTED ACHIEVEMENTS Assistant Project Manager of a current $2.5M facility expansion project with vendor selection responsibilities.

Oversees a purchasing and procurement budget of $300,000, and was able to identify over $50,000 in cost savings within 9

months in position.

Continuously exceeds compliance ratings with an average of 93% across all business units supported, in addition to

completion of workforce management to meet SLA’s and KPI’s

EMORY HEALTHCARE (GA) 4/2011 – 2/2014

PATIENT SERVICE COORDINATOR I Completed operational directives regarding office activities related to the claims management and collections of Accounts

Receivables, while ensuring timely, efficient cash collections to support the overall financial goals of the organization.

Analyzed statistical reports which monitored departmental operational deficiencies inorder to improve patient wait times and

customer satisfaction. Worked with Business Office Services to create a plan of action for reducing redundancies to increase

quality results in a timely manner.

SELECTED ACHIEVEMENTS Average administration of 50 accounts in a shift, while succeeding a satisfactory rate of 93%.

Gained knowledge of cash collections goals and posting, bad debt, denials, underpayment recovery and contract

management activities related to patient account management.

STEPHANIE HARRIS

PROCORE SOLUTIONS: CENTRAL GEORGIA EMC AND COBB EMCE (GA) 6/2009 – 11/2010

CUSTOMER SERVICE TEAM LEAD

Fostered a cooperative environment and empower individuals by supporting an open forum for innovation, change and growth.

Participated in service meetings and articulated market feedback regarding customer satisfaction and hold-time reporting and

analysis. Operated as the call escalation representative and used the end results as a training tool for team members within an

inbound call-center environment.

SELECTED ACHIEVEMENTS

Ensured accountability in meeting department compliance and QA objectives of 90%+, with 50% improvement in call

documentation, and 28% increase individual performance KPI’s.

Applied HR related skills of interviewing, training and performance evaluation for a team of 30 associates.

VOLT TECHNICAL RESOURCES (GA) 4/2007 – 3/2009

DEPT. OF HUMAN RESOURCES: EXECUTIVE ASSISTANT Provided ongoing support related to assigned human resources programs and activities, prepared job announcements and

advertisements, administered and scored tests, and notified candidates of application/employment status. Gave explanation of

employment benefits and general terms and conditions, while conducting initial new employee orientations, and securing first

level approval of payroll and benefits documentation.

SELECTED ACHIEVEMENTS Performed an average of 2 new hire training sessions per month, with up to 25 employees. This included payroll, time /

attendance, and performance salary reviews for monthly reporting for Regional Managers.

Developed / implemented policies for boosting employee morale, therefore completing performance management which

scored an improvement rating of 92% with employee satisfaction surveys.

BANK OF AMERICA: MBNA (GA) 7/2006 – 2/2007

CUSTOMER MARKETING ADVISOR Processed transactions for internal operations which supported commercial / wholesale bank businesses and service functions.

Completed basic level reporting, call center support, and performed other sales support operations functions as required.

SELECTED ACHIEVEMENTS Exceeded balance transfer quotas for credit card business by 10% on a weekly basis, resulting in approximately $10K

bonuses per year.

Achieved $50K on average per balance transfer for 5 – 6 clients per week. Optimized sales opportunities while maintaining

a balance between yield and customer satisfaction.

BLUE CROSS BLUE SHIELD/PINNACLE BUSINESS SOLUTIONS, INC. (AR AND GA) 3/2003 – 5/2006

TEAM LEADER: CUSTOMER SERVICE REPRESENTATIVE Resolved escalated customer calls, while directing the implementation of contact center operations to meet SLA’s. Remained

engaged on associate productivity and performance, as well as driving overall production of the floor.

Trained an average of 12 new hires per month and quality-monitored a team total of 40 representatives' interactions with

customers, in-order to provide feedback regarding job performance and departmental ratings.

Upheld standards to achieve a personal 96% satisfactory score and 7minutes or less call completion rate.

STEPHANIE’S PLAY CARE (AR) 9/2001 – 1/2004

OPERATIONS MANAGER Established and managed a 24-hour daycare center – serving 43 children with a staff of 17 professionals.

Through proper budgeting; curriculum development in compliance to the state of Arkansas standards; and recruitment of

certified educators /caregivers, successfully earned a minimum of $30K profit per year by utilizing the federal Work

Opportunity Tax Credit Program (WOTC).