Welcome to 2018… This is your year for opportunities, improvement, change, profits, performance and growth.

It is a time to reflect and do things differently to achieve greater results.

This will be our 16th annual National Property Management Conference and each year the event exceeds every other year.

Property management has become serious business and it is encouraging to see more and more

department managers and business owners attending the conference with their team.

Attending conference events is a great opportunity for your team to Step Up & Embrace Bright Ideas.

You are investing into the future success of your property management department, building knowledgeable and confident team members, as well as networking with some of Australia’s leading business

owners and property management team members.

There will be sessions for business owners, business development managers and property management team members.

I encourage and invite every property management team to join us. This is an event that you and your team cannot miss. Make this your 2018 Conference.

The PPM Group is widely recognised as one of Australia’s leading national property management companies who are the experts in procedural systems, learning resource tools, consulting, training, due diligence and rent roll sales

For almost two decades, the PPM Group has been encouraging, inspiring and motivating property management teams to reach their full potential. The vision of the PPM Group is to expand and continue to source and deliver a wide range of necessary tools and services to support property management teams with their performance, productivity and profits.

• Solutions, strategies, ideas, tips, tricks, techniques and concepts to increase profits, productivity and performance • Lots of fun and networking opportunities

• The latest and most up to date market trends and technologies

• Incredible speakers who will motivate, educate & encourage you to new levels of professionalism

• An increase in focus, direction and confidence • An injection of energy • Tools, knowledge and information to empower your team to become motivated and inspired to build the department

Change is happening all around us at a rapid speed. Property management is evolving in the way we manage properties, communicate, embrace technology and deliver our service offerings.

It is important to have a mindset of being progressive and think outside the box.

To keep up-to-date we have to embrace change to be one step ahead of our competitors.

The PPM National Property Management Conference has been established to change the way you do property management on a day-to-day basis, and will encourage you and your team to adapt to challenging markets, adopt different philosophies and ideas in order to increase your profits, performance and productivity.

We are known for the conference where many lifelong business friendships are formed. Everyone comes together for two days to learn, network and let their hair down to have fun with other like-minded principals and property management team members in a relaxed atmosphere.

We carefully select a wide range of the ’Best of the Best’ property management speakers who are at the top of their field and are able to focus on the core issues facing today’s property management industry, as well as the best motivational speakers who are inspiring and talented.

“What a fantastic event. Thank you for such a great line-up of speakers. There were so many valuable messages and information.” B Brandt – First National

“Thank you for putting on the best Property Management Conference I have ever attended. The speakers’ content was relevant and I can’t wait to share what I have learnt with our team.” T Hutchinson – Place Estate Agents

“What can I say, the conference was PERFECT! The programme was specifically aimed at property management, which is where other events have failed.” K Massey – Michael Johnson & Co.

“I love this conference, it’s well organised. It’s fun & the speakers were awesome.”

A Cachia –Costigan Hills Real Estate “First time I have attended the conference and it was fantastic. I received the kick start for the new financial year. I have been in property management for over 20 years and I have attended a lot of conferences and you can get in the mindset of ‘I know it all’. Guess what, you never know it all and always receive new ideas from conferences like this. You never know everything and picking up one new idea pays for the conference in one. S Gallagher – Ray White

“Great value. All of the speakers were really fun and energising. There was lots of information to take away. I loved the special touches throughout the conference and the gifts/presents. ”

L Adam – Dalton Partners Real Estate “Well done, PPM. The conference was exceptional. There is loads of information to be taken and used in our day-to-day operations.” J Gallagher – K Beadman Real Estate

“Thanks PPM Group, all the speakers and content covered were very relevant and rich in information. All the speakers were very clear and engaging. Well done to everyone.” K Purser – Dunsheas United Realty

“Fabulous conference! I was so impressed. It gives you such a boost in energy and offers great ideas that are easy to implement. I love that many of the speakers are in the business themselves and have faced the same challenges as I have.” K Best – Property Only

Each delegate attending the 2018 PPM National Property Management Conference will have the opportunity to claim CPD points as outlined below:

ACT 4 CPD Points (There will be a $80 application fee for the issuing of the certificate and processing of a short assessment) RTO issuing CPD Certificate is Real Estate Training

Solutions Pty Limited RTO ID: 90897 | Training is written and conducted by Real Mastery Consulting

NSW 12 CPD Points (There will be a $80 application fee for the issuing of the certificate and processing of a short assessment) RTO issuing CPD Certificate is Real Estate Training

Solutions Pty Limited RTO ID: 90897 | Training is written and conducted by Real Mastery Consulting – Must be lodged within 3 months of event

TAS 12 CPD Points (You are required to submit with your renewal form a certificate of attendance ‘issued by request from the PPM Group’ & list the state event CPD reference

number S2017-080) Expires 30/06/18.

VIC 16 CPD Points (Exclusive to REIV members ONLY - You are required to submit an Application for external CPD points & attach a certificate of attendance)

WA 3 CPD Points (You are required to submit your attendance with the Department of Commerce quoting PPM15) – Must be lodged within 14 days of the event

Date: Saturday 16 June Time: 5:15pm to 7:30pm (must be seated by 6:00pm)

Venue: Verandah Room, Surfers Paradise Marriott Resort & Spa

Includes: One complimentary drink & canapés

This is a brilliant way to get to know your fellow delegates, speakers and sponsors in a very relaxed and informal setting before the conference opening. You will be invited to spend three minutes with prompted ice-breaker questions to help get you started. Don’t be shy… it will be quirky and fun, just like the speed-dating concept but property management style. This networking event was a huge success at our last event.

Date: Sunday 17 June Time: 7:30pm to 11:00pm (Pre-Dinner Drinks 7:00pm)

Venue: Ballroom, Surfers Paradise Marriott Resort & Spa

Dress Code: Formal

Includes: Three-course dinner (Entrée, Main & Dessert), three-hour beverage package (beer, wine and soft drinks), and entertainment.

It will be a night to remember, with the announcement of our national award winners, good company and entertainment.

Receiving an award is one of the most sought-after career goals for property management team members and agencies.

Our prestigious ‘Best of the Best’ event will recognise outstanding achievement on a national level.

The awards aim to encourage, recognise and promote excellence

in the areas of service delivery, systems, technology, marketing, business development, personal achievement and best industry practices.

The award winners and finalists will gain exceptional media exposure, as well as media releases, trophies and

award logos for marketing and promotional opportunities.

All award categories will be judged by industry experts who have knowledge of property management and will be appointed by the PPM Group.

PPM Group team members will not take part in the judging process.

• PPMsystem® Property Management Team of the Year

• Property Manager of the Year

• Business Development Manager of the Year

• Leasing Consultant of the Year

• Property Management Support Team Member of the Year

• Property Management Agency of the Year

• Property Management Service Award of the Year (Agency)

Conference MC Malcom has over 30 years’ experience in running his own successful business and has weathered recessions, market fluctuations, industrial disputes and bird flu epidemics. With each year, he has increased profits and improved efficiency and market share. His common-sense approach and sound business acumen are the keys to his success.

Malcom can share the systems and business plans that guided him through each challenge as they arose. Malcom presentations have been described as thought provoking and he and has delivered sessions all around Australia and the USA even on a boat cruise to Vanuatu.

Pat Mesiti Pty Ltd

Pat is a self-made multi-millionaire

and is an internationally celebrated

and gifted speaker, seasoned

business executive, entrepreneur,

mindset growth strategist,

bestselling author and consultant.

Pat’s passion is to EQUIP and

EMPOWER individuals and

businesses to experience growth

and prosperity to their fullest

potential. His expertise is to SHIFT

MINDSETS AND TO BUILD BIGGER

PEOPLE to produce results. Pat’s

books and motivational programs

have sold numerous copies

worldwide — transforming the lives

of all it touches. He is recognised as

an expert in the field of inspiration

and creating a Millionaire Mindset.

He specialises in business

development, executive mentoring,

international speaking, self-

development, relationships and

accelerated mental and emotional

transformation. He is also the

International chairman of the Mesiti

group of companies. He is the author

of 9 best-selling books such as

“Pathways to Prosperity”, “The $1

Million Reason to Change Your

Mind”, “How to Have a Millionaire

Mindset”, “Soaring Higher”,

“Dreamers Never Sleep”, and

“Staying Together Without Falling

Apart” just to name a few. Pat’s

appearances on many television

programs has seen him televised

into 14 million homes plus articles

published in newspapers and

magazines nationally and

internationally, has made him a

sought-after speaker and consultant

on the international stage.

Pat’s enthusiasm combined with his

great sense of humour gives him the

ability to move an audience into

action as well as give them practical

resources to help them achieve their

goals. For the past 3 decades Pat has

worked, travelled, consulted and

spoken to hundreds of thousands of

people in over 39 countries from

CEO’s, to celebrities, actors and

sporting personalities.

For more than 35 years Pat has

worked, shared the stage with and

trained with other world class

speakers such as Robert Kiyosaki,

Jim Rohn, Donald Trump, Denis

Waitley, Dr John Demartini, Sir

Richard Branson, Mark Victor

Hansen, Robert Allen, Bob Proctor,

Allan Pease, Zig Ziglar, Charlie

‘Tremendous’ Jones, Willie Jolley,

Morris Goodman ‘The Miracle Man’

and Captain Jerry Coffee just to

name a few. Pat is committed to

helping raise 10,000 millionaires

through his works. He will shift your

mindset, touch your heart and

increase your wealth.

LJ Hooker Corporate With more than 20 years’ experience within the real estate industry across sales, property investment management, team performance, training and consulting all over Australia and New Zealand, Amy Sanderson knows how real estate agents think and feel.

Amy is a licensed real estate agent and business agent and a qualified trainer and business consultant. Amy has provided advice to more than 500 property management businesses, including some of the best in both Australia and New Zealand and her role at LJ Hooker is

of Head of Property Management for the management of close to 150,000 investment properties, rightfully placing them as the Number 1 property management service provider in Australasia.

She is able to leverage her own experience with that of her clients to provide insightful, practical advice on how individuals and businesses can radically improve their performance.

Amy‘s personal property management experience has ranged from small rent rolls; starting with zero properties under management

to over 500 in under 4 years, through to one of the largest in the country where she was overseeing a team of more than 30 people and close to 3,000 properties. She is therefore able to assist property managers and business owners right across the full spectrum of property management operations.

She specialises in personal productivity and the leveraging of systems and technology to boost property management performance.

REMAX Regency As a Licensed Real Estate agent and experienced trainer, Cushla has achieved many levels of excellence throughout her 20+ years' property management career. Having spent much of her career at the coalface of property management, in 2006 she became a National Property Management Consultant and Trainer assisting and working with other property managers in the industry to achieve excellence.

Despite the success achieved through this endeavour, Cushla realised that her passion was in working within property management industry, and more specifically, assisting property investors in achieving their investment goals.

As Property Management Team Leader for Remax Regency, Cushla is passionate about empowering and training the team, ensuring they have the expertise and techniques required to be successful and reach their full potential.

Having won several team awards across multiple franchise groups, Cushla understands how important it is to continually grow and develop in an industry that is rapidly changing.

Estate Agents Co-operative Don Harb is the Head of Information Technology of EAC and with over 15 years of industry experience, enabling him to understand the changing world of real estate and how technology can help real estate professionals meet these demands.

Don is passionate about real estate and technology and keeps abreast of emerging trends and technology and how they impact the real estate industry. Don believes that through the use of technology, the industry can meet

the challenges of today and tomorrow by providing a better consumer experience while increasing the industries professionalism and skills.

PPM Group Debbie is an author, international speaker, consultant, coach, mentor and the creator off the PPMsystem. She is an honoured recipient of the Real Estate Institute of Queensland Property Management Award for Excellence for Property Manager of the Year in 1996, 1997, 1998 and State finalist in 1999.

Debbie celebrates almost 30 years’ experience in her property management career.

She is the founder of the PPM Group, a national company that encourages and supports business development opportunities within property management departments through the development of procedural systems, coaching, live training broadcasts and learning resource tools.

Debbie is dedicated, passionate, focused and offers a youthful approach to property management.

She guest speaks with thousands of property management team members and principals each year around the nation and overseas on how to improve profitability and productivity through the implementation of systems and strategic human resource management planning.

She is well respected in the industry and has dedicated her working career to improving the mindset of property managers as well as the day-to-day internal operational procedures.

Meth Screen With close two 2 decades of management experience (10+ years running National teams), Glen has a passion about assisting the eradication of the meth problem that has gripped our communities.

Focused on creating and providing a one size fits all solution to reduce the usage and manufacture of ICE within Australian homes.

Glen is invested and committed in writing and providing a high benchmark standard, for the fast-growing meth screening industry.

Di Jones Real Estate Kylie is the General Manager at Di Jones Real Estate. Previously, she was a Network Performance Manager at LJ Hooker for 4 years and Operations Manager at Elders Pty Ltd prior to this. When operating her own Real Estate Franchise, she was invited to undertake State Management roles for Elders along Australia’s eastern seaboard, culminating in her role as National Operations Manager. As General Manager at Di Jones Real Estate, Kylie is responsible for market share growth and profitability of the company across five locations. Her focus is to explore expansion opportunities, oversee strategy and acquisition opportunities.

Di Jones Real Estate has been a market leader for over 25 years. Their ethos and approach revolve around listening to the needs and goals of clients to formulate a winning strategy and achieve a seamless result every time. They utilise exceptional market knowledge to deliver a premium service renowned for success. Their business and growth strategies are modelled on migration patterns and truly understanding our consumer.

Rent Roll Maximiser Michael is a relatively newcomer to the property management sector of the industry after spending the best part of a decade predominantly as a sales agent & Agency Principal.

He has developed a thirst for learning and has become a student of the property management side of real estate, quickly seeking out and aligning himself to Australia’s

leading property management practitioners, trainers & mentors.

With the recent sale of the rent roll asset, Michael has established a specialist consulting, training & broking business – ‘Rent Roll Maximiser’, which is specifically designed to work directly with agency Principals & Senior Managers to develop systems, grow the rent

roll, focus on compliance & risk management, provide unique investor services to their landlords, an environment for learning and development for their staff, whilst all playing a positive part in the continual development of the real estate industry, at the same time as building a strong rent roll business.

AON Insurance Peter Lynch is a leader in Professional Indemnity Insurance within the sectors of real estate, valuation and the management right industry.

He boasts over 30 years’ experience with Aon Risk Solutions and as a Client Relationship Manager is responsible for developing new business within the real estate sector, including the identification of business opportunities with franchise groups and other stakeholders.

He took a significant role in providing advice and support to introduce a Real Estate specific indemnity insurance scheme and is responsible for the highly successful REIQ schemes, which he coordinated with the assistance of the industry, lawyers, underwriters and claims staff.

Peter has a strong interest in promoting safe and quality business practices in real estate and has been a regular contributor to course materials, presentations and editorial submissions. He has been called upon to be a guest speaker at training forums for the REIQ, REIA, REINT, REIWA, EAC and various franchise groups.

Peter also provides tailored risk management training sessions and advice to a variety of Aon’s real estate clients.

BoxBrownie.com For over nearly two decades, Peter Schravemade has excelled at every occupation there is in property, including sales, leasing, and acquisition for both residential and commercial transactions. Peter’s indepth knowledge, relevance, and fore-sight of marketing and technology trends make him internationally, one of the most sought-after speakers in this area.

As the general manager for the BoxBrownie.com phenomenon, Peter is at the forefront of the fastest growing property technology marketing platform in the world.

Passionate about de-bunking the myths and misconceptions of marketing, Peter is a refreshing voice in an industry overloaded by the

overwhelming white noise of new trends and fleeting fads.

Peter is a proud Australian and regularly found representing the nation around the world at property conferences, exhibitions, in webinars, radio interviews, and as a panellist for discussion topics.

Macwell Property Management Samara is the Managing Director of Macwell Property Management and has almost 2 decades experience in the industry, during her career she has won many national and state awards for the industry.

In 2001 Samara left her home in the country to move to Brisbane to train and work as a property management assistant for Raine & Horne, young and ambitious she flourished in the “big smoke” and within 12 months of the move she was the senior

property manager of the department making rapid growth and consistently winning industry awards.

In 2010, Samara established and managed a property management department for a builder/ developer from start-up, gaining valuable people management skills and business direction.

In late 2014, Samara had her son Baxter and stepped out to open her own business and is now proud to

work with the REIQ as a professional consultant on their property management support service team and trainer.

Samara has written several key articles for industry publications and newspapers as she is regarded as one of Queensland’s industry experts.

She is known for her high expectation in customer service and therefore she only believes in employing for attitude.

Aire.

Sarah Bell is a co-founder of the proptech start-up Aire., Automated Intelligent Real Estate. She helps real estate businesses to solve the problems of cost and scale by upskilling existing resources as well as helping them transition to digital resources using Aire.’s digital employee, Rita.

With a decade of front line experience as a real estate practitioner and agency owner, Sarah brings tactical insights, subject matter expertise and just enough street cred to create business solutions that are intelligent by design and Cx obsessed.

Author, analyst, researcher, strategist, project designer and nerdtrepreneur, Sarah is also Mum to three human children, two doggies and a clever little robot named Rita.

In her spare time, Sarah also works as a freelance features writer and editor at Elite Agent Magazine/EPM.

onPlatinum ICT

Co-founder of onPlatinum ICT, Shannon Overs is a veteran of the IT industry with over 20 years’ experience. Shannon has experience with a variety of organisation sizes and can relate to all levels within an organisation.

In his previous role, he was responsible for the ICT systems and infrastructure for one of Australia’s largest financial services company, in 12 worldwide locations. The infrastructure supported 4,500 associated clients and their teams.

Now in his role of CEO at onPlatinum ICT he is responsible for engineering of the cloud infrastructure and creating workable solutions for our clients. He works closely with the sales, service, provisioning and operations teams with a keen eye over all areas of the business.

Shannon is passionate about IT Governance & Risk Management which ensures a seamless experience for customers of onPlatinum ICT.

Shannon’s professional qualifications include an MBA in Information Technology, Project and Services Management and Information Technology Infrastructure Library.

Real Estate Excellence Stacey Holt began the company Real Estate Excellence Academy Pty Ltd in January 2010 to continue and expand on an already extensive and successful real estate career. The focus of Real Estate Excellence is on best practice, compliance and risk management services for the real estate industry in Queensland and New South Wales.

Prior to the launch of her own business, Stacey had 10 years in agency practice in regional Queensland, followed by a further six years in a corporate role as a best practice and policy manager in Brisbane, Queensland.

In 2002 Stacey was offered a Property Management Corporate

Role with Ray White Queensland based in Brisbane.

In 2004, Stacey joined the Real Estate Institute of Queensland as an industry trainer. In 2005 the role changed to Best Practice and Compliance Advisor. The role involved authoring and editing the entire Institute’s training materials, training Real Estate Agents, Salespeople and Property Managers throughout Queensland, consulting with Government on required legislative changes affecting the industry and working closely with the Industry’s main Professional Indemnity Insurer and lawyers to the scheme.

Stacey has been a speaker at many Queensland and National conferences such as the Property Investor National Conference, REIQ property management conference, Meth Lab Conference, LJ Hooker National Conference, PPM National Conference and First National Conferences. Stacey also presents at her own conferences - the PME Conventions and now the PME symposium events.

Stacey has written and presented hundreds (if not thousands) of real estate training programs in Queensland. Many programs have also been written and delivered throughout Australia on best practice and agency risk management.

BDM Academy Tara Bradbury is the Director of the highly recognised consultancy and coaching business BDM Academy, specialising in business development and rent roll growth training services throughout Australasia.

Tara is dynamic, highly motivated and has an explosive passion for Business Development. She has developed a reputation for being the growth expert for individuals and businesses with her online and department training packages.

Tara’s major accomplishments include successfully securing 268 listings in one financial year and signing 30 new rental listings in one month. She is the author of, “Real Estate Business Development - Grow your Rent Roll” and regularly performs keynote presentations for many of the leading industry groups throughout Australasia.

Tara says, “the role of BDM is often assumed simply to be just signing new landlords”. From her experience she can assure you it's much more than that.

A successful BDM needs to be sales minded, able to establish and maintain relationships with landlords and referral sources whilst understanding the vision of the Agency and provide direction for the entire Property Management Department.

Tara’s vast wealth of knowledge in Business Growth is sure to interest Real Estate Principals who are looking to grow their most valuable asset and income stream, their Rental Roll.

Core Property Management Consulting Vasili Hadzellis is an award-winning property management business coach and consultant who helps real estate agencies nationally and internationally get passionate about property management and business growth.

Known for his unlimited energy and enthusiasm, Vasili not only talks the talk, but he has walked the walk having 18 years’ experience as a Property Manager, BDM, Leasing Consultant and Licensee for one Australia’s largest real estate companies.

One of his standout achievements includes building a rent roll from scratch organically from zero to 1000 in only 3 short years.

Since then, he has gone on to kick-start growth for many agencies using the same innovative strategies

Committed to lifting the benchmark in property management services, Vasili is on a personal mission to revolutionize the experience owners and tenants receive within the real estate industry and educate professionals on delivering superior service.

A truly motivating, inspiring and ‘genuine’ professional, Vasili takes the commitment of “delivering excellence” to a whole new level and is unwavering in his dedication to help others achieve their dreams, goals and sky-high ambitions for her high expectation in customer service and therefore she only believes in employing for attitude.

4:30 – 5:15 Early Bird Registration

Verandah Bar Lounge

5:15 – 7:30 Speed Networking Welcome Drinks Function

What a great way to start the conference getting to know everyone. It will be quirky and fun just like the ‘speed dating concept’ but property management focused. You will be networking with delegates, speakers, sponsors and head office representatives. All attendees must be seated by 6:00. OPEN TO ALL CONFERENCE ATTENDEES

7:30 – 8:30 Conference Registration & Sponsor Trade Stand Display Opening

8:30 – 8:45 Conference Opening

8:45 – 10:15 UNLEASHING YOUR GREATEST POTENTIAL | Transforming your mindset Pat Mesiti – Mr Motivation Kick start the conference with a total transformation of your mindset. Discover the secrets on how to engage your mind, emotions and actions to effectively prosper in every aspect of your life; break the cycle of a poverty mindset, unleash abundance and accelerate, accumulate and transmit wealth. Join Pat on centre stage in taking you to another level of success.

10:15 – 10:45 Morning Tea

10:45 - 11:30 PROPERTY MANAGEMENT HEALTH CHECK | Self-reflection, service and effective planning Kylie Walsh – Di Jones Real Estate In this interactive and content rich session, Kylie will explore the key underlying aspects of a leading and successful property manager. Discover how a few simple changes can improve how you feel about what you do and how you can interact with your clients to be remembered and develop long lasting relationships.

11:30 – 12:15 KNOW YOUR WORTH AS A PROPERTY MANAGER | Cost of service Samara Bedwell – Macwell Property Management In this session, Samara will look at the behind the scenes of property management. What you need to know to run a profitable property management business, how to value-add and deliver what your clients really want, while providing real solutions to stand out as a market leader.

12:15 – 12:45 360 VIRTUAL REALITY TOURS & PROPERTY VIDEO MARKETING | Don’t get left behind David Crombie – Estate Agents Co-operative Technology and the way we do business is changing at a rapid rate and the cost to embrace simple solutions is more affordable than ever. Discover how you can become an expert videographer and wow your landlords and prospective tenants with 360 virtual ‘open house’ tour solutions within your agency.

12:45 – 1:45 Lunch

1:45 – 2:30 PROPERTY MANAGEMENT INTO THE FUTURE | Knowledge is power Malcom Riley – MR Inform, Influence & Entertain What will be the future of property management? Will we even call it property management? Will the structure of the property management department change? What are the disruptions that we need to be aware of? Is AIRBNB and other similar models a threat or an opportunity? What role will technology play? As a national/international speaker and consultant, Malcom has vast knowledge and experience in what agents are doing now. In this session, Malcom will explore the future of property management to prepare you for the change and how you can be one step ahead.

BREAKOUT SESSION – MAIN CONFERENCE ROOM PROPERTY MANAGERS & SUPPORT TEAM MEMBERS 2:30 – 3:30 TACKLING MODERN DAY PROPERTY MANAGEMENT CHALLENGES |How to work smarter

Cushla Symons – REMAX Regency This will be a fast paced ‘no fluff’ content rich session on managing tricky and difficult situations when dealing with tenant sign ups, maintenance, tenancy renewals, inspections, breaches, vacates that many property managers face on a day-to-day basis. The session will conclude with an expert property management panel to answer questions from the floor.

BREAKOUT SESSION – HINTERLAND ROOM DEPARTMENT MANAGERS & PRINCIPALS 2:30 – 3:30 HOW TO RECRUIT & RETAIN PROPERTY MANAGEMENT TEAM MEMBERS WITH GREATER EASE

Debbie Palmer – PPM Group There is a formula for business success, which includes recruiting the right team members and providing them with the necessary tools and skills to excel, grow and achieve results. In this session, discover the secrets that every agency needs to know on how to better recruit and retain team members. Debbie will share thought-provoking concepts on recruiting, department structures, systems and incentives. The session will conclude with open forum discussions.

3:30 – 4:00 Afternoon Tea

4:00 – 5:00 CX = PROPERTY MANAGEMENT 3.0 | Innovative Ideas Vasili Hadzellis – Core Property Management Consulting This session will focus on all things property management to enhance the client experience and value you provide to your clients. Vasili will explore the new technologies and apps that are changing the way you do property management; how to create client nurture programs to provide an experience different to your competitors; how to use social media to communicate differently with your clients (Facebook, Twitter, Instagram, LinkedIn), manage negative online reviews and how to identify the 1% differentiators that will make your agency unique to win new business.

5:00 – 5:30 ROBOTS AND TOMORROWLAND | Automation and the next evolutionary step Sarah Bell – Aire. Automation has the potential to liberate property managers to focus on the fundamentally human aspects of their work – building relationships, winning business, educating, negotiating outcomes and responding to complex problems. Robots are here and they are an affordable, scalable workforce that smart property managers can harness to do more with less.

5:30 Close of Day One

7:30 – 10:30 2018 PPM National Property Management Awards Gala Dinner (Included in conference registration)

8:45 Day 2 Conference Opening

9:00 – 9:45 HOW TO BECOME YOUR LOCAL AREA ‘GO TO’ PM SPECIALIST | Business growth made easy Tara Bradbury – BDM Academy As one of Australia’s leading Business Development coaches, Tara will share the tips, ideas and strategies that top performing agencies are embracing across the nation who are experiencing rapid growth of their rent roll. This session, will include your very own detailed step-by-step action plan to implement when you return to your agency.

9:45 – 10:15 THE FUTURE OF MARKETING RENTAL PROPERTIES | Command your market’s attention Peter Schravemade – BoxBrownie.com Rental property marketing is often a forgotten art. Establishing a marketing strategy for attracting quality tenants is as important as a strategy to attract new business. In this session, you will learn how to create advertising that stands out with simple solutions such as turning a day photo to dusk, stage a property without hiring costs and lots more without utilising expensive professionals. Peter will feature examples, provide advertising tips and walk delegates through the different marketing mediums for renting properties.

10:15 – 10:45 THE EXPLOSION OF METH IN RENTAL PROPERTIES | What principals, property managers, tenants and landlords need to know Glen Fraser – Methscreen Meth labs in rental properties have always been a landlord and property management nightmare with costly clean ups. Now we are seeing the emergence of properties being contaminated from recreational ice smoking, which could possibly be the modern-day asbestos explosion. In this session, we will look at meth contamination, how do we know if the property is contaminated, what are the implications to prospective tenants, current tenants and landlords, what to do, who pays for the clean-up and is there insurance cover?

10:45 – 11:15 Morning Tea

11:15 – 12:00 HOW TO REDUCE YOUR AGENCY RISK & DEFEND A LAWSUIT | Real life case studies Peter Lynch – AON Risk Solutions With more than 30 years’ experience working with agency claims Peter is one of Australia’s leading experts on litigation claims and mitigating agency risk. In this session, Peter will discuss the most up-to-date challenges that the property management industry is facing and how to protect your agency.

BREAKOUT SESSION – MAIN CONFERENCE ROOM PROPERTY MANAGERS & SUPPORT TEAM MEMBERS 12:00 - 1:00 DOING THE LITTLE THINGS RIGHT | Effective time management, communication and risk

management solutions Stacey Holt – Real Estate Excellence Property management has become serious business with serious consequences and it is important to understand what it takes to be in control of your day, what to say to protect the agency, how to reduce stress and burnout and create a more sustainable property management service. In this session, Stacey will explore smart tips on reporting to the client, effective communication, record keeping, time management tips and her top best practice tips.

BREAKOUT SESSION – HINTERLAND ROOM DEPARTMENT MANAGERS & PRINCIPALS

12:00 - 12:30 TOUCH POINTS OF RUNNING A SUCCESSFUL PROPERTY MANAGEMENT BUSINESS | Staying connected Amy Sanderson – LJ Hooker Property Management Corporate As a business owner it is impossible to know everything that happens within the department, but staying connected with different touch points is the key to running a successful business. Learn how to conduct spot performance audits, implement important key performance indicator information to track and monitor the productivity and profits of the department that impacts the bottom-line operations and how to ensure that your team are accountable for their actions.

BREAKOUT SESSION – HINTERLAND ROOM DEPARTMENT MANAGERS & PRINCIPALS

12:30 - 1:00 GET SWITCHED ON | Cyber Security Protection Shannon Overs – onPlatinum The cyber security threat is real, with more than half of Australian businesses having at least once cyber incident each month. The cost to the Australian economy is $3 billion and rising. We must remain vigilant to protect our businesses. In this presentation, you will discover the current threat landscape with real life case studies and how you can proactively protect your business and data.

1:00 – 2:00 Lunch

2:00 – 3:00 A FINAL WRAP | The ideal PM agency | 28-day action plan to become great + a real-life case study Michael Furlong – Rent Roll Maximiser To achieve different results requires different action. In this session, Michael will refresh on the key aspects that create award winning teams. You will walk away with a 28-day action plan on how to implement your goals.

3:00 – 3:15 Afternoon Tea

3:15 – 4:00 THE HOT SEAT | Property Management Under Pressure Debbie Palmer ‘The Property Manager’ Vs Malcom Riley ‘The Landlord’ A DON’T MISS SESSION With more than 30 years’ experience Debbie will take to the stage and sit in the ‘Hot Seat’ ready to role-play the most relevant and tricky landlord objections that many property managers face at the listing presentation and how to overcome challenging questions and situations with the tenant and landlord during the tenancy. It will be live and off-the-cuff with questions taken from the floor.

4:00 – 4:30 Sponsor Prize Draws Be present at the conference closing and you could be one of the lucky delegates who WINS one of our awesome prizes. You must attend to win.

Come play with us! Our gorgeously reimagined Surfers Paradise Marriott Resort & Spa offers the Gold Coast’s ultimate beach holiday and is one of the top Surfers Paradise hotels. Immaculate beaches, charming hinterland valleys and the bustle of high-fashion boutiques greet visitors nearby. Reconnect with nature at our Gold Coast, Australia resort, with verdant tropical gardens, a stunning waterfall and the area’s only private saltwater lagoon (ideal for snorkelling with tropical fish) await.

Enjoy lush amenities in elegantly appointed guest rooms and then head out for an indulgent bite of the freshest Japanese cuisine at the award-winning restaurant Benihana. Or, see what foodies have long been raving about at our famous seafood buffet restaurant, Citrique. Other creature comforts at our hotel include the Lattouf Hair & Day Spa, with a selection of spa treatments and hair services, and also an onsite, 24-hour fitness centre.

There are limited rooms being held for the 2017 PPM National Property Management Conference, so be quick to secure your accommodation. Special accommodation rates have been negotiated with the Marriott as follows. All of the below prices are room only rates:

Hinterland View Guest Room – Room Only $215.00

Hinterland View Room incl. breakfast for (1) $240.00

Hinterland View Room incl. breakfast for (2) $265.00

Additional Guaranteed Upgrade to Ocean View Guest Room +$ 30.00

Studio suites – Including Elandra Retreat Access +$215.00

Executive suites – Including Elandra Retreat Access +$320.00

Third adult/rollaway bed +$ 40.00

Full buffet breakfast is also available at an additional $25.00 per person per day ($42.00 RRP). Car Parking: The Surfers Paradise Marriott Resort & Spa offers our guests two levels of car parking located beneath the hotel. This is complimentary for conference guests.

Please note that to take advantage of these special discounted rates you will need to mention when booking your accommodation that you are attending the PPM Group’s National Property Management Conference.

To assist our conference delegates travelling from interstate or overseas we have listed a number of options for transfers from Brisbane or Gold Coast airports to Surfers Paradise Marriott. Please confirm prices at time of booking as they may vary.

Marriott can organise all of your travel transfer arrangements from the airport, please contact (07) 5592 9800. All transfers will be booked direct to your room account.

Great travel at the cheapest available price. Their consultants will find the best travel deal for any destination and any budget. Visit their website www.flightcentre.com.au

Compare all domestic and major international airline choices to book the best available airfare deals. Visit their website www.webjet.com.au

Coach transfers from Coolangatta airport from $22pp one-way and $40pp return. To book call (07) 5556 9888 or visit their website www.con-x-ion.com

Direct from Brisbane airport, running every ½ hour to Nerang. Tickets are $33.20 one-way & $64.40 return. Tickets can be purchased from the airport terminal or visit their website www.airtrain.com.au and receive a further 10% discount. Please contact Air Train directly on (07) 3216 3308 for any further questions.

Airport transfers from Coolangatta airport from $68 one-way & $65 return. To book call 1800 357 800 or email afforablelimousines@bigpond.com