Stavropol experience in the organization Nikita A ...we-gov.org/wp-content/uploads/2018/01/Presentation-1.pdf · Nikita A. Ivashchenko Head of IT Committee . Citizens' appeals within

Information Technologies Committee of Stavropol city administration

Stavropol experience in the organization

of open interaction between citizens

and authority using mobile applications

Nikita A. Ivashchenko Head of IT Committee

Citizens' appeals within 9 months

Stavropol city administration received 6,793 appeals from citizens within 9 months of this year

❖written appeals 4 721

❖Trust line of the Governor of Stavropol

Territory 463

❖ trust line of the head of Stavropol city 1 335

❖oral appeals 274 69%

7%

20%4%

Written

Trust line of the Governor

Trust line of the head

Oral

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Stavropol city administration received 4,721 written appeals within 9 months of this year, including 1,753 appeals through the internet reception service

91%

9%

Written appeals Internet reception

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Activity of Stavropol citizens according to territory:

❖ Promyshlenniy district 3 153

appeals (14,2% per 1 000 people)

❖ Leninskiy district 1693 appeals

(13,4% per 1 000 people)

❖ Oktyabrskiy district 1 420 appeals

(16,7% per 1 000 people)

❖ from citizens who didn’t indicate

the home address and nonresidents

- 527 appeals

1 693

3 153

1 420

527

Leninskiy Promyshlenniy

Oktyabrskiy Others

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Indicators of thematic scope 2500

2250 2000

1750

1500

1250

1000

Landscaping Communal services Planning Housing Transportation Urban development Road-traffic safety

Education Trade industry Social Law and order Letters of acknowledgment Suburban Environmental protection

750 500

250

5


Consideration of citizens' appeals

A written appeal submitted to a state authority, local authority or official in accordance with their jurisdiction shall be considered within 30 days from the time of the registration of the appeal, with the exception of the case specified in part 1.1 of this article – Article 12,

Federal Law № 59-FZ “ON THE PROCEDURE FOR CONSIDERATION OF APPEALS BY CITIZENS OF THE RUSSIAN FEDERATION”

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citizens' appeals and materials to them are stored for at least 5 years

the results of consideration of citizens' appeals

are monthly posted on the closed Federal site

ССТУ.РФ in electronic form

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https://ссту.рф/

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Consideration of citizens' appeals

E-government – principles of openness

informative openness (reliability of information, using a format, that is convenient for further work, timeliness of publication, disclosure "by default" in the absence of special restrictions) clearness of goals, objectives, plans and results of activities accountability of authorities (development of public control mechanisms) involvement of civil society in the development and implementation of management decisions (taking into account opinions and priorities, systemic dialogue)

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http://open.gov.ru/

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http://open.gov.ru/

informative openness - citizens' messages and responses of administration are published on the website Ставрополь.рф

clearness plans and results of activities – the response of administration includes information about the result and plans accountability of authorities and public control – any citizen, even not registered on the service, has an opportunity to view any messages answers to them involvement of civil society – public dialogue with citizens

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http://sgg.stavadm.ru

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Service “Stavropol through the eyes of the citizens”


The initiative of the head of Stavropol city

5 days for consideration of an issue

a photo to each message

all messages are on the city map

participate if registered

if you are interested – read others

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Application “Stavropol through the eyes of the citizens”


The first version - on March 1, 2017

residents appreciated the application the directions of development are outlined searching for partner

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The new version within one month


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553 messages within 5 months 180,00

162,00 Landscaping Roads Transportation Education Communal services Urban development Culture Others Policing Trade industry Municipal property Sport Proposals Letters of acknowledgment

144,00

126,00

108,00

90,00

72,00 54,00

36,00

18,00

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Application "Stavropol through the eyes of the citizens"

7th place in the Federal contest of projects "PROF-IT. 2017" in the nomination "The best mobile application of the government authority"

❖budgets of other participants up to 15 000 000 roubles

❖terms of development of other participants up to 1.5 years


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Application "Stavropol through the eyes of the citizens"

Appeals and messages of citizens within 5 months

89%

11%

Appeals Messages

Within 5 months of work with citizens

❖Appeals - 4 544

❖Messages - 553

15

68%

32%

Internet reception

Stavropol through the eyes of thecitizens

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Within 5 months of work of mobile application

❖«Internet reception » - 1 187

❖«Stavropol through the eyes of the citizens» - 553

Appeals and messages of citizens within 5 months


Develop a dialogue with citizens

add new tools to mobile application

interviews

study of public opinions

collection of initiatives and proposals

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The future of "Stavropol through the eyes of the citizens"


New opportunities of information sharing

❖social advertisement

❖distribution of mail

❖reminders and warnings

❖reminders on geo-position

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One application for city will combine existing services

«Monitoring

of vehicles» «Map of the repaired

roads» «Landscaping and

major construction

work» «Cultural Stavropol »

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One application for city will combine existing services

«Stavropol Palace of

Culture and Sports» «City parking» «Evacuation of vehicles»

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Identification and authentication mobile app users through unified identification and authentication system increase of civil liability reduction time for moderation access to state information systems access to e-government services

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«Our task is to organize the work in such a way that people could freely contact

authorities and monitor the process of solving indicated problems in real time»

Stavropol through the eyes of the citizens

Documents

Stavropol experience in the organization Nikita A ...we-gov.org/wp-content/uploads/2018/01/Presentation-1.pdf · Nikita A. Ivashchenko Head of IT Committee . Citizens' appeals within