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State of the States: Priorities, Trends
and Issues
NCSL Fall Forum December 6, 2013
Mitch Herckis
Director of Government Affairs National Association of State Chief Information Officers
Fiscal recovery - CIOs still seeking IT operational cost savings, alternative IT sourcing strategies and collaboration
State CIO Balancing Act: living with the past while seeking innovation and business transformation
Cybersecurity threats! New technologies, new risks
Open government gaining traction
CIO transitions, IT workforce retirements, skills gap, recruiting challenges
Today’s State IT Landscape
5) How would you characterize your IT budget this fiscal year? (State Government Only)
9%
8%
21%
45%
18% A. Increased by 10% or more
B. Flat
C. Reduced by up to 10% or less
D. Reduced more than 10%
E. What budget?
View from the State CIOs
Driving the Enterprise
Imperative
Balancing Legacy and Innovation
2. Consolidation/ Optimization
3. Cloud Services 1. Security
7. Mobile Services/ Mobility
6. Budget and Cost Control
8. Shared Services
10. Health Care
9. Nationwide Public Safety Broadband Network
4. Project & Portfolio Management
5. Strategic IT Planning
State CIO Priorities for 2014
Source: NASCIO State CIO Survey, November 2013
© Grant Thornton LLP. All rights reserved.
CIOs seeking enterprise approaches and solutions Cybersecurity requires governance and investment Outsourcing of IT applications and the use of shared services models increasing Consolidation and cloud services growing Dissatisfied with IT procurement
© Grant Thornton LLP. All rights reserved.
IT Project and Portfolio Management IT Procurement Sourcing Cybersecurity Identity and Access Management Disaster Recovery/Business Continuity Cross-Jurisdictional Collaboration Business Intelligence/Business Analytics Mobility Social Media Cloud Services Consolidation
2013 Survey Topics
© Grant Thornton LLP. All rights reserved.
Survey Highlights
Issues affecting cloud adoption often do not
become apparent until CIOs undertake a
particular project
CIOs are divided on whether states are equitably
sharing risk with vendors
Many CIOs no longer believe there are major
barriers to adopting different types of sourcing
Issues of governance and turf continue to be the
biggest barrier to cross-jurisdictional collaboration
In many states, the most significant social media
activity last year has been to establish statewide
policy on its use
IT Consolidation: A Key Strategy for Years
To address budget issues and control operational costs
Facilities: reducing data centers, equipment, operational costs
Enterprise services: networks, email, telecommunications, imaging, wireless
Server consolidation: reducing footprint, operations, security impact, backup/recovery
Applications: enterprise, similar business functions
IT personnel and staffing
Source: NASCIO-TechAmerica –Grant Thornton LLP 2013 State CIO Survey
What is the Status of IT Consolidation?
2.0%
9.0%
47.0%
42.0% Project has been cancelled
Planning stage
Project is ongoing
Project is done
Enterprise email consolidation a top priority
Source: NASCIO-NASTD Joint Survey, April 2013
© Grant Thornton LLP. All rights reserved.
Cloud Services
What is your state's status regarding cloud services? 2013 2012
The state is already highly invested in cloud services
6% 15
The state has some applications in the cloud and is considering others
68% 56
The state is still investigating cloud services 22% 19
The state has considered cloud services but has rejected it
2% 0
Other 2% 10
Don’t know/does not apply 0% 0
Cost savings and efficiency Flexibility and scalability Reduced data center issues Rapid application development Better data security
Cloud can enable innovation Move from systems-centric to services-centric Shift spend from O&M to new services Support collaboration, transparency, insight
Why is the state government forecast cloudy?
© Grant Thornton LLP. All rights reserved.
Cloud Services
Are your state laws, regulations, orders, or policies regarding data privacy and
access consistent with the growing interest in and demand for cloud solutions?
(Example: state laws that restrict sensitive data from being stored outside the
state's boundaries)
About half of CIOs believe their current legal and regulatory environment is not consistent with the delivery of cloud solutions
Government Data and Decision Making
“Too much data, not enough intelligence”
Data stored across multiple systems from multiple agencies in multiple formats
Data quality issues: dirty and messy
Lack of standards, consistency
Data sharing is difficult – format, language, access, culture, myths
Security concerns and privacy issues
Little insightful, usable data on “customers”
© Grant Thornton LLP. All rights reserved.
Business Intelligence (BI)
/Business Analytics (BA)
What is the current utilization and deployment of BI/BA within
your state government?
Although almost one-third of CIOs consider BI/BA essential today, the majority believe that states are not yet ready to derive full value from BI/BA technology.
© Grant Thornton LLP. All rights reserved.
Business Intelligence (BI)
/Business Analytics (BA)
Where within state government is BI/BA being used effectively with positive outcomes? Please check all that apply. Percent
Human Services 61%
Health Care Services 59%
Finance and Administration/Procurement 52%
Revenue 52%
Transportation 41%
K- 12 education 39%
Labor/Unemployment 36%
Justice-Law Enforcement, Courts, Corrections 34%
Economic Development 30%
Higher Education 25%
© Grant Thornton LLP. All rights reserved.
IT Project and Portfolio
Management
How effective are your state's practices for oversight of large IT projects?
Do you use a formal IT enterprise portfolio management process to support decisions regarding planned initiatives, projects, or ongoing IT services such as application support?
© Grant Thornton LLP. All rights reserved.
IT Project and Portfolio
Management
How effectively do your IT portfolio management practices help drive IT investment decisions? Please rate this effectiveness on the scale below.
Percent Percent
Do not use portfolio management 23%
Use portfolio management 77%
Not at all effective 7%
Somewhat ineffective 56%
Effective 32%
Very effective 5%
28.9 57.7 7.7
Essential High Priority Low Priority Not a Priority Don't Know
Within the state CIO’s strategic agenda and IT operational plans, how would you characterize mobile devices and applications?
Mobility
© Grant Thornton LLP. All rights reserved.
Mobility
How is your state managing mobility?
2012 2013
Totally fragmented and uncoordinated 12% 10%
A few coordinated government-wide projects and initiatives, but mostly fragmented efforts 46% 49%
Mostly coordinated government-wide projects and initiatives, a few fragmented efforts 32% 37%
All mobility projects well-coordinated government-wide 6% 0%
Don’t know/does not apply 4% 4%
© Grant Thornton LLP. All rights reserved.
Cybersecurity
Establish a governance and authority structure for cybersecurity
Conduct risk assessments and allocate resources accordingly
Implement continuous vulnerability assessments and threat mitigation practices
Ensure that the state complies with current security methodologies and business disciplines in cybersecurity
Create a culture of risk awareness.
Act and Adjust: A Call to Action for Governors for Cybersecurity
National Governors Association, September 26, 2013
More IT consolidation, optimization, shared services, cloud
Cybersecurity and risk management
Addressing health care: ACA, policy, exchanges, scope and complexity
More social and mobile, collaboration
Digital identity management: federated architecture
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State of the States: Priorities, Trends
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