State of California

M E M O R A N D U M

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DATE : October 10, 1995TO :

PERSONNEL MANAGEMENT LIAISONS

REFERENCE CODE : 95-047

THIS MEMORANDUM SHOULD BE DISTRIBUTED TO:

PERSONNEL OFFICERS, PERSONNEL TRANSACTIONS SUPERVISORS ANDPERSONNEL TRANSACTIONS STAFF

FROM :

Department of Personnel AdministrationBenefits and Training Division

SUBJECT : Dental Premium Rate Correction - PMI Plan

CONTACT : William Page, Dental Program Coordinator(916) 324-0525 or CALNET 454-0525Office Vision : DPA (WHPAGE)INTERNET : WHPAGE@SMTP .DPA .CA .GOV

The purpose of this memo is to notify Departments of a change inthe PMI Dental Plan's premium rates and COBRA rates reported in ourDental Open Enrollment Period PML dated August 15, 1995 . Thepremium rates for the PMI Dental Plan have been adjusted and thosenew"rates are shown on revised Attachment III & IV . There is nochange to any of the other premium rates reflected in our earliermemo . These rates will be effective January 1, 1996 . The State

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premium contribution for PMI will continue to be 100 percent paidwith no employee copay.

All dental forms (STD .692) which were submitted to the StateController's Office (SCO) during the 1995 Dental Open EnrollmentPeriod and reflected the previously communicated PMI rates will beprocessed by SCO . Departments should begin using these new PMIrates when completing all future dental forms with effective datesbeginning January 1, 1996 . These rates include the DPA/SCOadministrative fee of $ .45 cents.

Should you have any questions regarding this information, you maycontact William Page, Dental Program Coordinator at (916) 324-0525or CALNET 454-0525.

latricia Pavone, Chiefnefits and Training Division

Attachment

cc :

SCO, Del Delgado/Linda Edwards/Laverne KrebsPERS, Mark QuilliciSTRSDEPARTMENT OF THE MILITARYFAIRS AND EXPOSITIONSLOS ANGELES COUNTY SUPERIOR COURT JUDGESCARP DENTAL TRUSTCCPOA DENTAL TRUST

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Carrier/Address

Stale Sponsored

Delta DentalP.O. Box 7736San Francisco, CA 941201-800-225-3368

DentiCare of California, Inc.P.O. Box 30019Laguna Niguel, CA 92607-00191-800-926-7828

PM112898 Towne Center DriveCerritos, CA 907031-800-422.4234

Safeguard Health PlanP.O. Box 3210Anaheim, CA 92803-32101-800-750-4303

Union Sponsored

CAHP/Blue Cross (RO5)

CCPOABlue Cross (1106)

CCPOA/Dental Net (RO6)

Vision Service Plan3333 Quality DriveRancho Cordova, CA 956701-800-622-7444

DEPARTMENT OF PEAANEL ADMINISTRATION •

DENTAL PLAN CARRIERS AND PREMIUM RATES - EFFECTIVE JANUARY 1 1996

Deduction Codes PremiumsGroup Regulu

POP/Flex I Ray 2 PWy Pa

9949-Excluded 100-007

351-008 $33 .81+ $69 .30* $97 .60*9949-Represented 100-120

351-007 $32 .41* $58 .33* $85 .17►

901690-Standard 100-070

351-012 $13 .02 $20 .84 $29 .08903042-Enhanced 100-014

351-014 $15 .61 $26.11 $37 .77

0171 100-009

351 .009 $13 .91 $22.54 $31 .01

4039 100-016 351-016 $12.41 $19 .79 $27 .06

336817-A 100-013 351-013 $29 .39** $50 .83** $73 .96*

370101-E 100-245 351 .006 $51 .75*** $51 .75*** $51 .75***C]

1121SA 100-248 351-248 $51 .75*** $51 .75*** $51 .75*** ~y

VISION CARRIER AND PREMIUM RATES - EFFECTIVE JANUARY 1 1996

y$9 .33 $9.33 $9 .33

*Employee Share $7 .99/$14.47/$21.18

"Employee Share $5.001$7 .001$10 .00

***Employee Share $7 .00

(Note: The above dental premiums include the SCO/DPA administrative fee of $ .45. The vision premium includes the SCO/DPA administrative fee of $ .35

(Rev. 10/95)

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DEPARTMENT OF PERSONNEL ADMINISTRATION

COBRA GROUP CONTINUATION RATES*

MONTHLY PREMIUMS EFFECTIVE JANUARY 1 . 1996DENTAL

Carrier/Address Plan Tvoe Covered Persons 1 Party 2 Party Pa

Delta Dental Enhanced Excluded Employees & Dependents of Excluded $34 .03 $70.23 $99 .09Mail to : EmployeesTotal COBRA ServicesP.O. Box 17059 Basic Represented Employees $32 .60 $59.04 $86 .41Irvine, CA 927131-800-397-1570 Basic Dependents of Represented Employees $26 .19 $39 .89 $53 .48

DentiCare of California, Inc . Standard Represented Employees and Their Dependents $12.82 $20.80 $29.20P.O. Box 30019Laguna Niguel, CA 92607 .0019 Enhanced Excluded Employees and Their Dependents $15.46 $26.17 $38.071-800-926-7828

PMI Basic Excluded/Represented Employees and Their $13.73 $22.53 $31.1712898 Towne Center Drive DependentsCerritos, CA 907031-800-422-4234

Safeguard Health Plan Basic Excluded/Represented Employees and Their $12.20 $19.73 $27.14P.O. Box 3210 DependentsAnaheim, CA 92803-32101-800-352.4341

VISION

Vision Service Plan

Basic

Excluded/Represented Employees and Their

$9 .16

$9.16

$9 .16P.O. Box 997100

DependentsSacramento, CA 95899-71001-800622-7444

NOTE:

For Unit 5, Unit 6 and Unit 13 employees and dependents, ALL COBRA administration will be handled through the exclusive representative.Accordingly, please refer parties to CAHP (Unit 5), CCPOA (Unit 6) and IUOE (Unit 13) respectively . All COBRA enrollment documents should be sentdirectly to the carriers . Refer to the Benefits Administration Manual (BAM) Section 400 for complete instructions on COBRA.

*These premium rates are 102% of current premium, minus the $ .45 administrative fee .

(Rev 10/95)

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9

State of California

M E M O R A N D U M

DATE : October 27, 1995PERSONNEL MANAGEMENT LIAISONS

REFERENCE CODE : 95-048

THIS MEMORANDUM SHOULD BE DISTRIBUTED TO:

Personnel Officers

FROM :

Department of Personnel AdministrationClassification and Compensation Division

SUBJECT : Establishment of a general Program Technician class series and ageneral Supervising Program Technician class series.

CONTACT : Josie Fernandez(916) 324-9408 or CALNET 454-9408Office Vision : DPA (JXFERNAN)Internet : JXFERNAN@SMTP .DPA .CA .GOV

The Department of Personnel Administration is proposingestablishment of six new servicewide classes, Program Technician,Program Technician II, Program Technician III, Supervising ProgramTechnician I, Supervising Program Technician II, and SupervisingProgram Technician III, to replace the 176 parenthetical classescurrently used and contained in the Program Technician (VariousClasses) and Supervising Program Technician (Various Classes)consolidated class series . The Board Item is attached for yourinformation . The proposal will be placed on the State Personnel

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Board's December5-6 , 1995 meeting calendar.

The consolidation of these classes is just one of the many effortsby DPA and departments to simplify the personnel management system.Establishment of these classes will allow for flexibility in use ofthe class, selection and compensation of employees . Please makenote of the following:

1 .

The new Program Technician class combines the concept ofentry, training, and first journey level which is currentlycontained in the Program Technician Trainee and ProgramTechnician I (parenthetical) classes.

The salary for the new classes

Program TechnicianProgram Technician IIProgram Technician IIISupervising Program TechnicianSupervising Program TechnicianSupervising Program Technician

are :

$1760-22982038-24772279-2771

I

2117-2573II

2279-2771III 2591-3151

The Program Technician class will be provided a Special In-Grade-Salary Adjustment (SISA).

Questions or issues regarding this item should be directed to JosieFernandez, CCD Analyst, at (916) 324-9408 or Calnet 454-3408.

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,

Frnk TanakaSection Manager

Attachment

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TO :

STATE PERSONNEL BOARD

.

FROM :

JOSIE FERNANDEZ, Staff Personnel Program AnalystClassification and Compensation Division

REVIEWED BY :

FRANK TANAKA, Section ManagerClassification and Compensation Division

SUBJECT :

Proposed establishment of two new class series, ProgramTechnician and Supervising Program Technician; adoption of atwelve-month probationary period for the Supervising ProgramTechnician I, II and III ; reallocation of incumbents in thecurrent Program Technician and Supervising ProgramTechnician parenthetical classes into the new ProgramTechnician and Supervising Program Technician classes ; andabolishment of the Program Technician consolidated classseries and supervising Program Technician consolidated classseries.

SUMMARY OF ISSUES:

The Department of Personnel Administration proposes establishment of two newservicewide class series, Program Technician and Supervising ProgramTechnician, to be used in place of the current consolidated class series whichcontains 101 and 75 parenthetical classes respectively . These new generalistclass series will allow greater flexibility in employee assignment, selection,and pay,

CONSULTED WITH:

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ED BARRAGAN, State Personnel BoardLINDA BOERLIN, Department of Personnel AdministrationBILL SWEENEY, California State Employees AssociationRONALD FRANKLIN, Association of California State Supervisors

In accordance with the terms of the DPA/CSEA contract, DPA has notified theunion in writing of this proposal . In addition, the Association of CaliforniaState Supervisors was notified in writing of this proposal.

BACKGROUND:

As outlined in its March 1995 Civil Service Reform Objectives and itsStrategic Plan 1994-99, the Department of Personnel Administration iscommitted to changing California's outmoded personnel system . This can beaccomplished through focusing on simplifying the system and turning it into atool which is usable by the average line manager and supervisor . Specifically,DPA believes improvements and efficiencies can be made to the Stateclassification and compensation system. Currently the State has over 4,700classifications and continues to grow . This level of detail limitsflexibility in employee selection, assignment, advancement, and pay . Toaddress the need to simplify the system, a DPA sponsored team is in theprocess of developing a "broadbanding" approach which would allow positionsfrom a number of classifications to be consolidated into a single broad bandgiving more flexibility in these areas . In addition to broadbanding, DPA hasidentified other tools and areas of the classification plan in which immediateimprovements can be made . One such area is the Program Technician andSupervising Program Technician classifications.

9

Memo re : Classification Changes

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Prior to 1980 there existed 17 classes in the Program Technician consolidatedseries and 19 Supervising Program Technician classes . As a result of manycontributing factors including collective bargaining and State legislation,the number of classes has grown to the current total of 101 Program Technicianand 75 Supervising Program Technician parenthetical classes . There areapproximately 3,000 incumbents in the current parenthetical classes.

Departments and DPA staff continue to receive requests to establish newparenthetical classes which is driven by the creation of new law and rules.Dependent upon resources available to conduct the necessary classificationresearch and analysis, establishment of new Program Technician and SupervisingProgram Technician classes and examinations for these classes may not occur ona timely basis . DPA staff believes that this unwieldy process may besimplified by elimination of all parenthetical classes and establishment of ageneral Program Technician and Supervising Program Technician class series toreplace the parenthetical classes.

CLASSIFICATION CONSIDERATIONS:

The current Program Technician and Supervising Program TechnicianConsolidated Series are based upon general definition of levels, generalminimum qualifications (MQs) and general knowledge and abilities (K&As).However, each parenthetical class specification defines specific programrequirements for classification levels, MQs and K&As . This level ofdetail in each parenthetical specification limits the departments'ability to use the Program Technician class if new law and rules areestablished which do not fall within the scope of a parenthetical . The

•proposed general Program Technician and Supervising Program Technicianclass series will eliminate the need to develop new parentheticalclasses as departmental law and rules are changed.

The proposed classes contain general class concepts, definition oflevels, MQs, and K&As similar to those contained in the consolidatedclass series . The specific program information contained in theparenthetical class specifications may be maintained by departmentprograms as allocation guidelines.

Program Technician (Various Classes) Consolidated Series

Currently the class concepts for the consolidated series parentheticalclasses are as follows:

a. The Program Technician Trainee (Various Classes) is the traininglevel for the series . Incumbents learn and perform increasinglydifficult duties of a semitechnical nature in a specializeddepartmental program . There are no permanent allocations made tothis class . All incumbents eventually test and are appointed toeither a Program Technician I or II parenthetical class.

b. The Program Technician I (Various Classes) is the journey levelfor the series for less difficult program specialist work.Incumbents review/process forms and files of a semitechnicalnature associated with a specialized departmental program . Publiccontact is informational and of a moderate frequency . Work isreviewed periodically.

The Program Technician II (Various Classes) is the journey level

•for the more difficult program specialist work . Incumbents either :

Memo re : Classification Changes

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0(1) review/or process detailed and technical forms and filesassociated with several departmental programs ; (2) review and/orprocess forms, files, etc ., associated with a program whichrequires especially detailed knowledge of the program ; (3) providesensitive and detailed program information to the public,employees, or other public jurisdictions as a significant part oftheir duties ; or (4) any combination of the above.

d . The Program Technician III (Various Classes) is the superjourneylevel .

Incumbents work with very little day-to-day supervisionand act as an expert staff resource responsible for consultationin the most sensitive and complex program areas and/or areinvolved in the development of major Program Technician workprocesses.

3 .

Proposed Program Technician Class Series

The proposed Program Technician class series will include three classesas follows:

a . The proposed Program Technician class combines the class conceptscontained in the current Program Technician Trainee (VariousClasses) and the Program Technician I

(Various Classes) .

TheProgram Technician will serve as the entry and training level forthe series and the journey level for less difficult programspecialist work .

As trainees, incumbents learn and perform dutiesof a semitechnical nature in a specialized departmental program.As incumbents become more proficient, they work under general•supervision and guidelines.

b . The class concept for the proposed Program Technician II classremains essentially the same as the Program Technician II (VariousClasses) .

It is the journey level for the more difficult programspecialist work which is distinguished from the less difficultwork by the review and/or processing of detailed and technicalforms,

files, etc ., associated with several departmental programsor a departmental program where guidelines are not clear ; orprovide sensitive and detailed program information to customers ora combination of the above.

C . The proposed Program Technician III class is the superjourneylevel of the series in which incumbents work under generaldirection as expert staff resources and/or are involved in thedevelopment of major Program Technician work processes.

4 .

Supervising Program Technician (Various Classes) Consolidated Series

The current Supervising Program Technician (various Classes)

Consoli-dated Series contains three supervisory classes .

They are as follows:

a . Supervising Program Technician I

(Various Classes)

is the workingsupervisory level directing a small unit comprised of ProgramTechnicians and Program Technician Trainees .

Incumbents alsopersonally perform the most complex work.

.b . The Supervising Program Technician II (Various Classes) is thesecond supervisory level directing the work of a small unitcomprised mainly of Program Technicians II

(Various Classes) andmay include lower level Program Technicians and personally perform•the most complex work .

Memo re : Classification Changes

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C .

The Supervising Program Technician III (Various Classes) is thefull supervisory level in the series responsible for a large unitof Program Technicians (Various Classes).

Proposed Supervising Program Technician Class Series

The proposed Supervising Program Technician Class Series includesessentially the same class concepts as the current consolidated classseries which includes three supervisory classes:

a. The Supervising Program Technician I is the first supervisorylevel with responsibility for a small unit of Program Technicians.Incumbents may personally perform the most complex work.

b. The Supervising Program Technician II is the second supervisorylevel responsible for supervising a small group of ProgramTechnicians II and also may perform the most complex work.

C .

The Supervising Program Technician III is the full supervisorylevel with responsibility for a large unit of Program Technicians.

Allocations to the proposed classes will be based on factors includingvariety, complexity and difficulty of work, supervision received;supervisory responsibilities ; type and frequency of contact with otherunits, sections, agencies, and the public, the degree of independenceand judgment required in making determinations and the consequences of

•erroneous determinations . In addition, experience and knowledge neces-sary to perform the work enter into the determination of allocations.

MINIMUM QUALIFICATIONS:

Program Technician

Pattern I requires one year of clerical experience in California stateservice . Patter II or the outside pattern requires one year of clericalexperience and equivalent to completion of the twelfth grade.

Program Technician II

Pattern I requires 18 months of experience performing the duties of a ProgramTechnician . Pattern II requires two years of experience in governmental orprivate agency performing duties which provide knowledge of the regulationsand policies of the State of California governing the department for whichapplication is made.

Program Technician III

Pattern I requires in California state service either one year of experienceperforming the duties of a Program Technician II or Supervising ProgramTechnician I or two years of experience performing the duties of a ProgramTechnician.

Pattern II requires three years of experience in a governmental or privateagency performing duties which provide knowledge of the regulations andpolicies of the State of California governing the department for which

•application is made .

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Memo re : Classification Changes

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Supervising Program Technician I

Pattern I requires 18 months of experience performing Program Technicianduties in California state service.

Pattern II requires two years of experience in a governmental or privateagency performing duties which provide knowledge of the regulations andpolicies of the State of California governing the department for whichapplication is made.

Supervising Program Technician II

Pattern I requires in California state service either one year of experienceperforming the duties of a Program Technician II or Supervising ProgramTechnician I, or two years of experience performing the duties of a ProgramTechnician.

Pattern II requires three years of experience in a governmental or privateagency performing duties which provide knowledge of the regulations andpolicies of the State of California governing the department for whichapplication is made.

Supervisina Program Technician III

Pattern I requires in California state service either one year of experienceperforming the duties of a supervising Program Technician II or ProgramTechnician III or two years of experience performing the duties of a ProgramTechnician II.

Pattern II requires four years of experience in a governmental or privateagency performing duties which provide knowledge of the regulations andpolicies of the State of California governing the department for whichapplication is made.

PROBATIONARY PERIOD:

The probationary period for the proposed supervising Program Technician I,Supervising Program Technician II, and Supervising Program Technician III istwelve months . This period is needed in order to evaluate the full range ofduties performed by the incumbents . This is consistent with the probationaryperiod for other supervisory classes.

STATUS CONSIDERATIONS:

Incumbents in the Program Technician Trainee (Various Classes) and ProgramTechnician (Various Classes) will be reallocated to the Program Technicianclass . Incumbents in the Program Technician II (Various Classes) will bereallocated to the Program Technician II class . Incumbents in the ProgramTechnician III (Various Classes) will be reallocated to the ProgramTechnician III class.

Incumbents in the Supervising Program Technician I, II, and III (VariousClasses) will be reallocated to the Supervising Program Technician I, II, andIII classes respectively.

There are approximately 3,000 incumbents in the current Program Technician(Various Classes) and Supervising Program Technician (Various Classes) whowill be reallocated to the new classifications .

Memo re : Classification Changes

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RECOMMENDATIONS:

That the following classes be established ; the proposed ProgramTechnician series specification and Supervising Program Technicianseries specification including specifications for the classes as shownin the current calendar be adopted ; and the probationary period be asspecified below:

ProbationaryClass Period

Program Technician Six MonthsProgram Technician II Six MonthsProgram Technician III Six Months

Supervising Program Technician I Twelve MonthsSupervising Program Technician II Twelve MonthsSupervising Program Technician III Twelve Months

That the following resolution be adopted:

WHEREAS the State Personnel Board on December 6, 1995 establishedthe classes indicated in Attachment A, Column II ; and the duties andresponsibilities of these classes were substantially included in thepreviously existing classes as indicated in Attachment A, Column I ; and

WHEREAS the knowledge and abilities required for the classesindicated in Column II were substantially tested for in the examinationsheld for the classes listed in Column I : Therefore be it

RESOLVED, That each person with civil service status in theclasses in Column I on January 1, 1996, be reallocated to thecorresponding class as indicated in Column II, and hereby granted thesame civil service status without further examination in the class inColumn II ; and be it further

RESOLVED, That any existing employment lists other thanreemployment lists established for the classes indicated in Column Ishall be used to certify to fill vacancies in the classes indicated in,Column II, if there are existing lists for both the Program TechnicianTrainee and Program Technician I, an equitable order of list preferencefor the Program Technician will be determined based on departmentalneeds, as directed by the Executive Officer of the State Personnel Boarduntil such lists are abolished, exhausted, or superseded by lists forthe classes in Column II and any persons on existing reemployment listsfor classes in Column I shall also be placed on reemployment lists forclasses in Column II until expiration of their eligibiity onreemployment lists for classes in Column I.

That the classes listed in Atttachment A, Column I, be abolished .

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ATTACHMENT A

Column I

Program Technician Trainee(Fish and Wildlife)(General)(Licensing and Certification)(Mobilehomes)(Radiologic Health)(State Compensation Insurance Fund)

Program Technician I(Alcoholic Beverage Control)(Automotive Repair Services)(California Children Services)(California Youth Authority, Records)(Client Financial Services)(Commercial Records)(Contractors' Licensing)(Corporate Filing and Services)(Corrections Records)(Criminal Records)(Fish and Wildlife)(Hazardous Waste Services)(Licensing and Certification)(Lottery Services)(Medi-Cal Recovery)(Mobilehomes)(Notary Public)(Personnel Services)(Pesticide Enforcement)(Pesticide Registration)(Political Reform)(Public Utilities Regulation)(Radiologic Health)(Real Estate Licensing)(Real Estate Subdivisions)(Regulation and Enforcement,Corporations)

(Retirement System)(Revenue Collection)(State Compensation Insurance Fund)(State Treasurer's Office)(Student Aid Commission)(Traffic Records)(Unclaimed Property)(Uniform Commercial Code)(Veterans Affairs)(Vital Statistics)

Column II

MW Program Technician

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Program Technician II(Alcoholic Beverage Control)(Automotive Repair Services)(California Children Services)(California Youth Authority, Records)(Client Financial Services)(Contractors' Licensing)(Corporate Filing and Services)(Corrections Records)(Criminal Records)(Deferred Compensation)(Disability Evaluation)(Fish and Wildlife)(Hazardous Waste Services)(Health Facilities Construction)(Insurance Licensing)(Licensing and Certification)(Lottery Services)(Medi-Cal Recovery)(Mobilehomes)(Notary Public)(Pest Control and Eradication Projects)(Pesticide Enforcement)(Pesticide Registration)(Physician and Surgeon Licensing)(Political Reform)(Public Utilities Regulation)(Real Estate Licensing)(Regulation and Enforcement,Corporations)

(Retirement System)(Revenue Collection)(State Treasurer's Office)(Structural Safety)(Tax Branch)(Taxpayer Services)(Traffic Records)(Unclaimed Property)(Uniform Commercial Code)(Veterans Affairs)

Program Technician III(California Youth Authority, Records)(Corrections Records)(Criminal Records)(Fish and Wildlife)(Hazardous Waste Services)(Health Facilities Construction)(Licensing and Certification)(Medi-Cal Recovery)(Pest Control and EradicationPro)ects)

(Pesticide Registration)(Physician and Surgeon Licensing)(Political Reform)(Public Utilities Regulation)(Real Estate Licensing)(Retirement System)(Revenue Collection)(State Treasurer's Office)(Tax Branch)(Taxpayer Services)(Unclaimed Property)(Veterans Affairs)

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Program Technician II

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Program Technician III

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Supervising Program Technician I(Alcoholic Beverage Control)(Business Taxes)(California Youth Authority,

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Records)(Client Financial Services)(Commercial Records)(Contractors' Licensing)(Corporate Filing and Services)(Corrections Records)(Fish and Wildlife)(Hazardous Waste Services)(Licensing and Certification)(Lottery Services)(Medi-Cal Recovery)(Mobilehomes)(Notary Public)(Personnel Services)(Radiologic Health)(Real Estate Licensing)(Regulation and Enforcement,Corporations)(Retirement System)(Revenue Collection)(State Compensation Insurance Fund)(State Treasurer's Office)(Student Aid Commission)(Traffic Records)(Unclaimed Property)(Veterans Affairs)(Vital Statistics)

Supervising Program Technician II(Alcoholic Beverage Control)(Automotive Repair Services)

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(Business Taxes)(California Children Services)(Client Financial Services)(Contractors' Licensing)(Corporate Filing and Services)(Corrections Records)(Criminal Records)(Deferred Compensation)(Employer Status)(Fish and Wildlife)(Hazardous Waste Services)(Insurance Licensing)(Licensing and Certification)(Lottery Services)(Medi-Cal Recovery)(Mobilehomes)(Notary Public)(Pesticide Enforcement)(Pesticide Registration)(Physician and Surgeon Licensing)(Political Reform)(Real Estate Licensing)(Regulation and Enforcement,Corporations)

(Retirement System)(Revenue Collection)(State Treasurer's Office)(Structural Safety)(Taxpayer Services)(Traffic Records)

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(Unclaimed Property)(Uniform Commercial Code)(Veterans Affairs)

Supervising ProgramTechnician I

Supervising ProgramTechnician II

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Supervising ProgramTechnician III

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pervising Program Technician III(Business Taxes)(Contractors' Licensing)(Corrections Records)(Criminal Records)(Employer Status)(Fish and Wildlife)(Insurance Licensing(Medi-Cal Recovery)(Mobilehomes)(Physician and Surgeon Licensing)(Political Reform)(Retirement System)(Taxpayer Services)(Traffic Records)(Unclaimed Property)(Uniform Commercial Code)

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CALIFORNIA STATE PERSONNEL BOARD

SPECIFICATION

PROGRAM TECHNICIANSeries Specification

(Established

)

SCOPE

This series specification describes three levels of classes that learn and/orperform work involving completion and/or review in the processing of technicaldocuments or the giving of technical information regarding a special andtechnical departmental program to employees and/or the general public.

Schem

ClassCode

Codes

Class

CZ81

9927

Program TechnicianCZ82

9928

Program Technician IICZ83

9929

Program Technician III

DEFINITION OF SERIES

The predominate duties of positions in these classes require a thorough anddetailed knowledge and application of the appropriate law, rules, andregulations pertaining to their departmental program.

Not all users of this series specification will have the potential (nor is itintended) to use all the levels within this series specification . Each

• department will use only the class(es) that appropriately describe the typeand level of work performed and the duties and responsibilities assigned topositions which are comparable to the appropriate level(s) described in thisseries specification .

FACTORS AFFECTING POSITION ALLOCATION

Variety, complexity and difficulty of work, supervision received, type andfrequency of contacts with other units, sections, agencies, and the public;the degree of independence and judgment required in making determinations andthe consequences of erroneous determination serve as the major differentiatingfactors between classes . Additional considerations which enter intodetermination of allocations include such things as the experience andknowledge necessary to perform the work.

DEFINITION OF LEVELS

PROGRAM TECHNICIAN

This is the entry and training level for the series and the journey level forless difficult program specialist work . As trainees, under close supervisionand in accordance with established procedures, incumbents learn and performincreasingly difficult duties of a semitechnical nature in a specializeddepartmental program.

When incumbents become proficient in their duties, they work under generalsupervision and guidelines . Incumbents review and/or process forms, files,etc ., of a semitechnical nature associated with a specialized departmental

•

program . Work is subject to periodic review, and contact with the public ismoderate and basically informational in nature .

Program Technician series

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PROGRAM TECHNICIAN II

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This is the journey level for this series for the more difficult programspecialist work . Under general supervision, incumbents either : (1) reviewand/or process detailed and technical forms, files, etc ., associated withseveral departmental programs or program areas ; (2) review and/or processforms, files, etc ., associated with a departmental program which requiresespecially detailed knowledge of the program so that difficult calculationscan be made and/or processing can be done in cases where guidelines'are notclear ; (3) provide sensitive and detailed program information to the public,employees or other public jurisdictions as a significant part of their duties;or (4) any combination of the above . Work is subject to occasional review.

PROGRAM TECHNICIAN III

This is the superjourney level in this series . Under general direction andwith very little day-to-day supervision, incumbents act as an expert staffresource responsible for consultation in the most sensitive and complexprogram areas and/or are involved in the development of major ProgramTechnician work processes . Assignments at this level may require field workon a regular basis .

MINIMUM QUALIFICATIONS

PROGRAM TECHNICIANEither I

In the California state service, one year of experience performing clericalduties at a level of responsibility not less than that of an Office Assistant .

•Or II

Exerie~nce_ : One year of .clerical experience . [Academic education above the12th grade may be substituted for one year of the required general experienceon the basis of either : (a) one year of general education being equivalent tothree months of experience ; or (b) one year of education of a business orcommercial nature being equivalent to six months of experience . Students whoare enrolled in the last semester or its equivalent of course work which uponcompletion will fulfill these requirements will be admitted to the`examination, but they must submit evidence of completion before they may beconsidered eligible for appointment .] and

Education : Either equivalent to completion of the 12th grade ; or completiono a usiness school curriculum; or completion of a clerical work experiencetraining program such as those offered through the Manpower Development andTraining Act . (One year of clerical work experience may be substituted forthe required education .)

PROGRAM TECHNICIAN II

Either IIn the California state service, 18 moot s of experience performing the dutiesof a Program Technician which provides knowledge of the regulations andpolicies governing the departmental program.

Or IITwo years of experience in a governmenraf or private agency performing dutieswhich provide knowledge of the regulations and polices of the State ofCalifornia governing the department for which application is made.(Experience in the California state service applied toward this requirementmust include at least 18 months in a class with a level of responsibility not

•less than that of Office Assistant .)

Program Technician Series

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PROGRAM TECHNICIAN III

Either IIn the California state service, eit er : (a) one year of experience performingthe duties of a Program Technician II or Supervising Program Technician I ; or(b) two years of experience performing the duties of a Program Technician.

Or IIThree years of experience in a governmental or private agency performingduties which provide knowledge of the regulations and policies of the State ofCalifornia governing the department for which application is made.

KNOWLEDGE AND ABILITIES

ALL LEVELS:

Knowledge of : Modern office methods, equipment, and procedures.

Ability to : Perform clerical and technical work ; follow directions ; evaluatesituations accurately, and take effective action ; learn and apply law andregulations ; make arithmetic calculations with speed and accuracy ; read andwrite English at a level required for successful job performance ; and meet anddeal tactfully with the public.

PROGRAM TECHNICIAN IIPROGRAM TECHNICIAN III

Know! ed a of : All of the above ; and appropriate law, rules, regulations, andpo i des o the State of California governing the department for whichapplication is made .

CLASS HISTORY

Date

Date

TitleClass

Established

Revised

Changed

Program TechnicianProgram Technician IIProgram Technician III

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CALIFORNIA STATE PERSONNEL BOARD

SPECIFICATION

SUPERVISING PROGRAM TECHNICIANSeries Specification

(Established

)

SCOPE

This series specification describes three levels of classes that superviseemployees whose work involves the completion and/or review in the processingof technical documents or the giving of technical information regarding aspecial and technical departmental program to employees and/or the generalpublic.

Schem

ClassCode

Codes

Class

CZ84

9924

Supervising Program Technician ICZ85

9925

Supervising Program Technician IICZ86

9926

Supervising Program Technician III

DEFINITION OF SERIES

Employees in this series are required to have a thorough and detailedknowledge of the appropriate law, rules, and regulations pertaining to theirdepartmental program.

Not all users of this series specification will have the potential (nor is it•

intended) to use all the levels within this series specification . Eachdepartment will use only the class(es) that appropriately describe the typeand level of work performed and the duties and responsibilities assigned topositions which are comparable to the appropriate level(s) described in thisseries specification .

FACTORS AFFECTING POSITION ALLOCATION

Variety, complexity and difficulty of work, supervision received, supervisoryresponsibilities ; type and frequency of contacts with other units, sections,agencies, and the public; the degree of independence and judgment required inmaking determinations and the consequences of erroneous determination serve asthe major differentiating factors between classes . Additional considerationswhich enter into determination of allocations include such things as theexperience and knowledge necessary to perform the work.

DEFINITION OF LEVELS

SUPERVISING PROGRAM TECHNICIAN I

This is the first supervisory level for the series . Under generalsupervision, incumbents train new employees ; plan, organize, and direct thework of a small unit comprised mainly of Program Technicians ; and personallyperform the most complex work.

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Supervising Program Technician Series

-3-

KNOWLEDGE AND ABILITIES

ALL LEVELS:

Knowledge of : Principles of effective supervision ; supervisoryresponsibilities under the Ralph C . Dills Act ; a supervisor's role inpromoting equal opportunity in hiring, development, and promotion of employeesand for maintaining a work environment which is free of discrimination andharassment ; appropriate law, rules, regulations, and policies of the State ofCalifornia governing the department for which application is made.

Ability to : Plan, organize, direct, and evaluate the work of employees;assess tHe training needs of employees ; develop staff ; understand and fulfillsupervisory responsibilities under the Ralph C . Dills Act ; effectively promoteequal opportunity in employment and maintain a work environment which is freeof discrimination and harassment ; apply appropriate law, rules, regulations,and policies of the State of California governing the department for whichapplication is made .

CLASS HISTORY

TitleChanged

•

Class

Supervising Program Technician ISupervising Program Technician IISupervising Program Technician III

Date

DateEstablished

Revised

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