POWER

CUSTOMER SERVICE

WATER

STAT SHEET Jan. 21-27, 2019

99.97%

97.33%

312 outage incidents 39,941 customers affected

10 main leaks 200 service interruptions

2:05

This week’s AVERAGE HOLD TIME

34,276 customer calls handled

NEWS & NOTES

97.04% meters read

of customers experienced

NO SERVICE INTERRUPTIONS

of customers experienced

NO OUTAGES

on-time bills 98.12%

estimated bills 4.54%

DEC 2018

SILVER LAKE RESERVOIR COMPLEX

ANGELENOS CELEBRATE OPENING OF

IVANHOE PATHWAY

Jan. 26, 2019

Grand opening of the north walking path

2nd public walking path at Silver Lake Reservoir

Hundreds of community members, city officials and visitors attended

ENERGY SAVINGS

CONSUMER REBATE PROGRAM

Offsets annually:

232 metric tons of green-house gas emissions

Energy for 111 homes

50 gas-fueled vehicles removed off the road

CA FRIENDLY LANDSCAPING @ LADWP FACILITIES

DISTRIBUTING STATION (DS) 49 – COMPLETED

JANUARY 22, 2019

Landscape replaced with: Southwest-Mediterranean plants, gravel and boulders

Total water-wise landscape: 14,585 sq. ft.

Water savings: 437,550 gallons/yr

Program grand total water savings to date: ~48,761,700 gallons

ENERGY SAVINGS & INCENTIVES

COMMERCIAL (January 18-24, 2018)

Commercial Lighting Custom Performance

3 paid projects 1 paid project

$419,928 incentives $74,379 incentives

~1,984 MWh/yr savings ~248 MWh/yr savings

Combined energy savings: ~2,232 MWh/yr =

Taking 372 homes off the grid

Avoiding 777 metric tons of greenhouse gas emissions per year

Removing 167 gas-fueled cars from the road annually

Program Estimated Energy Savings (kWh/yr)

Consumer Rebate Program 666,334

JOIN US LADWP.com

WATER —————–—— SERVICE INTERRUPTIONS

99.97% of customers experienced NO SERVICE

INTERRUPTIONS.

For the week, there were 10 main leaks and 200 service

interruptions.

DISTRIBUTING STATION GETS LANDSCAPE MAKEOVER

Completed on January 22, 2019, Distributing Station 49 is

the latest LADWP facility to receive a drought tolerant

landscape makeover. With the application of Mediterranean-

California friendly landscape, the facility will save

approximately 437,550 gallons of water per year, equivalent

to the annual water savings for four single-family homes. In

fiscal year 18-19, LADWP has completed seven facilities, and 109 facilities from 2011 to date. Installations will have a

potential grand total water savings of approximately 48.7 million gallons each year. The California Friendly

®

Landscape Update Program was established to conserve

water, lower water usage and costs, lower landscape

operation and maintenance costs and provide ratepayers

with practical considerations and models to consider their

own properties.

NEWS & NOTES ————— ANGELENOS CELEBRATE OPENING OF IVANHOE PATHWAY

The Ivanhoe Reservoir Pathway was officially opened to the

public on Saturday, January 26, in a ceremony held at the

Silver Lake Reservoir Complex attended by community

members, city officials, and LADWP Board of

Commissioners and Chief Operating Officer and staff. Just

like the grand opening for the first walking path in February

2018, this year’s grand opening of the north walking path

also included a special 2.2 mile walk around the inside

perimeter of the Reservoir Complex, which is not ordinarily

open to the public. Both walkways are a component of the

Silver Lake Reservoir Complex Improvement Projects, a

series of measures that are being implemented after

feedback from local residents. They were refilled in the

Spring of 2017 ahead of schedule, using surplus water from

that year’s above-average Eastern Sierra snowpack.

POWER —————–———— OUTAGES

97.33% of customers experienced NO OUTAGES.

For the week, there were 312 outage incidents, affecting

39,941 customers, including:

21 full and partial circuit outages that affected 20,857

customers mostly in Fairfax, Silver Lake, Brentwood,

Winnetka, and Encino.

26 transformer outages that affected 618 customers

mostly in Silver Lake, Hyde Park, Wilmington,

Hollywood Hills and Sylmar.

RESIDENTIAL CONSUMER REBATE PROGRAM

LADWP offers the Consumer Rebate Program (CRP) to

residential customers to promote the use of energy-

efficient products. This program is designed to both

educate and encourage LADWP residential customers to

purchase and install qualifying products in their home.

Qualifying items include attic insulation, cool roofs,

residential windows, heating ventilation and air

conditioning systems, variable speed or flow pool pump

and motor, and whole house fans. For December 2018,

the rebates from the CRP saved approximately 666,334

kWh. That amount of savings offsets energy for about 111

homes and is equivalent to taking 50 automobiles off the

road and avoiding 232 metrics tons of greenhouse gas

emissions per year.

ENERGY SAVINGS AND INCENTIVES PROGRAMS

LADWP continues to assist its commercial customers in

saving energy and money. During the week of January

18-24, 2019 approximately 2,232 megawatt-hours (MWh) were saved through the Commercial Lighting Incentives and Customer Performance Programs. This amount of energy savings is equivalent to taking 372 homes off the grid and removing 167 gas-fueled vehicles off the road annually.

CUSTOMER SERVICE —————

Customer call wait times averaged two minutes and five

seconds for the reporting period of January 21-27, 2019.