WATER WASTE (CALENDAR YEAR TO DATE) WATER CONSERVATION RESPONSE UNIT

fines100 0

0

0

45

1

1

200

300

this week YTD

115

24

89

7

10,424

2,964

6,236

1,196

complaints processed

inspections

letters mailed

warnings

YTDthis

week

STAT SHEETDecember 19-25, 2016

customersPOWER

95.30%experienced no outagescustomers

563 outage incidents65,721 customers affected

WATER38 main leaks 760 service interruptions

99.88%customers experienced no service interruptions

JULY

2014

AUGU

ST 20

14

SEPT

EMBE

R 201

4

15:34

OCTO

BER 2

014

8:21

APRI

L 201

5

8:15

MAY 2

015

9:14

JUNE

2015

8:35

JULY

2015

2:44

AUG

2015

2:02

SEPT

2015

OCT 2

015

NOV 2

015

DEC 2

015

1:540:44 0:25

1:38

MARC

H 20

15

10:06

NOVE

MBER

2014

4:13

DECE

MBER

2014

5:43

FEBR

UARY

2015

5:57

JANU

ARY 2

015

3:29810PE

AK AV

ERAG

E HOL

D TIM

ES

MAR 2

016

MAY 2

016

JUN

2016

JUL 2

016

AUG

2016

SEP 2

016

OCT 2

016

NOV 2

016

APR 2

016

0:11 0:12 0:17 0:16 0:16 0:28 0:59 0:220:10

FEB 2

016

0:19

40:12

39:39

JAN

2016

0:43

40

CUSTOMER SERVICE

customer calls handled

39,347

meters read

96%

on time billing

98.63%3.90%

estimated bills

28SE

C O N

DS

This week’s

average

hold time!

CA FRIENDLY LANDSCAPING AT LADWP FACILITIES(CALENDAR YEAR TOTAL)

• 26 facilities treated with drought-tolerant landscapes

• 11,324,760 gallons of water saved = enough to supply 104 single family homes annually

• Two most recent projects: LA Aqueduct Filtration Plant & Distributing Station 25, both completed December 22

PRECIPITATION SINCE OCTOBER 1 (START OF WATER YEAR)

LADWP SPOTLIGHTCalling all student engineers! The deadline to apply for LADWP’s summer 2017 Student Engineer Program (SEP) is January 20, 2017. www.ladwp.com/sep.

LA Rain Owens River Basin Snow6.23 inches 161% of average to date

8.1 inches (water content) 92% of average to date

STORM-RELATED OUTAGESOutage Dates: December 23-25, 2016Total Outage Customers: 25,199Incidents: 149Customers Restored within 24 hours: 99.7%

Board of Water and Power Commissioners approved program continuation into 2017.

• Program has paid $298M in rebates since program’s inception, with $19.4M remaining

• Program has installed 186 megawatts via 25,424 solar systems

SOLAR INCENTIVE PROGRAM PROGRAM RENEWED

POWEROutages95.30% of customers experienced NO OUTAGES during the week of December 19-25. For the week, there were 563 outage incidents, affecting 65,721 customers. • Full and partial circuit outages affected customers mostly in

Porter Ranch, Westlake, Sherman Oaks, Pico-Union and San Pedro.

• Transformer outages affected customers mostly in Sherman Oaks, Sun Valley, Sylmar, Chatsworth and Pacific Palisades.

Storm-related Outages (December 23-25)LADWP crews worked around-the-clock to restore power to customers who experienced outages as a result of the rain and wind storm on December 23-25. The storm caused 149 outage incidents throughout the LADWP service area. Crews were able to restore power within 24 hours, to 99.7 percent of the 25,199 customers who lost power over the three-day period.

Board Approves Continuation of Solar Incentive Program The Board of Water and Power Commissioners has approved the continuation of the Solar Incentive Program (SIP) beyond its initial sunset date of December 31, 2016. The SIP offers LADWP customers incentives to offset the cost of installing a solar rooftop system, either at their home or business. Since the program’s inception, approximately 186 megawatts of customer-owned solar from more than 25,400 solar systems have been installed in Los Angeles. The program has paid $298 million in rebates with $19.4 million remaining. The Board approved the use of the remaining funds under the new, streamlined SIP, which will be available beginning Tuesday, January 3, 2017.

LADWP Seeks Candidates for Student Engineer ProgramLADWP is currently accepting applications for its summer 2017 Student Engineer Program (SEP). The goal of the SEP is to provide college engineering students job training opportunities that could lead to a career with LADWP. Candidates will have access to career mentoring, theoretical and technical instruction, and complete, project-related infrastructure work tasks. Student Engineers will be matched up with LADWP engineers to work with in the Water, Power and Joint systems. The SEP eligibility requirements and employee application are available at www.ladwp.com/sep.

The deadline to submit a completed application is January 20, 2017. Successful applicants will be notified of their selection by March 2017. For questions about the program, send an email to: studentengineer@ladwp.com.

WATERService Interruptions99.88% of customers experienced NO SERVICE INTERRUPTIONSFor the week, there were 38 main leaks and 760 service interruptions.

The Water Conservation Response Unit• Handled 115 complaints, 10,424 so far in 2016• Mailed 89 informational letters, 6,236 so far in 2016• Conducted 24 inspections, 2,964 so far in 2016• 7 warning tickets, 1,196 YTD• 0 $100 fine, 45 YTD • 0 $200 fines, 1 YTD• 0 $300 fines, 1 YTD

Storm Brings Several Inches of Rain to Los Angeles Los Angeles has seen 6.23 inches of rain since October 1, the beginning of the water year. That amount of rainfall is 161 percent of where it should be for this time of year. While this last storm produced a remarkable amount of rain locally, the snowpack in the Eastern Sierra, where a portion of our water supply comes from, remains slightly below average for this time of year at 92 percent. While the Los Angeles area has seen rain in recent weeks, it doesn’t mean an end to California’s historic drought. LADWP continues to urge customers to shut off exterior sprinkler and irrigation systems prior to a rain event and to keep it off for up to a week thereafter.

CA Friendly Landscaping at LADWP FacilitiesA total of 26 LADWP facilities have received water-conserving, drought-tolerant makeovers this calendar year. The re-landscaping efforts are part of a continuing effort by LADWP to replace turf at all its facilities in order to conserve water. The styles of gardens range from, but are not limited to, southwestern to Mediterranean to industrial. The 26 transformed facilities are projected to save more than 11 million gallons of water annually, akin to enough for 104 single family homes in Los Angeles. Work was completed at the last two facilities of this calendar year at the LADWP Distributing Station 25 in the 3000 block of Riverside Drive and the Los Angeles Aqueduct Filtration Plant on Sepulveda Blvd. in Sylmar.

CUSTOMER SERVICE• Customer call wait times averaged 28 seconds for the

reporting period of December 19-25, 2016. • Customer call wait times have remained below the 3 minute

goal for one year and twenty-three weeks (since July 20-26, 2015).

STAT SHEET