Starting a Conversation Ambassador Guidance Materials · 2015-06-17 · East Ayrshire Health and Social Care Partnership Page 3 of 34 PURPOSE The purpose of this materials pack is

East Ayrshire Health and Social Care Partnership

Starting

a Conversation

Ambassador Guidance Materials

Produced by:

Joyce Campbell, Commissioning and Contracts Service Officer, Children Families and Justice

Carolyn McGill, Social Work Training Officer

Version 1.0

June 2015


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Contents

Purpose and Context ....................................................................................................... 3

Timetable and Resource Guidance .............................................................................. 5-7

Programme of Events (am and pm) .............................................................................. 8-10

Handouts for Work Sessions

Wellbeing Web ................................................................................................................. 11

Completed Wellbeing Web ............................................................................................ 12

Action Plan ........................................................................................................................ 13

Notes .................................................................................................................................. 14

SMART Outcome Examples Guide ................................................................................. 15-27

Mapping GIRFEC Outcomes Wellbeing Indicators

with Self Directed Support ............................................................................................... 28

Ambassador Monitoring and Participant Feedback Forms

Ambassador Monitoring Form ........................................................................................ 29-30

Participant Evaluation Form ............................................................................................ 31-32

Training Attendance Form .............................................................................................. 33

Presentation Slides (including Facilitator Notes) ........................................................ 34/Appendix 1


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PURPOSE

The purpose of this materials pack is to assist ambassadors to deliver a learning session to staff, who

work with children and young people and their families, on how to use the Starting a Conversation

Wellbeing Model.

CONTEXT

The Starting a Conversation Model was tested across East Ayrshire with a number of practitioners

during May 2014 – August 2014. The evaluation findings reported that the Model is a very effective

tool that facilitates high levels of service user participation and engagement. The Model’s key

strength is the wellbeing web which enables a reflective practice approach between the service

user and practitioner. It also provides a way to visually chart feelings and behaviors using the

SHANARRI wellbeing GIRFEC national outcomes that can be easily translated into personally owned

SMART service user outcome goals. In October, The Officer Locality Group endorsed the

evaluation report recommendations and the Model will be implemented across individual

partnership service sectors during 2015 and this Pack will facilitate rollout.

The framework model can be used to inform assessment and review processes for example; The

Integrated Assessment Framework and Self Directed Support My Life My Plan. As such the Model

complements and supports assessment and review paperwork to enable a two way reflective

practice approach. By shifting the practitioner away from being the “fixer” of problems through

open and honest dialogue and “actively listening with an open mind to the person’s story”. This

empowers service users to have a voice and take responsibility for important and often vital

aspects of their life. If used appropriately the service user builds on their strengths rather than

focusing on their problems and taking ownership by being directly involved in the development of

their own personal care plan.

Furthermore it is a legal duty to demonstrate to external inspection bodies for example as part of

the case work audits, that service users are truly empowered to take control of their own life

outcome goals. The information gathered through the Starting a Conversation Tool will be

recorded within the service user’s file/record. This provides the evidence to meet the inspection

“excellence” outcome framework requirements.

AMBASSADORS

As an Ambassador, the key aim is to increase peoples understanding and knowledge through the

use of the Starting a Conversation tool and accompanying materials.

It offers a prescriptive learning structure, aimed at supporting service providers (including public

voluntary and private organisations) to embed an outcomes focused approach as part of day to

day work with service users (children, families and their carers).

Ambassadors might, however, wish to modify selections of the materials contained in the pack to

suit their own organisational requirements for example service providers may use different reflective

practice approaches. The training can also be delivered by two ambassadors. The material

requires participants to explore their own practice and this trainer combination will help to reduce

professional defensiveness. The course is intended to promote effective joint working and having a

shared training approach demonstrates this in practice.


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PARTICIPANTS

The material in the in course can be delivered on single agency or multiagency basis. The materials

can also be used to support qualifying training or continuous professional development.

Materials Pack comprises of:

An outline timetable of the materials required, programme of events (including approximate

timings), when to use presentation slides and workgroup instructions. Including the equipment,

handouts and participant pack required to deliver a learning session.

Handouts including a blank copy wellbeing web, completed copy of the wellbeing web, action

plan, notes and SMART Planning.

The presentation slides with accompanying facilitator notes.

Note:

A range of resources have contributed towards the development of this Materials Pack including; The Angus Council GIRFEC Resources,

Institution of Research and Social Sciences (IRISS), Leading for Outcomes (Children and Young People) and Joint Improvement Team (JIT)

Talking Points. We also acknowledge the valuable work of staff from Angus Council in the development of this material, print and design.


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Resource Timetable


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½ day session (4 hours approximately)

Time Minutes Content Resource Guidance Lead

09.00 15 Registration

09.15 15 Welcome, Starting a

Conversation

Slides 1 – 7

(Refer to presentation notes for guidance)

9.30 15 Group Session 1 - What

makes a good life for

you personally and

work

Slide 8 - 9 Whole Group Session

Slide 8

Ice breaker: using a flip chart and pen ask the

whole group to “call out / offer views” what

makes a good life personally and work?

Slide 9

Take brief feedback from the group record the

feedback on the flip chart and end with the

Key Messages on slide 9.

Allow no longer than 15 minutes for the

discussion


9.45 15 Reflective Practice Slides 10-20


10.00 15 Wellbeing Web Child

Focused Conversation

Tool

Slides 21-29


10.15 45 Group Session 2 – Using

the Materials Pack

(Web and Notes)

Slides 30-32

Conversation Tools


Slide 33

Divide the group into pairs or three ask them to

work together and agree a role of a Practitioner,

Service User and Observer.

Introduce the Starting a Conversation Pack and ask

participants. Then allocate 10 minutes for the

participants to read the Wellbeing Web Booklet.

Now ask them to think about your first day at school

or new job?

What were you feeling?

What were your hopes and dreams?

What were your fears?

What were you wearing?

Who was with you?

Were you excited? Scared? Nervous?

What would have made you feel better?

How could you have felt more secure?

Slide 34 – 35 (Practitioner role)

Using page 4 of the booklet as a prompt “How

to introduce outcomes tools” introduce to the

tool to the service user...

Work through “How to use the wellbeing

web”p5-6 of booklet points 1-7 remembering to

use the prompt cards


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Handouts:

Starting a Conversation Pack

Wellbeing Web

Notes Page

11.00 15 Tea/Coffee break

11.15 15 East Ayrshire Wellbeing

Web and Action

Planning

Slides 36-41


11.30 45 Group Session 3 – Using

the Materials Pack

(Action Plan)

Slides 42 - 43 – Action Planning

Using the starting a Conversation Pack

• Practitioner role: work through (p6 of booklet)

points 8-9 only

Using the completed web and notes pages

complete agree a brief and concise Action

Plan together with the service user and

professional

Handouts

Action Plan (IAF)

12.15/

12.30

15 Next Steps/

Feedback/Close

Slides 44-47


Equipment: Computer/projector/ screen/flipcharts and coloured pens to complete wellbeing web.

Handouts: Programme of Events, Feedback and Ambassador Monitoring Forms, Wellbeing Web, Notes and

Action Plan (IAF) and Starting a Conversation Tool/Pack


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Handouts

EAST AYRSHIRE HEALTH AND SOCIAL CARE PARTNERSHIP “STARTING A CONVERSATION”

PRACTITIONER OUTCOMES TOOLKIT XXXXX

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PROGRAMME OF EVENTS

9.00am – 9.15am Registration

9.15am – 9.30am Welcome

Starting a Conversation –

9.30am – 9.45am Group Session 1 (15 minutes)

What makes a good life for you personally and work?

9.45am – 10.00am Reflective Practice –

10.00am – 10.15am Wellbeing Web Child Focused Conversation Tool

10.15am – 11.00am Group Session 2 (45 minutes)

11.00am – 11.15am Comfort Break

11.15am – 11.30am East Ayrshire Wellbeing Web and Action Planning

11.30am – 12.15pm Group Session 3 (45 minutes)

12.15pm – 12.30pm Feedback Session/Close

0-0-0-0

EAST AYRSHIRE HEALTH AND SOCIAL CARE PARTNERSHIP “STARTING A CONVERSATION”

PRACTITIONER OUTCOMES TOOLKIT XXXXX

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PROGRAMME OF EVENTS

1.00pm-1.15pm Registration

1.15pm-1.30pm Welcome

Starting a Conversation –

1.30pm-1.45pm Group Session 1 (15 minutes)

What makes a good life for you personally and work?

1.45pm-2.00pm Reflective Practice –

2.00pm-2.15pm Wellbeing Web Child Focused Conversation Tool


3.00pm-3.15pm Comfort Break

3.15pm-3.30pm East Ayrshire Wellbeing Web and Action Planning


4.15pm-4.30pm Feedback Session/Close

0-0-0-0

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Wellbeing Web Name

Date of Completion Name of Worker

Name of worker

1

2

3

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Mapping outcomes for children and adults: GIRFEC and SDS As Talking Points has developed, local partnerships have identified links with parallel work on outcomes for children and families. Although not a precise science, it is possible to identify links between Talking Points outcomes and SHANARRI/My World Triangle as follows:

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Ambassador Monitoring

and Participant Feedback Forms

Starting a Conversation

TRAINING EVENTS Ambassador Monitoring Form

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Any learning sessions that you intend to deliver will formulate a long term

multiagency programme of training events. It is crucial from the outset that the

frequency, duration of the training and the range of topics are recorded from

start to end. This will assist in identifying any additional resource supports that you

may require.

Please return completed forms to: xxxx

Please indicate

Name:

Designation:

Work Place Address:

Telephone:

e-mail:

Name:

Designation:

Work Place Address:

Telephone:

e-mail:

Trainer

½ day

Number of people to be trained

Date of training event

Target Audience

Please comment on suggested areas for improvement, what went well?

1. Ambassador (s)

2. Training Event


TRAINING EVENTS Participant Monitoring Form

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NAME:

JOB TITLE:

ORGANISATION:

GEOGRAPHICAL

AREA:

EVENT:

VENUE: DATE:

By the end of this course, participants should:

Be familiar with the layout and content of the Starting a Conversation Tool

Have had an opportunity to discuss aspects of the Tool with other participants

Understand your role in relation to using materials and reflective practice.

How to involve the service user and the importance of empowerment.

Have increased confidence in using the tool in day to day work and the links with the

wellbeing web and care planning.

Please evaluate the course activities with reference to the aims above.

1. Do you think this course was a good use of your time?

YES NO

2. Were the aims of the course met?

Very Well

Well Reasonably Well Not Well

3. How satisfied were you with the venue for the course?

Very Satisfied

Satisfied Reasonably Satisfied Not Satisfied

4. Has this course increased your confidence:

ALREADY CONFIDENT MORE CONFIDENT LESS CONFIDENT

IN THIS AREA

1. About you

2. Course Aims


TRAINING EVENTS Participant Monitoring Form

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Excellent

Very

Good Good

Adequat

e Weak Unsatisfactor

y

How relevant was the information and

workgroups(s) at the event to your

needs/job?

We would also like your written comments on the above, please use this space:

Very

Good

Fairly

Good

Neither

/

Nor

Not

very

Good

Not at

all

Good

Don’t

know

How good has your knowledge/skills improved as a

result of self study?

If so how?

4. Overall

Excellent

Very

Good Good

Adequat

e Weak Unsatisfactor

y

Overall how did you rate the usefulness event?

To help us improve for example is there anything you would have liked to have covered in

the training which was not included? Please comment briefly on the issues that you feel is

important for future practice development sessions?

Thank you for your participation with this survey.

Your comments are highly valued and are necessary to ensure the success of

future self study sessions.

3. Individual/Service User Role - Impact


TRAINING EVENTS Ambassador Attendance Form

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Name Designation Organisation/Department Place of Work Manager Signature

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Presentation Slides

/Facilitator Notes

Appendix 1

Documents

Starting a Conversation Ambassador Guidance Materials · 2015-06-17 · East Ayrshire Health and Social Care Partnership Page 3 of 34 PURPOSE The purpose of this materials pack is