Standard Work

Coverage What is Standard Work? Types of Standard Work? How to create Standards? Simulation exercise

Origin of Standard WorkThe creation of standardize work initially began with the

invention & the eventual perfection of interchangeable parts.

History Points:

Early Venetian craftsmen understood the benefits of standard or interchangeable parts when building ships of war.

Eli Whitney, famous for the cotton gin perfected the concept of interchangeable parts when he designed and built muskets for the U.S. army.

Definition Standard work: It is the proclamation of the most waste free

procedure, through the best combination of people and equipment.

Standard work and Improvement

Consistent process gets consistent results.

Repeatability and reliability lead to continuous improvement.

Benefits to having standard procedures in place --

Consistent quality Easier to learn a new position Easier to train new people Reduces cost Provides a baseline for improvement Your expertise and experience is reflected in the

standard Everyone is involved in choosing “one best

method”

Types of standards Those based on authority, custom, or

consensus that continually evolve over time. Those based on scientific data or experience

that change, but more slowly. Those based on technical specifications that

tend to remain constant.

Standards and beyond Done after the process has been “value-

added” and “improved”. Capture and utilize the “best” method to

maintain the “value-added” process steps. Make it with user-friendly language,

pictures, or symbols to communicate the standard.

Build in quality, safety, and expectations into the work

Standards and Beyond People will continually think of ways to

improve the way they do their work, so….. The culture must support creative problem

solving if standardization is to be achieved and flexibility of standard work is to be possible.

GENERAL EXAMPLES

STANDARDIZE CODING PROCEDURES TO CORRECTLY CAPTURE DIAGNOSE FOR BILLING AND RESEARCH.

STANDARDIZE PROCEDURES FOR REFILLING AND PLACEMENT IN A STOCKROOM

Others Standardize procedure for applicant

interviews Standardize checklist for new employee

orientation

PAPER AIRPLANE CONSTRUCTION

Simulation

At each table: One -- data collector Four to Five-- workers

Count how many quality airplanes do you have at your

table? What did you find out?

Key Measure Session 1 Session 2 Session 3

Time (group average)

Quality (total defects)

Session 1 – Construct 5 airplanes

Using the plain paper Each worker constructs 5 planes Data collector

How much time did each worker take to make the 5 planes? Record the average in Session 1

Count how many of the planes do not look like the picture. These are defects! Record the total. Be very critical !

Oh by the way --- it has to look like this

Session 2 – limited Lets try this again --- Data Collector

distribute 5 sheets to each worker of lined paper.

Construct five airplanes following the instructions provided and new sheets.

Data collectors --- record the time information under session 2. Remember the planes must look like

Session 3 – Standardize work

Lets try this one more time --- Data Collectors pick up the Lined and numbered sheets and distribute 5 sheets to each worker.

Construct five airplanes with improved sheets and the following pictures.

FOLD ALONG DIAGONAL LINES

OPEN UP AND PUSH IN FROM

THE SIDES.

CREATING NOSE

FOLDING THE WINGS. FOLD

ALONG THE DOTTED LINES.

Conclusion: Symbols, checklist, simple language Use pictures where possible Color codes Same location Audits