Standard Operating Procedure | Venue

TABLE OF CONTENT1. PopBox Venue Definition2. Venue Criteria3. Locker Specification4. Locker Access5. FAQ Guideline6. Delivery Flowchart

POPBOX VENUE DEFINITION• Location for PopBox lockers in which

the locations meet a set of criteria provided that will be explained in further detail in this presentation

VENUE CRITERIA• Location Checklist:

• Surrounding population• School/university within 5 km

• Convenience store within 2 km• Residential within 1 km• Office building• Mall• Apartment : know the population• Allow 3rd party branding

LOCATION TYPE• First Mile : Seller to seller

• Trade Mall : Mangga Dua Mall• Shopping Mall• Train Station

• Last Mile/Return : Directly to customer• Apartment• Train Station• University• Gas Station• Convenience Store : Alfa Mart

LOCKER SPECIFICATION• Dimension : l (cm) x w (cm) x h (cm)

• Type A: with a control unit

• 100 cm x 50 cm x 200 cm

• Weight : 145 KGS

• Type B: without a control unit

• 90 cm x 50 cm x 200 cm

• Weight : 115 KGS

• Extra 10 cm for CCTV Camera Bracket

• Required Power : 245 Watt

Type B Type A

LOCKER ACCESS• Service : 24/7• Package Loading : Monday - Friday from 8 AM - 5 PM• Maintenance : during breakdown (Vary depending on venue

regulation)

GUIDELINE TO MARKETING PROMOTION• Benefit of having PopBox locker

• Venue:• Reduce hassle for reception managing incoming parcel• Courier no longer need to go to each building floor to

deliver parcel (offices/apartments)• Increase foot traffic for venue• Online recognition by putting venue name to list of

PopBox location• New facility

GUIDELINE TO MARKETING PROMOTION• Benefit of having PopBox locker

• Customers:• PopBox Locker provide flexibility that allows customers to

easily collect, return and send their parcels wherever and whenever they want to

• Allow SAME DAY DELIVERY with lower delivery prices• Eliminate the possibility of missing a parcel

GUIDELINE TO MARKETING PROMOTION• How to use locker

• Shop online• Choose PopBox for delivery option • Choose your most convenient PopBox location• Received text consisting of a code when package arrive• Enter code• Specific locker will open • Pick the parcel

SECURITY CONCERN• Equipped with 2 cctv camera on both sides on the top of the

lockers• Locker made out robust metal material similar with ATM machine• Fire resistant

DEAL• Free rental/Pay rental

• Pay/free electricity• With/without revenue share • Exchange benefit (example: University asked for a guest

speaker from PopBox in exchange for a location)• Our ideal deal?

• Free rental + free electricity + without revenue share

1. Why use PopBox Locker?PopBox Locker offers great convenience for you without having to be at home or office when your online purchases arrived, because you can collect directly at the nearest PopBox Locker whenever you want it. PopBox Locker is easy to use and very secure.

2. What is PopBox Locker?PopBox Locker (Pick Own Parcel Box Locker) is a safe and convenient way to send, pickup deliveries and returning parcels. Expecting a parcel? Get it delivered to a PopBox near your office/apartment/mall when no one is at home. If you are an online seller, use PopBox to ship your goods efficiently, without worry of damage or theft.

3. Where are PopBox Locker located?Shopping Malls, Offices, Apartments, Convenient Stores, Colleges. Click here for the complete list.

FREQUENTLY ASKED QUESTIONS

FREQUENTLY ASKED QUESTIONS4. Any insurance on parcel damages?We have a maximum cover of USD 100 for parcels placed in our lockers.

5. What are the sizes of the locker?PopBox locker compartments come in 5 different sizes;XS : 20 cm (P) x 24 cm (L) x 48 cm (T)S : 10 cm (P) x 48 cm (L) x 48 cm (T) - (eg: laptop, handphone, dll)M : 20 cm (P) x 48 cm (L) x 48 cm (T) - (eg: shoe box)L : 33 cm (P) x 48 cm (L) x 48 cm (T) - (eg: Pampers/milk can)XL : 101 cm (P) x 24 cm (L) x 48 cm (T)with maximum weight of 5Kg per parcel.

FREQUENTLY ASKED QUESTIONS

6. How can I reach the Customer Care PopBox Locker for the complain or just ask the service?

For question, complain, critic and suggestion, please call Customer Care PopBox Locker via call center 021-29022537/8, email or livechat in our website. You can also get in touch with us via Facebook, Twitter, Instagram, Youtube.

Thank you!

We are happy to answer any of your questions