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STAKEHOLDERS – Involving all the players
Module 2 of the SWITCH Training kit
Project outline, Management and Organisation Page 2
The SWITCH Training Kit
STAKEHOLDERS – Involving all the playerswww.switchtraining.eu
Project outline, Management and Organisation Page 3
Contents• Chapter 1 – The need for effective stakeholder involvement• Chapter 2 – Stakeholders in urban water management• Chapter 3 – Stakeholder involvement and sustainability• Chapter 4 – Putting stakeholder involvement into practice• Chapter 5 – Involving stakeholders in strategic planning for IUWM
STAKEHOLDERS – Involving all the playerswww.switchtraining.eu
Project outline, Management and Organisation Page 4
Chapter 1 – The need for effective stakeholder involvement
STAKEHOLDERS – Involving all the playersChapter 1 – The need for effective stakeholder involvement
Imag
e: N
ikla
s Kl
oste
rman
n
www.switchtraining.eu
Project outline, Management and Organisation Page 5
Integration needs collaboration
... because it is important to ...• get a holistic overview of current water uses in the
city• develop a common vision of water in the city for
the future• balance interests and needs of users• create synergies and bundle resources and
capacities
STAKEHOLDERS – Involving all the playersChapter 1 – The need for effective stakeholder involvement
www.switchtraining.eu
Project outline, Management and Organisation Page 6
Shortcomings of current approaches to stakeholder involvement
• Patchiness• Its value is not appreciated• Stakeholders as mere listeners• Disadvantaged groups excluded• One-way relationship with researchers• Servicing a political agenda• Lack of coordinating capacity
STAKEHOLDERS – Involving all the playersChapter 1 – The need for effective stakeholder involvement
www.switchtraining.eu
Project outline, Management and Organisation Page 7
A more effective approach to stakeholder involvement
To reduce:• Inefficiency• Social inequity
Multi-stakeholder involvement:• Experts, decision makers and water users• Increases awareness, cooperation and ownership• Needs to be prepared and managed wisely
STAKEHOLDERS – Involving all the playersChapter 1 – The need for effective stakeholder involvement
www.switchtraining.eu
Project outline, Management and Organisation Page 8
Chapter 2 – Stakeholders in urban water management
STAKEHOLDERS – Involving all the playersChapter 2 – Stakeholders in urban water management
www.switchtraining.eu
Project outline, Management and Organisation Page 9
Stakeholders
• different spheres of government: regional, national, sub-national, local
• water utilities and companies• farmers• businesses• community-based organisations• universities and research institutions• schools• media ...
STAKEHOLDERS – Involving all the playersChapter 2 – Stakeholders in urban water management
www.switchtraining.eu
Project outline, Management and Organisation Page 10
Water mandates within local governments
STAKEHOLDERS – Involving all the playersChapter 2 – Stakeholders in urban water management
www.switchtraining.eu
Project outline, Management and Organisation Page 11
Chapter 3 – Stakeholder involvement and sustainability
STAKEHOLDERS – Involving all the playersChapter 3 – Stakeholder involvement and sustainability
Imag
e: B
arba
ra A
nton
www.switchtraining.eu
Project outline, Management and Organisation Page 12
Good governance – UNDP principles
STAKEHOLDERS – Involving all the playersChapter 3 – Stakeholder involvement and sustainability
www.switchtraining.eu
Project outline, Management and Organisation Page 13
Chapter 4 – Putting stakeholder involvement into practice
STAKEHOLDERS – Involving all the playersChapter 4 – Putting stakeholder involvement into practice
Imag
e: T
ania
Fer
nand
a Sa
ntos
www.switchtraining.eu
Project outline, Management and Organisation Page 14
Different levels of involvement
• Information• Consultation• Collaboration• Empowerment
STAKEHOLDERS – Involving all the playersChapter 4 – Putting stakeholder involvement into practice
www.switchtraining.eu
Project outline, Management and Organisation Page 15
Informal and formal approaches
Informal:+ Good for thinking outside the box- Lack of formal mandate means decision making is
not influenced / Unstable group
Formal:+ Recognised status / Binding character- Participants act within the mandate of their
institutions: less innovation
STAKEHOLDERS – Involving all the playersChapter 4 – Putting stakeholder involvement into practice
www.switchtraining.eu
Project outline, Management and Organisation Page 16
Learning Alliances
Image: Kemmis and McTaggart (1988)
STAKEHOLDERS – Involving all the playersChapter 4 – Putting stakeholder involvement into practice
www.switchtraining.eu
Project outline, Management and Organisation Page 17
Social inclusion (1)
• Fair access to water
• Basic needs of all water users to be met
• Disadvantaged groups of society must have their say, too
STAKEHOLDERS – Involving all the playersChapter 4 – Putting stakeholder involvement into practice
www.switchtraining.eu
Project outline, Management and Organisation Page 18
Social inclusion (2)
SASI – a Systematic Approach for Social Inclusion
STAKEHOLDERS – Involving all the playersChapter 4 – Putting stakeholder involvement into practice
www.switchtraining.eu
Project outline, Management and Organisation Page 19
Chapter 5 – Involving stakeholders in strategic planning for IUWM
STAKEHOLDERS – Involving all the playersChapter 5 – Involving stakeholders in strategic planning for IUWM
www.switchtraining.eu
Project outline, Management and Organisation Page 20
Stakeholder analysis (1)
Stakeholder analysis:
• Initial brainstorming• Stakeholder analysis
o Differentiate key, primary and secondary stakeholders
o Rank stakeholders according to importance and influence
STAKEHOLDERS – Involving all the playersChapter 5 – Involving stakeholders in strategic planning for IUWM
www.switchtraining.eu
Project outline, Management and Organisation Page 21
Stakeholders analysis (2)
STAKEHOLDERS – Involving all the playersChapter 5 – Involving stakeholders in strategic planning for IUWM
www.switchtraining.eu
Project outline, Management and Organisation Page 22
Institutional mapping
• Looking behind the scenes of power relationships
• Understanding the reality – rather than the rules
• Can lead to politically sensitive results
• Should be undertaken by researchers or consultants
STAKEHOLDERS – Involving all the playersChapter 5 – Involving stakeholders in strategic planning for IUWM
www.switchtraining.eu
Project outline, Management and Organisation Page 23
Establishing a process for stakeholder involvement - Recommendations
• Clarify the stakeholder process goals and expectations
• Maintain transparency regarding roles and interests
• Focus on the needs of the city as a whole• Try to create win-win situations• Strive for early tangible results
STAKEHOLDERS – Involving all the playersChapter 5 – Involving stakeholders in strategic planning for IUWM
www.switchtraining.eu
Project outline, Management and Organisation Page 24
Establishing a process for stakeholder involvement - Financing
• Staff• Communication costs• Print materials• Moderator for meetings• Cost for meeting venues, equipment, materials
and catering• Expert advice and training
STAKEHOLDERS – Involving all the playersChapter 5 – Involving stakeholders in strategic planning for IUWM
www.switchtraining.eu
Project outline, Management and Organisation Page 25
Establishing a process for stakeholder involvement – Focal point for coordination
• Managing internal collaboration • Ensuring coherence with other strategies and
policies• Linking internal and external stakeholders• Development of Terms of Reference • Hiring facilitator and moderator• Planning and administering budget
STAKEHOLDERS – Involving all the playersChapter 5 – Involving stakeholders in strategic planning for IUWM
www.switchtraining.eu
Project outline, Management and Organisation Page 26
Establishing a process for stakeholder involvement – Getting stakeholders on board
• Understand different interests/ agendas of stakeholders
• Speak their language• Highlight benefits, provide incentives• Create space for those less familiar with
participation• Aim for ownership through development of
common vision
STAKEHOLDERS – Involving all the playersChapter 5 – Involving stakeholders in strategic planning for IUWM
www.switchtraining.eu
Project outline, Management and Organisation Page 27
Working with stakeholders effectively
• Ensuring early outputs
• Highlighting success
• Raising profile of stakeholders engaged
STAKEHOLDERS – Involving all the playersChapter 5 – Involving stakeholders in strategic planning for IUWM
www.switchtraining.eu
Project outline, Management and Organisation Page 28
Working with stakeholders effectively – Moderating meetings
STAKEHOLDERS – Involving all the playersChapter 5 – Involving stakeholders in strategic planning for IUWM
www.switchtraining.eu
Project outline, Management and Organisation Page 29
Assessing, monitoring and evaluating
STAKEHOLDERS – Involving all the playersChapter 5 – Involving stakeholders in strategic planning for IUWM
www.switchtraining.eu
Slides produced by:ICLEI European Secretariat
© 2011 ICLEI European Secretariat GmbH, Leopoldring 3, 79098 Freiburg, Germany
The contents of the SWITCH Training Desk website are under a license of Creative Commons specified as Attribution-Noncommercial-Share Alike 3.0. This license allows others to remix, tweak, and build upon the training materials for non-commercial purposes, as long as they credit the copyright holder and license their new creations under the identical terms. http://creativecommons.org/licenses/by-nc-sa/3.0/The full legal text concerning the terms of use of this license can be found at http://creativecommons.org/licenses/by-nc-sa/3.0/legalcode
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