T.C.UNIVERSITY OF GAZIANTEP

FACULTY OF ENGINEERINGDEPARTMENT OF INDUSTRIAL ENGINEERING

ENGINEERING PRACTICE JOURNAL

NAME : ÖZLEM

SURNAME : ASLAN

COURSE : IE-399

NUMBER : 200961020

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INDEX PAGEINTRODUCTION……………………………………………….4

AIM AND SUBJECT OF SUMMER PRACTISE……………4

BASIC INFORMATION………………………………………..5

THE COMPANY’S INTRODUCTION ………………………..6

THE COMPANY GENERAL INFORMATION……………….6-9

PERSONEL STRUCTURE…………………………………….10

ORGANIZATION STRUCTURE………………………………11

UNITS OF ORGANIZATION………………………………….12-18

ENGINNERS OF COMPANY…………………………………19

THE QUESTIONS-ANSWERS WİTH IND. ENGINEER…..20-21

ANALYSIS AS AN INDUSTRAL ENGINNER………………22

EVALUATION OF LOCATION………………………………..22

EVALUATION OF LAYOUT…………………………………...23

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THE COMPUTER PROGRAMS OF COMPANY……………24

WEB APLICATIONS OF COMPANY………………………….24-25

EVALUATION OF ERGONOMIC ISSUES…………………….26

ILLUMINATION IN THE COMPANY…………………………...26

WORKING AND RESTING TIME IN COMPANY……………..26

ERGONOMIC SITTING POSITION……………………………..27

EVALUATION OF SUMMER PRACTICE………………….…28-29

APPENDIX…………………………………………………………

ORGANIZATION CHART………………… APPENDIX 1

LAYOUT CHARTS…………………………. .APPENDIX 2-7

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INTRODUCTION

AIM AND SUBJECT OF SUMMER PRACTICE

The aim of the summer practice is to combine the theoretical knowledge with its applications in the company. Theoretical knowledge is worthless unless it is converted into applications. Therefore summer practice is one of the most beneficial and important opportunities to put knowledge on work in industry.

Another aim of the summer practice is to gain experience. Summer practices put a new face on our education. Moreover, summer practice is a good chance to experience the relationships between managers, engineers and workers.

I started my second summer practice at Gaziantep Association of Public Hospitals,17 June 2013.During three weeks; I worked in Technical Support Unit.

At this practice I have seen place of an industrial engineer in public sector. And I have seen how to manage and solve any problem by industrial engineer and the other engineers. There was an industrial engineer who is responsible for me he works in Technical Support Unit.

As a result, I come face to face with the real objects, real processes and services , real problems and should be able to come up with real solutions during this practise . Thus, I will be able to see industrial engineering as a life earning job.

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BASIC INFORMATION

Company Name:T.C Ministry of Health

Gaziantep Assocation of Public Hospitals

Business Type: Administration

Sector: Public Sector

Established Date:02-12-2012

Adress/Location:Ipek Yolu Street,Next to Safir Hotel,No:11

Şehitkamil –GAZİANTEP

Phone: 0342 338 25 25

Fax: 0342 388 26 05

Website: www.gaziantepkhb.gov.tr

E-mail: iletişim@gaziantepkhb.gov.tr

Number of employees:80

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GENERAL INFORMATION AND HISTORY OF THE COMPANY

Gaziantep Association of Public Hospital was established in 2012 by Ministry of health Turkey Public Hospitals Institution.The company is at Şehitkamil /GAZİANTEP.

TURKEY PUBLIC HOSPITALS INSTITUTION(TPHI)

TPHI has been described as an affiliate of the Ministry of Health with decree law No 678.Ministry of Health also offers health service.TPHI was established to offers the second and third levels health services given by Ministry of Health such as monitoring of hospitals ,Oral and Dental Health Center(ODHC),evaluating and controlling the operations and activities.

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TPHI is mainly entrust with set up and operate hospitals and ODHC .This institution has authority to connect,transport,separate and close them.

THE ASSOCIATION OF PUBLIC HOSPITALS

The Association of Public Hospitals was established to operate second and third level health institutions which are connected with Ministry of Health at provincial level.

The Association of Public Hospitals (APH) only should be established at the provincial level. It is not possible to establish APH that operate more than one province. And also any hospital or ODCH can not outside the scope of APH.

In some provinces, According to that, more than one Association of Public Hospitals can be established because number of hospitals and ODHCs or large-scale provinces.For instances İstanbul ,Ankara..

ASSOCIATION OF PUBLIC HOSPITAL’S GENERAL STRUCTURE

APH’s administrative structure consist of two separate units the General Secretaryship and the Hospital Management.

1)THE GENERAL SECRETARYSHIP

The General Secretaryship of the union has been established as the highest decision-making and executive part.The General Secretary is responsible for the management of the union.

The General Secretary has authority to appoint staff and personnel transactions.

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With this arrangement, a staff member within the Association, General Secretaryship may appoint one hospital to another hospital.

Three separate Presidency will be General Secretaryship. These are:

a) The Presidency of Medical Services

b) The Presidency of the Administrative Services

c) The Presidency of Financial Services.

2)HOSPITAL MANAGEMENT

Traditional hospital management has been last with decree law No. 663. The new arrangement, the Union of the Public Hospital affiliated hospitals, the public hospitals will be managed by the administrator of hospital. The Hospital administrators have duties ,powers and responsibilities established at the provincial level hospitals

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Also,according to new arrangement; there units are established as depending on the administrator of the hospital

a) The HeadDoctor,

b) Administrative and Financial Directorate

c) Health Care Services Directorate.

 

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By the Association of Public Hospitals, taking into account the size of the troops and hospitals, hospital associations and hospital management tasks, or given to one person may be increased to four the number of directorates. According to the union of small cities, hospitals, administrative and financial services with the task of the general presidency of sectarianism be collected in one person. However, the same person can be given in a hospital consultant hospital administrator. Similarly TPHI determined by the norms and standards, not to exceed the scale of the needs determined by the number of APH secretary-general and chief executive officer assistantships could also be assistantships.

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PERSONNEL STRUCTURE

The employees divided into two categories as A and B personnels.These categories are different between their statues.

A Personnel: This category includes officiers ,experts ,engineers ,managers ,civil servants etc… Public Hospital Unions general secretary, the head of medical services, administrative services chief, head of financial services, the hospital manager, chief, principal, vice-chancellor, deputy director, assistants and office staff of expert staff are  employed under contract. This positions the Civil Servants Law No. 657 contracted personnel assigned to the general conditions required. They are appointed with their exam points(KPSS).They work with monthly salary.And the A personnel works overtime.

B Personnel:This category includes workers and some technicians ,cooker ,cleaner ,and the other employees.They work with monthly salary. They do not work overtime.There is not shifts in this company. They work one job rotations.

Workhours A and B Personnel:Monday-Friday : 08:00- 17:00For lunch :12:30-13:30Numbers of PersonnelTotal employees :80Engineers :6Manager and Directors :3Technician :3Doctor :1Workers :10The other personnels :57

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ORGANIZATION STRUCTURE

This company’s organization is dominated by the classical management approach.The organization structure has a hierarchical structure.

Upper tier is company managers and partners.Middle tier is directors and general managers depending on upper tier. Lower tier is unit managers that are connected to the middle stage.

Each tier of directors has authority over the lower tier that depending on its departmant.Units of bottom tiers is responsible for connecting to upper level.Their responsibilities of sub-unit managers are entitled to general business functions in its departments.

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THE COMPANY’S UNITS

1)THE ADMINISTRATIVE SERVICES DIRECTORATE

This directorate is responsible for:

Execute all kinds of personel processes in accordance with legistation(but within the framework of the authority are given by General Secretaryship)

Effective and efficient Human Resources Planning

Execute job analysis,and evaluate the coolection of operations and manpower demands

Planning medical eqipmant and support services and supply them If necessary cases,operate human relations,fire-natural disaster

paln,transportation service and support these services are required in Health Services.

Ensure the Coordination of the Organiation and relevant units in extraordinary cases

Operate Health Services Hospitality

Determine and execute needs of hospitality services

Do necessary jobs to provide services within the service quality standards and ensure implement these works

Execute promotion activities,operations of health information systems

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Evaulate training requests from relevant institutions and planning programs

Executive implementation program and coordination and follow-up Other works are given by Chair

The Administrative Services Directorate consist of nine units as these are:1)The Archive Unit2)The Discipline-Legal Affairs Unit3)The Human Resources Planning Department4)The Statisitic Unit5)The Civil Defense Unit6)The Technical Support Services Unit7)The Training Services Unit8)The Public Relations and Media Unit9)The Received-Submitted Documents Unit10)The Hospital Services and Health Car Hospitality

1.1)The Archive Unit

This unit ‘s duties: According to relevant legistation,set-up,edit,and operate archieve Check and edit the function of the E-Archive System Other works to be given by the Chair

1.2)The Discipline-Legal Affairs Unit

Provide to make procedure related discipline law of personel as appropriate

Follow discipline processes in General Secrerataryship Provide information and documents about lawsuits against Ministry

and Directorate,defense them Help to General Secretaryship for taking legal preventations

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Obtain information from the courts regarding judgements to officials and check them information

Make opinion about legal issues Control legal arrangements for company

1.3)The Human Resources Planning

Keep and update continually the statistic information systems of personel within the union

Effective and efficient Human Resources planning ,medical facilities,and manpower demands

Evaulate the operations collection and analysis Record personel transactions and offer the Presidency

This department has three basic functions:

A)ASSIGNMENT PERSONNEL

Realise staff movements,assignment,suspension,dismissal,investigation processes,the nobility of Public Service obligation-related operations in accordance with the legislation

Make personel assigments to family physician Make terminate teh aggrement or last or free permission Provide data entry to ÇKYS Ensure properly process such as discipline results

reprimand,warning,cut salary ,stopping the process of level subtraction operations

Collectible and Professional activitially information Associate professor and other minor inforMation processing Check foreign language information of KPDS,TOFEL results Certification information

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B)PROMOTED AND REWARDING STAFF

Provide promotion ,retirement to staff within the union as appropriate legistation

Award information(certification of commendation achievement documents)

C)STAFF PERMISSION

Military operations Oversee permit operations Task permissions Ensure passport operations

1.4)STATISTIC UNIT

Execute health Informatıon System(MHRS,S-net etc.),coordination with the communication publicity activity

Collect statistical information regarging public and special sector institutions and maket eh necessary controls and evaluations

Provide statistical informations from sources to autriezed position on time and award the lamenesses

Plan and execute service investigations According to months and years,compare available statistical data

and necessary statistical data Provide to obtain and distribute statistical forms to used on time an

keep hide Arrange activity reports Prepare annual healthy statistical bulletin of Union and send the

necessary places

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1.5)THE CIVIL-DEFENSE UNIT

Control the civil defense plans and guidance Control the protection plans against sabotage Control 24-hours work hours Take protections and preventions against fire Execute all kind of related security process and inspection services Prepare hospital disaster plans

6)THE TECHNICAL SUPPORT SERVICES UNIT

Provide and plan technical insfractructure and tackle Ensure process of metwork administration Organize and control websites and purchases operation’s technical

reports Execute engineering and technical services opertions Execute operation about inmovable goods-inventory Keep inventory of device and vehicle Operate investment process,energy efficiency process Execute information-operation,provide computer maintain and

repai services Perform telephone,switchboard and installiation services Arrange and check generators,air

conditioners,electricity,water,pumbing,centrel heater,kitchen,tools,cafetaria,canteen,tailoring,laundry and ironing services

Provide coordination of technical workshop within Union

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7)TRAINING SERVICES UNIT

Prepare General Secretaryship and health Facilities’ the annual education plans and provide applicate them

Plan education programs about education requests to come from related units

Carry out health development activities

Paln training and application for intermship students

Prepare and implement annual service plans and programs

1.8)PUBLIC RELATIONS AND MEDIA UNIT

Prepare plans and activities of related public relations

Plan and carry out public health services

Take and evaulate suggestions and critisms to come from public health and prevention and make necessary applications

Direct applications on BIMER and SABIM to related units and make result reports

Ensure publication-media relationship

1.9)RECEIVED-SUBMITTED DOCUMENT UNIT

Take delivery received document from General Secreteryship and provide distribution of them

Make the date and number process of submitted document

1.10)HOSPITAL SERVICES AND HEALTH CARE HOSPITALITY

Follow progress of hospitality services

Determine the need of hospitality services

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2)FINANCIAL SERVICES DIRECTORATE

2.1)EXPENSES INCURRIED UNIT

2.2)CENTRAL PURCHASING UNIT

2.3)TRUSTEESHIP UNIT

2.4)STOCK COORDINATION UNIT

3)MEDICAL SERVICES DIRECTORATE

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Engineers:

The company have six engineers.

1)Abdulkadir SÜRÜCÜ

Position: Industrial Engineer

2)Türkan İKİDİŞLİ

Position:Civil Engineer

3)Civil Engineer

4)İbrahim TİRYAKİ

Position:Electrical Engineer

5)Mehmet DOĞAN

Position:Mechanical Engineer

6)Computer Engineer

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QUESTIONS-ANSWERS WITH THE INDUSTRIAL ENGINEER

Q1)What is your task in that company?

My task firstly inspection and manage. And I am planning all of the about orders.I am inform with selling depertmant.

Q2)According to you,how an industrial engineer does improve terms of language,computer programs and social development?

According to me,An industrial engineer should know at least foreign language especially English,of course.Because English is world language,this language is computer language and is priority choose of the most of companies.

An industrial engineer should be interested in computer applications and technological developments..He/She should know Microsoft Excel and Word Office Programs,so good.Together with these ,an industrial engineer should learn C++ or C # and like these computer programs.An industrial engineer should follow technological improvements and updates about computers.

As social developments an industrial engineer have to be patient and self confident.An industrial engineer must have so good communication with humans.And he/she must have correct communication with employees.

Business life is very stressful.Because of that,except of work,having a hobby make you relax .It would be good to her or him.

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Q3) For a woman engineer Which is your advice about sector?Special sector or public sector?Why?

I advice her public sector.Because the special sector is more difficult and stressful than the public sector.The special sector ‘s work hours can be variable.Because that sector have a lot of overtime hours. I do not work overtimes.My work hours is not variable .All of these reasons I think a woman engineer should prefer the public sector.

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ANALYSIS AS AN INDUSTRIAL ENGINEER

EVAULATION OF LOCATION OF COMPANY

Site and Land:The factory is at Şehitkamil in Gaziantep.

And the company’s place is so near to ŞehitKamil Hospital and 25 Aralık Hospital.The other hospitals are gone easily from there because it is on the İpekyolu and so close highway and railway..Therefore inspection and controlling of hospitals can be easy for personnel.

Transportation ;That place is not so close in the city center but so accessible for by autobus,minibus and cable railway.but for personnel is little difficult because this company has not personnel service bus.

A good transport network helps reduce costs and make the movement of materials easier.

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EVAULATION OF LAYOUT

Generally,The factory’s every floor’ s layout is good.As I seen,that transportation is so productive and easy but cost of the transportation

A company layout  is an engineering study used to analyze different physical configurations.

This company has a building with six floors.and every floor belongs one unit.Transportation of units provides elevators and stairs.these the floors are very systematic and useful therefore layout choices help easy and correct communicate and flow of information in organization.And the company layout are:

Increasing customer satisfaction Facilitating the flow of materials and information. Increasing the efficient utilization of labor and equipment.Reducing hazards to workers. Improving employee morale. Improving communication.

LAYOUT OF FIRST FLOOR IN APPENDIX 1

LAYOUT OF FIRST FLOOR IN APPENDIX 2

LAYOUT OF SECOND FLOOR IN APPENDIX 3

LAYOUT OF THİRD FLOOR IN APPENDIX 4

LAYOUT OF FOURTH FLOOR IN APPENDIX 5

LAYOUT OF SİXTH FLOOR IN APPENDIX 6

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THE COMPUTER SYSTEMS AND

PROGRAMS OF THE COMPANY

Microsoft Office:

The company use Microsoft Word, Microsoft Excel & Microsoft Outlook

WEB APPLICATIONS

• Core Resource Management System

(CRMS-TSIM)

• Electronic Document Management System

• Electronic Tuberculosis Management System (e-TYS)

• Doctor Data Bank

• Revolving Fund Budget Implementation

• Patients' Rights

• Nosocomial Infections

• Number of Workers Detection System

• Decision Support Systems (Business-Intelligence)

• Decision Support Systems (sağlık.net 2)

• Disability Data Bank

• Personnel Information System (PBS)

• Program Monitoring and Evaluation System

• Uniform Accounting System (UAS)

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• Turkey Dialysis Information Management System

• Turkey's Intensive Care Monitoring System

• Turkey's Organ and Tissue Donation Information System

• National Organ Information System

• Newborn Hearing Screening

• Green Card Information System

• Social Facility Accounting Tracking System

• Inventory Coordination Application Program

• Material Resources Management System (MSRS)

• MSRS-Decision Support System

• additional Payment Information System

• Additional Payment Appeal Form

• Medical Service and the Medical Device Procurement Service's Information Form

• Consumption of drugs and medical supplies and Laboratory Monitoring Form

• National Neonatal Screening Program

• National Nosocomial Infections Surveillance Network

• Military Shipment Document Registry postponed

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ERGONOMIC ISSUES

1) ILLUMINATION IN THE COMPANY

We know that the level and quality of illumination, or lighting will directly influence a workers ability to perform his or her job efficiently. In addition, eye and muscle strain can result if straining is required in conditions of insufficient lighting. Luminance or the brightness of an object can also affect a worker’s performance.

I notice that when I was an intern in the company illumination is really good for working conditions. Some examples in GAPH:

When using Video-Display Units for example computers, there is an utilizer anti glare screen or antireflection coatings for computer monitors.

While you are working there is a filter which minimizes both indirect and direct glare.

2) WORKING AND RESTING TIME IN GKHB

Each labor work 8 or 8.5 hours daily, 6 day weekly. Everyone work 6 day continuously, one day rest. There is no shift.The working time is suitable for workers.And breaks and resting times are ideal and enough for workers

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3) ERGONOMIC SITTING POSITION

In technical support unit sitting position is defined like this Picture, but required materials for these ergonomic working conditions were not still bought. I hope that ergonomic materials will be bought in the earliest time.

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CONCLUSION:

EVAULATION OF SUMMER PRACTISE

This report consists of the consequences of my practice experience in GKHB. I was assigned to Technical Support Unit. In the summer practice I had chance to see in public sector and what is the role that Industrial Engineers play in this organization. I saw that thenot very important role belongs to Industrial Engineers.Because Industrial engineer does not work exactly by industrial engineer.He does not use engineering abilities and knowledge because no complex problem this organization.Generally this company has routine and easy processes ans services.In my opinion is comfortable for engineer and no stress but this public sector makes engineering skills lose in time.

During the summer practice period, I tried to observe department and people as I can, I gained a general idea about business world and services systems. Practice taught me that maintaining communication with people is a must in order to be successful in business area.

Thanks to this practice I got a new point of view and more different purpose than my old aim.This is so important for my future and my career aim.I got so important experience terms of my career.

In the other hand, with professional experience, this course has a significant part in life experience ,too.Because except of technical information,I informed about work environment,work conditions,relationships between employees each others,relationships between boss and workers and work rules.

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As a result, this summer practice gave me some theoretical knowledge, some experience, some skills and some things that are directly applicable and useful in my career in the future. I believe that it is very useful for me and my sector choice in business future . I learned some things by the IE399. I think that it will be useful for me to have some thoughts for the future.

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