Staffing Industry Trainingmtsincorporated.com/wp-content/uploads/2013/10/Skillsoft-Brochure-2013... · Sharepoint 2010 Crystal Reports XI ... in Word 2010 Organizing and Arranging

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Increase employee engagement, staff retention and profitability . . .

Amy Munroe770-740-0965

[email protected]

Donna Mallard919-845-1228

[email protected]

www.StaffingeTrainer.com

Increased Employee Engagement & Staff Retention Employees will engage in their work quickly, enjoy a higher level of job satisfaction and maintain enthusiasm throughout employment as they receive industry-specific training quickly and as needed for ongoing career development.

Increased ProfitabilityOutsource training to us. Our ability to maximize current training tools and trends allows you to enhance your current Instructor Led Training all while spending more time focusing on your core business.

Guided Learning Plans Specific to Job Titles

Hundreds of courses are integrated with our On-Demand Learning Management System, covering a broad spectrum of topics. We have created position specific learning plans for various positions.

Training On Demand Staffing eTrainer offers a one-year subscription that provides your employees access to courses 24/7 via the internet, as they update and develop skills to assimilate into your company.

in partnership with SumTotal and

Staffing Industry Training like no other.

Training On Demand


Table of Contents

Business Skills . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 1Personal DevelopmentConflict and Problem Solving Customer Service Business Communication Leadership EssentialsManagement SkillsTeam Building Business MeetingsSocial MediaSix Sigma and LeanIndustry OverviewAccounting and Finance

Human Resources . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 4Recruiting and RetentionInterviewingComplianceDiversity

Safety . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 5

Desktop Skills . . . . . . . . . . . . . . . . . . . . . . . . . . .. . . . . . . . . . . 6Word 2007Excel 2007PowerPoint 2007Outlook 2007Access 2007Office 2010 OverviewWord 2010Excel 2010PowerPoint 2010Outlook 2010Access 2010Sharepoint 2010Crystal Reports XI

Sales Skills . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 9OverviewNegotiation SkillsOutbound Sales CallsInbound Sales CallsSales Communication Strategic Selling

Training On Demand


Customers, Confrontation and Conflict

Handling Conflict

Overcoming Difficult Service Situations

Customer Service

Customer Service Fundamentals: Building Rapport in Customer Relationships

Customer Service in the Field

Customer Service Over the Phone

Internal Customer Service

Customer Service Confrontation and Conflict

Effective Relationships with Customers

Understanding Your Customer

Working with Your Customer’s Key Players

Building Profitable Customer Relationships

Business Communication

Using E-mail and Instant Messaging Effectively

Essential Skills for Professional Telephone Calls

Business Writing: How to Write Clearly and Concisely

Business Writing: Editing and Proofreading

Business Grammar: Parts of Speech

Business Grammar: Working with Words

Business Grammar: Common Usage Errors

Business Grammar: Sentence Construction

Interpersonal Communication: Communicating with Confidence

Interpersonal Communication: Targeting Your Message

Business Skills

Personal Development

Goals and Setting Goals

Creating a Positive Attitude

Optimizing Your Work/Life Balance: Taking Control of Your Stress

Generating Creative and Innovative Ideas: Enhancing Your Creativity

Generating Creative and Innovative Ideas: Maximizing Team Creativity

Critical Thinking Essentials: What is Critical Thinking?

Critical Thinking Essentials: Applying Critical Thinking Skills

Time Management: Analyzing Your Use of Time

Time Management: Planning and Prioritizing Your Time

Time Management: Avoiding Time Stealers

Personal Productivity Improvement: Managing Tasks and Maximizing Productivity

Campus to Corporate: Developing a Professional Image

Public Speaking Strategies: Confident Public Speaking

Working for Your Inner Boss: Personal Accountability Managing from Within: Self-empowerment

Conflict and Problem Solving

Workplace Conflict: Strategies for Resolving Conflicts

Working with Difficult People: How to Work with Aggressive People

Working with Difficult People: How to Work with Negative People

Working with Difficult People: Identifying Difficult People

Problem Solving: The Fundamentals

Problem Solving: Determining and Building Your Strengths

Problem Solving: Digging Deeper

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Business Skills Continued

(Business Communication continued)

Interpersonal Communication: Listening Essentials

Listening Essentials: Improving Your Listening Skills

Listening Basics

Getting Results Without Authority: Building Relationships and Credibility

Giving Feedback

Giving Constructive Criticism

Receiving Feedback and Criticism

Administrative Professionals: Interacting with Others

Administrative Professionals: Putting Your Best Foot Forward

Making Telephone Calls Count

Business Etiquette in Introductions

Communicating with Professionalism and Etiquette

Using E-mail, the Internet, and Social Media Safely in a Corporate Environment

Doing Business Professionally Simulation

Leadership Essentials

Leadership Essentials: Motivating Employees

Leadership Essentials: Communicating Vision

Leadership Essentials: Building Your Influence as a Leader

Leadership Essentials: Leading with Emotional Intelligence

Leadership Essentials: Leading Business Execution

Leadership Essentials: Leading Innovation

Leadership Essentials: Leading Change

Management Skills Taking on a Management RoleBecoming a Manager: Responsibilities and FearsBecoming a Manager: Leading and CommunicatingThe Basics of DelegationManaging DelegationManaging Change: Understanding ChangeManaging Change: Building Positive Support for ChangeBusiness Coaching: Getting Ready to CoachBusiness Coaching: Conducting Coaching SessionsManagement Essentials: Directing OthersManagement Essentials: DelegatingManagement Essentials: Developing Your Direct ReportsManaging Workforce Generations: Introduction to Cross-generational EmployeesManaging Workforce Generations: Working with a Multi-generation TeamManaging Workforce Generations: Working with the 21st Century Generation MixAdvanced Management Skills SimulationLeading Teams: Launching a Successful TeamLeading Teams: Establishing Goals, Roles and GuidelinesThe Benefits and Challenges of Engaging EmployeesMaintaining an Engaging OrganizationManaging for High PerformanceEthical Decision-making in the WorkplaceBusiness Ethics

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Business Skills Continued

(Management Skills continued)

Union Awareness

First Time Manager: Understanding a Manager’s Role

Delegation Essentials: An Introduction to Delegating

Delegation Essentials: Overcoming Delegation Problems

Delegation Essentials: The Delegation Process

Developing Employees through Delegation

First Time Manager: Challenges

First Time Manager: Meeting Expectations

Business Coaching: Conducting Coaching Sessions

Team Building

Being an Effective Team Member

Establishing Team Goals and Responsibilities

Elements of a Cohesive Team

Effective Team Communication

Team Conflict: The Seeds of Dissent

Getting Results by Building Relationships

Effectively Communicating in Teams

The Individual’s Role on a Team

Business Meetings

Planning an Effective Business Meeting

Leading an Effective Business Meeting

Standard Business Etiquette

Communication Business Etiquette

Etiquette at the Business Meeting

Preparing for Effective Business Meetings

Managing Effective Business Meetings

Dealing with Common Meeting Problems

Social Media Brand Management for Social Media and Wireless Technologies

Using E-mail, the Internet, and Social Media and Wireless Technologies

Social Networking for Users

Six Sigma and Lean

Six Sigma and Lean in the Organization

Introduction to Six Sigma

Five Steps to Perfection: Implementing Lean

Introduction to Lean for Service and Manufacturing Organizations

Applying Lean in Service and Manufacturing Organizations

Industry Overview

The Manufacturing Industry Overview: Version 3

The Automotive Industry Overview: Version 3

Accounting and Finance

Principles of Accounting and Finance for Non-Accounting Professionals

Cash Flow Management Essentials for Non-Financial Professionals

The Essentials of Budgeting for Non-Financial Professionals

Financial Statements for Non-Financial Professionals

Basic Accounting Principles and Framework

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*Pre-approved for CEU Employment Law passive hours.

Recruiting and Retention

Aligning Recruitment to Job Requirements

*Recruiting Talent

Talent Management: Retaining Talent

What to Consider When Hiring

*Recruiting and Selecting Candidates

Creating a High-Retention Organizational Culture Simulation

Retaining Your Talent Pool

Developing Employees

Interviewing

*Essentials of Interviewing and Hiring: Behavioral Interview Techniques

*Effective Hiring and Interviewing Simulation

*Interviewing and Hiring Practices

*Guarding Against Interviewing Biases

Interviewing Effectively

Essentials of Interviewing and Hiring: Screening Applicants for Interviewing

Interviewing and Hiring Practices Simulation

Compliance

*Affirmative Action and the EEO

*Employment Management

*Employee Sexual Harassment Awareness

*Harassment in the Workplace

*Supervisor and Manager Sexual Harassment Awareness - Multi-State Edition

*Workplace Harassment for Supervisors and Managers

*Equal Employment Opportunity and Discriminatory Practices in Hiring

Privacy and Information Security

*FMLA Leave and More: An Overview of Legally Protected Leave

*Fair Labor Standards Act (FLSA)

Understanding the Risks of Using Internet Media and Electronic Communications

HR as Business Partner: From Cost Center to Strategic Partner

Documenting Discipline

*Understanding the Americans with Disabilities Act (ADA)

*I-9/Compliance: Verifying Employment Eligibility of US and Non-US Citizens

*Managing Workplace Harassment Complaints Simulation

Wage and Hour Awareness for Managers

Wage and Hour for Employees

Rightful Employment Termination

EEO and Lawful Hiring

A Manager’s Guide to Discipline and Documentation

Workplace Diversity Awareness Simulation

Workplace Harassment Prevention for Employees

Dealing with Sexual Harassment Simulation

Workforce Planning and Employment: Employment Legislation

Diversity

*Workplace Diversity Awareness

*Diversity on the Job: Diversity and You

*Diversity on the Job: The Importance of Diversity and the Changing Workplace

*Workplace Diversity Awareness Simulation

Human Resources

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Back Safety

Computer Ergonomics

Fire Prevention and Safety

First Aid - Basic

First Aid - CPR

First Aid - Medical Emergencies

Hazard Communication (HAZWOPER)

Ladder Safety

Material Safety Data Sheets

Office Ergonomics

Office Safety

Safe Work Practices

Slips, Trips, and Falls

Workplace Safety Orientation

Workplace Safety Awareness

Emergency and Disaster Preparedness

Bloodborne Pathogen Awareness

Defensive Driving Fundamentals

Hazard Communication: An Employee’s Right to Know

Ergonomics in the Workplace

Forklift Safety Awareness

Heat Stress Recognition and Prevention

DOT Drug and Alcohol Awareness

Back Safety and Injury Prevention

Hand and Power Tool Safety

Powered Industrial Truck Safety

PPE: Eye and Face Protection

PPE: Foot and Leg Protection

PPE: Personal Protective Equipment

PPE: Hand Protection

Lockout/Tagout

Lockout/Tagout for Authorized Persons

Behavior-Based Safety for Supervisors

Workplace Violence

Behavior-based Safety for Supervisors

Electrical Safety

Confined Spaces

Fall Protection (or Working at Heights)

Safety

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Access 2007

Importing and Exporting Data and Data Presentation in Access 2007

Office 2010 Overview

Office 2010 New Core Features

Word 2010, Excel 2010, and the New Office 2010 Interface

New Features for PowerPoint, Publisher, and Access in Office 2010

New Messaging and Collaboration Features in Office 2010

SAP Overview

Word 2010 Getting Started with Word 2010

Formatting and Working with Text in Word 2010

Organizing and Arranging Text in Word 2010

Moving Around in Word 2010

Structuring Word 2010 Documents

Reviewing Documents in Word 2010

Saving, Sharing, and Printing in Word 2010

Using Themes, Backgrounds, Watermarks, and Quick Parts in Word 2010

Adding Tables of Contents, Footnotes, Hyperlinks, and Bookmarks in Word 2010

Forms, Fields, and Mail Merge in Word 2010

Creating and Formatting Table in Word 2010

Manipulating Tables in Word 2010

Embedding Charts and Tables into Word 2010

Customizing the Behavior and Appearance of Word 2010

Drawing and Inserting Graphics in Word 2010

Desktop Skills

Word 2007

Getting Started with Word 2007

Advanced Formatting in Word 2007

Advanced Document Navigation and Document Review in Word 2007

Structuring, Editing, Saving, and Opening Documents in Word 2007

Working with Documents in Word 2007

Advanced Data Manipulation Features in Word 2007

Advanced Document Features in Word 2007

Excel 2007

Getting Started with Excel 2007

Advanced Formatting in Excel 2007

Advanced Data Management in Excel 2007

Advanced Customization in Excel 2007

Reviewing and Printing in Excel 2007

Excel 2007 Formulas and Functions

Microsoft Office Excel, PowerPoint, and Outlook 2007

PowerPoint 2007

Adding Graphics to Presentations in PowerPoint 2007

Adding Multimedia and Animations to Presentations in PowerPoint 2007


Outlook 2007

Getting Started with Outlook 2007

Formatting and Managing E-mail in Outlook 2007


Training On Demand

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Desktop Skills

Excel 2010

Getting Started with Excel 2010

Using Basic Formulas in Excel 2010

Using Basic Functions in Excel 2010

Inserting Basic Charts in Excel 2010

Customizing Visual Elements in Excel 2010

Organizing Data and Objects in Excel 2010

Ensuring Excel 2010 Data and Formulas are Right

PivotTables and PivotCharts in Excel 2010

PivotTable Filters, Calculations, and PowerPivot

Applying Basic Data Formatting in Excel 2010

Moving and Getting Around in Excel 2010

Moving Data and Modifying Worksheets in Excel 2010

Saving, Sending and Printing Excel 2010 Workbooks

Using Conditional Formatting, Tables and Sparklines in Excel 2010

Customizing Workbook Settings, Conditional Formatting, and Number Formats

Reviewing and Protecting Content in Excel 2010

PowerPoint 2010

Getting Started with PowerPoint 2010

Using Advanced Slide Show Tools in PowerPoint 2010

Collaborating and Sharing Presentations and PowerPoint 2010

Visually Enhancing PowerPoint 2010 Presentations

Adding Images to Presentations in PowerPoint 2010

Using Multimedia and Animations in Presentations in PowerPoint 2010

Outlook 2010

Getting Started with Outlook 2010

Managing Conversations and Organizing E-mail in Outlook 2010

Managing Attachments, Graphics, Signatures and Auto Replies in Outlook 2010

Formatting E-mail and Configuring Message Options in Outlook 2010

Customizing Outlook 2010 and Managing Accounts

Managing E-mail with Rules, Automatic Replies, and Alerts in Outlook 2010

Working with File Transfer and Folders, Searching, and RSS Feeds in Outlook 2010

Data files, Archiving, and Send/Receive Groups in Outlook 2010

Using the Calendar for Appointments, Events and Meetings in Outlook 2010

Managing Meetings and Customizing the Calendar in Outlook 2010

Working with Contacts in Outlook 2010

Using the Tasks, Notes, and Journal Features in Outlook 2010

Outlook 2010 and Collaboration in Office 2010

Outlook 2010 Social Connector and Messaging

Training On Demand

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Desktop Skills

Access 2010

Getting Started with Access 2010

Creating Basic Tables in Access 2010

Introduction to Forms in Access 2010

Modifying Basic Forms in Access 2010

Introduction to Queries in Access 2010

Introduction to Reports in Access 2010

Data Manipulation and Simple Relationships in Access 2010

Advanced Importing and Exporting with Access 2010

PivotTables and PivotCharts in Access 2010

Retrieving, Validating, and Attaching Data in Access 2010

SharePoint 2010

Getting Started with SharePoint 2010

SharePoint 2010 New Features for End Users

Microsoft SharePoint 2010: New Features for Power Users

Using SharePoint 2010 with Office 2010

Managing SharePoint 2010 Sites, Lists, and Libraries

SharePoint 2010 Security and Business Intelligence

Configuring and Administrating SharePoint 2010 Search

Configuring Web Applications for SharePoint 2010

SharePoint Authentication and Web Application Security Configuration

Managing SharePoint 2010 Features and Solutions

Crystal Reports XI

Reporting Basics with Crystal Reports XI

Managing Data and Distributing Reports with Crystal Reports XI

SAP Business Objects: Crystal Reports

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Sales Skills

Overview

Introduction to Sales

Don’t Only Go for the Big Fish

Sales Math 101: Developing a Sales Plan for Success

Developing a Customer-Focused Sales Approach

Negotiation Skills

Negotiation Skills for Sales Professionals: Preparing to Negotiate

Negotiation Skills for Sales Professionals: Value Exchange

Negotiation Skills for Sales Professionals: Reaching Agreement

Negotiating to Mutual Benefit

Negotiation Essentials: Persuading

Outbound Sales Calls

Preparing for Outbound Sales Calls

Initiating Outbound Sales Calls

Completing Outbound Sales Calls

Inbound Sales Calls

Preparing for Inbound Sales calls

Completing Inbound Sales Calls

Inside Sales Skills Simulation

Sales Communication

Sales Communications Foundations

Sales Communications Essentials

Sales Communication Techniques Simulation

Gaining Access to Key Personnel at Your Target Accounts

Developing Strong Customer Relationships

Working with Your Customer’s Key Players

Strategic Selling

Strategic Sales Planning

The Strategic Account Sales Approach

Strategic Planning

Effectively Using Customer-focused Research Meetings

Conducting Effective Sales Research Meetings

Delivering High-Impact Sales Presentation

Strategic Account Sales Skills Simulation

Progressing through the Complex Sale

Progressing through the Complex Sale Simulation

Presenting your Proposition

From Executive-level Sale to Strategic Partnership

Preparing for the Executive-level Sales Simulation

Closing Executive-level Sales Simulation

Training On Demand

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Amy Munroe770-740-0965

[email protected]

Donna Mallard919-845-1228

[email protected]

Training On Demand