Staff Support Systems

Higher AdministrationAdmin Services

Outcome 3

Staff Support Systems It is important that organisations

support staff in terms of welfare at work as this has an effect on motivation and effectiveness

A happy worker is a better worker and more likely to contribute effectively to the organisation

There are a number of ways to support staff:

Staff Support Systems Counselling

Organisations may offer counselling on a range of issues such as stress, health etc

May be undertaken by trained company staff however increasingly

External specialist counselling services are used – anonymous and confidential but provide feedback as to numbers using their service

Staff Support Systems Advice

Organisations will offer advice on such matters as employment and health and safety legislation

Employees will have access to written company policies and procedures

Information can be obtained from Human Resources or Trade Union Representatives

Staff Support Systems Grievance Procedures

The aim is to resolve any difficulties between employer and employees in the workplace

Provides a formal mechanism and support by which employees can take action if they feel they are being unfairly treated at work

Staff Support Systems Return-to-Work Interviews

After a prolonged absence or illness it is common for employees to receive advice and counselling

Many organisations operate a planned and gradual return to work for employees returning after an extended absence and may use occupational health staff for support purposes

Staff Support Systems Family-Friendly Policies

More organisations are realising the importance of flexible working practices

This helps staff balance home and work life

Policies include paid/unpaid paternity leave, flexi-time, duvet-days

Organisations offer benefits such as membership of health clubs, retail discounts etc