STAFF PATHWAY TO PROFESSIONAL SUCCESS

Table of Contents Pathway Overview .................................................................................................................................................. 1

Mission ................................................................................................................................................................ 1

Design .................................................................................................................................................................. 1

Registration ......................................................................................................................................................... 1

Option 1 – The Staff Pathway Certificate of Completion................................................................................... 1

Option 2 – Ala Cart Workshops.......................................................................................................................... 1

Outcomes ............................................................................................................................................................ 2

The Supervisor’s Role in the Pathway ................................................................................................................. 2

Workshop Descriptions ........................................................................................................................................... 2

Pathway to Delivering Great Customer Service * ............................................................................................... 2

Pathway to Effective Interpersonal Communication and Listening* ................................................................. 3

Pathway to Managing and Motivating Student Aides ........................................................................................ 3

Pathway to Problem Solving Skills for the Workplace* ...................................................................................... 3

Pathway to Resolving Conflict without Blame * ................................................................................................. 3

Pathway to Better Business Writing and Communications ................................................................................ 4

Pathway to Effective Organizational Communication ........................................................................................ 4

Microsoft Office Workshops* ............................................................................................................................. 4

Schedule of Pathway Workshops............................................................................................................................ 5

LinkedIn Online Learning ........................................................................................................................................ 6

Required Online Workshops ............................................................................................................................... 6

Acting Decisively ................................................................................................................................................ 6

Efficient Time Management .............................................................................................................................. 6

Managing Up ...................................................................................................................................................... 7

Optional Microsoft Online Workshops ............................................................................................................... 7

Excel 2016 Essential Training ............................................................................................................................. 7

Outlook 2016 Essential Training ........................................................................................................................ 7

PowerPoint 2016 Essential Training .................................................................................................................. 7

Word 2016 Essential Training ............................................................................................................................ 8

*Fee 4/11/2018

Office of Human Resources, Training and Development, Staff Pathway 1

Pathway Overview The Staff Pathway to Professional Success is designed to provide professional development opportunities for

the University’s most valuable resource – its employees. The Pathway will provide full-time administrative

support employees with tools and experiences to enhance their performance and overall effectiveness.

Participants will build communication skills to positively impact their workplace relationships; learn time

management and problem solving skills to improve effectiveness; learn about the importance of diversity and

inclusion at the University; and enhance their use of technology.

Mission The Staff Pathway is designed as a comprehensive learning opportunity to sustain and enhance the

professional growth of Duquesne University’s administrative support workforce. The topics include

professional development and administrative support skills, in support of the University Mission and Strategic

Plan goals.

Design The Staff Pathway allows participants to build a network of support, gain knowledge of other areas of the

University, and develop camaraderie with a spirit of collaboration. Several workshops are delivered online. All

Pathway workshops are offered twice a year, in the fall and spring semesters.

For classroom workshops, please arrive on time out of respect for our presenters and other attendees. This

will ensure full learning opportunities in each workshop.

Registration The Staff Pathway to Professional Success has two registration options.

Option 1 – The Staff Pathway Certificate of Completion This option will work towards earning the Staff Pathway Certificate of Completion. The Certificate consists of

11 required professional development classroom workshops, plus 3 additional online courses. If participants

choose this option, they must commit to complete all 14 of the necessary Staff Pathway workshops within two

years.

Register for the Staff Pathway Certificate by emailing mylead@duq.edu. You will then be added to the Staff

Pathways Certificate track. You must self-register for each individual Pathway workshop as listed in this

brochure because the date of workshop attendance is participant’s choice. This will allow MyLEAD to track

Pathway workshop attendance, and when all required workshops are completed, a Staff Pathway Certificate

of Completion will be awarded.

Option 2 – Ala Cart Workshops This option allows participants to register and attend any of the Pathway workshops they believe will benefit their professional development. Attendance will be tracked in MyLEAD, but no Pathway Certificate is awarded. Regardless of what option is chosen, you must pre-register for all Pathway workshops. To register for the Staff Pathway workshops, visit MyLEAD, and click the Training Schedule menu item.

Office of Human Resources, Training and Development, Staff Pathway 2

Outcomes The Pathway to Professional Success for Staff will assist employees in generating new ways of thinking about

achieving success in today’s workplace. Our support staff employees serve in a range of positions, from those

that primarily deal with employees inside the University, to more public roles featuring high levels of

interaction with students, parents, alumni, or other members of the Duquesne community. Professional

development for support staff can strengthen both the University’s internal efficiency and its external

relations. Further, individuals learn best when new concepts are integrated into their actual work experiences.

The Pathway is designed so that support employees can “learn, practice, and apply” new skills and approaches

to their jobs. It will support the University Mission, and work towards the University Strategic Plan goal to

make available for faculty and staff ample and fulfilling opportunities for personal and professional growth;

and encourage an entrepreneurial spirit that will allow it to creatively steward University assets, adapt to

changing environments and enhance its financial vitality to fulfill its mission for a new era.

The Supervisor’s Role in the Pathway Supervisory support plays a critical role in assuring the effectiveness of employee professional development.

It is a proven performance advantage when supervisors show they value their employees’ contributions and

provide opportunity for their growth and learning. The Pathway to Professional Success for Staff provides the

essential opportunity for both supervisor and employee to build effective relationships and enhance their

communication. The Pathway includes a definitive component of supervisor support in several ways:

The supervisor will be notified and must approve and support their employee’s participation in the

Pathway.

The supervisor will be strongly encouraged to check in with their employee and discuss their

perception and evaluation of the Pathway periodically.

The supervisor will have the opportunity to comment on the growth, positive changes, and

development, if any, that they have observed as a result of the Pathway by completing a final

supervisor’s evaluation.

Workshop Descriptions

*denotes fee

Pathway to Delivering Great Customer Service * Dates offered are 5/8/2018 and 9/12/2018

This interactive workshop is designed to help frontline employees develop the skills and master the strategies

needed to deliver memorable service experiences. Participants will:

Understand how to increase customer satisfaction in their departments

Increase their credibility with customers, and thus their value to the University

Design and commit to a Code of Service Excellence

Office of Human Resources, Training and Development, Staff Pathway 3

Pathway to Effective Interpersonal Communication and Listening* Dates offered are 4/3/2018 and 11/6/2018

Communication and listening effectively in the workplace is critical to organizational success. Participants will:

Review different ways to communicate

Actively listen to any individual

Ask powerful questions to clarify messages

Discover their preferred way to communicate and how to adjust communications based on the other

person

Pathway to Managing and Motivating Student Aides Dates offered are 4/12/2018 and 11/27/2018

In this session, learn strategies for building loyalty, improving skills, and increasing productivity among student

aides in your department. Become empowered to be a direct educator of our students by preparing them to

enter the workforce as responsible, outstanding employees. Participants will:

Learn goals of the Student Employment Program

Gain understanding of student employees’ perspectives

Ways to motivate student employees

Increase knowledge of best practices for addressing student employee performance problems using

coaching or progressive discipline, while also following University policies

Pathway to Problem Solving Skills for the Workplace* Dates offered are 5/2/2018 and 10/10/2018

This workshop will provide participants with an overview of how to identify, approach, and solve problems

creatively and effectively in the workplace. Interactive skill-building exercises to guide participants through the

stages of the problem-solving process using specific examples of problems will be used. Participants will learn:

The process of defining the problem

How to be prepared to find their own solutions to problems they uncover in their work environment

How to make an appropriate recommendation to solve the problem

Please note this course has an online component: Acting Decisively (URL:

https://www.linkedin.com/learning/acting-decisively. Read more about LinkedIn learning on page 6)

Pathway to Resolving Conflict without Blame * Dates offered are 4/10/2018 and 9/25/2018

This workshop will provide learning techniques to improve your relationships with your coworkers, clients, and

managers and find your way through “conflict back to cooperation.” Learning Outcomes are:

• Understanding how conflicts arise

• Exploring the principles of influence to build trust

• Reframing the argument

• Brainstorming solutions in working with difficult people

Office of Human Resources, Training and Development, Staff Pathway 4

Pathway to Better Business Writing and Communications Date offered is 6/19/2018

This session is designed to offer participants the components of accurate writing conventions for several

formats, whether electronic or in written form. Learners will:

• Recognize rhetorical elements that drive business writing decisions

• Discover conventions for writing to internal and external audiences

• Determine which medium (print, digital, oral) to use for different business communication tasks

• Review writing strategies and proofreading tips

• Identify appropriate email and social media etiquette

Pathway to Effective Organizational Communication Dates offered are 5/22/2018 and 10/4/2018

Being successful requires effective communication, not only to inform others about services and plans, but

also to build relationships with key constituencies. Learn the fundamentals of communication and understand

why adapting communication styles is an important component of effective management. Learners will:

Understand their primary and secondary communication styles

Learn how those with other communication styles interpret how you communicate

Develop effective ways to communicate with those who have different styles from yours

Microsoft Office Workshops* Course Title Date Offered Cost**

MS Word, Intermediate March 1, 2018 $20.00

MS Word, Advanced March 15, 2018 $20.00

MS Excel, Intermediate April 19, 2018 $20.00

MS Excel, Advanced April 26, 2018 $20.00

MS Outlook 365 May 17, 2018 $20.00

MS PowerPoint May 24, 2018 $20.00

**Non-refundable if cancellation occurs less than two weeks prior to workshop date.

One general course in each of the Office 2016 applications (Word, Excel, PowerPoint and Outlook) will be

required to earn the certificate. Additional in-depth training is also available via online learning as described

on page 6.

Office of Human Resources, Training and Development, Staff Pathway 5

Schedule of Pathway Workshops

3/1/2018 Word Intermediate

3/15/2018 Word Advanced

4/3/2018 Pathway to Effective Interpersonal Communication

4/10/2018 Pathway to Resolving Conflict Without Blame

4/12/2018 Pathway to Managing and Motivating Student Aides.

4/19/2018 Excel Intermediate

4/26/2018 Excel Advanced

5/2/2018 Pathway to Problem Solving Skills in the Workplace

5/8/2018 Pathway to great customer service

5/17/2018 Outlook 365

5/22/2018 Pathway to Effective Organizational Communication

5/24/2018 PowerPoint

6/19/2018 Pathway to Better Business Writing and Communications

9/12/2018 Pathway to Delivering Great Customer Service

9/25/2018 Pathway to Resolving Conflict Without Blame

10/4/2018 Pathway to Effective Organizational Communication

10/10/2018 Pathway to Problem Solving Skills in the Workplace

11/6/2018 Pathway to Effective Interpersonal Communication

11/27/2018 Pathway to Managing and Motivating Student Aides.

Office of Human Resources, Training and Development, Staff Pathway 6

LinkedIn Online Learning Online and blended learning workshops are accessed via LinkedIn Learning (part of Lynda.com). To avoid any

fees, it is recommended that the “30-day free trial period” LinkedIn Learning license be utilized. However, if

more time is needed to complete the course work, participants are responsible for obtaining and paying the

additional monthly license fee of $29.99, until the course work is completed. Length of course is provided in

descriptions below when available.

To register: https://www.linkedin.com/learning/?trk=uno-reg-guest-home-learning

Required Online Workshops To complete the certificate, complete the three workshops listed below, and send your name, course title and

completion date and certificate to mylead@duq.edu.

Acting Decisively Read workshop description on page three. Problem Solving Skills - LinkedIn Learning Online component:

As an employee, what gets you noticed and recognized is your ability to act and produce results. In this course,

career expert Dorie Clark helps you:

Overcome the roadblocks to decisive action

Get the information you need

Determine when it's appropriate to act—or conversely, when it's better to hold off until you know

more

She also discusses how to find the courage to act decisively under challenging circumstances.

Link: https://www.linkedin.com/learning/acting-decisively. (39 minutes)

Efficient Time Management This session will focus on strategies for managing work and time to maximize productivity and minimize stress.

Did you know that if you save just one hour per week, you could gain a whole week of uninterrupted time

each year? That's the power of time management. This course will help you reclaim those hours by managing

your time more efficiently and increasing your professional and personal productivity. Author Chris Croft

discusses how to best create and manage to-do lists, organize the constant influx of information, leverage

software to improve efficiency, and manage email. The most efficient people use technology and established

systems of organization to manage their tasks and maximize their time. This course shows how to put these

time management techniques to work for you. (1hour 58minutes) Mr. Croft explores how to:

Establish a productive environment by establishing systemic approaches for repeating tasks

Reducing inefficiency

Organizing your work area

Using an effective system to reduce filing

Link: https://www.linkedin.com/learning/efficient-time-management. (1 hour 58 minutes)

The “Efficient Time Management” course qualifies for professional development units (PDUs). To view the

activity and PDU details for this course, click https://ccrs.pmi.org/search/Activity/348324 .

Office of Human Resources, Training and Development, Staff Pathway 7

Managing Up Are you ready to take charge, do good work, and be noticed for it? If you do not manage up, you may never

have the opportunity to manage down. This course is designed to help you learn how to maximize your career

by managing up. Leadership consultant and best-selling author Roberta Matuson explains what managing up

is, what it is not, and why it is important to achieving success. Learners will:

Decipher the management style of your boss

Outline techniques for building a strong relationship as well as how to avoid mistakes

Address the need to master office politics, navigate your workplace effectively, and boost your

performance by maximizing personal and positional power.

Link: https://www.linkedin.com/learning/managing-up (1 hour 3 minutes)

The “Managing Up” course qualifies for professional development units (PDUs). To view the activity and PDU

details for this course, click https://ccrs.pmi.org/search/Activity/363966

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Optional Microsoft Online Workshops

The optional Microsoft Office 2016 courses listed below are highly recommended as they provide more in-

depth training, as well as preparing the participant for the Microsoft Office Specialist Certification exams. Time

necessary to complete is noted. Please locate course by searching within the LinkedIn Learning home page.

Excel 2016 Essential Training Start mastering Excel, the world's most popular and powerful spreadsheet program, with Excel expert Dennis

Taylor. Learn how to best enter and organize data, perform calculations with simple functions, work with

multiple worksheets, format the appearance of your data and cells, and build charts and PivotTables. Other

lessons cover the powerful IF, VLOOKUP, and COUNTIF family of functions; the Goal Seek, Solver, and other

data analysis tools; and automating tasks with macros. (8 hours 53 minutes)

Outlook 2016 Essential Training

Learn how to best set up and manage email, calendars, and contacts in Outlook 2016. This course begins with

a tour of the interface and shows how to connect to a wide variety of email accounts, as well as OneDrive for

online file storage. Author Jess Stratton then shows how to quickly create, send, and read email and reduce

your inbox clutter; organize, group, and share contacts; and stay on schedule with calendars and tasks. Plus,

learn how to back up your Outlook data in case you need to restore or move it to a different machine. (2 hours

49 minutes)

PowerPoint 2016 Essential Training

Learn how to best create, edit, and share presentations with PowerPoint 2016, the popular presentation

platform. Jess Stratton shows how to build a slideshow from scratch or leverage PowerPoint templates and

themes for quick construction. Jess then demonstrates how to add and edit text, images, graphs, video, and

animation; format slides for consistency; and add speaker notes and transitions to ensure a smooth delivery.

Plus, discover how to collaborate on changes and then share the final presentation via print, PDF, or a

recorded slideshow. (3 hours 1 minute)

Office of Human Resources, Training and Development, Staff Pathway 8

Word 2016 Essential Training Learn how to create, format, share, and print a wide variety of documents in Word 2016. Author David Rivers

covers creating new documents from templates and scratch, formatting text and pages, working with headers

and footers, using themes and styles, adding multimedia, and more. He will also show how to share

documents with others and enhance your productivity with macros. (5 hours 41 minutes)

Please contact Training and Development (mylead@duq.edu or 412-396-5774) for more information, or log in

to DORI and visit DORI Training & Development Staff Pathway to Professional Success web page for the

Pathway details, schedules and MyLEAD registration information.

*Please note that there may be a fee for certain workshops. This fee will cover the cost of the instructors and materials for each participant. Participation in these workshops may require the completion of a registration form including appropriate authorization for attendance and financial responsibility. Also note that any fees incurred will not be refunded if cancellation occurs less than two weeks prior to the workshop date.