Staff Feedback Event

Welcome and Introduction Project Facilitator

Aims of the work

• Aims of the work– To improve experience for patients– To help to improve experience for staff– To make the service a better experience for

all

• Icebreaker– An example of something you consider to be

‘patient-centred care’

• This work so far – Interviews and observations– Staff feedback event – today– Patient feedback event – next week– Joint patient and staff event – in two

weeks

Overview

A 6-stage design process1. Setting up

2. Engaging staff and gathering experiences

3. Engaging patients and gathering their experiences

4. Bringing patients and staff together to share experiences and begin co-design-

5. Detailed co-designactivities

6. Coming back together: celebration, review and renewal

21

3

4

1

5

6

Today’s agenda

• Hear feedback from staff interviews and observations

• Decide which issues could be worked on with patients

• Agree priorities to take to joint patient and staff event in two weeks

Staff Feedback Event

Feedback on staff experiences from interviews and observationsClinical lead + interviewers

Data sources [state time period]

• How interviewers familiarised themselves with service• Number of staff interviewed• Number and some detail of areas / interactions observed

POSITIVE PERCEPTIONS OF WORKING IN THE SERVICE

• Key point

• Further details[Continue across further slides until all relevant points covered]

• Quotes from members of staff to reinforce previous data

[Anonymise so that people cannot identify staff – particularly easy to do in small teams]

POSITIVE PERCEPTIONS OF SERVICE FOR PATIENTS • Key point

• Further details

[Worth reminding people that this is the staff’s take on the patients’ perception of services

Include another couple of quotes to reinforce previous points]

Observation data

Short descriptions of observation findings

[Continue on further slides if necessary and incorporate quotes where appropriate]

NEGATIVE PERCEPTIONS OF WORKING IN THE SERVICE

• Key point

• Further details

[Continue across further slides until all relevant points covered]

Quotes from members of staff to reinforce previous data

[Anonymise so that people cannot identify staff – particularly easy to do in small teams]

• Key point

• Further details

[Worth reminding people that this is the staff’s take on the patients’ perception of services

Add observation and / or quotes to reinforce previous points]

NEGATIVE PERCEPTIONS OF BREAST SERVICE FOR PATIENTS

PRIORITIES FOR IMPROVING STAFF EXPERIENCE OF SERVICE

• Key point

• Further details

[Continue across further slides until all relevant points covered]

PRIORITIES FOR IMPROVING PATIENT EXPERIENCE

• Key point

• Further details

[Continue across further slides until all relevant points covered]

Some final quotes to finish presentation