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+1 888 940 1480
Stack8 specializes in comprehensive co-managed services, combined with unique software-based management tools focused on the entirety of the Unified
Communications (UC) Stack.
We are 100% dedicated to our customers, making it simple and easy to use technology in your business so you can deliver on your promises. We become an integral part of your team: at every step maintaining an in-depth and loyal connection, backed by expertise and systems—all while openly sharing our processes and best practices.
Our expertise in advanced IT and Telecom networking paired with our unsurpassed expertise in Unified Communications, ensures that not only can we meet virtually any challenge, but we can also surpass your greatest expectations: our proprietary, world-class UC Support, Operations, and Management Platform has been purpose-built to solve the majority of previously unaddressed industry challenges.
+1 888 940 1480
Welcome to SMACS, Stack8’s revolutionary Unified Communications (UC) provisioning tool—a single pane of glass that enables users to manage Moves, Adds, Changes, and Deletes, and so much more.
We believe that constant innovation is the key to success. That's why our Unified Communications Management Platform (UCMP) has become the world leading UC provisioning tool, and so much more.
Never struggle with UC Management again For many organizations, the administrative tasks associated with UC provisioning can be overwhelming—if not just a waste of time and resources.
Whether it be the seemingly never-ending skills requirements and associated training to keep team members up-to-speed on UC technology, or the management of moves, adds, changes, and deletions that take time and valuable resources, or the mistakes made due to overly complicated UC platforms, whatever the reason, managing the complexities of UC is always a burden. But it doesn't have to be.
Stack8's SMACS UC provisioning tool is the world's only comprehensive Unified Communications Management Platform (UCMP). It has been built on one premise: to enable you to seamlessly offload costly and redundant MACDs to your Help Desk by providing them with a simple and highly intuitive interface to enable any provisioning—in seconds.
There is a reason why the world's largest companies rely on Stack8's UCMP: SMACS is capable of provisioning users and devices—in seconds across your entire user base.
Our world-renowned SMACS platform enables highly complex provisioning to be achieved with ease—fully integrating with Cisco UC, Microsoft, and more. As well, our unique platform comes with built-in business intelligence BI modules, unparalleled out-of-the-box processes to accelerate and simplify provisioning, and the ability to customize interfaces based entirely on your own processing needs.
Unified Communications Management Platform
+1 888 940 1480
Features & Functionality Interactive 360 View – Where other tools show you a static, complicated and unintuitive table view of what services the user has, our 360 degree view provides the Help Desk with a sleek single-pane-of-glass complete with interactive tiles, enabling the Help Desk to see what an employee has provisioned and to make changes to that employee’s services in real time—all within the same view.
No Templates or Jobs Required – Unlike other provisioning tools that require the Help Desk to fumble through hundreds of jobs or templates to make changes to a user’s services, SMACS enables you to provision services with just a single click.
Misconfiguration Feedback – SMACS is the world's only UC provisioning tool that enables Help Desk agents to troubleshoot and/or identify existing configuration problems to systematically avoid all mistakes. Agents can simply load an existing user and receive immediate feedback of potential problems with their configuration, enabling them to easily troubleshoot any issue.
Customizable Views – We believe that Help Desk agents should be provided with the best user experience possible. As such, SMACS provides the ability to either show or hide UC elements—only presenting what is necessary for the Help Desk agent to do their job. This keeps everything as simple as possible, avoiding clutter and potential mistakes.
One-click Provisioning – SMACS enables Help Desk agents to either provision or de-provision users in just one click—all without the unnecessary fumbling through templates or jobs. Imagine any and all changes done from a single Interactive 360 degree view with the click of a button.
Troubleshoot Misconfigurations in Seconds – SMACS provides users with instant feedback for fields that are misconfigured or do not follow your company’s standards. This allows you to quickly identify potential issues or misconfigurations and correct them instantly.
Built for Standardization and Consistency – Enforce standardization and consistency throughout your organization via flexible site-based configurations with feedback on services that do not match your company’s standard.
Dial Plan Management in CUCM and Active Directory (LDAP) – Stop wasting time consulting complicated route plan reports or updating outdated spreadsheets to identify available extensions or DIDs. The SMACS Dial Plan Manager works like an airplane seat selector, showing you all the available and unavailable extensions to easily assign the next available number. Automatically push those details down to Active Directory (ex. iPhone / telephone number), ensuring that your corporate directory is always up-to-date and in sync with your UC environment.
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Self-service Portal – Just when you thought SMACS couldn't possibly get any better, our Self-Service Portal enhances the experience by empowering end-users to manage their own services, again drastically reducing requests to your Help Desk agents. Our Self-Service Portal features include:
‣ Voicemail PIN Resets
‣ Extension Mobility PIN Resets
‣ Rearrange BLFs and Speed Dials through a Drag n’ Drop Interface
‣ Destination Changes for Call Forward
‣ Destination Changes for Single Number Reach
Phone Model Swap – Swap phone models and migrate existing configurations (including button configurations) within seconds.
Agent Provisioning & Skilling – Set up Agents in UCCX with all necessary configurations (ex. IPCC extension, skilling, associating app users, call recording options) through the 360 degree view within seconds.
Automatic Phone Button Template Management – Make changes to button layouts without having to deal with cumbersome phone button templates.
Audit Trail – Track the comprehensive details of all moves, adds, and changes made within your system.
Role-based Access Control – Push MACDs to the frontline to Help Desk level or even facility managers responsible for dedicated sites, reducing overall tickets and liberating time to work on more valuable projects.
Customizable Interface – Customize the SMACS look and feel to match your corporate brand, colors, and more—even have the self-service portal include your logo.
LDAP or SAML2 SSO Authentication – Allows users to authenticate using their LDAP or SSO credentials.
PhoneFX Integration
SMACS integrates with UnifiedFX’s Phone FX software—helping streamline business operations while providing the full scope of necessary provisioning and remote-control features, making it an excellent choice for Cisco user provisioning and Cisco phone management.
+1 888 940 1480
Whether a simple fix or fully managing your UC infrastructure—our team of UC professionals can help.
UC Professional Services A comprehensive suite of UC services with expertise in Cisco, 8x8, Microsoft, and more—all to help you achieve your immediate business goals. As well, Stack8’s Professional Services team can successfully address the technical aspects of your UC environment and can also impart the best practices of global enterprise companies.
At Stack8, our customers rely on us to architect business-transforming environments that enable them to connect seamlessly worldwide. We identify goals, carefully consider tool sets, the proper mapping and creation of new business enhancing processes, as well as how it will all ultimately and positively impact their brand.
It all starts with Stack8's collaborative approach: capturing your exact requirements and business goals to create the perfect UC environment. Once we have put a plan in place, we work with you to choose the best solution for your needs. And as experts in all major UC platforms and tools, regardless of what brand you choose, we have the ability to configure it exactly to your specifications and to the highest of standards.
Our team is composed of specialized UC engineers who possess extensive knowledge of design and architecture from a technical standpoint, along with practical and proven hands-on experience in troubleshooting and deploying leading technologies. Best of all, every team member who will work on your UC project is part of the Stack8 team—absolutely no outsourcing, ever.
Professional & Managed Services
Architecture & Design Consulting Dial Plan Architecture SIP Trunk Configuration
Contact Center Design & Development E-911 – Emergency Responder UC Infrastructure Upgrades
Cisco - Microsoft Integration Endpoint Integration UC Video Configuration & Enablement
Cisco Meeting Server (CMS) Configuration Cisco Expressway Configuration Business Continuity Planning & Configuration
Cisco Call Manager / SME Design & Configuration Jabber Deployment Webex Hybrid Services Deployment
Click-to-Dial Integration Quality-of-Service (QoS) Assessment for Voice
A Suite of UC Services to Meet Your Every Need No matter what your UC goal or your challenge, we are here to help you succeed.
No matter what your UC goal or your challenge, we are here to help you succeed. Here’s what we can offer you:
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UC Elite Services As the world continues to evolve through the mass adoption of digital transformation, organizations of all types must keep pace, enabling communications through any medium, and any device.
And to ensure that your journey to UC is seamless, it is critical to have the right partner who has the right expertise, processes, insight, and human-centric approach to architect the right solution for your company. Stack8 is that partner, offering:
UC Business Strategy Development Unified Communications should never be about technical systems or applications—it should always be about connecting people. And whether those people are team members, partners, or customers, creating a seamless and unified environment for people to thrive is the key to continuous success.
From strategic direction, to risk mitigation, security, and digital transformation, they are all centered on UC—in short, it addresses customer satisfaction, productivity, engagement, innovation, and even cost controls and ROI.
Advanced Business Continuity Planning & Architecture For the majority of enterprise organizations, UC is now an integral part of overall business continuity. For most it represents the totality of ensuring that the business remains up and running regardless of circumstances.
Therefore, the UC infrastructure must also be viewed through a mission-critical lens. For instance, every call made through the system is not just a voice call: it is voice paired with chat, file share, SMS and text messages, video collaboration, white-boarding, and so much more. This means that utilization is increasing exponentially while taxing systems like never before—all of which can never fail.
UC Infrastructure Health Check Your UC infrastructure connects your team members, your partners, and your customers, so it is critical that you perform regular UC Infrastructure Health Checks.
Our Elite Infrastructure Health Check Service provides you with a complete picture of how your system is being used and how it can be leveraged for bigger and better results. This big picture provides in-depth knowledge of the overall performance, opportunities for improvements, user experience, data integrity, reporting accuracy of your current system, and so much more.
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UC Managed Services A fully transparent, co-managed service for your on-prem UC infrastructure with expertise in Cisco, 8x8, and Microsoft.
Today, UC has become mission critical. The ability for team members to work remotely is now an integral part of the core corporate infrastructure and business continuity as a whole. From continuous internal team member connectivity, to the ability to interact with customers without disruption, UC is now the epicenter of business communications. Therefore, it is crucial that your UC infrastructure is continually running at peak performance—all while simultaneously maintaining all other aspects of the corporate IT infrastructure.
Because of this, the need for professional, comprehensive UC Managed Services has skyrocketed. It is the perfect solution to alleviate the workload placed on IT, all while ensuring business continuity and customer communications.
Our UC Managed Services offering is a fully transparent co-managed relationship where our team becomes an integral part of your team. We maintain an in-depth connection, all while openly sharing our processes and best practices. Whether you simply need insurance or comprehensive management and everything in between, whatever it is we can help you with what you need now, all while helping you evolve as you grow.
+1 888 940 1480
Your Unified Communications (UC) should never be a burden. Let our UC Hosted or Cloud infrastructures revolutionize your business.
Cloud Unified Communications In today's always-on, ever-connected world of business, your team needs to be connected to each other, to partners and to your customers. This is often easier said than done. After all, with so many devices, so many personal preferences, and so many platforms and tools to choose from, selecting let alone implementing a UC solution can seem almost impossible.
It is for this reason that Stack8 has created its Cloud-based Unified Communications Service—purpose-built to connect with a multitude of diverse business applications, all while enabling seamless collaboration from virtually anywhere, all in real time.
Ensuring always-on connectivity At Stack8, we empower people and businesses through holistic Unified Communications. Our cloud-based Unified Communications Service—built on your choice of Cisco, Microsoft, or 8x8 platforms all within a network of Tier 1 North America Data Centers—empowers everyone to easily navigate between communication channels and tools, all while experiencing advanced presence and routing capabilities to ensure always-on connectivity, regardless of process, preference, or place.
Furthermore, through our comprehensive single-tenant infrastructure, we can also help you extend your desired communications functionality across all business units. For instance, we can help you integrate everything from call center functionality to vastly streamlining your call handling, and even incorporating social channels—through all of your messaging solutions.
It's not about features—it's about business productivity. So create the perfect environment for your team and your customers. We can offer you:
Hosted & Cloud Services
‣ Analytics & Visibility
‣ Team Messaging
‣ Web Conferencing
‣ Unified-Communications-as-a-Service (UCaaS)
‣ Evergreen Scalability
‣ Simplified Management
‣ Increased ROI
‣ Seamless Integration
Acquiring Unlimited Control At Stack8, we believe our customers should have complete control over their own infrastructure—they should have unfettered access to their infrastructure at all times. With our unique hosted model, customers own their single-tenant infrastructure to manage how they want and when they want, including control over everything from upgrades, and more. This control enables you to increase agility, free up much needed resources, sell more effectively, and experience far greater ROI while seamlessly shifting from CapEx to OpEx.
Everything is fully accessible at all times—from moves, to changes, upgrades, and more. And when you need help, the Stack8 team is there for you as a part of your hosting cost—ensuring that you have the professionals you need, when you need them.
Customizing Cisco UC Environment Our team of professionals work directly with you to ensure that all aspects of your Cisco UC Environment is configured to your exact requirements and specifications, ensuring that all processes and personal preferences are addressed at all times. And when migrating from your on-prem Cisco UC Infrastructure, our team of Cisco UC experts make sure that all end-user experiences remain consistent—avoiding downtime and preserving productivity.
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Hosted Unified Communications Achieve unlimited control of your Unified Communications (UC) infrastructure while experiencing the unlimited possibilities and benefits of a fully managed Cisco Cloud UC infrastructure.
In today's always-on, always connected business world, your team needs to be connected to each other, to partners and, more importantly, to customers.
Stack8's Hosted Unified Communications has been purpose-built on a highly robust Cisco Unified Communications platform, all within a network of Tier 1 North America Data Centers to ensure the professional hosting and robustness required for today’s modern enterprise.
Addressing Digital Transformation Requirements As the world continues to evolve in the way that it communicates, Stack8 provides a robust Cisco UC Environment that enables you to easily introduce new features and functionality to address virtually any digital transformation need with ease.
Furthermore, our Hosted Unified Communications service eliminates the need for the continual maintenance and management usually associated with traditional on-prem infrastructure—instead transferring the responsibility of continual improvement to Stack8, ensuring an evergreen UC environment.
+1 888 940 1480
It all starts with Stack8’s collaborative approach—capturing your exact requirements and business goals to create the perfect UC environment.
+1 888 940 1480
Cloud Contact Center A complete collaboration solution from Cisco or 8x8 that enables contact centers to create highly personalized and enhanced customer experiences.
With the advent of digital transformation, customer expectations have vastly evolved. No longer are antiquated call center practices viable: long wait times, the chance of being connected to the wrong agent or department, or long paths to resolving issues.
Whether it is a new customer looking for new services, or a valued customer seeking a timely and accurate solution, whatever the case, your business and your brand revolves directly around your contact center.
Migrating seamlessly to the Cloud Stack8's Cloud Contact Center Solution enables companies to seamlessly migrate to the cloud, deliver endless opportunities for enhanced innovation, grow and maintain marketshare, create a better brand experience, and build an evergreen infrastructure—free of hardware upgrades, cumbersome infrastructure management, and more.
Furthermore, Stack8's team of Cloud Contact Center experts can create the perfect cloud migration plan and move your operations to the cloud with ease—enabling you to better connect with everyone, through any channel, at anytime with ease.
Our Cloud Contact Center Solution:
1. Leads to improved agility, flexibility, and scalability, and a far faster deployment of new capabilities without disruption to your team—all aimed at creating the ultimate customer experience. More so, through highly innovative cloud features and emerging technologies, our solution makes it exceedingly easy to integrate with major cloud apps.
2. Helps to reduce costs and capital overlay, all while adding more accurate and predictable budgeting through analytics and business intelligence.
3. Delivers immediate operational efficiencies with more time to focus on strategic initiatives—all while enhancing cyber security and reducing risk to meet strict regulatory and legal compliance requirements. More importantly, it helps ensure contact center uptime, enabling you to be there 24/7/365 for your customers.
Our Cloud Contact Center Solution also enables you to:
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Hosted Contact Center A comprehensive Cisco-based Hosted Contact Center solution enables your customers to seamlessly connect and collaborate with your agents and team members.
With customer experience emerging as the key competitive differentiator for contact centers worldwide, customer interactions have evolved to become the number one opportunity for increased business.
In fact, as contact centers begin providing excellent customer service more consistently, they are realizing more opportunities to up-sell and cross-sell additional products and services, opportunities to enhance brand, acquire marketshare, and increase revenue.
Why a Hosted Contact Center Many organizations continue to struggle with customer experience—whether consolidating multiple software products, integrating different customer data over multiple systems, or even creating self-service options that could streamline a customer’s interaction.
Stack8's Hosted Contact Center solution—all built on Cisco's highly robust Unified Contact Center Express (CCX) platform—delivers a connected digital experience, enabling contextual, continuous, and capability-rich journeys for your customers, across time and channels.
1. Easy to Deploy and even easier to see Results Our easy-to-deploy and easy-to-use solution supports hundreds of agents and is designed to offer a multitude of agent and desktop services that can scale from mid-market all the way through to the largest, most demanding environments.
More so, our secure platform is built for high availability—supporting powerful agent-based services along with fully integrated self-service applications, including Automatic Call Distributor (ACD), Interactive Voice Response (IVR), Computer Telephony Integration (CTI), and digital channels including email and chat, and customer experience management tools.
2. The right Agent for the right Customer every time Stack8's Hosted Contact Center helps deliver each of your contacts to the right agent the first time. In fact, our right-agent-for-the-right-customer methodology is fully enabled through sophisticated business rules for inbound and outbound voice, email, web chat, and customer interaction management. And we pride ourselves on delivering valuable business insights, such as measuring first contact resolution (FCR) across channels, and more—all to provide the most complete picture of who a customer is and how to meet their needs.
3. Increase End-user Adoption One of the biggest reasons that end-user support is fundamental for contact centers is that technology changes are often big and require immediate ramp-up time.
With proper training through our User Solution Empowerment (USE) Adoption Services, we expose your agents to the functioning contact center platform or new application before going live, and show them how to execute best practices. Getting practice before going live helps agents become proficient more quickly, and can reduce their handling time below what it was before using the new solution.
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4. Features that propel business to new heights
‣ Enhance Agent & Supervisor Experience
An intuitive contact center agent and supervisor desktop supports API for customization and centralization of daily tools and applications for a single workspace application.
‣ Create Seamless omnichannel interactions
Engage with customers on a variety of channels from a single intuitive contact center agent desktop that includes inbound voice, outbound voice, outbound IVR, and digital channels.
‣ Increase insight on customer experience
Gather feedback from customers with post-call IVR, email, and web intercept surveys. Provides actionable insights for supervisors on agent performance and areas in need of improvement.
‣ Simplify licensing
Provide a flexible and agile approach that streamlines the management of the customer’s software licenses across the enterprise with a complete and easy-to-use portal.
