Stabilization & Sustainability:

A Progress Reportfrom CampusWorks

Presented by:

Liz Murphy, CEO

Mike Russell, SJECCD CISO

The path is rarely clear…

Fundamental operational framework has “decayed”

Back up systems not operational

Phone system doesn’t support faculty, staff or students

Servers crashing and hanging

Infrastructure crisis required immediate stabilization

Cogent, thoughtful plans have been executed to stabilize the infrastructure

ITSS, college IT teams & facilities staff pulled together at critical times

IT Steering Group has been educated & is becoming familiar with the path to sustainability

The remedy: Planning, patience and staff training & engagement

Building a sustainable infrastructure

Microsoft Office 365

– Student, faculty & staff email & collaboration tools

Website redesign

Learning management (Moodle) support

Increased help desk services

Improved use of Colleague

Online student services

New library system

Business intelligence platform

Student success & productivity tools are built upon a stable infrastructure

Enroll Educate

Retain Enable

Bond support for technology projects by impact

Business Continuity & Infrastruc-ture

Productivity

Student Success

0 2 4 6 8 10 12 14 16 18

Not bond funded# Bond Funded

Number of projects

Activity Next Action

Institutional peer & best practice review

3/13 presentation to Executive Committee

Review of historical staffing of ITSS in the district

3/13 presentation to Executive Committee

Identification of critical few positions that must be in place within 3 years

Critical few positions have been identified and will be presented to Executive Committee in context

Knowledge transfer Ongoing with each new practice

Training Identify funding to augment current knowledge, skills & abilities and refresh old skills

Position postings written to reflect current and future needs of the District

Ongoing

Steps to building a sustainable IT organization

Complete hiring process for system administrator

Hire network engineer using bond funds

Address phone system limitations that impact Help Desk support and staffing requirements

Identify funds for technical training

Work with IT Steering Group to leverage resources among the college IT teams & the district

Critical few on the path to ITSS sustainability

Developing a master technology plan and working with the colleges’ IT teams, to integrate the colleges’ plans.

Evaluating the available bond funds in light of the technology plan and recommending approaches for responsible and effective investment of these funds to advance the District’s technology infrastructure and usability.

Improving the effective use of the District’s administrative system that includes student, finance, and human resources management systems provided by Ellucian Colleague.

Working collaboratively to upgrade and standardize classroom and distance learning technologies and systems.

Assisting the Executive Director of Institutional Effectiveness to improve the District’s institutional research and data reporting functions.

Guiding efforts to improve the District’s web presence and online services.

Leading the development of business continuity, disaster recovery, and data security plans for the district and the colleges.

Collaborating throughout the district and the colleges to provide student services that improve access and communication, specifically including student email.

CISO Priorities

Q&ADiscussion

Many thanks to the ITSS Team who has tirelessly supported this new approach to

improving the technology infrastructure & systems throughout the District.