SST Communications, Inc.

THE HERO’S JOURNEY:THE HERO’S JOURNEY:

Legendary Leadership Legendary Leadership

and and

Employee EngagementEmployee Engagement

Handout VersionHandout Version

SST Communications, Inc.

AgendaAgenda

This is your call to adventureThis is your call to adventure Leadership Leadership

Introduce The Hero’s JourneyIntroduce The Hero’s Journey Leadership ModelLeadership Model

Skill TransferSkill Transfer Practical Application of The Hero’s Practical Application of The Hero’s

JourneyJourney

09:20

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The ImbalanceThe Imbalance

Without a problem heroes are Without a problem heroes are not needed. Some imbalances in not needed. Some imbalances in your world may include.your world may include. Room to improve RetentionRoom to improve Retention Room to improve ComplianceRoom to improve Compliance Room to improve QualityRoom to improve Quality Room to improve Financial Room to improve Financial

PerformancePerformance Room to improve GrowthRoom to improve Growth

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THE HERO’S JOURNEYTHE HERO’S JOURNEYThe Call to Adventure

Supernatural Aid

Crossing First Threshold

The Trials

The Prize

The Return

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Gallup Q12Gallup Q12 Do I know what is expected of me? Do I know what is expected of me? Do I have the materials and equipment I need to do my work Do I have the materials and equipment I need to do my work

right? right? Do I have the opportunity to do what I do best every day? Do I have the opportunity to do what I do best every day? In the last seven days, have I received recognition or praise for In the last seven days, have I received recognition or praise for

doing good work? doing good work? Does my supervisor, or someone at work, seem to care about Does my supervisor, or someone at work, seem to care about

me as a person? me as a person? Is there someone at work who encourages my development? Is there someone at work who encourages my development? At work, do my opinions seem to count? At work, do my opinions seem to count? Does the mission of my company make me feel my job is Does the mission of my company make me feel my job is

important?important? Are my co-workers committed to doing quality work? Are my co-workers committed to doing quality work? Do I have a best friend at work? Do I have a best friend at work? In the last six months, has someone talked to me about my In the last six months, has someone talked to me about my

progress? progress? This last year, have I had opportunities at work to learn and This last year, have I had opportunities at work to learn and

grow? grow?

The Q 12 items are protected by copyright of Gallup, Inc., 1993-1998. All rights reserved.The Q 12 items are protected by copyright of Gallup, Inc., 1993-1998. All rights reserved.

SST Communications, Inc.

The Hero’s JourneyThe Hero’s Journey

Call to Adventure*Recruitme

nt Strategies

*Customer Service

*Succession Planning

*Reaching Across

Silos for Shared

Best Practices

Supernatural Aid

*Effective Orientation

*Customer Mentor

*Performance

Evaluations – Skill Transfer

*Rounding

Crossing First Threshold

*Leaving Orientation

*Customer Engageme

nt

*Commitment to

Journey

The Trials

*Allow Them to

Succeed/Fail

*Additional Amulets

The

Prize

*Clearly Defined

Excellent Service

Experience &

Employee Retention

The Return

*Make them

FAMOUS

Staff & Customers

SST Communications, Inc.

Joseph Campbell:Joseph Campbell:

““A Hero is someone who has A Hero is someone who has given his or her life to something given his or her life to something bigger than oneself.”bigger than oneself.”

““Follow your bliss and doors will Follow your bliss and doors will open where there were no doors open where there were no doors before.”before.”

““The big question is whether you The big question is whether you are going to be able to say a are going to be able to say a hearty yes to your adventure.”hearty yes to your adventure.”

SST Communications, Inc.

Contact InformationContact Information

SST Communications, IncSST Communications, Inc

2178 N. Maplewood2178 N. Maplewood

Chicago, IL 60647Chicago, IL 60647

312-656-5882312-656-5882

www.sstcommunications.comwww.sstcommunications.com

mangrum887@aol.commangrum887@aol.com